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-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from BMW of Mt. Kisco

Brian Haughton made things happen when all other car dealers told me I could not get what I wanted! Iris Vivaldo took over when Brian was away. Karina Zaleska worked for me to make the financing of the car possible. This team rocked! Their incredibly helpful, human, and non-aggressive approach convinced me to buy my third X3 (and my 1st new BMW) when that was not my initial intention. I had started out the car search process bent on trying a new brand, but the BMW of Mount Kisco team was so supportive and proactive in making my dream car come true that they convinced me to stick with them. To be honest, I was about to give up on BMW. I had been completely disappointed by the service at a different BMW branch that was unaffiliated with this one. I had bought two previous CPO X3s from the other branch that were lemons. The first had a leaking roof. The second had all sorts of quirks that were linked to an accident that didn't show up on the CARFAX report until the car was out-of-warrantee. I was genuinely mad at the company and ready to give up, but as a longtime BMW customer, I decided to go to the Mount Kisco branch just to see what they had to say. Here's how my decision to buy a different brand switched to buying a 3rd BMW... I was told by all other dealerships that my options were limited while BMW told me they'd make my dreams come true. It has been widely reported that COVID-19 messed up the supply of microchips that were necessary to make new cars. I spent a month visiting car dealerships that told me they'd add $5000 COVID-19 convenience fees. They told me that I'd have to accept fully loaded very expensive car packages because the loaded cars were all that were available during the car shortage. I was also told by every other branch that I'd be waiting until the late spring or early summer if I tried to order a new car with personalized specifications. BMW, on the other hand, told me they could have a car built to my specifications (not fully loaded - nay blue - cognac interior) within 6 weeks. In fact, once I placed the order, the car arrived in two weeks. They assured me they were NOT adding on a $5000 COVID-19 fee. They gave me a significant loyalty discount and they didn't play games with the pricing. They built me a car without a sunroof, as per my request, and they switched their standard run flat tires to regular tires, because that's what I wanted. They also allowed me to order my car in their deep beautiful tanzanite blue that's not listed as a possible X3 color. It was an extra charge that I was happy to pay. COVID-19 fees and fully loaded cars raised the prices of NON-luxury cars so high that they hovered near the price of the BMW. The other luxury brands insisted they could only offer fully loaded vehicles that were prohibitively expensive. BMW, on the other hand, didn't play games. My X3 was expensive because it's a BMW but the price did not include crazy COVID-19 fees and I was able to order my car with my specifications. I amIN LOVE with the results! I have the most beautiful car on the road because Brian Haughton patiently worked with me to meet my needs and because Karina and Iris worked with Brian to make it all possible. Thank you, BMW of Mount Kisco!

Kim Tamalonis Nov 16, 2021

I very recently brought my 550 in for an oil change. I arrived around 8:15 on Tuesday, checked in with a service advisor and handed over my keys. I asked that if at all possible I needed to be out no later than 10:00. I was told no problem. 10:25 I was still looking for my advisor. A different employee finally stepped up and said " Oh your car is done let me get it for you." Really!! It was parked in the back of the garage. As I was walking to my car I finally see my advisor and in passing I get from her "Your car is done. Sorry." As I'm driving to work I realize that I never received any paper work of my oil change for my records Later that day I called and spoke to someone in service. They were polite and said they would send it out via email. They confirmed my email address. 2 days later no email. I sent an email directly to my advisor asking for a copy of the service for my records. 2 days later, Friday, I still have not received a response. I really really regret paying in advance for my service. I do not want to use this place for any type of service. My trust has been totally compromised. Leaving the dealership the tire pressure indicator came on while driving back to work. I pull over to check and the pressure for each tire was all over the place. My rear tires had a difference of 2 lbs from each other. The fronts 1.4 lbs different from each other. I had to stop at a station to correct the pressure. When i got home that evening I checked the washer fluid. I had to add a gallon of fluid to it. So much for BMW checking the car out and topping off any fluid after a service. Thats just on paper so it looks good. They don't actually check any thing. Between my recent buying experience and now this service my time with Mt Kisco BMW has been a nightmare. On a scale of 1 to 10 I can only give Mt Kisco a 3.5. Consumer service and customer treatment is not their forte. Today is Saturday the 26th, I have yet to receive an email with my receipt from Mt Kisco BMW.

