Do not purchase a car from these guys. They do shady business. I was picking up my new car and at the day I am picking they sold me a vichicle protection plan for $1200 which I never had to use during the time I had my car. They are slow in responding to your needs and took weeks to send my plates. I would not recommend this dealership.

Service is generally very good. Staff are genuinely concerned with pleasing the client.

As a first-time BMW owner, I was very specific on what type of BMW I wanted and after searching for months I found the perfect BMW X3 M40i at the BMW of Mt. Kisco. Even though the dealership is over an hour away from I live, I decided to purchase the new vehicle with hopes that the dealership would be up to par with BMW’s outstanding reputation. I purchased a new BMW X3 M40i from BMW Mt. Kisco in October 2019. The vehicle was always kept in the garage and was barely used. In the time I owned the vehicle, it’s been washed (at a professional car wash) twice and has less than 2200 miles on it. I recently noticed that these random spots started appearing on the hood of the vehicle and I couldn’t figure what’s causing them. I emailed my contact (Tim J.) at the dealership detailing the concern and also included images. I instantly received a bounce-back implying he no longer works there. I then went to the website to try to find a general email address to forward the email with images. Nothing was on their website so I utilized their “chat” option and Trevor F. informed me that my contact is no longer there and that someone will reach out to assist ASAP. I waited for 2 days and no one contacted me. I finally called the dealership and explained my situation to a customer service representative and she scheduled an appointment for me to come in. The customer service representative (Cara D.) that initially helped me inspected the vehicle and suggested that the vehicle may have been stored outside before I purchased it and it probably just needed to be buffed out and waxed. It still didn’t explain why the stains resurfaced but at least she was offering some sort of solution. She went to her supervisor to get the authority to get the work done and returned saying that he did not approve it. She explained to me that I would have to pay for it and that it was not included in my warranty. I asked her much it would cost and she said that a whole car detailing is about $250 but since this is just the hood it should be much less. Again, my intent was to try to figure what’s causing the marks on the vehicle so asked to speak to her supervisor. I explained the situation to the Service Director (Greg W.) and he told me that this was not covered in the warranty. He also agreed that the stains could probably be removed by buffing it out and repeated to me that this was not covered in the warranty. In a very intimidating tone, he continued to explain how the natural environment can affect the exterior of a car and that cars require to be maintained on a regular basis. His attitude was degrading and implied that this is the first time I’ve owned a vehicle. He then insisted that I take the vehicle somewhere else to have them look at the issue. I explained to him that I purchased the vehicle from BMW of Mt. Kisco and that I was hoping they would be able to help me. I asked him if I can speak to the person who would be my new contact since the original salesperson that sold me the vehicle left the dealership and said no one in sales can help you. He continued by saying that even if they wanted to buff and wax the vehicle that they don’t have the services to do it. This totally goes against what the initial customer service representative told me and is hard for me to believe that a full-service car dealership doesn’t have these types of capabilities. Needless to say, I left BMW of Mt. Kisco feeling insulted and belittled. The next morning, I took my vehicle to BMW of Morristown. I immediately noticed the difference as soon as I entered their customer service center. I explained my situation with the Service Advisor (Vincent N.) and brought along my paperwork for the vehicle. We immediately noticed in my contract that I purchased the “Appearance Protection” warranty which states “Paint Guard protects the exterior finish of the vehicle” for 72 months. I explained to him the unfortunate experience I had at BMW of Mt. Kisco and he said this information should be in their files since I purchased the vehicle from them. He expressed his concern for the negative experience I had at Mt. Kisco and immediately began to help me figure out the next steps. He not only looked up the appearance protection provider and registered my claim online, he also followed up with a call to make sure it went through. THIS is the customer service I would expect from a BMW dealership. I never write these types of reviews but when you receive this type of customer service for a luxury vehicle like a BMW it’s hard to not share the experience and warn potential customers. Not only did the customer service at BMW of Mt. Kisco tarnish the name of this particular dealership, but they also tarnished in my mind the reputation of BMW as a company.

Mt. Kisco BMW was ready for me at 7:30 am, just as scheduled. I had my loner car and was out the door in 15 minutes. I was called to say what work would need to be done. I was advised what needs done in the next year and everyone was professional and courteous. I will return for my next service.

I was given detailed description of the problem with my car prior to the service being done. Cara was Very professional explaining the work that needed to be done. She kept me informed of the work that was done and when the work would be completed. I was always provided a car loaner which Was very helpful

Fatos and the rest of the staff at BMW of Mt. Kisco made our buying experience a pleasure. If you are looking to purchase a new or pre-owned BMW I highly recommend this dealership. First class service!

Very professional. Waited for car and not very long.

I had a great experience thanks to Iris and Fatos! Appreciate the help finding my new car.

Unfortunately during the negotiation of the car purchase BMW X3 I was told that I would get two new tires for the car and this never happened. Upon delivery of the vehicle they specified that it had two new tires but it was not true.

Unfortunately during the negotiation of the car purchase BMW X3 I was told that I would get two new tires for the car and this never happened. Upon delivery of the vehicle they assured that it had two new tires but it was not true.

Unfortunately during the negotiation of the car purchase I was told that I would get two new tires for the car and this never happened. Upon delivery of the vehicle they stressed that it had two new tires but it was not true.

I can't praise this place enough. What was a bad situation for me, they made much less difficult. Cara was amazing and she had my back the entire time. They advised me on what was best and safest for my car and thus my family. They also helped greatly with my insurance company. I highly recommend getting your car serviced and repaired there.

I had my M5 recently serviced at the Mt. Kisco BMW. It was a great experience. I was fortunate enough to get Amanda as my service advisor. She was a pleasure to work with. She explained everything in detail and gave me regular phone updates, which I appreciated. Definitely recommend.

Excellent sales and customer service experience at BMW Mt. Kisco. The showroom was spotless, everyone wore masks and hand sanitizer everywhere. They made the transaction quick and seamless as possible. I drove away in my brand new car in less than 3 days.

They charged me $532 for replacing a bulb that according to repair pal has a range of cost in my area from dealers of $198 to $348 for labor plus parts. She said it would take the mechanic “at least an hour”. Massively overcharged. 50% above the average area charge. My family has been a loyal customer since 1974, with the first 2002 we bought there. We’ve had a 2002, 2002tii, 530i, 533i, 633csi, 3.0 csi, two different X3’s. Now a 335i. Something has gone badly wrong.

This is not my first time visiting AutoNation,my experience is always the same outstanding. Everyone there is so personable and courteous, you feel like a member of the team as soon as you step through that glass door. The Gm ,the Sales manager,Bob sales personnel Fatos make you feel so welcome. They were easy to talk. to. I will definitely recommend my friends and family 3 do business there.

Everything worked out great and great prices fast clean service wonderful Service drive and parts Department and friendly staff definitely coming back!

Crisp, professional, courteous, consistently on target with communications and delivery.

Kevin was terrific. Quick turnaround.

Amanda at BMW is always a pleasure and delight to work with! She is thoughtful, pleasent and attentive. I always feel very well cared for there. Thank you!

Brought my 2014 X6M here for an engine replacement in May. Service Rep. Cara and Service Mgr. Greg worked with me to mitigate the cost and ensured that the repair was completed expeditiously. I'm satisfied with the service and professionalism at BMW Mt.Kisco.

Just purchased my used Mercedes GL from BMW Mt. Kisco. It wasn’t a BMW purchase but that didn’t make any difference in the way my purchase experience went. 5 star experience start to finish! Make sure you see Emon, she is very professional and caring. Great experience overall.

Quick and easy drop off and great customer service by Todd Johnson with courtesy drop off back to my office. Received a phone call within 60 minutes updating me about a repair estimate. Able to pick up my car which was freshly cleaned by lunch time.

I worked with Jamal in sales and Gary in Financial Services. They made my experience purchasing my first car very smooth . Both were very patience, and understanding . Thank you guys so much.

Just had my 530i sedan serviced yesterday. I arrived on time and was on my way at the time promised. Kevin and the rest of the service team are the best.

I highly recommend Mt. Kisco BMW. From my sales rep, Iris Vivaldo, to the GM, Ian Miller, to the finance rep I worked with, Christine Sarvaideo, all were professional and extremely helpful in making my BMW dream come true!

Great experience as always and Iris was a rockstar who helped me get into a new car. A+

Worked with many BMW dealers, Mt Kisco is by far the worst I have worked with. Don’t deal with Jay and be ready for surprises at lease trade in time. Stay far away from this BMW dealer.

Cara Deluca the service Advisor was so on point with coverage, what’s due on services , very very helpful and professional service advice given and explain. She is a fantastic employee ! CARA DELUCA , Thanks 🙏🏽

Great dealership and smooth purchase! I can’t say enough good things about my salesperson, Iris Vivaldo, or the GM, Ian Miller. Both helped make my BMW dream come true! The financial end was handled with skill and professionalism by Christine Sarvaideo. Awesome buying experience! I highly recommend this dealership!

Their service is excellent, and organized. I dont have complaints about that. However, BMW as a whole is not addressing the fact that having adopted using wires with soybean based insulation, their cars now attract mice to chew on the wires, which of course is fatal to the car's functionality. A costly mess that points toward selling your BMW while it still works and getting something else.

I work there as a Vendor ..clean and spacious

I have had BMWs for 10 years. I love the car's handling and details interior and exterior, however.... The tires blow easily the technology is very spotty, always seemingly getting a pop up about something that says is not working but in reality is. Had a TERRIBLE experience with roadside assistance just last week.

Had another amazing experience here getting my 2nd BMW last week. Sales and Finance are so caring and attentive and It was a smooth process! I highly recommend this dealer for your next car!

Had the best experience getting my new car today. I worked with Dave in sales and Gary in Financial Services. Made my 2nd experience very smooth and easy. Thanks again!

All areas were clean, with available hand sanitizer. Customer care are very welcoming and knowledgeable. Service was quick and efficient. My car was sanitized and the exterior spotless after the service.

Service was excellent. Everyone was friendly and helpful.

Not the first time that I've worked with Amanda at Customer Service and the experience is always a pleasure! She is fanatical about following up and making sure everything is just perfect before you pick up the car. She is friendly and welcoming but, more importantly, she is extremely competent and acts as your advocate to make sure she surpasses your expectations.

Prompt efficient. Car needed inspection. In and out in an hour. Sanitized after

Wonderful experience as always. The rep I worked with named Kara is welcoming and friendly and accommodates my every need. It is nice to see a friendly face when going to the car dealership for an oil change, etc. I could not ask for a better experience.

Amanda is the greatest ... she made me feel as if I was family there .. very helpful And knowledgeable about cars and maintenance .. and if she ever was to leave that BMW branch I will follow her to another branch as well .. there’s not to many good hearted people at dealerships now a days .. she #1

My car had an engine light come on and it needed to be fixed BMW of Mount Kisco were fantastic, my car is running like a dream now!!! If you need Service or a new car go to BMW of Mount Kisco it’s a wonderful place!!

I purchased a 2014 BMW X6M on April 27, 2018 from this dealer with 43,785 miles and a RED SHIELD extended warranty. On April 30, 2020, I immediately took the car in for service after hearing engine noise with approx. 73k miles on it. I've had all of the service and scheduled maintenance performed at BMW Mt. Kisco. I was told that an engine bearing failed and the engine would have to be replaced. I was initially told that a new engine block was $15k plus approx. $10k in labor and additional parts. After almost 2 weeks, the extended warranty company authorized $25k for the repair. When I spoke to the service rep today, the cost of the engine went to $25k, with an additional $11k in labor and parts. I don't understand how they arrived at this figure since the engine hasn't been disassembled. Minutes later, I called the Service Manager, Greg, who didn't have any specific information on my car, but quoted an approx. price of $21k for the engine block and stated that the labor and additional parts could be anywhere from $11k to $20k. I have asked for a written itemized estimate from RED SHIELD and from the dealer and have received nothing. But, Mt. Kisco wants me to authorize the service within 2 days, after having the car for 2 weeks. The shifting price is suspect since once the warranty company authorized $25k, the price increased from the initial estimate of $25K to some unknown amount approaching $40k. Do yourself a favor and stay away from this dealer. Stay away from the RED SHIELD extended warranty. The $5,874. warranty is absolutely useless for any of the larger "M" cars, as it will not cover the repair costs in a catastrophic failure, and after they pay the $25k maximum, the warranty self terminates...The warranties are a profit center for the dealership. Where's the logic in selling a warranty with a $25k maximum when 1 covered part (the engine block) cost $25k?

They made me feel safe. Everything on time car looked great when returned

My Service Advisor Tom was excellent. Great experience. Thanks Tom!

Very professional and easy

Amanda, from the service department, was extremely informative and friendly! Looking forward to having the BMW in Mt. Kisco, my primary dealership!

. My car was over there For a long time The car is not fixed after I picked up the car I noticed there is 40 miles more on my odometer I don’t know why.The worst part is I clean the car before I dropped it car was dusty when I picked up full of water stains plus one of my Rims and bottom of my car was scratched!!! After contacting the dealer The next day and bringing the car back they said we are not responsible for the damage and they will do nothing about it BMW of Mount Kisco is the worst dealership !!!!!!!!! that I ever deal with don’t buy and don’t service anything over there If you do you will be writing the same reviews

I needed to replace my run flat tire as it had a slow leak. My service representative, Amanda, went above and beyond for me as I was concerned about COVID- 19. I have leased 4 BMW’s over the past 12 years and Amanda is the best service representative I have ever encountered. She is genuine, kind and professional. I would rate her 10+.

We needed a battery replacement and service on our 2015 BMW 335xi. Kevin went above and beyond to help explain the repair needs and even had the car picked up from my home and brought back post service. He was very knowledgeable and helpful throughout the process. I would highly recommend BMW Mt. Kisco for your service needs!

What an easy, comfortable and pleasant experience when dropping off my vehicle for service. My advisor Amanda was so helpful and knowledgeable. I will continue to trust BMW of Mt Kisco with my precious car for all its needs. Thank you soooo much.

Thank you for the excellent service, and for continuing your customer care during this particularly difficult time.

Great experience, amazing customer service. Emon was knowledgeable, helpful and made the whole process go smoothly especially during the times we are going through now. I am extremely happy with my purchase.

Liked the no-haggle pricing. Very professional; no shenanigans. Both sales and service personnel are a pleasure to deal with. I highly recommend this dealership. After having dealt with the service personnel at the dealership for close to four years now, my views haven’t changed a bit. Still, a pleasure to do business with.

Efficient, and kept me safe

Cara and team were great! Always a pleasure getting my car serviced at BMW of Mt. Kisco. Team is friendly and professional. And they were definitely taking precautions for COVID-19.

Excellent job done . Friendly service and would highly recommend to anyone. My car is like new after I received it back. Love how it?s washed every time J bring it in as well.

Clean, customer friendly with excellent customer service

My experience with BMW of Mount Kisco exceeded all my expectations. Amanda was an absolute pleasure to interact with , not only was she professional with great etiquette but she was also very accommodating with the loaner car . I Would absolutely highly recommend BMW of mount Kisco to my friends and family for any service or future buying experience they might be looking for .