Mike Farmer Aug 21, 2021

My 2020 X3, stalled several times and the green emissions light on the dash came on, while I was driving in a physicians parking lot. I called BMW roadside assistance and made a decision to have it towed to the Mt Kisco dealership since I was only 4 miles away, instead of White Plains where it was purchased. When I called the dealership from the car, I was informed they did not have a loaner car for me, but that the car would be looked at the following morning - the appointment was for 8:45 am. I waited over 2 hours for the tow truck and spoke with a Mt Kisco service rep named Amanda who told me she would call me to let me know the car arrived safely. I never heard from her that afternoon (my car was towed at 4:30 pm and the dealership closed at 5:30 pm) nor the following morning. I finally called her at 9:30 am the following morning and was informed by her that my car had not yet been examined. I called again at 11:30 am and spoke with a young man named Todd, as Amanda was not at her desk, and was informed by him that the car had still not yet been examined since they were short staffed that day. And they still did not have a loaner car for me. I called again at approximately 1:20 pm and asked to speak with the service manager, Gregory. He never returned my call. Finally at approximately 3:00 pm, Amanda called to say they could not find anything wrong with my car. She stated they took the car for a test drive and could not duplicate the issue. She informed me they would keep the car overnight and do another test drive in the morning. When I called the following morning, I was informed by Amanda that they could not find any issues with the car and it was getting washed now and would be ready to pick up shortly. I was not able to get a ride to the dealership until 3:30 pm in the afternoon. The car was not ready for me and I was told it was getting washed now. So I had to wait in the garage for another 25 minutes to get my car. The whole experience was very disappointing. And I wonder about two things: 1) I never had any issues with the car until it was serviced and inspected at the White Plains dealership on 3/23/21; 2) if they really did 3 test drives on my car, why is the mileage in and the mileage out the same (5564). I only hope this doesn't happen again.

Joyce DeStefano Apr 12, 2021

I recently purchased a CPO X1 from BMW Mt Kisco. As a Manhattan shopper during a pandemic, I cannot say enough good things about David Voetsch, whom I worked closely with, and also the entire experience here at BMW Mt Kisco. After having found the vehicle on Autotrader, I called the dealership, and Dave went to the car and confirmed that the photos online really did reflect the 'mint' condition of the car, as well as personally getting into the car to confirm there was no evidence of smokers or pets, and to check how long the car had to go until its next maintenance interval. He was also able to quickly turn around an 'out-the-door' price, and there were no hidden fees or anything of that sort. What you see in the online price is what you get at BMW Mt Kisco, which is very refreshing. This is clearly a dealership who has caught on to how consumers shop today. Having to coordinate a visit from Manhattan the next day, Dave was able to confirm that the car was still available before I set out, arrange a pickup at the train station in Mt Kisco, and spend as much time as we needed going over the car. As my partner and I discussed the purchase, Dave gave us space to make up our mind in a no-pressure environment, and also made all the records available to us so that we could see what the dealership had reconditioned on the car to meet BMW's CPO standards. We really walked away from the process feeling this was a totally upfront, honest experience - markedly different from my first car purchase back in Boston, and very different from our experiences at other brands' dealerships during this search process. Dave's personal experience with BMW was also very helpful. I do a lot of research on cars before I buy them, and often know the vehicles and option packages better than the salespeople. Not in this case! Dave knew the X1 inside and out, and was also able to demonstrate, for instance, how the automatic parking feature worked (and confirm from personal experience that it could fit a surfboard - a key feature for me!). 10/10 would come back to buy again from Dave and BMW Mt Kisco. We're loving the X1, and thank you again for a great purchase experience. Adding an update: Just got a refund from AutoNation for excess license fees. What an amazing experience - rather than keep any excess, the dealer sent me a check! That's certainly a first and just reaffirms my belief that BMW Mt Kisco is honest and upfront. Still loving the X1!

Daniel Greenberg Apr 12, 2021

I had service to get fluids replenished. I got a loaner car the day before, and I clearly see the dealership isn't taking cleaning seriously- the loaner was filthy inside. Whatever. The next day I got the phone call around 4:30PM from the advisor letting me know everything went fine; I said I can't get to the dealership until after work, and I'm an hour away. He said no problem, and my keys will be left inside my unlocked car in the customer parking spaces alongside the building and I can stop by whenever it's convenient for me. I said ok that's fine. So I get to the dealership at 6:00PM, drop off the loaner car's keys in the drop box, and I go looking for my car. I walk back and forth past the spaces twice and I don't see my car anywhere. I'm already pissed off so I go inside and tell a friendly salesman that I don't see my car outside. He calls service and is put on hold for a few minutes and then hangs up. He tells me it'll be right up. It seems like they were under the impression that I was coming tomorrow morning to get my car, which is not the case. I leave and wait by the door for the service man to meet me as he said he would. This dude speeds tf up the driveway like it's a closed course. The service man acted all surprised that I was there. I told him my car was supposed to be here already since the service department closes at 5:30; if everyone is leaving for the day then why is my car still inside? What if I had come by at 8:30PM and everyone was gone? so I get inside my car and I am shocked. It looks like an ape got loose- both seats are pushed all the way back and the floor mats are filthy. Last time I had service here, I had the paper mats in the car from service. I guess this isn't a thing anymore? My steering wheel is completely covered in some greasy oil, and my iDrive area was completely covered in gritty soot- completely unacceptable. I know nobody cleaned my car, they just dirtied it, so I'm not quite sure why both of my seats would be pushed all the way back if nothing was internally being done with my car. Oh, and there's a huge scratch alongside my passenger side mirror. This is not the first time I have dealt with these conditions from Mt. Kisco BMW, but it will be the last. ALSO: as I was leaving, I was 1 second away from pulling out of my parking space, mind you it's dark out and my lights are on, and here comes a service technician taking an X5 off the tow truck flatbed, and flooring it down the driveway into the service garage in reverse. No regard to his surroundings. This dealership sure has some all-star staff. This experience is something that I would expect from one of the Curry dealerships, or a gas station service center, not a BMW dealership. Except I'm sure the Curry dealerships and a gas station would use the paper mats. I guess that's what happens when you hire anyone with a pulse and no proper training or skills. This dealership used to be good. My family has been coming here since it opened its doors but it's been slowly turning into a nightmare. I'm not going to get into all the additional drama this dealership has caused over the last 6 years, but this service appointment sealed the deal. I already made plans with another BMW dealership with my next lease, so you can stop emailing me. I always heard horror stories from Hudson Valley BMW, but you guys are looking pretty good for 1st place for worst BMW dealership in the tri-state area.