This is one of the worst dealership. After making an agreement they call me saying now they have another offer, which they did not know about. We had been negotiation for past 5 days the same vehicle. Even the manager had agreed on the deal and backed off. Basically these guys are scums and do not honor what they agree on!!!!

Amanda Tegan was very knowledgeable and went the extra mile to up date me on the repairs of my car. She was very knowledgeable about my warranty and put my mind at ease on what was covered. It was really nice to experience a good service advisor amidst what is going on in the world today. Thank you Amanda for being a good representative of BMW. This is what good customer service looks like

Our appointment was made very quickly and easily and were provided with a loaner car which made the servicing very convenient. We were also kept advised of the status of the service which was very helpful in planning our daily scheduling.

This was a terrible experience and not the fist time i have had issues with their service at BMW Mount Kisco I wrote two follow up emails and made 2 calls to senior management and they were un responsive. The charged me for an unauthorized diagnostic after they told me a warrantied part that was defective was my fault. They try to hit me for a repair for $1300 when i was able to get it repaired using BMW parts for $700 . Its cooperate america at its worst. I have owned 6 BMW in the last 8 years and am losing faith in the brand as long as they allow Auto Nation to be a part of it

Wonderful service received from Ian (GM), Tiffany and Gary when I went to pick up my new M4. Good solid team effor

Amanda was great! She was prompt, and friendly!

Overall I’m very disappointed in my experience with Mt. Kisco BMW. I bought a certified pre-owned X3 in February 2020. The only good part of the experience was working with the saleswoman, Emon, who went above and beyond to help me find the exact car that I wanted. When I bought the car, Emon said they would schedule me to come back so they could repaint the rear bumper and take care of a pretty big chip in the paint on the front hood. Fantastic. The first time it rained, I went to turn on the wipers and they were horrible! It was better with no wipers on at all. I figured I’d mention it when I brought it in for the bumper and hood to be painted and they would slap a new pair of blades on for me. Ok, so I set up the appointment for a Thursday in March since the bumper painting guy is only there on Thursdays. After much back-and-forth, it turns out the bumper painting person couldn’t fix the chipped hood and I was out of luck because the hood wasn’t on the “we owe”. They made it sound like they were actually doing me a courtesy by putting some touch-up paint on it. It looks horrible! Oh and the wiper blades? That was DENIED by the sales manager because it wasn’t on the “we owe” and too much time had gone by since I took delivery of the car. So they wanted to charge me $130 for wiper blades. Are you serious? The only way to get something on the “we owe” is to know about it when you take delivery of the car. And it wasn’t raining when I took delivery. I fought tooth and nail to get a simple pair of wiper blades because I spent almost $30,000 on a BMW one month ago that I cannot drive in the rain! And I was denied by my service advisor, the service manager, and the sales manager. I’m so angry! So I went to Wal-Mart and spent $20 on a new pair of wiper blades. If I can figure out how to post a photo of how they repaired the paint chip in my hood I will do that. Unbelievable. I will never do business with Mt. Kisco BMW again. There are plenty of other nearby BMW dealerships that will treat me the way I should be treated.

I just find it STRANGE that BMW Mt Kisco would employ a salesman with a criminal record for theft. How do we know he’s an honest salesman? How do we know he won’t rip of customers?

Overall I’m very disappointed in my experience with Mt. Kisco BMW. I bought a certified pre-owned X3 in February 2020. The only good part of the experience was working with the saleswoman, Emon, who went above and beyond to help me find the exact car that I wanted. When I bought the car, Emon said they would schedule me to come back so they could repaint the rear bumper and take care of a pretty big chip in the paint on the front hood. Fantastic. The first time it rained, I went to turn on the wipers and they were horrible! It was better with no wipers on at all. I figured I’d mention it when I brought it in for the bumper and hood to be painted and they would slap a new pair of blades on for me. Ok, so I set up the appointment for a Thursday in March since the bumper painting guy is only there on Thursdays. After much back-and-forth, it turns out the bumper painting person couldn’t fix the chipped hood and I was out of luck because the hood wasn’t on the “we owe”. They made it sound like they were actually doing me a courtesy by putting some touch-up paint on it. It looks horrible! Oh and the wiper blades? That was DENIED by the sales manager because it wasn’t on the “we owe” and too much time had gone by since I took delivery of the car. So they wanted to charge me $130 for wiper blades. Are you serious? The only way to get something on the “we owe” is to know about it when you take delivery of the car. And it wasn’t raining when I took delivery. I fought tooth and nail to get a simple pair of wiper blades because I spent almost $30,000 on a BMW one month ago that I cannot drive in the rain! And I was denied by my service advisor, the service manager, and the sales manager. I’m so angry! So I went to Wal-Mart and spent $20 on a new pair of wiper blades. I will never do business with Mt. Kisco BMW again. There are plenty of other nearby BMW dealerships that will treat me the way I should be treated.

BMW Mt. Kisco is a great dealership! Todd provided excellent service. He accommodated my needs with a loaner car. He kept me informed as to my cars progress. Since my car was reaching the 60K mark, he had a full inspection completed and insured any problems were resolved! Also thanks to the complete service team, both in the center and shop! BMW Mt. Kisco is a great team!!!

Excellent response to a problem. Excellent reaction with appropriate care.

I had to bring my car in for a recall and BMW Mt Kisco was amazing - they gave me a loaner for the day and a very nice loaner and the service was very smooth. Thank you for making my experience so pleasant - I would definitely recommend BMW Mt Kisco.

Courteous, prompt, reliable, knowledgeable all around in outstanding facilities.

Cara was the best! She took care of me gave me guidance and made sure I was comfortable while I waited. Thank you very much!!

My salesman did not pay attention to my needs. The salesman Did not look the car over before I got there to pick it up. The car had to go back and be detailed twice until I was able to leave with my new purchase.

Great service. Thanks, Kevin K!

The young lady that handle me was very helpful and friendly and knowledgeable. I appreciate her professionalism.

Thanks to the Service Team at BMW Mt. Kisco for an excellent service experience on my recent visit. I am a long time customer and always have a good experience here and highly recommend this location. Everyone is helpful, friendly and efficient. I especially want to thank Amanda who is an incredibly professional and helpful Service Advisor with great listening and follow up skills!!

Had a recall issue with my car and the matter was resolved with amazing speed and precision.

My Car kept getting the tire light on and off , I remember my advisor Cara moved to this location so I decided to make the drive . It’s kind of far from where I live (47 miles) but wow was it worth it . The service advisors are all happy employees as well as the valet guy who first checks your car into service and does the walk around. This location has construction going on and I can’t wait to see the finished product because last time I came it was beautiful already! If you’re coming for service go see Cara .

My experience from calling in for an appointment to picking my car up, the process was effortless. I was very happy with my last visit.

They run Quite a professional and impressive operation

I had a warranty issue which has gone unresolved after many inquiries. This is not the level of professionalism and service I expected from BMW . I filed a complaint with the Better Business Bureau and even through their intervention, the issue still hasn’t been resolved. The dealership hasnt responded.

Emon in sales and John in financing were personable, helpful, and flexible. They were able to answer all of my questions and made the process enjoyable.

Under AutoNation ownership, this dealer is just excellent. The service staff is totally knowledgeable and professional. The quality of the repairs from the engine to worn out miscellaneous gizmos is very high. I still bring my 8 year old BMW to this dealer on account of the service staff. There is no reason, even off warranty, to go to a local specialist since this dealer's prices and level of service are excellent.

Great service all around.

Fast service I highly recommend BMW of Mount Kisco New York. Thanks to Greg Werner and the crew.

Everything! The only good person was the salesperson. Everything else was horrible!!

Impeccable service, friendly and efficient . The service representative (Amanda) is so helpful and genuinely devoted to the customer. My sales rep (Iris) is also friendly, knowledgeable and helpful in finding the right solution for my needs. Highest praise for this dealership!

From the car sales associate, to the loan associate, to the employee who taught me about ALL the features in my car; I have one word...incredible. Each person made the entire experience beyond easy and made me excited to start this new relationship. I have never been so comfortable working with a dealer when it comes to working with BMW Mt. Kisco. You will not regret it. Bill Kavner is the guy you want to work with if you're in the market!

No appointment. Had problem keeping front tire inflated. Dropped in and they checked it out. Had cracked rim. Lucky had insurance and it was covered. Ms Tegan was great handling my repair. Great job.

All Positive

Service representatives were excellent. I had an excellent experience at this dealer.

simple service, loaner was ready to go, everything on time

This BMW dealership is the best. The service is impeccable. The representative (Amanda) is friendly, patient, knowledgeable and efficient.

Amanda was both courteous and professional. I am going to request her the next time I take my car for servicing. A+ !

Amanda at BMW Mount Kisco is the BEST! First time in along time I felt both welcomed and informed. She?s a professional yet down to earth ......asking for her again !

As always, BMW Mt Kisco exceeds all expectations. Great service through Amanda and the Kisco service department.

Overall terrific. Very professional and organized. Gave me a loaner car at the last minute and it was not a problem.

The sales department lied to us which ended up costing us thousands of dollars in maintenance. They will just tell you what you want to hear with complete disregard for what happens after the sale. So far by far my worst experience at any BMW dealership and I've been driving BMW all my life.

My car was at the dealer ship for Several repairs. The convertible roof, and glove box 5$4 HD thx gas Ctr free glove box was charged for parts And labor and never repaired. The dash and gps dates and times were never re Set even though the battery was disconnected To work on the concerting top. The people That delivered my car left a three quarter cup of Coffee and it spilled all over my interior.

Service was great! Loaner car was practically brand new! Cara at the service desk is phenomenal! She goes out of her way to help and make things go smoothly!

BMW mount kisco was the best experience i had. Purchasing a car inside of their beautiful dealership, with agents like Fatos and Gary really trying to cater to all your needs. They detailed and set up my new X3 exactly how i wanted it. Free maintenance on the vehicle for years to come. This is the best dealership around!

I had an awesome experience at AutoNation BMW at Mt Kisco The service I received by Kevin was very grea He was very courteous and kind He answered all my questions and explained to me all that is required to be done on my car. The greatest thing about my visit was the courtesy car I was given until mine was ready. Thank you for a wonderful experience Without any hesitation I would recommend BMW of Mt Kisco to friends and families Sincerely Lucille Golding Forbes

Made a request online. Received very quick response from the sales representative. Negotiated term of the lease in one day. No other BMW dealer came in close to my offer. Picked up a vehicle in two days. Kudos to my sale representative.

Although I did not purchase my car from them , BMW of Mount KISCO service Department went above & Beyond expectations. They not only fixed what I came in for , they replaced my wiper blades , filters and did my NYS inspection and washed my car . They made me feel like one of their own . I highly recommend BMW of Mount Kisco Max Proud BMW product owner since 1985

great experience with Oliver compared to other BMW dealer. I highly recommend this guy for new car.

Awesome service. Amanda took care of all my questions and even brought another immediate repair to my attention before it could become a serious issue.

In short, the service experience I had here was unparalleled. For the longest time, I drove VWs and am glad I did. However, when it came to the VW service, it was truly lacking on so many levels. As such, I stepped up and purchased a 328i from Mt Kisco BMW at the recommendation of family and friends. Apart from an excellent vehicle, it is the service that warrants every dollar I invested in my BMW. More specifically, it was Amanda and the folks who supported her, that made this an exceptional experience. Scheduling the service visit was quite easy online, they followed up a few times to make sure I didn't forget (smart move on their part) and the drop-off and accessing a loaner vehicle took under 10 minutes. The car was finished in a day and came back far cleaner than when I brought it in. I also have to add that Amanda did this with extreme professionalism and competence yet was also incredibly friendly & personable. In short, I suspect that BMW owners/drivers likely expect more and Amanda did not disappoint. I'm not sure what else I can say other than Amanda and her team will remind you immediately why servicing your car at Mt Kisco is likely on the best decision you've made in a while.

Excellent service. No wait. Easy to get loaner car. Very nice new facilities and easy to work with.

So I used to not be the biggest fan of this dealership, but it is under new management now and I’m happy to say 6 months later they are finally working out the kinks in the sales division and especially in the service division. The GREATEST thing to happen to Mt. Kisco BMW is service advisor Cara DeLuca- she goes above and beyond to give first rate service, and is VERY well educated on the cars she is servicing. She far exceeded my expectations with her product knowledge, availability to answer any of my questions/concerns and her prompt follow up. Definitely give Mt. Kisco BMW another try! With Cara at the wheel, you won’t be disappointed!

Amanda the service tech is amazing! She accommodated my busy schedule above theirs and pushed to get my inspection done in 20 minutes! Thank you Mount Kisco BMW!

Amanda was very helpful and service oriented

We worked with Amanda in service and she was wonderful! She was a pleasure to work with!

I have been going to this dealer for a year and half now and all the times I have been there, I left happy. Everyone is really helpful and friendly. Trying their best to help you. For example in my last visit, I had issues with my battery and Amanda helped me as she was taking care of her own car. Called me many times to make sure everything is as I wanted to be. And even joined me for a very short test drive after I have received the car back. If you're unhappy with any service provided, just talk to them and they will make it right.

Great Experience!This leasing process took about 3 weeks.We began the search looking @ an X-4 but decided the size was not adequate for our family.Emon Ferdinand guided us into an X-5 that fit our needs and budget.After exploring options including Jaguar,Land Rover,Mercedes-Benz and Volvo we couldn’t be happier that we selected the BMW X-5.Emon understood our need to research alternatives and patiently waited until we were comfortable with our final selection.The General and Financial managers were also a pleasure to work with.Highly Recommended!!!

This is my FAVORITE BMW dealership. Everyone is so knowledgeable, professional and helpful. I feel they are an extension of my family. I come here for just about all of my services. I couldn’t be more thankful for how they manage and maintain my car’s health.

The best customer service,the employees are very friendly and helpful

I bought a 2020 BMW X3 but had to return for a service repair. My service liaison, Amanda Tegan was outstanding from every aspect. She made the experience feel as though I was a super special client and went out of her way to accomodate my work schedule - she was always gracious and followed through consistently. If there was a greater rating than 5 Stars, I'd surely rate her even higher. I'm going to make sure that I contact her with any future needs.

Amanda Tegan is a stellar service rep, that kept us posted every step of the way. Very courteous and friendly and will be my chosen rep for every service on my X7 and M5 going forward.

I was a "walk in" and my first time at Mt Kisco BMW. My service rep, Amanda was the best service person I have encountered at BMW. She got me up and approved in the system and my car in the shop in no time. She always had a smile on her face and made me feel like a VIP. The waiting areas were clean and well stocked with refreshments and reading material.

Very helpful and easy

My husband and I were casually looking at options and shopping around for a bigger and safer vehicle for our family. We went to a dealership across the street from BMW of Mt Kisco and were asked to come back as the sales rep was busy with another client, so we went to BMW across the street just to look. Well! When we walked in we were immediately greeted by the front desk rep who assigned a sales rep, I’m all about the experience so I notice everything!, we were offered our choice of soft beverages and we spoke to the rep about what we were looking for. I’m always a skeptic about car sales reps because I think they all just want commission and to up sell me, but I didn’t get that here, plus their compensation is not based on the price or the vehicle which puts me at ease! The store manager (Ian) introduced himself as well as two other Mgmt team members. Jeff, who is our sales person was great! We received a great value for our Honda trade in, I would buy another vehicle from him! I bought my dream car and at an unbeatable price! Throughout the process they were great and followed up.

I have key battery replaced and door checked, wait time is long (1 hour) But Amanda was extremely helpful and helped me get my car done.

Service here is terrible. I rarely write reviews anywhere but I felt the need to share my views for this sub par dealership. Just got my 3 series serviced ( just a regular check up) and took so much time. ( Pretty much all day long) Communication between the reception and service people is non- existent so they have no idea what is going on. To top it off, I got the car back without being washed as they say it was backed up. Overall, the level of service here is completely unacceptable, especially as a BMW dealer. Lexus Mount Kisco (across the street) had much better service. I think I am making the switch back to Lexus when I get my next car.

Amanda was the service advisor handling my warranty issue. She was on top of the issues involved with cordinating all the people involved.

Under construction. Lots of congestion and noise right now.

I have bought cars for decades. BMW of Mt Kisco,NY was the best experience I have ever had due to the professionalism of Iris Vivaldo. She was informative, patient and with a very friendly attitude guiding me thru the leasing experience.Any text I sent her was answered in a timely fashion. I also must mention the technician, Chris who spent much time with me teaching me how to use all the technology built into my new x3. I recommend highly anyone interested in a BMW to contact Iris, off the charts 1st rate.

I was disappointed of the facility quality. There is a small waiting area, no water/coffee/tea. Place looked like being under re-construction and perhaps that was a reason. However, it would be nice that someone explained that situation to customers. Thankfully not too many people waited while cars were serviced, otherwise that place would be overcrowded. Appointment was easy to set up on-line. I did not have waited too long for my car ? about 1.5 hour, which I think is not that bad. I hope that next time when I bring my car, the waiting area will be completed and it will look up to BMW level.

Just had my BMW serviced/new tires. As usual, Amanda in the service dept. was a complete joy to work with. Courteous, helpful and professional. A true jewel at that dealership. Thank you.

Kevin Kazanecki, has been our service advisor for years. He is always helpful and available when we need advice. I always ask for Kevin when I make a service appointment

I still bring my 2012 BMW 335xi to the dealer instead of local independent service. This dealer's prices for maintenance and repair are the same as local service so why leave your car for a week with a local mechanic when you can go to this dealer where it is easy to get a service appointment, and they have expeditious A Team maintenance and repair service. The customer assistants and advisors are also A Team friendly, professional and knowledgeable.

Great service great selection best place in Westchester to buy a car

Excellent accident repair on my 2020 bmw Well within time frame

Mt Kisco BMW is a great dealership. I live over an hour away, close to many other BMW dealerships, but I came here because the sales professionals here are outstanding. I got a very good price on a pre-owned BMW without having to haggle. My sales professional, Bill Kavner, was great. Everything went well, from the initial test drive through the purchase transaction. I will definitely call him again when we are ready to buy another car. I highly recommend Mt Kisco BMW.

Great experience at Mt. Kisco BMW. From the first call to receiving the vehicle our sales person IRIS was on top of it all. All the fundamentals were executed. We had an appointment, Iris was there and available on time. Iris had the car ready for the test drive and was able to answer all the questions I threw her way. You can tell Iris has performed her due diligence in learning the aspects of the vehicles and never did I feel like I was being ‘sold’. Iris even accommodated the delivery date by coming in on her day off for us! We have something that we have to come back for (not a problem with the vehicle) and even post-sale she is still attentive and responsive which says a lot. Could not be happier with the purchase and feel lucky to have Iris as our sales person.

Amanda was well informed and highly responsive to my new needs.

Loved the service I received from Amanda at the BMW of Mt. Kisco service department. Be sure to ask for her with any future vehicle servicing appointments

Purchased my first BMW from them recently. Positive experience all around - help from the sales team, finance person I met with, and the service department. Had an issue that the business offered a solution to immediately, and I am VERY pleased with customer care I have been given now (and know will receive in the future)!

Would not recommend xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

The people at his dealership do not appear to care about their clients. The leasing process was awful. The communication when I brought my 80 something thousand dollar car in was all on me and no one ever reached out to me to provide me with a status. I lost my car to this dealership for 15 days and was given a car for half the value for those same 15 days and no one at any point made it clear to me to clear that they understood the issue or the problem or tried in anyway to handle me on a true customer service level. I cannot wait to be done with this lease and done with this dealership and out of this car

Amanda was quick and efficient and easy to work with

Great experience with my lease

Nice, easier access to the service area. Front desk is courteous and friendly. Car is clean.

I had a really had a great experience at this dealership, they got me a great deal on a brand new X5.

I had a really had a great experience at BMW MtKisco dealership, they got me a great deal on a brand new X5.

I dropped my car off for service and was very pleased with the level of customer support provided by Kevin K. He explained everything clearly and promptly notified me when the service was completed. Picking up the loaner vehicle was a breeze and I was on my way in less than 10 minutes.

There is no such thing as ethics or customer loyalty at BMW Mt. Kisco. I really need to learn my lesson about bringing my car here for service. Every time, without fail, they try to rip me off. Charging 3x the rate for things to be fixed and replaced that aren't even necessary. You should be ashamed of how you treat your customers that lease with you.

Very attentive service personnel. Addressed all of my issues and made excellent suggestions.

I would give a five, especially for the Service Dept (a five for Frank in Finance as well!) but overall- I am being generous with a two for overall. I had (and continue to have) a VERY disappointing sales experience. One issue rectified, one is still not. One that easily could- and should by now- have been easily rectified if my request for help was followed through; if someone took responsibility to help the customer and solve the problem. I was referred to the salesman by a former employee of yours, who stated “Dave will take good care of you." Problems began soon after sale was completed. The salesman did not follow through on basics communication over a fix to the car he offered, not one I requested. No follow through on how or when it would be fixed, despite my offering to be flexible on when and how. No response in any manner, at all. Unprofessional on many levels, especially with phone calls that I have documented (the car fix has since been taken care of with BIG thanks to help from Cara in Service). No attempt was made to help rectify remaining issue with ConnectedDrive services that I immediately asked about. The salesman said the "used car manager" (salesman's words- not mine) would be calling me. Mngr John Resnick did call, was understanding, and regarding my unresolved issue of ConnectedDrive services, said would help address situation. He stated he would look into the matter, to give him "a few weeks", and he would get back to me. That was before Thanksgiving. I am not calling again, because on Dec 6, I replied to an email, thanking me for my business, from the salesman. I politely reminded him of issue, stated I do not have Mr. Resnick’s email, and to please send it to me. He did not reply. Whether he forwradred to the mngr, only your business would know. At this point, I should have had at least a follow up call, even if not with an immediate rectification of the matter , but so I do not feel forgotten or "brushed aside". All I am asking for is rectification regarding ConnectedDrive services account. I was told by Anthony, who was training Jose at the time showed me car features, ConnectedDrive services would be for two years with purchase of car. However, my online account says only one. Salesman requested docs showing expiration of Nov 2020 because he stated he could not "see that info on my end." I screen-shotted all, and sent so he could check into. He did not acknowledge receipt of docs, and a week after of no communication, I inquired again and that is when salesman stated mngr would call me. Three different people in sales dept. gave different reasons as to why, but that “something is wrong”, but no one can simply answer- and easiest of all- contact BMW to fix my ConnectedDrive services so they do not expire this year (should be Nov 20121, not 2020). I should not have to call again asking for help on a simple issue to be rectified, that I did not cause. I was told two years of ConnectedDrive services, and that is what I expect. A customer should not have to go through so many people asking for help, to get none. I feel FAR from a valued customer (again, Sales Dept does make me feel valued!), however, what should be an enjoyable experience has been left tainted by inconsistent information and lack of communication, and now a lack of trust. I should not feel I have no one I can trust there to help now, or in the future. I hope to hear from someone soon that the issue is being rectified. Please feel free contact if you would like more specific information on former employee communications, text and email communication dates with salesman, documentation of dates, etc. I truly do hope to hear from someone in a capacity to help me soon. Thank You!

Made me drive over an hour and then told me the vehicle was sold the day before.

Salesperson/Dealer speak a language void of any emotion, and are consummate "deal makers". When asked particulars about particular plans they talk over you to tell you not what you want, but what they want to tell you. It's probably the same at any dealership. Experience was as exciting as purchasing a can of tuna, except the can of Tuna is personally fulfilling.

Great dealership! I have serviced two of my own BMW's here and also bring all of my work vehicles. Todd and the staff in service and David and his staff in parts are both polite, efficient, professional and courteous. I am happy to do business again :-)

Friendly staff and easy to make an honest deal. Buying a car is made easy

Special thanks to Sales Person Iris Vivaldo Ortega for her very professional service - timely responses with following up, accurate info and non pushing, pleasant style of communication. I had few almost similar price lease offers from the other dealership, but Ive decided to chose her offer since she was able to be more consistent with initial offer and create strong sense of confidence vs. other dealers working on line. Her talent is great asset for this dealership.

Excellent service! Will definitely recommend and come back again

I purchased a BMW 5 series years ago and returned with another BMW for service.

waited 2 hours for a oil change. Was not happy.

Jay did a great job finding me the perfect BMW! Frank and Anthony are excellent to work with!! BMW of Mt Kisco is the best!!!

Great experience. Went for an appointment on a car I reserved. Showed up a little early, after a little waiting the receptionist informed me the original sales person wasn't going to be available and promptly set me up with another one. Frank was great, answered all my questions and was all around helpful. Thanks again Frank love my new car.

Excellent service. Sales department extremely knowledge and helpful

By far the best experience I have ever had when buying a car. David was responsive and answered all of my questions quickly and accurately. Everyone was nice and focused on making me - the customer- happy. I am very happy with entire process and my new car.

Purchased a car there sales was very nice while I was waiting they where very accommodating.

I was satisfied with the quality of service I received and with Sean with whom I dealt.

As always excellent staff and service. Thank you.

Great service and great communications. Sales advisor Jay came to my office and picked me to get my new car. Excellent sales guy, I think he may have a piece of that dealership.

Sean has always been on point and very helpful. Thank you for your patience and attention to detail.

Had a good experience for purchasing my BMW X1. Had also serviced the car there several times and I think that service has improved a lot in the last few months. Just had service yesterday, it was completed in about one hour and half while I was waiting and the experience was great.

Had a good experience for purchasing my BMW X1. Had also serviced the car there several times and I think that service has improved a lot in the last few months. Just had service yesterday, it was completed in about one hour and half while I was waiting and the experience was great.

I was taken care of my entire visit, from drop off to pick up. Everyone was kind and helpful

Excellent sales and service. Have leased/purchased several vehicles from them. Very responsive to any issues or problems.

Prompt & efficient service. Friendly staff explains problems & solutions.

Great service thus far!

My car wasn’t ready and my child went into labor with twins! We were able to keep the loaner for several days and I was even congratulated when I came back to pick up my car

Long wait but good service

Good service department. Staff very professional. Undergoing renovations.

The service adviser, Sean, was very helpful and friendly and the vehicle came back nice and clean. The work was also done in a timely fashion.

Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this vehicle being our primary vehicle so we also purchased an extended warranty and an additional service contract to cover major replacements. To date this vehicle rakes up to 25K miles a year. Last fall the vehicle began showing signs of brake system wear and tear. We added that to the service notes during our regular routine maintenance. Our brake pads were measured and we were told that we are close to having these needing replacement. The measurement in Fall 2018 was .4. The warranty calls for replacement at .3. Fast forward 15 months later, December 2019, we are still driving with the same brakes. This months service included our systematic request to check the brake system. Would you believe that the pads measured at .6, increasing in thickness? This is very frustrating to a customer who is now nervous driving the vehicle in poor conditions. Both, my husband and me, are no longer comfortable driving the car. It slides in the rain. And with winter coming, its down right dangerous. We feel like after 15 months of working with the dealership, building the history of our concerns, there would be some further inspection other than "brakes measure at .6". Besides the fact that its nearly impossible considering the amount of driving and braking this car endures, the vehicle is coming up to 100K which is more than adequate mileage to change the breaks. Ironically, the extended warranty expires at 100k miles when we will be forced to pay out of pocket for such heavy repairs. So it looks like we gave this dealership a gift of ~$5k for NO REPAIRS. Beyoung disappointed, frustrated, and scared to drive my car... If you are considering purchasing a BMW, they are lovely vehicles... skip the extended warranty, save thousands, and find a mechanic that is honest and skilled at repairing this vehicles. We'll be taking our business elsewhere when we purchase our next SUV this spring.

Quick service even though they gave me a loaner car.

Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this vehicle being our primary vehicle so we also purchased an extended warranty and an additional service contract to cover major replacements. To date this vehicle rakes up to 25K miles a year. Last fall the vehicle began showing signs of brake system wear and tear. We added that to the service notes during our regular routine maintenance. Our brake pads were measured and we were told that we are close to having these needing replacement. The measurement in Fall 2018 was .4. The warranty calls for replacement at .3. Fast forward 15 months later, December 2019, we are still driving with the same brakes. This months service included our systematic request to check the brake system. Would you believe that the pads measured at .6, increasing in thickness? This is very frustrating to a customer who is now nervous driving the vehicle in poor conditions. Both, my husband and me, are no longer comfortable driving the car. It slides in the rain. And with winter coming, its down right dangerous. We feel like after 15 months of working with the dealership, building the history of our concerns, there would be some further inspection other than "brakes measure at .6". Besides the fact that its nearly impossible considering the amount of driving and braking this car endures, the vehicle is coming up to 100K which is more than adequate mileage to change the breaks. Ironically, the extended warranty expires at 100k miles when we will be forced to pay out of pocket for such heavy repairs. So it looks like we gave this dealership a gift of ~$5k for NO REPAIRS. Beyoung disappointed, frustrated, and scared to drive my car... If you are considering purchasing a BMW, they are lovely vehicles... skip the extended warranty, save thousands, and find a mechanic that is honest and skilled at repairing this vehicles. We'll be taking our business elsewhere when we purchase our next SUV this spring.

This BMW service department is really bad. They called me that my car has finished the service and was ready to pick up. But they did not wash or vacuum my car. To me the service is incomplete and they should not have called me. The guy who drove my car to the front door did not even notice my car was not washed!!! I've stopped twice at this service department during the 8 months after I bought my BMW and both times their car washer was broken (unbelievable!!!) I would like to know if this happened to other customers. Or it is just because I am group under a special customer category by this service department.

Came in with above problem. Free loaner always nice. No phone calls from service advisor for update. Called myself following day to be told no problem found. Again reinformed advisor that in past problem had been low charge in A/C system. So at end of day I again called myself (no call from him) to be told that yes low charge was found and will be recharged. Could they keep it over weekend to Monday?? No please finish it for tomorrow Sat. Was completed.

People were friendly and knowledgeable. The appointment was made with no hassle. The car was ready as promised. Loaner was clean. Great job all around.

Great service, great people!

Great experience. Did everything they were supposed to. On time. Very friendly people (Todd and the person who did my loaner car - didnt catch her name).

A very good experience.

Always a pleasant experience at Mt Kisco

everything from the check in to check out process was pleasant and easy. every one at the desks are smiling and happy. my car was never there and they gave me an appointment and a loaner within 2 days of my phone call..recalls were done very fast and they even washed my car for me. hands down one of the best service departments i have been too.

Having recently purchased a CPO vehicle from the Mt. Kisco BMW dealership, I can attest to their commitment to making sure that the purchaser is getting the best deal in at least a 50 mile radius of Westchester, NY. Reviewing the BMW CPO inventory will show that Mt. Kisco's prices are the most competitive in the area. The sales team I worked with treated my wife and me with respect, patience, courtesy and understanding - all important aspects when making such a substantive purchase. Furthermore, they followed-up the next day to make sure that we were happy. I worked directly with Fatos Topanica on the front side of the purchase and the GSM, John Iaguerre, in finalizing it. Their combined efforts went beyond my expectations and left me with no buyer's remorse. Thank you to the whole team!

We had an excellent Sales Rep Bill Kavner. Bill is an excellent communicator, the dealership is very well organized, and they were open and honest about all pricing options available to us. I am very please with the level of professionalism and integrity. Highly recommend ....

BMW Mount Kisco recently performed service on my BMWX3. My car was ready at the specified time and was cleaned to perfection. Thank you Kevin K. for the excellent service provided.

My new 330xi was hit in a parking lot and had passenger door damage. I brought it back to the dealer to help with the repairs. They recommended a great repair shop that had my car looking like new in under 10 days. The dealer arranged drop off and pick up at the body shop.

The reality was this dealership pulled a classic bait & switch con on me . . I was given a Certified offer online of $1250 for my 2009 Nissan Versa after describing its condition in excruciating detail. But when I arrived the manager handed me off to a younger, less experienced colleague who then gave me no alternative but to accept a mere $500 for the car. I will never recommend this dealership to anyone I know.

Had an issue with a punctured tire on my wife's X-3. Tires were not in stock but arrived the next day as promised. Very expensive run flat tires. Service department handled the replacement without an issue and I was on my way. Only downside was the cost for two tires and an alignment.

Seamless service appointment

I kept receiving notifications for service with all kinds of specials foe FREE service. 2019 430i with 9000 miles. I brought my car in for an appointed oil change. I was pretty surprised when I was informed that there was a charge for this because I had brought the car in before "the car indicated" there was a need for an oil change.I also had to wait over 2 hours !

I wasn't notified that my car was not ready and made a trip from the city needlessly. I was told that the rattle from the dashboard was part of a recall and the part took an unexpectedly 5 days to arrive. I got the car back yesterday and the rattle is still there

This isn’t about the staff. My salesperson was so responsive. It’s about the cost to me. I had a run flat tire that did not run flat and the subsequent damage cost me $3,400 plus a rental. A loaner wasn’t available to me! I had tire insurance, thank goodness. I went 7.5 miles at 25-30 when Bmw says 50-100 miles at 50 is safe. The tire shredded and then proceeded to damage the control arm, rim, wheel well and fender. And this was my cost why? The tire they put on my car did not perform to expectations, promise or advertisement when they sell you on it. This is disgraceful. My attorney is contacting Bmw USA. After 21 years as a bmw owner , if I don’t get a refund from bmw, we are done as Bmw clients. We will be contacting the NYS Attorney General and other agencies. This was caused by their defective tire. Three out of 4 tires in 20 months have bubbled on 15K miles. Defective. This is just terrible business practice and gouging of a client. The tire caused the damage

Service was prompt and items were done as I requested. Car was finished and delivered as promised.

My X7 locks with the key fob inside the vehicle. I would like to know how to deactivate that. That is, when I?m out of the vehicle and if the car key is inside the vehicle, it shouldn?t lock.

This isn?t about the staff. My salesperson was so responsive. It?s about the cost to me. I had a run flat tire that did not run flat and the subsequent damage cost me $3,400 plus a rental. A loaner wasn?t available to me! I had tire insurance, thank goodness. I went 7.5 miles at 25-30 when Bmw says 50-100 miles at 50 is safe. The tire shredded and then proceeded to damage the control arm, rim, wheel well and fender. And this was my cost why? The tire they put on my car did not perform to expectations, promise or advertisement when they sell you on it. This is disgraceful. My attorney is contacting Bmw USA. After 21 years as a bmw owner , if I don?t get a refund from bmw, we are done as Bmw clients. We will be contacting the NYS Attorney General and other agencies. This was caused by their defective tire. Three out of 4 tires in 20 months have bubbled on 15K miles. Defective. This is just terrible business practice and gouging of a client. The tire caused the damage

One of the best dealer experiences I have ever had. A+++

A great deal that was painless and easy, made all the better by a really great team of professionals.

Terrible experience. I received a low ball estimate for the value of my 2010 truck from Auto Nation but I wanted to get rid of it so I made an appointment and went to BMW of Mt. Kisco on a Saturday morning. I was surprised when I got there and they told me it was going to take 2 hours to complete the sale. After 2 hours, they finally completed there "appraisal" and cut 1/3 off of there already low offer. I wanted to get rid of the truck and I already invested 2 hours of a Saturday to getting rid of it so I accepted. They said my check would be ready in 5 minutes. 90 minutes later and no check and I had to leave so they said they'd fed-ex the check to me on Monday. No check on Tuesday so I emailed them on Wednesday, they confirmed my addressed and promised it would go out that day. No check on Thursday so I emailed on Friday. They promised it would go out on Friday. No check on Saturday so I emailed on Monday. They said it would go out on Monday. Finally got it on Tuesday.

Nice and calm experience

From the moment Emon returned my internet Email, she was prompt, courteous and professional. I had an accident and was looking for a "replacement" so I was not only having to make a decision quickly, but didn't have the energy to haggle., I had the car shipped to me in Dallas and it was prettier in person.

Good experience, no hassle

We just had the most frustrating experience with this place. Over two months invested in working with them. They were so disorganized it is almost a joke for a luxury car dealership. They tried to give us the wrong car (they had sold the one we had agreed on)after two months of working with them. All we asked for was a backup camera on an X1 and the one they tried to give us... yes no back up camera. They knew we were in a tough spot with one vehicle and two kids and simply decided that they didn’t have to take responsibility for their mistake. (In Response to Below): The GM (Jay) had a chance to help us and sent us (entire family, 2 kids that had been there for 2 hours) away over $350 that he wouldnt make up as a replacement car for the one you didnt deliver. Me and my wife tried desperately to leave there with a car on Saturday! We were so so reasonable and patient with this place. This was seriously the most unbusinesslike encounter we've had in so long. This is meant to be a luxury Customer Experience.

I've purchased a BMW 3 series from them and the buying experience has been nothing but positive. The process was seamless and I can say with some certainty that they are one of the best car dealers in the area. The staff were very professional and know their trade very well. One best thing that makes them stand out is their attention to details that are often overlooked like the cosmetic stuff. Ask for Will Kavner in the sales department, Frank Lombardo and Gary Price in the finance department and the buying process should be a smooth sailing. They didn't mind one bit doing extra work so that they can accommodate my schedule and even more than that they had all the paperwork and the car ready by the time I went for the pickup. So all in all very impressed with their service at this point. I will look forward to see how their (post-purchase) services stack up in the near future.

Purchased a pre-owned vehicle and had a very positive experience working with Jeffrey. My first BMW wow!

Ease of scheduling service. Timely return. The best

Everyone was very helpful and pleasant. Right from the beginning with Cara. Excellent service and attention.

I was so pleased with Kevin. He was very pleasant helpful and professional. I would highly recommend him and his colleagues.

My service add Kara was absolutely amazing. I had an issue with the brakes on my 2018 3 series that had just over 11000 miles. Initially the dealership said that the brake pads needed to be replaced to the tune of $925. Obviously this is a design issue with the pads on themselves. Kara was able to convince the service manager to have the dealership absorb the cost. Great job, thank you.

My parents were just there to look at a car for my mothers. The staff looked them up and down then proceeded to ignore them for at least 10 minutes. They left and went to Ray Catena of WP and had a much better experience. I don't know how they sell cars of they don't bother to interact with potential customers. If I could give 0 stars I would.

Outstanding experience in leasing a 2019 BMW X5. Our sales associate, David, listened carefully to what we were seeking in the driving experience of an SUV and met our cost value expectations. The test drive went above and beyond what we were accustomed to at competitor dealerships in the Mt. Kisco area. When competitor dealerships learned they were not getting the sale, miraculously they responded with financials that were more in line with our expectations. BMW came to the table with a cost value proposition on the first go round. X5 driving agility is the best we have had with an SUV, to date.

I didn’t buy a bmw, rather a trade in of a Subaru Forester. Nevertheless I got excellent service; I was able to test drive right away, my sales person (Peter) let me contact him via text which was convenient, financing was easy but most importantly the car was prices 2k less than blue book value. This removed any need to haggle as I know I was getting the best possible price already. Highly recommend!

Our salesman was very knowledgeable about the features of the X3.  Unfortunately, he also had significant difficulties tracking down particular cars he believed to be in inventory. We don’t know if this issue was on our salesperson’s part or was related to recordkeeping issues at the dealership. The confusion was culminated with us wandering around the overflow inventory lot searching for a car that our salesperson thought would be of interest to us. We never did find that car. After a week or more of back and forth attempting to track down cars, he did make up for the confusion by bringing a car to our home for us to test drive and consider. The dealership ultimately offered us a fair price on this car, which we purchased. On pickup day, the session with the finance manager was both lengthy and unpleasant.  I have never experienced such a hard sell on extended warranties.  The manager tried to sell us by asking us if a 95% reliability rate would make us happy.  My wife pointed out that means that our car will be in the shop every 1 out of 20 days - that seemed to stump the finance manager.  We told him that this would be our last BMW purchase if reliability is that low.  The manager was still undeterred and pressed on for over 30 minutes to sell us warranties that we clearly did not want.  He seemed to take pride in the fact that BMW's are very expensive to maintain, and that windshield wipers cost $100/set.   My wife and I came very close to getting up and walking over the Acura dealer to buy an RDX.   The final sales invoice contained calculation errors which required multiple iterations to resolve.    We hope that our BMW ownership experience exceeds our BMW purchasing experience.

Our salesman was very knowledgeable about the features of the X3. Unfortunately, he also had significant difficulties tracking down particular cars he believed to be in inventory. We don’t know if this issue was on our salesperson’s part or was related to recordkeeping issues at the dealership. The confusion was culminated with us wandering around the overflow inventory lot searching for a car that our salesperson thought would be of interest to us. We never did find that car. After a week or more of back and forth attempting to track down cars, he did make up for the confusion by bringing a car to our home for us to test drive and consider. The dealership ultimately offered us a fair price on this car, which we purchased. On pickup day, the session with the finance manager was both lengthy and unpleasant. I have never experienced such a hard sell on extended warranties. The manager tried to sell us by asking us if a 95% reliability rate would make us happy. My wife pointed out that means that our car will be in the shop every 1 out of 20 days - that seemed to stump the finance manager. We told him that this would be our last BMW purchase if reliability is that low. The manager was still undeterred and pressed on for over 30 minutes to sell us warranties that we clearly did not want. He seemed to take pride in the fact that BMW's are very expensive to maintain, and that windshield wipers cost $100/set. My wife and I came very close to getting up and walking over the Acura dealer to buy an RDX. The final sales invoice contained calculation errors which required multiple iterations to resolve. We hope that our BMW ownership experience exceeds our BMW purchasing experience.

Efficient, professional experience start to finish.

great service department. Very happy with experience here!

Went to go buy a car and there was no one to help. Left and went to springvalley bmw. You guys are unprofessional. Someone comes in the buy a car you pay no mind to them.

Extremely courteous, outgoing and wasnt afraid to offer assistance; even if it wasnt asked for. I would definitely be doing business with BMW at Mt Kisco again in the near future and will not be hesitant at referring family and friends.

My sales associate Emon F. made my experience here a breeze. Of all the car dealerships I've been to, I feel like the customer service I've recieved at this location is the best: professional , authentic, and accommodating. I'll be here again for sure. Thanks!

Still under construction, but the employees here are courteous. Emon F., my sales associate, was the best at helping me find the BMW that fit my needs, the X1 M sport.

Excellent customer service from the sales person and also from the finance person. A great experience buying the X5 from Mt. Kisco BMW. I highly recommend them !!!

I arrived at BMW at 920-ish, after making an appointment for 930am. I was told when I made the appointment that the work would take roughly a half-hour, & based on that, I decided to wait for the vehicle. I met the service advisor to confirm the work being done, and was directed to wait upstairs. At 10:30, I went downstairs to get a status. The car had not been looked at yet. Again, at 11:30, I went downstairs for an update. The car had been looked at and replacing the headlight would cost roughly $450!!! $450 for a headlight?!?!?!? Another hour went by before my car was ready, and I paid $487 to replace the headlight. More than 3 hours after arriving, I left $487 poorer, and with a new headlight. Throughout my customer experience, another employee made a few completely dismissive comments....including telling me that the appointment was to meet with the advisor and NOT the service, and that my charge was 'cheap' compared to other customers. Upon review of my invoice, I was charged $330 for labor for a multi-point inspection I did not ask for, and noone discussed findings with with me. I shared my feedback with the service manager who responded, but never commented on this portion of my concern. I've owned BMW's for over 20 years, and this was by far, my worst customer experience.

I had checked out a few different dealerships before coming to this one. I worked with Emon and got a good vibe from her right off the bat. She's extremely knowledgeable on the product and was able to answer every question I had as this was my first BMW. I decided on a certified pre own 2016 328i and I'm in love with my new car. Will definitely do business again in the future.

My wife and I were looking for a certified preowned 2016 BMW 328i x drive with low milage. We went in to Mt Kisco BMW and Oliver Buckle took care of us. His customer service skills were excellent. Initially they didn't have the right color combination in stock, we weren't in a rush so he said he would keep an eye out for the right color combination and the proper options we were looking for. A week later one came in off lease he called us and we came in and love it. I highly recommend this dealership. If you can deal with Oliver he was such a pleasure to work with and his knowledge of the vehicles and his personality were great!!!! Joseph M Tavolilla

Dropped the certified X1 off for a few issues, including pulsing from brakes, not-cool A/C and ineffective headlite range. Service was was prompt, with no fuss, no muss solutions. Continuous dialoge instilled confidence that the remedy was for real. Much thanks to all!

Brian Rattner was the best sales person to go to! Great customer service, he will do anything to help you out!

Amazing deal and the service was great. It was a used vehicle and looked brand new coming off the lot. I drove from King of Prussia to get it because it was the best deal I could find for that model and feature set. The paperwork was a breeze. I would go back. But hopefully not too soon.

Amazing deal and the service was great. It was a used vehicle and looked brand new coming off the lot. I drove from King of Prussia to get it because it was the best deal I could find for that model and feature set. The wait for the detailing was longer than it should have been. The paperwork was a breeze. I would go back, but hopefully not too soon.

Bad Customer Service, Poor and Unprofessional Management." This is the worst dealership experience in my experience of car buying. Do not patronize BMW of Mt Kisco. Find another BMW in your zip code. If you absolutely must, Do not work with Jeff Massicott (sales man). This dealership has no sense of urgency, they lack proper communication and they relate with customers unprofessionally. I Spent over 10 hours in the dealership, A police officer had to get involved to mediate the situation for them to attend to me because I left the dealership out of extreme frustration and tired of run-around I was getting. I purchased and picked up my vehicle Jul 27, and till today Aug 29 vehicle is still not registered. When I complained about this BMW North America and BBB, I was told I had a tax block. No one called to inform me about this. Instead I had to complain before I was told. I spoke to the state office who has since removed the tax block which was over 2 weeks ago and I have informed BMW of Mt Kisco of this. Still here i am with the vehicle still not registered and with an expired temporary plate on it. Go to another BMW Dealer do not buy from BMW Mt Kisco!!

This is the worst dealership experience in my experience of car buying. Do not patronize BMW of Mt Kisco. Find another BMW in your zip code. If you absolutely must, Do not work with Jeff Massicott (sales man). This dealership has no sense of urgency, they lack proper communication and they relate with customers unprofessionally. I Spent over 10 hours in the dealership, A police officer had to get involved to mediate the situation for them to attend to me because I left the dealership out of extreme frustration and tired of run-around I was getting. I purchased and picked up my vehicle Jul 27, and till today Aug 29 vehicle is still not registered. When I complained about this BMW North America and BBB, I was told I had a tax block. No one called to inform me about this. Instead I had to complain before I was told. I spoke to the state office who has since removed the tax block which was over 2 weeks ago and I have informed BMW of Mt Kisco of this. Still here i am with the vehicle still not registered and with an expired temporary plate on it. Go to another BMW Dealer do not buy from BMW Mt Kisco!!

As always, my service appointment at BMW of Mt. Kisco, NY was fantastic. The check in process, the waiting area (with coffee, bagels, and muffins) is perfect, and most important is the service. The service is second to none at a car dealership. That includes the entire team at the check in counter, the service advisers, and the mechanics. Plus, my car (as always) is returned clean! What could be better? Curt DiPaolo

Service advisor Kevin kazanecki was very helpful. Solve my problem.

Service advisor and technician were top notch! Highly recommend....

Learn how to repair cars and DON"T WASTE CUSTOMERS TIME AND MONEY

Staff is extremely professional, courteous and helpful.

Best Dealership ever, leased many BMWs in the past all from different dealerships however I found the dealership I’m sticking to. Traveled an hour because of how good of a deal I got and no one else could compete. They are very straight forward with numbers and don’t change things up on you once you reach them unlike other dealerships. Got the exact car I wanted they detailed and made sure I was happy with it. The finance manager (Frank) was also amazing and very educated. Ask for Pete Comptinello absolutely one of the best Sales Advisors he will get you a great deal and make sure you walk out satisfied with the deal.

I WAS VERY PLEASED WITH THE SERVICE.

Jay was excellent to work with. He would continually follow up throughout the process. He was easy to reach and answered all my questions on a timely basis. I would highly recommend Jay Cirocco.

Very easy to work with, once car purchased the finance team did a great job to get me into my new car quickly

The kids that work there drive the cars around the town of mt.kisco like animals. These are cars that are on the lot that people look at and buy, very expensive Bmws and the kids take the cars out for lunch and beat on the cars. They are careless. They took my bmw out for a “test drive” after service and they drove it so recklessly. I work right down the road and one of my coworkers told me that they saw my car, since I have modification that make mine very distinct, being drivin like a careless animal. Be carful with these people, question everything and take pictures of your car all around. Also do not have them wash it. They scratch your car and will not admit to it. Other than there careless workers there technicians are very experienced and there service is great for things that need to be fixed on the vehicle. Most of the staff are clueless about bmws so be carful who you deal with.

Customer service was great and I was very satisfied. The employees were quick and efficient.

Friendly staff who provided timely communication about the repair status of my vehicle. Work was done quickly and my car returned looking like new.

Looking for a CPO 3 Series. Found the perfect car at BMW Mt Kisco on Saturday, 7/27/19. Drove the 90 minutes from our house to see it. Test drove it. Loved it. Than the nightmare began. Was told to get lunch and come back in an hour or so to close out the paperwork. That was at 3:15. We arrived back at around 4:35 that we were back. The sales person said it wouldn't be that much longer. Still waiting at 6 PM. Was told we were next. A woman walked out of the office, only to have another salesman bring someone else in to finish their paperwork. The salesman and manager kept on apologizing saying it was really busy and the last Saturday of the month. They finally got someone else down from the 2nd floor offices to help close our paper work. It took him some time to get set up. It was almost 8 PM before we left and we had a 90 minute drive home, which they were well aware of. I emailed Tim Jenkins, the General Manager, on Monday, 7/29/19 about our poor experience. I never heard back from him. Understood it was busy. It wasn't the first time there was a last Saturday of the month where a lot of people came in. They should have had more than one person processing paperwork. The guy upstairs could have come down 4 hours earlier to alleviate the back log but MANAGEMENT DIDN'T CARE ABOUT THE CUSTOMERS! They don't have the common decency to do anything other than apologize. We had a horrible experience at BMW Mt Kisco but I did get the car I wanted. Kudos to Peter Khan and Jeff Massicott. They did what they could to help out but there should have been more done by management to fix the problematic situation. I would not buy another car from them again. I would stay away if it is the last Saturday of the month.

Overall buying experience was good . The only thing is a for a official BMW certified dealership the customer service and there office should be be nicer . Please look into BMW fields Glenview IL . Also they don't reply once you buy the car which trough me off hence the 3 Stars .

On a previous visit to Mt. Kisco BMW service department, I was entitled to a GPS software upgrade, due to a situation involving installation of a bad spark plug. This was confirmed in writing by C. Deluca, their service representative. This time, when I brought my car in for some other work, I inquired about my GPS upgrade, only to be told that it could not be done. No further explanation given. All I want is what I am entitled to.

On a previous visit to Mt. Kisco BMW service department, I was entitled to a GPS software upgrade, due to a situation involving installation of a bad spark plug. This was confirmed in writing by C. Deluca, their service representative. This time, when I brought my car in for some other work, I inquired about my GPS upgrade, only to be told that it could not be done. No further explanation given. All I want is what I am entitled to.

Brian Rattner and the team fit me with a great certified pre-owned X3 and made the trade in of my existing car easy. I love my new car....well done and thanks BMW of Mt Kisco!

Waited hours while they jumped other customers ahead of us. I have bought a lot of cars in my lifetime, and never been treated so poorly. All they kept saying was, “We are sorry.” It got VERY old.

Looking for excellent preowned BMW’S MT Kisco BMW has a large selection of most series new and used cars . I just purchase a 7series from salesman Brian Rattner who was the absolute best in customer loyalty this gentleman really went the extra mile to make me a satisfied customer..

Service department has changed dramatically. It makes my car now the last BMW I get. You no longer get a loaner to change oil, and they won't even understand or try to accommodate your schedule. BMW is just a big name but offers nothing luxurious.

Very stressful experience

It was a surprisingly pleasurable buying experience. Emon went out of her way to answer questions even days prior to arrival at the shop. She was knowledgeable about the car and services and provided solid advice. While waiting for paperwork and other services, the staff kept us appraised of the status. Frank from finance answered all questions and they stayed beyond their closing time to make sure we could drive off the car the same day. What a great team!

Excellent vehicle! Exactly what we were looking for and at a great price. We used the truecar app and Brian Rattner provided timely follow up to get us the exact car with all the desired features and packages on the CPO SUV. He gave us all the info on alternative features/ colors/ models and arranged our test drive and final delivery appointment without any delays. Brian was great to work with, very straightforward and we are thrilled with our purchase.

My family went in and had an excellent experience working with Service Advisor Todd Johnson and from Sales person Chris Goldsmith. Both were very helpful and professional, and I would highly recommend using this car dealership!

I got a wonderful experience to lease my first BMW-X3 m40i in BMW Mt Kisco with help of Brain Rattner. Brain helped me to get a good price for my deal. He is a man with humor and patience and answered all my questions properly. He replied to my request on time. I will highly recommend Brain Rattner if you come to BMW Mt Kisco for your next BMW

Brian Rattner and the team at Mt. Kisco BMW, New York made the purchase of my BMW a very enjoyable experience. Their attention to detail, pricing, and service exceeded all my expectations. Highly recommend Brian Rattner and the team at Mt. Kisco BMW for your next BMW!

Brian Rattner and the Mt. Kisco, New York BMW team made the purchase of my BMW a very enjoyable experience. Their attention to detail, pricing and service went above and beyond my expectations. I highly recommend Brian Rattner and the Mt. Kisco, New York BMW team for your next BMW.

Insulting trade in offers and poor follow up.

Went to look at a cpo 228, When they brought it to me it was absolutely trashed like they had a garbage can in it. I didn't expect much , because the pics on the web showed the trunk full of dirt. How do you take pics before you clean and detail a car ? So I didn't even drive it they had a runner bring it to me, they didn't even have a sales person come with me . So I went inside to complain, and was greeted by Mike G. He ask me if he can help find me another and I accepted. He found another one that needed cleaning also and had to bring it to the car wash before he showed me it. Went for test drive , but when I got home to further review the pics on the web, the pic.of the engine compartment look like it was dragged out of a mud puddle. Again how the hell do you sell cars like this? Well I reserved it online ,but quite frankly IAM going to pass on it . My daughter was there prior to me and wasn't even approached at the desk. And had the same dirty car experience! They have a lot to learn! Good luck but I'll pass ok n this one.

The worst experience ever...

I got a 428xi from AL and it was a great experience. Couldnt be happier, helped with my insurance and everything along the way. Highly recommend him.

I leased a new car, sales person Bill Kavner was excellent in the beginning. He followed up several times and gave me an excellent deal. I will give him credit for the best deal. No other BMW Dealership could match his deal! However, when I picked up my new car the car was dirty and no manual for the car was provided. I addressed these issues to Bill immediately and it has now been 3 weeks and still have yet to have my car detailed and no manual. I have reached out to him several times with promises and nothing. I was so hopeful to do more business with this dealership for my husband's car but now I am very discouraged. I understand things happen and have been very patient, however 3 weeks have gone by and no one should experience this when buying a new vehicle.

I grade them fair, not poor, because they are nice and polite, I have bought many cars in my life from a dealership, first one 30 years ago and last from this dealership, terrible experience, from the beginning to the end, lies, not following up on the customer before delivering the car witch took 3 weeks because they didn’t have the title until your worst car detail ever, I requested another car detail and brought it in this weekend and totally worst car detail ever again and on top of everything they switch my floor mat probably with another car. 2 ⭐️ ⭐️ Replying to your answer: left 2 messages before and never returned a single one, my wife called too because she was driving when someone switched my weather tech mat and also never returned a call, always is transfer to voicemail and never returned a call, I lost a floor mat but is a disgrace how you guys do business.

This is by far the worst automobile purchase experience of my life. Basically had to chase the salesman to sell me the car. Typically corporate BS. Much rather purchase a vehicle from a small, independent dealer. Post purchase customer service is awful. They gave me incorrect paperwork and time of purchase and didn't even realize. I had to follow up with them. Car was all beautiful and shiny when I got it. After one wash, it was clear as day the car was never waxed. Will never set foot in this dealership again, for service or otherwise. STAY AWAY!!!!

Could not find the problem but had no problem keep charging me every time I brought it in - they stated ‘ I will give u s warranty, but when they found what was wrong - stayed it was not covered - service department not trustworthy

Great service by the sales department. I would absolutely buy another vehicle from them! Tech who led me through the bells and whistles on my new X7 was a pro also.

This sales guy Oliver is the truth. Absolutely the best experience I’ve had in 30 years of purchasing vehicles. He and this dealership hands down get all my business moving forward. Absolutely an amazing experience. Thanks again Oliver and the AutoNation team!

Absolutely awful experience 10/10 wouldn’t recommend. I have an older BMW I brought in for the recalls and had them look at some other issues with the car that I was planning on having them do. Unfortunately they never ever once let me speak with any sort of mechanic or service manager after I called 8-10 times for two full days straight. They did the recalls and just told me what was wrong with the car but never gave me the opportunity to even have the work done. When I received my car it was in the dirt lot and 10 times filthier than when I dropped it off and here the best part. As I wait for them to bring my car to me they pull someone else’s car out of the same lot and they go “ Hold on will run it through the car wash to clean it off before you get it back”. When they pull up with my car covered in dirt and dust the guy throws me my keys and walks away. Thanks For nothing. Definitely won’t ever come here again.

I decided not to do the recommended repairs at BMW Mt. Kisco and did follow up with a local BMW repair shop that gave me a far better solution.

I grade them fair, not poor, because they are nice and polite, I have bought many cars in my life from a dealership, first one 30 years ago and last from this dealership, terrible experience, from the beginning to the end, lies, not following up on the customer before delivering the car witch took 3 weeks because they didn’t have the title until worst car detail ever, I requested another car detail and brought it in this weekend and totally worst car detail ever again and on top of everything they switch my floor mat probably with another car. 2 ⭐️ ⭐️

I grade them fair, not poor, because they are nice and polite, I have bought many cars in my life from a dealership, first one 30 years ago and last from this dealership, terrible experience, from the beginning to the end, lies, not following up on the customer before delivering the car witch took 3 weeks because they didn’t have the title until worst car detail ever, I requested another car detail and brought in this weekend and totally worst car detail ever again and on top of everything they switch my floor mat probably with another car. 2 ⭐️ ⭐️

I got a 320i from AL, he was was very professionally , and reliable . If you’re looking for a BMW check him out in Mount Kisco

The service departments at both the White Plains BMW and the Mt. Kisco BMW dealership is awful and should be investigated by BMW Corporate. The level of disorganization is second to none - the service advisors that work with you are rude and at both locations treat you as if you are a hassle. They have damaged my cars, return them in poor condition and hide costs that you do not find out about until you attempt to pick up your car. The sales process at White Plains BMW was fine, and I purchased a very expensive car from them - that said, based on the level of service after the fact, I will return my BMW on time and never purchase a BMW again. I'm actually shocked to see all of the positive reviews on here, but was pleased to see they are mostly sales related, which makes sense. You should avoid both dealerships at all costs if post-sale service is important to you.

This is the second time I have bought a car here, and my most recent experience with Emon was completely positive. She clearly loves what she does and knows her craft. I wouldn't hesitate to do business with her again, and hope to soon.

Since this dealer changed owners to AutoNation, it is now thankfully top notch for Service and Customer Service. Everyone is super friendly, courteous, and professional. They are all completely focused on the customer and his/her vehicle. Although my BMW 335xi is off warranty, I continue to go here for service since the prices are competitive with third-party mechanics specializing in BMW's. I have not purchased from this dealer, but will now consider doing so since it is now wonderful as opposed to awful before AutoNation took over.

All went great . Our saleswoman was Iris Ortega who was friendly, professional, and knowledgeable and I highly recommended you use her when looking for your BMW. I was happy with the price and car looked beautiful when picking it up . I highly recommend AutoNation .

Returned a lease today. Always a pleasureable and professional experience at Mount Kisco. Checked out a few of the newer vehicles in the BMW range and left impressed. Keep it up. Thank you!

I recently purchased an X5 from BMW Mt Kisco and had a pretty solid experience. I came in from NC to complete the purchase. The good: -Vehicle is great! Couldn't be happier - Price on vehicle was more than competitive and much better deal than elsewhere. -Brian was good to work with as a sales person Room for improvement: - Finance was slow, they knew I was coming, and had a long ride home yet, it took forever. -Finance wouldn't take no for an answer. I had to say no to extended warranty at least a dz times. Enough with the high pressure tactics! For the right car i'd certainly buy from an Autonation dealership again

Great experience...No BS!

I have been a customer of BMW Mt Kisco for 5 years and have always had a good experience. Service Advisor Kevin and the rest of the Service Department are courteous and helpful. I would definitely recommend this dealership to friends and family.

We have been using Dave Voetsch for a few years now. The staff are friendly and responsive.

BMW Mt. Kisco does not provide the service that I expect from a luxury auto service station

They were able to accommodate all my requests on turning in my leased car, particularly transferring my stored music from my previous 550xi to my new M550i.

always an excellent service experience at Mt Kisco BMW they make it very easy to set a date (quickly), get a loaner and have the repair completed asap

I called multiple times last week to check on the status of a Certified Pre-Owned vehicle. After not getting a call back until 2 days later (although I wasn't available and they left a voicemail), I finally received an e-mail from the General Manager to indicate that it was fully available. He asked me to and I reserved the vehicle, saw it today and after planning my schedule around this and wasting a couple hours there plus giving my credit card for a deposit, I get a call back hours later telling me that the car doesn't qualify to be CPO based on its service history. Thankfully I found out beforehand but I already scheduled the lease-end inspection on my current car, a complete waste of time, spent time on the phone checking into insurance options, etc. Pretty unbelievable that a vehicle listed as Certified Pre-Owned over a month earlier somehow no longer qualifies when someone wants to purchase it...

Great experience thank you!

Always a good experience at bmw

Same day mechanical and body work so I could get back to my life. Everyone I dealt with, especially Cara,was outstanding.

Easy process getting loaner car, then picking up my car. Very pleasant people!

The dealership sold me a lemon vehicle with a clear defect in software/mechanicals for gas gauge. Dealership repeatedly does not pick up phone requiring upwards of 4-5 calls to get to a human being. Service manager Greg Werner promised to call back and address issues but did not. Once I left message not to call for 1 hour as I was in a meeting with phone off and he called then to 20 minutes into my meeting when I was not available and on the message said he would call me back again but never did. I have waited weeks for proper communication. At some point it is clear that they do not care. Also I purchased a BMW 750 but they have no loaner BMW 750s so the gave me a tiny x3 that I could not even fit in! Deceptive sales practices, poor service and complete failure to live up to expectations of a luxury car dealer. If you want to spend $75-100,000 go somewhere else where the dealership cares and will make things right.

I found a car that I liked online and called the dealership, the process of making an appointment, looking at the car and making the purchase was very easy, Bill K. handled everything very smoothly and it was a great buying experience with no pain!

Great service/friendly/loaners and car returned in pristine condition Can't ask for more

I’ve used this facility to have some service and an inspection for my 5 series and they were very professional and accommodating. Overall great experience. I would recommend them.

Horrible customer service. They told me to call the manager. I did. And left several messages along with FB messages and they never returned my call or got back to me. They just give you the run around. I have a letter signed by the manager saying they will reimburse us for the money they owe. Over $3,000 and they won’t even return a call. It’s been 4 months. They try to make it look good by responding ,”please call us to make it right” on social media but then ignore you after. Despicable.

Early lease termination and new vehicle lease process was great!

we were stuck going to mt kisco BMW when my car broke down and the tow company brought us here as it was the closest dealer. I will go out of my way and pay out of pocket to ensure I never go here again. Our many many calls weren’t returned, the service rep was aggressively pushing unnecessary services and belligerent when we indicated it wasn’t needed (which we confirmed through a different garage after we got our car back). what should have been a one to two day fix turned into a 7 day event (without a loaner) and we were overcharged. If I could have gotten the car out of there to a different location I would have. A painful experience all around.

I generally avoid dealerships but had to have Takata airbag in my 2002 330 replaced. They did it as scheduled in 90 minutes. Then they told me the other airbag needs to be replaced but wasn't in stock, so it's on order.

I found the sales person condescending and flat out wrong on various issues. Also, in the Northeast in January they sent me home with summer tires, never mentioned winter tires, then when I called told me it was my fault and how shonuld they know. Their so,union was I should buy 4 winter tires on my own and it wasn’t their problem. Unbelievably unhelpful and disappointing sales process. If i didn’t love the car I would have walked away. Unlikely to be a repeat customer unless significant changes are made.

I leased a car from BMW of Mount Kisco. Everyone that I met was friendly, courteous and helped me from the time I leased it to the time I picked it up. Chris the smart tech showed me how to use all the buttons and Mike in finance was excellent in explaining every piece of paper I had to sign. My sales person,Mike Galluzzo, was very professional and helped me get the best deal.

I leased a car from BMW of Mount Kisco. Everyone that I met was friendly, courteous and helped me from the time I leased it to the time I picked it up. Chris the smart tech showed me how to use all the buttons and Mike in finance was excellent in explaining every piece of paper I had to sign. My sales person,Mike Galluzzo, was very professional and helped me get the best deal.

recall work completed on time

Three negatives stand out: 1) When I asked if BMW leases still included scheduled maintenance I was told “yes”. Problem is, apparently this only includes up to 30K miles, so the response I got was FALSE; I am responsible for the 40K and 50K service. I found that out upon signing my lease; a point at which I had no power to negotiate. 2) The dealership tried to give me a car with gas level at empty. I had to point out that it had an empty tank, and then waited as they went to fill it up. Had I not noticed, it would have been my problem. 3) They force you to take it with PINK license plate frames, ignoring my complaints about it, and offering no options.

Provided good service. Friendly staff. Had a good buying experience

Awesome service and great cars ..

To start off Devante Genious was great to deal with until the point where coming out to drive 2 hrs to purchase the vehicle. So the vehicle has been on their lot for over two months and I was told it had a previous hold. Fast Forward everything was great until time came to sign the paperwork, just to be told 1. The title wasn't signed by the previous owner so they cannot proceed with the purchase and 2. Someone wrote in the wrong mileage on the title so therefore they have to have it corrected. That just seems weird than when the vehicle was traded in nobody paid attention to make sure all paperwork is done properly.Usually when a purchaser comes over all issues should be checked prior so everything can go smoothly. SMH

BMW of Mt Kisco has been one of THE WORST dealerships I have ever dealt with!!!! I went in to buy a used car and they not only screwed up on the first contract, but they did with the second one as well and now they are asking me to pay the full price instead of making the 24 monthly payments just because they made mistakes!!!! NEVER AGAIN!!!! Use BMW of Hudson Valley instead!!!!

Have had my X5 in here for service twice, always a professional and courteous group of people in their service department. Diana Dimartino was great, very helpful, much appreciated as was the ride to and from the train station.

Live up to the promises made.

pleasant,thorough,nice sales people

Service was very good.

Excellent service at a very nice facility. They make the car buying experience very easy and enjoyable.

Wonderful experience and would recommend.They are very nice.

I received an email from Mt. Kisco BMW for a free summer checkup. I made an appointment, brought my car in at 11:30 AM. By 3 PM, I did not hear anything about my car, so I called them. They told me they had not even looked at my car yet. An hour later, they called me and said I needed and oil/filter change (I had my oil changed just several months ago) new spark plugs (4 cylinder engine) and an air filter. They charged me $700 for this. To make matters worse, when I went to pick up my car the next day, it was not running right and had to stay another day to replace a bad spark plug (0ne of the ones they had just replaced).

All my experiences with this dealership have been excellent.

Overall not bad, however it took 4 1/2 hours to complete the purchase of a certified 2015 5 series. It seems that there was a lack of communication between sales, and service. I was becoming very agitated after 2 hours of waiting then more aggravated after 3 hours finally nearly fed up after 4 hours. The sales people were apologetic but this was no way to treat a customer. I don't believe I would do business with Mt Kisco BMW again.

The people at the dealership are very nice. I found that they do not follow through well with customers. When I originally called, I made an appointment to test drive a car. When I arrived the salesman was off and they had no idea I was coming. The new salesman was great in explaining things about the car and made the sale but then did not follow through. The Finance person told me they would call the next day by 12 noon and they didn't call till after I had called twice around 4 pm. They could call and tell me they don't have an answer yet. The salesman also told me they would call in the morning to set up an appointment to fix something on the car I purchased and I have not heard back from them since. Maybe I am being picky but this is a BMW dealership and I expect nothing but excellent service.

The young man who picked up my car was very polite and professional. The car was returned clean and the young man provided my bill and explained the service provided

Shout out to Diana DiMartino in the Service Dept! I had to have my engine replaced on a 2013 328i, I have a service contract but there was a lot of issues with them and Diana DID NOT STOP at the word NO! She went to bat for me and I can't say enough about her and the entire staff there. Thank you again, for such a pleasurable experience, because it was almost a nightmare from hell. I drive 40 miles to do business here, as opposed to going to the BMW of Wappingers right down the street, because they don't know how to treat their customers. They could learn something from BMW of Mt. Kisco. Keep up the good work Diana!

Horrible experience with the customer service department! I have to wonder if they are under new ownership as this was one of the worst experiences I have had since I bought my car 3 years ago. I brought my car in because it was leaking oil. It was in the shop for 6 days. Over the 6 days, it was shop I was never called and given updates. OK, I will assume there was nothing to update me on. When I picked up the car on Wednesday, I was told it was good to go. Day and half later the same problem persisted. I called the service dept on Friday, no call back. I called again on Monday, no call back. I call again on Tuesday and BMW service dept says they are sorry but they never got my messages. Really, you missed 3 voice mails. To their credit, they met me in Brewster NY with a loaner because I was so upset that no ever called me back. I was concerned because my car continued to leak oil. I was assigned Sean as my service adviser, who called me to say 'Why do I have your car? What are we supposed to be doing?" Do they not have a computer system to log information? Sean called me a day later to tell me my car was ready. I called Sean twice to find out why it wasn't fixed the 1st time and what was done to fix it this time. Sean never called me back. I called to say I was coming to pick up my car and the front desk say she would call me back to let me know it was out front. Guess what, they didn't call. When I complained about the lack of communication, a young mechanic said "yeah, service dept never calls back customers" to which I replied "that has to change." The front desk couldn't find my paperwork or the key. When a someone one finally came with my key he said, "you moved to fast, service department couldn't keep up" I said "I called over an hour ago" BMW Mt. Kisco you have got to get your act together. BMW service departments are a dime a dozen if you don't work on your customer service you are going to loose a lot of business, starting with me.

Great sales force. Buying a new car there was the easiest thing I have ever done!

Never buy BMW certified car at BMW Mt Kisco dealership !!!C Today I had very bad experience trying to buy a car which I was told was reserved for me by sales representative Michael Tierney .He sent me 5 emails assuring that car was off advertising and I can come and make a deal.After driving almost 2hrs ,filling all papers,taking driving test suddenly they found out that that car was sold-someone left deposit and there nothing they can do and started offering me other car that was not even near the car that planned to buy.Never expected such a cheap trick from BMW dealership. They put such a bad show .That show was put on by financial manager .It was first day of myself and my wife vacation. We went there with a very solid intention to buy that car and good mood. I will definitely contact BMW USA .I owned few BMW cars and never had such a poor experience .

I hadn't ever considered what the "perfect" car buying experience would be --but now I know. I walked into the dealership as simply a shopper with an interest and was assigned to a man named Frank C. In short, he was patient with my dumb questions (was new to BMWs), was never pushy and always personable and professional. Very quickly, he matched me with the right vehicle and everything was a breeze after that. The manager asked if I could take delivery that day (which I didn't think was possible) but it was and, by the end of the day, was driving my new car home. Having had purchased many cars before, this was a truly unique experience and now know what the perfect car buying experience really is. Thanks so much for that, Frank and the Mt Kisco BMW team!

Jason got me a good deal. The car is fully loaded. Calls made in to Jason were returned promptly.

The whole process was very professional. They under promised and over performed. Can't ask for more than that. Diana DiMartino ordered a new seat belt and said it will probably take several days. It arrived the next day. She was very professional, kept me updated on the service of my vechicle and under promised and over performed getting my vechicle back to me in time. You don't see that today in the service business, industry.

I was a walk on without an appointment on a Monday with Mike Tierney and he was awesome. I had a good idea what i was looking for as i did research on line and Mike listened to what I was looking for, offered options that fit that request and brought me out to the parking agarage and showed me the options. Once I selected the vehicle I wanted he ran with it. I wanted to get in the new car by Friday and he made it happen. Through the insurance, financing and what it took to get the paperwork done he was accommodating. I brought my wife and son with me to pick up the vehicle and again Mike was great. He sat down with us, talked to my family and made us feel very welcome. He brought a technician in (forgot his name) who went over the features of the car (specifically about the electronic features) which was very helpful Finally we went to finance and he was great. Very detailed and very friendly. he let us know our options and we were in and out in 30 minutes. Again he gave us the options, spoke from his experience on what options are a must and helped us through the process. he was very personable to myself, my wife and my son. Great experience all the way through. A very professional and friendly group of people

Our purchase experience was the best largely because of Ruben Remigio salesman. Following his sales effort Ched Gelb led us through the purchase compliance and warranty support in excellent manner supported by product genius Chris who made sure we understood the features of our delivered vehicle

Impeccable facilities - the customer lounge area coffee and treats were great Friendly front desk, professional service advisers - Kevin knows his stuff.

Brought my car for a NYS inspection check. Service advisor suggested to have fuel cleaner service. I agreed. Almost 3 hours later car was ready. 39.99 for "Fuel cleaner", 149.00 for "labor" - which, technically, is pouring the cleaner in the gas tank and 39.99 for NYS inspection. I think to myself, price for such service is ridiculous but look at the silver lining which is I only have to bring the car here for NYS inspections. Drive away from dealer 15 minutes on to my trip back home engine light comes on. Now I have to take my car to the BMW dealer in NJ where I bought it and has always been serviced to correct whatever is it that Mt.Kisco did wrong. Thank you for a hands down awful experience BMW Mt.Kisco.

It’s always a pleasure bring my car for service. Everyone is nice and polite. They are efficient and always willing to accommodate as best they can.

Soooo sadly, it is still a "man's world" at BMW of Mt. Kisco! After tirelessly fighting for our rights and voices, the GM here thinks it is ok to disrespect women and belittle their knowledge to the extent of laughter. It is NOT funny and I am still SHAKING a week later!! If we don't say anything, this despicable behavior continues and we allow ourselves to fall victim. I am so hurt by this treatment that deciding not to purchase from this dealership isn't nearly enough!!

Dropped off my car and my loaner was ready and waiting. Service was done promptly and when I returned to pick up my car it was freshly washed and waiting for me! Great Service!!

The service department is great. However, my salesman and manager were extremely unprofessional. Will return to Greenwich for our next lease if we choose to remain with BMW.

All services were required . I prefer to have them dealer-performed . This dealership is continually adding improvements to their waiting area . Great job.

I just picked up my newest lease from BMW Mt. Kisco. My salesperson, Jay Cirocco has been working with us for years, and there is no one better. The best service, attention to detail, personal consideration. My car is amazing. It came in on time with all the features we discussed. I will never go anywhere else as long as Jay is there!

clean offering of coffee and beverages in the morning; nice gesture for customers; tv/ entertainment was ok too with news channel for local news no complaints

Good service department. Took me in even though I did not have a appointment

Aside form the fact that this is hands-down the most beautiful car dealership I've ever set foot in, Sean Burton was extremely helpful dealing with some recent performance issues with my M6. Highly recommended.

The sales to ownership process was seamless with great customer centric focus. The process started with a knowledgeable responsive salesman, Ross Lubell followed by an excellent business manager Chad Gelb who handled the warranty and ownership side to my complete satisfaction followed by the local technology genius, Adrien who made sure my questions were answered and demonstrated. An outstanding first class experience which addressed all my needs.

Absolute worst customer treatment and contract follow through. This is my 5th BMW and I've never had such a horrible experience and wasted more time trying to get them to respond and follow through on their contractual responsibilities. It's been 6 weeks since I turned in my old leased BMW and BMWFS still has not received the check from this dealership for remaining payments and wear. This is going against my credit as I cannot pay my portion (over mileage) until they receive this. I have left numerous messages for the sales manager, general manager, as well as emails, all to no avail. BMWFS cannot help me other than to call numerous times as well. I've never heard of nor endured such bad treatment especially with a brand of this stature. ALSO, I signed a lease for my new car on a Saturday and when I picked it up on Monday there were over 100 miles more on the car! They are not compensating for in any way and claim they "will" get an addendum to BMWFS, however have failed to do so. ABSOLUTELY the worst service and unprofessionally run business. Shame on you BMW Mount Kisco!

I was helping my parents find a replacement for their leased car and BMW of Mt. Kisco had a few options that worked for their needs. I contacted John O’Keefe and was given a very fair price from the start. We scheduled a visit and they ended up getting a nicer car than anticipated. I highly recommend BMW of Mt. Kisco and John O’Keefe. On an aside it is a beautiful area to test drive a BMW.

Leased our third BMW X3 from this dealership. There were initially some mistakes made but they worked hard to make things right.

I knew what I wanted because I saw the ad online. The sales rep was satisfactory as was the financial representative. The Sales Manager, Mr. Vitro, was outstanding from forwarding a welcome e-mail after my initial visit, to following up on my post purchase concerns promptly when the sales rep and financial rep did not.

Car was booked for service a week in advance, was told would be ready same day. Then in the afternoon of pickup they realized there was recall work needed so took 2 more work days. When i finally did pick up it took 25 mins to bring the car around even though noone else was waiting.

Even though my car is 10 years old, and I now live about 20 miles away, they picked it up and dropped it back.

Mt. Kisco BMW is probably the nicest BMW dealership I've ever been in. My salesman was Ruben, and I had the best afternoon getting into my new 430xi. The GM John Vitro and Tom kept checking in with me while I was on site. This dealership is very hands-on. Everyone walking by would introduce themselves with a smile on their faces. While working with Keith signing my paperwork, it turned out we both knew the same people! We laughed and chatted the whole time. Then Sam, the Sales Manager, popped his head in and joined us for a few laughs. Then the car was brought out to me with a huge red bow on it!!! Ruben and Thom the BMW Genius got me into the car and Thom easily explained all the options in the car. They all made me feel like part of their family. I can't wait for the next adventure with BMW of Mt. Kisco

from drop off to pick up - the process is run efficiently with the utmost concern for efficiency and ease

The service rep was not very courteous or responsive to all my questions, vague as to the damage and cost to repair my car, went from $299 to over $1000 and then over $5000 and the manager almost walked me out of the dealership when I let him know that I was trasferring my car to another dealer because I didn't feel comfortable dealing with this rep.

We leased our first BMW from Mt. Kisco BMW and could not be happier. Sales person was very helpful knowledge and great personality. I would recommend this dealership.

Beautiful facility and friendly employees. Check it out.

EVERYONE at Mount Kisco BMW are more than attentive, cordial and helpful. The very best of service, being treated as more than just a "number.

Shopping at BMW Mt. Kisco was a smooth and easy process. Jason was exceptionally helpful and friendly throughout the process. The whole dealership was pretty transparent and did NOT hit us with ridiculous fees, which was a welcome surprise. The dealership is not in my area, but I would definitely make the trek up to have such fine service again.

The atmosphere was excellent. The staffs were knowledgeable and very helpful

BMW of Mt Kisco has a great operation. The staff is friendly and knowledgeable. All of my questions were answered.

I like my BMW car and wanted to buy new one but servicing the car in Mt.Kisco is very bad experience.

Everyone was great! Kevin lessened to my concerns and addressed all with solutions and suggestions. Alexis was friendly when scheduling my initial appointment then very accommodating when I needed to re-schedule at the last minute.

Excellent service experience. Kevin K. was professional and thorough and the work was completed on time.

Excellent experience purchasing from Eduardo Iannici and learning from GENIUS Tommy. Came from Long Island, and it was well worth the trip. Highly recommend!!

I was very impressed with the level of service and attention to detail the I received at BMW of Mt. Kisco. My sale advisor Frank Caolo was very professional and keep me posted with any updates. After visiting many other BMW dealership and looking a abundance of BMW 328i I started to loose my hope of finding the right pre-own BMW. Frank took the time to listen to the things that were important to me. Finding a car that I was going love was a challenge because of the options packages that I wanted! I highly recommend this dealership for all your BMW needs they are very professional and have great customer services. Thank You Frank Caolo for finding me a car the I love. Enrique

Great service great people never disappointed with my service adviser always does the right thing this place goes above beyond to help you out I full recommend BMW MT Kisco go see MIKE in service you won't be disappointed

Brought the car in for a routine service............................ reception girls were very polite and helpful......................... was put into my loaner in 10 minutes............. service advisor kevin was very helpful and thorough.......... car was ready 4 hours later........... pick up was fast and easy.... thank you bmw mt kisco

quick and receptive to my concerns about what had to be done and what I could wait on. Overall a great experience.

Eduardo responded promptly to our online query with additional details about the care and set up an appointment as soon as we were available. The car was accurately represented and nicely detailed. The purchase was easy, with no pressure to buy add-ons, although a full range of add-ons was offered. Eduardo then brought in a very informative "genius" to go over the car's features. We highly recommend this dealer.

After a somewhat bad service experience having my car serviced I brought it back yesterday to have some minor open items addressed. This time I was assigned to service advisor Amanda and the experience was night and day. Amanda was very pleasant and professional. She got my issues addressed as quickly as possible while I waited. This dealership recently changed hands and the service department really got off to a rocky start. Hopefully things will get better. I will give them one more chance next year.

What a great experience. Service department was professional, attentive and very accommodating. Mt advisor, Amanda Surace was extremely knowledgable and assisted me through the entire process. They gave me a ride back to my work place and even dropped off my car when the service was completed. I always love complimentary wash and vacuum of my car making it look like the day I first picked it up. I would highly recommend BMW of Mt. Kisco to anyone looking to purchase or service their vehicle.

We had a wonderful experience at BMW of Mt. Kisco. We had an issue with our newly purchased vehicle and they went out of their way to make it right. This car was for my wife, but come the spring I will be getting my car from them and I recommend this dealership to anyone looking for a new car. Thanks Meghan!!!

Mt. Kisco BMW provides excellent service rendered by very friendly representatives.

Great service. Always friendly and helpful. Makes for such an easy process. Great people and very professional

Amanda Suraci, was my service advisor. She explained the repairs that I need done and kept me informed along the way. I will defiantly will use her again for my future service needs

Vincent and the entire service department are always a pleasure. My car has almost 100,000 miles and it runs beautifully due to their attention to detail and responsiveness to customer needs!

Mt Kisco BMW is really fantastic - they call right away to discuss what is needed to be done and they have the car ready right on time Thank you so much for always making my experience a pleasure !!

As always, Mr. Giordano was the consummate professional. Very helpful.

Since 2013 I have been a customer at the Mount Kisco BMW and they have never disappointed my expectations. Their quality has never wavered in any respect. From the time I enter the dealership and all through the process the experience is 100% professional. The valet meet you and take the car to the service area for you and the personal at Service are always professional and courteous. Although the personnel has changed a little the over-all theme is the same "quality treatment". I had the opportunity and pleasure of meeting a new Service Advisor named Gregory Duds who was very instrumental in guiding me though the whole process. As always the staff at Mount Kisco BMW has shown what quality and professionalism is all about and I will continue to rely on their services.

So this doesn't happen every day. My wife was in her car waving frantically at my son who was pulling onto our driveway while she was driving out. Her gold wedding band, which clearly needs to be sized, flew off her finger and into the back seat. No big deal, right? She just had to go into the back seat and find it lying there or on the floor. Nope. She scoured the entire car, front and back, and the ring had apparently disappeared. But the windows were all closed, so it had to be in the car somewhere. To say she was upset would be quite an understatement. When I got home that night, she and I together went into that car to find the ring. We spent at least 30 minutes going into every nook and cranny of that car, to no avail. That ring had literally disappeared. Now, she was panicked. I told her not to worry--we'd make an appointment for the next day with BMW of Mt. Kisco's service department (we purchased the car there), and we'd ask them to find it, even if they had to dismantle part of the car to do it. That's exactly what they did. They actually removed the seats! It took more than half a day, but those guys clearly felt her pain and weren't going to stop until they found that ring. And they did. Not only was that the result that we were obviously looking for, but the thing that struck us the most was the empathy they clearly felt and the determination to find it, no matter how long it took. And I felt the price was very reasonable considering all the work they did. Needless to say, we are extremely grateful to Mt. Kisco BMW and will remain loyal to them as a result. And my wife will NOT wear that ring again until she gets it sized!

BMW Mount Kisco is as good as it gets. I did buy my car through them and return to their facilities for service. Very professional and thorough.

As always, bringing vehicles in to BMW Mt Kisco is smooth and efficient. Greeted upon arrival; service record ready; loaned vehicle available; work done on time, as promised. Bravo!

The staff and services are just out of this world. Keep it up BMW of Mount Kisco. You will always have my business and recommendation to family and friends.

The service at Mt. Kisco BMW is second to none. The entire staff is friendly, professional and truly care about your needs and concerns with your car. My service advisor, Greg, was awesome. He spent plenty of time with me to make sure that he knew exactly what I wanted done to my car. When I picked it up, he went over everything with me thoroughly. He had a great sense of humor but was also very professional. In addition, they had my loaner car all ready when I arrived so I didn't have to wait around at all. I highly recommend their service department and Greg in particular!

The service department has consistently provided me with 5-Star service. Staff is courteous and eager to assist. Vincent Robustello (Service Manager) goes the extra mile every time. Very happy customer!!

Very pleased with BMW of Mt kisco. They have excellent service and a very polite staff. Would definitely recommend them.

I travel from Pelham to Mt Kisco because of superb service. Always on time and never need to return

Great service. No hassles! Kevin from service followed up to see if I was happy with the service. I was very happy. Thank you

Everything was done as requested including a free car wash. I couldn't be more satisfied.

I had my car serviced for the first time at BMW Mt Kisco. Everything couldn't have went smoother. Everyone was very attentive and making sure my husband and I were taken care of either as I dropped the car off or picked it up later that day. The loaner program also went very well. Thank you

Mike Conigliaro was A pleasure to work with. He was extremely knowledgable about the car, very proffessional and he expedited the deal quickly. I highly recommend this dealer.

Excellent fast first rate service. The seating area was clean, comfortable and well stocked. Service people were speedy and efficient.

Front and rear brake pads were replaced with premium service, now 51,000 miles to go on the Front and 36,000 miles to go on the rear. Amanda, Vincent, and D. Segal took excellent care of my car. The loaner car was perfect! They also washed my car after the service was done. I couldn't be more happier!

I made my 1st 8000 mile check up appt and it was so perfect. From the minute I pulled up to the minute we picked up the car. flawless. The customer service rep, Amanda was great! The gentleman that greeted us was professional and kind! We even received mints as a little gift when we picked up the car. They cleaned and washed the car as well. Great Service..that is why we bought from Mt. Kisco BMW!

Oil change, and headlight adjustment professionally done. Asked to have rear break job done according to on board data showing 3,000 mile until needed. Instead they did a brake inspection, told me in writing the condition of my rotors and brake pads. Braking system was in good order and the brake job was not needed at this time. That is integrity. Kudos to Mike Giordiano the service advisor.

I just leased my third BMW from Mt Kisco. It is the best overall car buying experience I've ever had. Their service department is friendly, knowledgeable and understanding.

the problem was recorded the work was done with attention to the details the issue was resolved

Mike made the process of leasing my new 235i easy. He was professional and responsive to all of my communications.

What great service. Pick up and delivery are just a few of the bonuses I enjoyed when I needed my car serviced. Amanda the service manager went above and beyond my expectations. The car came back to me as good as new with repairs complete and a nice cleaning. I always look forward to dealing with BMW of mt. Kisco.

Having purchased and leased cars for over 30 years I can honestly say I've never had a more favorable, respectful, and honest experience like I did with Rich McCarthy at BMW Mt. Kisco. I gave him my monthly budget and he crunched the numbers and was able to produce my dream car, a 2016 BMWx3 with all the bells and whistles that I would not have ordinarily included. His patience, attention to detail and overall professionalism was one that I will remember for quite some time. Especially when my lease is up and it's time for another new car.

Very understandable, not stressful , professional atmosphere. Real good experience . Suggest to check up this business even you are looking for other the BMW car Hanna,Yonkers

Excellent response to our questions. Loaner car was perfect

Great dealership for fast and professional service.

The service dept is amazing. The desk star are so friendly and accommodating. The service manager is trust worthy and treats me like I am their most valuable client.

Whenever I have a problem or issue with my vehicles I never worry because I know that Vincent and his staff will see to it that I receive excellent, personalized and professional care!

Excellent service and consultation. Jim Salkin client advisor was very courteous and attentive. I have been leasing from this dealer for quite a few years. As always they are highly recommended. You can get as good a deal as you can. This is my 6th BMW lease with them.

I am so happy with the purchase of our new BMW X5. Great sales people and customer service. This is our second purchase at this dealership and I would't go anywhere else!

Matt was simply a pleasure to work with!! Delivered on everything he said, and was extremely hands on

Had a great experience. Jack was very attentive, provided some great advice and customer service and even followed up to see how I was enjoying the new car. I would highly recommend this dealership.

bought a new 2016 x5 from bmw mt kisco. i dealt with mike conigilaro and he was attentive and prompt. i was looking for a rare combination of colors and when he determined that it was a car he could not locate, he suggested a custom build. the incentives available were expriring on jan 4 so i never thought of ordering my car but mike said that he can turn it around in 2-3wks. long story short i ordered the car on dec 8 at 7pm and i had my car home on dec 23. i saved more than 2k just by ordering the car to my specs without any extra options i did not want or need. i think the stars lined up perfectly as this dealer had a production slot that was available for dec 9. from the moment i talked to mike for the first time on dec 8, it took about 30mins for us to come to terms on a deal. i knew what i wanted and what price to pay. mike's communication was very very prompt. had some of the other dealers i was dealing with was more prompt, i probably would have ended up buying from them. all in all, a very pleasant experience.

I just purchased my 6th vehicle from BMW Mt. Kisco. My new sales rep, Jay did a great job of getting me what I wanted at a fair price. He was not only professional but is a really nice person. The process was flawless. I have never been dissatisfied at this dealership. My experience with the service there has also been very good. Thank you Jay!

This was a great experience from start to finish! Great price! Great Car.

Always great and makes you feel good and satisfied about my service experience

There is only one word to describe the experience in the purchasse of my new vehicle EXCELLENT

I took my 528 i BMW to Mount Kisco for the complimentary winter inspection event and was totally satisfied to the quality of work I received. Not only did they check the fluids but they also did a complete check on the entire car. Any and all errors were corrected and worn parts were changed. Because certain parts needed to be ordered I was given a loner so that I could continue taking care of my personal business without delay. I must say that the Mount Kisco BMW has been the only dealership I take my car to since purchasing it in 2013. Simply because of the grade A quality and care they provide.

Thank you Dave, Parts Manager and terrific person to know. Dave introduced me to Richard McCarthy, a seasoned polite salesperson who made the experience a pleasant one.

We got a rare car, the M3, at an excellent price. Love the sales and support staff. Bottom line: Great price and staff

I am so happy with my purchase of a new 2015 BMW. I love this car as well as the sales and service at BMW Mt. Kisco. My client advisor was very knowledgeable which made my decision the perfect choice for me! Thank you Bryan LeBlanc!

Good car, good service, happy customer. Thank you meet BMW Mount Kisco.

We were in the market for a sporty car (not SUV) that had room for people over 6 feet tall and walked into the Mt. Kisco dealership on a rainy day to 'look around'. The salesman, Damian Lisotta, was extremely attentive and helpful in discussing the available choices and suggested that the 3 Series GT would provide sufficient headroom as well as easy entry/exit. We visited other BMW dealerships in our area and found that Mt. Kisco offered us the best deal. Starting from our initial meeting thru the purchase process and final delivery we found Damian to be courteous, professional and ready to answer any question or concern we had. We also found the business manager, Mike Steinberg, to be very friendly as well as informative. Lastly, when we picked up the car Tom Raio was assigned to walk us through the features as well as answer any questions we had (e.g., setting up Bluetooth connectivity or universal garage door controls). Tom's shirt said he was a 'BMW Genius' and it certainly showed! Given our experience with Damian, Mike and Tom we definitely recommend BMW Mt. Kisco if you're looking for the ultimate buying experience.

All work was completed on-time. The service representative listened to me about issues with the car and took care of it. The dealership provided me with a loaner car as I've requested. Overall a food experience.

With the exception of the typical extended coverage up sell in the buying process, this dealership is fantastic. Service is outstanding. ..accommodating, responsive and really pleasant to deal with. I would absolutely recommend them.

Great experience all around. The staff is very knowledgeable and friendly. Probably the best looking dealership around, it looks like a castle on a hill top and the showroom is beautiful. I love my new BMW!

I purchased a certified preowned 528i with x drive from BMW Mt Kisco. I loved this car the minute I layed eyes on it. I test drove it and fell in love all over again. Joe helped me figure out exactly how i could get into it and I've since bought it and been driving it for a week. Best decision ever! Best dealership ever!

Our sales representative, Jack Salch, was affable, informative and exceptionally helpful in the process of selecting a certified pre-owned BMW. While the three of us shared personal anecdotes, laughter and a mutual love of music, Dianne and I were put at ease and very impressed by Jack’s obvious integrity and candor. Without pressuring us, he worked to procure all the features we wanted at an acceptable price. When we came to pick up our car he patiently and thoroughly explained how to use the numerous systems that operate the vehicle. He took the time to answer all our questions and to make our experience one of the most enjoyable we have had in purchasing an automobile. We feel confident that Jack will immediately address any problems that may arise in the times ahead and we look forward to having the Mt. Kisco dealership attend all our future automobile needs.

Just leased a 2016 X3 and had a great experience at Mount Kisco BMW. This is my 7th BMW and in the first time I used them. The process was painless and Mike Conigliaro the sales rep was great ... knew his stuff and no pressure.

I dropped off my car early in the morning. Even at that time, the employees who were there before they were supposed to be were happy and helpful. On my way walking down the driveway to meet my friend who was going to pick me up, at least 3 employees on their way to work, stopped and asked if I needed a ride. The inspection took about 45 minutes, and then they dropped the car off where I worked. The whole experience couldn't have been better.

A friend recommended Jay Cirocco. I am so appreciative he did. Jay offered me a fair deal from the start. He was responsive, professional, and made the experience pleasant. Honestly, I am not use to the treatment I got and was kind of skeptical. I am now a follower! Also, the business manager Mike Steinberg is a pro. He knows his business and what a nice person! He too made the experience easy. Lastly, when I picked up the car I was taken through all the mechanical and technical features by a young man, Thomas Raio. This guy loves his job and you couldn't help being excited about the product after talking to him. He couldn't do enough to help. I had a few questions after picking it up and he got right back to me! Thanks Thom! In short, if you want a professional team that wants you to be satisfied with a phenomenal product, go to BMW Mount Kisco! By the way, did I say I love my 328xi?!!! This car is awesome!

Highly recommend BMW of Mt. Kisco. Excellent sales and service.

When I ist contacted BMW mt kisco it was via email re a certified pre-owned 328i x drive. I was very quickly contacted by Rich in sales. Rich walked me through the entire process and explained that no car leaves their lot Certified without being showroom ready > As promised rims, fenders glass etc were replaced to fit a standard of excellence. On delivery the car was perfect. Within 2 weeks it was totaled in an accident . Fortunately the reputation of the 328 is accurate My son walked away unhurt and was found to be 0 % at fault in the accident as well The overall concern for his well being was crystal clear from all who I spoke with at BW Mt KIsco , Very happy to say , Rich and then Joe assisted me in getting a second car equally , actually even nicer. I cannot thank them enough.......... CJL

This is the dealership that shows how it should be done. Buying the car is just the beginning, service is what makes it great. Our third car from here, and the service department is still just as good as it ever was.

Service is top notch at Mt Kisco BMW - they are so friendly and communicative. The customer service is consistently excellent, and the quality is always perfect!

Jack in sales were great very helpful good follow up and new the features well. Great experience I would buy there again.

This is my 4Th car from BMW Mt Kisco and not only is the buying experience a pleasure but the service side as well. I highly recommend seeing Jay for your next car.

Great car buying experience with salesman Mike Conigliaro and BMW Mt. Kisco. Mike was very prompt/professional in his response to my inquiry and questions. The entire process (conducted initially over the internet and then in person) was very transparent, efficient and conducted in a pleasant straightforward manner. As a result, I leased a new BMW 320i xdrive. Based on my very positive/professional experience with both Mike and BMW Mt. Kisco, I would definitely recommend both to anyone in the car purchasing/leasing market.

I highly commend Mike Conigliaro for his effort to make the buying experience painless and transparent. I've been buying cars for many years, this is the first time I actually felt good about it. No pressure, presents the facts as they are and he follows through. Thanks Mike

David Voetsch was wonderful and so patient. Best car buying experience I've ever had. David never tried to push me in any one direction. He genuinely tried to find out what I wanted and he tried to get it for me. Thank you!

We were at our summer home a week away from traveling abroad and our leased vehicle was coming up for return. I wanted to purchase a vehicle before we left and not being home in Katonah I had to do everything by phone. I was put in touch with Rich McCarthy of Mt Kisco BMW and within a few days agreed on a 2015 certified pre-owned 328I. A down payment held the car until we returned. When we arrived at the dealership we met Rich for the first time. He had everything ready for us and in no time we were driving our new car. Rich was friendly and professional and I would certainly do business with Rich again.

Good service and customer service. Definitely recommend. Purchased my car there too. Pricing was competitive. Didn't get a lower price elsewhere.

Very professional and detailed salesmen. Would recommend salesmen to others. Theirs care purchased from salesmen and dealership

Just an excellent experience. No haggling, great service and they delivered what they said. The way business should be done.

I recently traded in my 2006 BMW X5 for a 2016 BMW X3 at Mt. Kisco BMW. I could not be happier with my new purchase. The whole process went smoothly for choosing the model and the color to picking up the vehicle. My salesman, Michael Conigliaro, was personable, knowledgeable and a pleasure to deal with throughout the process. He always kept me in the loop regarding my new car and when I could pick it up. Michael explained the features on the car with precision and expertise. It was a pleasure dealing with Mt. Kisco BMW and I plan on being a loyal customer for several years.

I recently serviced my BMW at Mt Kisco BMW after switching from another Westchester BMW dealership. I have serviced my X3 in Mt. Kisco for two years now and Vince, the service manager is simply outstanding. Best, most professional service experience I have ever had.

I searched countless BMW dealer websites for the vehicle that best met my wishes and then compared prices. BMW of Mt Kisco had multiple options to choose from and their prices were the best I could find anywhere. They were clear and upfront about their pricing strategy, which seems to be a "best foot forward" from the beginning. I didn't have to haggle to get a great car at a great price. The bulk of my interaction was via email. The day I went in, I was out the door in less than an hour. All of the paperwork was ready. No hard sales on add on's. They explained the ones that made sense and allowed me to make a decision. They were very aggressive in getting me a spectacular finance rate, which didn't even end up being through BMW Financial.

We were very impressed with the quality of the BMW we purchsed on 09/15 at BMW in Mt.Kisco!We also were impressed with the friendliness;honesty and helpfulness of our salesperson;Matt Hermoza who made our decision to purchase our new car much easier to make!Thank you BMW of Mt.Kisco and Matt too!!

Came in as a walk in for a oil change waited for the job to be complete, enjoyed a cup a hot chocolate and watched the price is right!!! A few times I hot up to go out on the balcony area they have umbrella tabes and chair, really nice The staff are friendly and helpful. The whole place was clean and organized. They took care of the recall parts of my vehicle and once my car was ready it looked brand new thank you so much to whoever washed and vacuumed the car did a excellent job. Thank you BMW MT KISCO smooth visit

Just purchase a car at BMW Mt. Kisco. Prior to coming to the dealer ship, I saw the car on the internet and entered my E-mail requesting more information. To my surprise, Jack Salch, A pre-owned Advisor responded promptly. We were able to set up an appointment and I was not disappointed with the service I received. Jack was very patience and demonstrated excellent knowledge when showing me the important features and options on the car. He was very pleasant and made me feel very comfortable through the whole buying process. It was a very pleasant experience and i am glad I went to BMW of Mt. Kisco. Thanks Jack

Jay is great. I have leased 6 cars from him and he is helpful, concerned and goes out of his way all the time. I will only lease from Jay. Mt. Kisco BMW also has a great service department, headed up by Vincent. I could not be happier!

Over the past couple of years I have had 2 BMWs serviced at this dealership. Service is outstanding - period! I just completed the purchase of a new BMW here and the process was smooth. I got what I wanted, when I wanted it, at a price that I was comfortable with. My only issue is that I buy a car once every 5-6 years and they sell cars every day. A checklist of things to bring (for the trade-in) would have made the process much smoother. At the end of the day everything was resolved and I am a satisfied customer. This dealership is a class act.

Friendly and effecient. Although I did not have an appointment, they performed the required servicing and got my vehicle back to me in three hours.

In and out in an hour Staff very nice and welcoming Great facility

I just tried BMW of Mt Kisco for service and had a wonderful experience. I would recommend them highly!

I was well taken care of from the minute I drove up until I left.

Excellent service. Experience was quite pleasant , professional and timely. Recommended with no hesitation.

Just purchased a new car from BMW of Mt. Kisco. Found them honest, immensely helpful and absolutely no pressure or tactics. Gave a reasonable price and transparent discounts.The salesman, Mike Conigliaro, was throughly knowledgeable of the US and European BMW line and outstanding on all counts. The business manager, Mike Steinberg, was also most helpful.

Just leased a 2015 328 and am so in love with it! Joe Ameen was a great person to work with as he was very understanding, professional and honestly fun to work with. The entire experience from beginning to end was excellent! I will absolutely be a returning customer. In fact my Mom is next in line for a car and I am sending her to BMW of Mt. Kisco!

The title above says it all! Good people, great service wonderful cars!

I went in to have daytime running lights replaced after 5 years and 49000 miles. Made an appointment. Came in at 8:30 and was out by 9:30. Had coffee and read the paper while waiting. Comfortable waiting area. Prompt service.

The staff are professional friendly and expert. My experience with the whole service is excellent

From beginning to end the service was above and beyond excellent! Everyone was friendly, courteous and willing to help! The car was ready as promised and was spotless when I picked it up! Thank you

Once again, BMW of Mt. Kisco has demonstrated its excellence as a friendly , efficient competent dealer ship.

I have been going to this dealership for 6 years for my same BMW X5. Even driving out of my way after moving to Fairfield 3 years ago just to see them! They are always fair about what needs and doesn't need servicing, complete in their explanation of repairs/services to be performed, and more than patient in looking for those odd noises I think I hear. Even when they are extremely busy, they make sure that I know timelines and estimated completion of work and usually exceed those timelines. I would never go to any other dealership!

I've done my research online on BMW CPO cars for a couple of months. Wouldn't have driven five hours from Maryland to BMW Mt. Kisco if I haven't heard good things about them. The prices & features are awesome when it compares with other places. Found the right car and Ralph my salesman were professional, took excellent care of our entire purchase process and were willing to go extra mile for the customer. Highly recommended! Will buy again.

i had a terrific experience at bmw mt kisco in buying a used car from rich mc carthy...........i found them (and him) to be very honest, fair, and greatly concerned with doing the right thing by customers......their prices were very fair and any problems were quickly resolved..........overall i recommend them highly..........(i previously bought 2 new cars from bmw mt kisco and each experience was just as positive) jeff bennett

I was very pleased with the service I received and the loaner of a new 2015 BMW. Thank you.

Dealership has great service - very courteous staff - drives me to the RR station when i drop off my car in the AM - even offers to pick me up at the station when i return in the PM -advises you in advance of service needs - always follows up !!!

True professionals. A level above the rest. Shop locally and save money.

Vince and the team far exceeded all expectations, YET AGAIN!!! I have had many problems with a used 750 LI, which I did not purchase from Mt. Kisco and he has been the consummate professional in dealing with all of her troubles.

After having bought my X5 I moved into the Mt. Kisco area and this is were I service my car. I have observed how pleasantly the salespeople treat their clients so this is definitely where I will get my next car. From the greeting when you first arrive to leaving you feel you and your car are in good hands.