WEBBY75 Mar 4, 2021

What a Huge Disappointment. Worst experience ever had a Luxury Car Dealer. This is not that BMW Experience you expect stay away from this people. See attachments of the series of events. Irresponsible Misleading Fish and hook my lawyer is working on revising the events since Gary the finance officer coerced me into a credit application that wasn't needed for a car they didn't have. I've been a loyal BMW costumer for over a decade with 3 cars purchase including my current vehicle. This dealer promise the best car buying experience as it is expected from a prestigious BMW dealership. Was I wrong to trust Emon Ferdinand as she tells me she is the top sales person in the firm. Gosh what a horrible experience, how disappointing it was to ever come across this person. The experience: After over 3 days of negotiation of going back and forth over the phone, text, calls, and emails we finally agreed to the purchased of a 2017 BMW X5. AS part of the negotiation the dealer would powder code the rims of the car so Mrs. Ferdinand tells me everything is on track and that she had sent the car to get detailed and rim coated.. a pickup date was set, calendar invite put in place and then came the day of the pickup. Well as it happened Mrs. Ferdinand had been negotiating a car they had already sold. Mind you she didn't disclose the fact that the car had been sold till i showed up to pick it up. I brought my own financing with my bank, they ran an unnecessary credit application and hit my credit this was courtesy of Mr. Gary Price their finance specially who only worry about making a buck. Mrs. Ferdinand even called my insurance and added replaced my current vehicle with the car she was supposedly selling me. and worst after i showed up at the dealer to pickup the car they didn't have for me, she ran out the door right pass my face as if she had never spoken to me. I of course couldn't believe these events so i went to speak with the sales manager about the situation, Lizz who couldn't provide a business car or anyway to ID her, told me yes the car was sold and that was that. Gosh this story get much more interesting when as expected the hook was in and now they were trying to sell me a different car,, pick a car we got you the sales manager tells me. But what about the car i was promised, the car I negotiated with Emon for days and was supposed to get that morning at 10am. What happen with the car emon added to my insurance policy as a replacement to my current vehicle, the car that your financial officer decided to run my credit even thou they didn't have a car to sell me.. "There is nothing i can do for your about that Liz told me. And Mrs. Ferdinand well she did everything in her power to even avoid eye contact with me. This and so much more was my horrible experience with BMW of Mt. Kisco.

Kelvin BMW Fan Oct 13, 2020

Our experience with BMW Mt. Kisco as of August 5th has not been a pleasant one. We purchased a used pre-owned 2015 BMW 3 series almost 2 years ago. It was certified and under warranty up until 3 months ago. Unfortunately, the turbo blew. We had to have it towed to Mt. Kisco BMW on August 5, 2020. Service completed a diagnostic and confirmed that we needed to replace the turbo for almost $5000. They were able to adjust the cost to save $750. The gentleman, Kevin, who communicated with us regarding service was informative and as helpful as he could be. However, the cost was way too high with the dealership and we were able to find someone else to complete the work for a much more affordable price. Working with Kevin was pleasant at the start, but once we asked for numbers and we requested diagnostic information. His responses were short and not pleasant in tone. He even hung up on us during one of our phone calls. After discussion, we realized that replacing the turbo and keeping the vehicle did not make sense. Maintaining the BMW was too costly. We then reached out the the sales department at BMW. Over the past 2 weeks, we have spoken to multiple sale reps and even the GM, Ian, with no resolution. The excuses that we received is that they are low staffed during this time and phone calls are definitely NOT a priority. In addition, employees have to adjust schedules due to childcare. I totally understand this because it is the exact REASON why we need another car! This makes our predicament even more complicated as we only have one vehicle at the moment, two young children and two working parents. After 3 weeks of sending emails and leaving multiple voicemails with no response or limited response, we were forced to make an in person appointment. When we went in, they were not even close to busy. There were times where 4 individuals were standing around chatting for 30 minutes with each other. I understand taking a break, but you can't tell me that you don't answer or reply to messages because you are too busy with customers coming in if this is what I am seeing. Emon, our salesperson was very pleasant and remained professional the entire time. Even when we got in to heated discussions with the GM regarding our frustrations with the company she maintained her composure. I respect the fact that Emon was able to do this. Her GM on the other hand did not handle himself as well. We were requesting more money on our trade in. The amount we were quoted was the lowest amount from autonation after putting its current status in the system. The GM was trying to tell us that the amount we were quoted was a favor and it was worth less than that number. Total bologne. He also said he couldn't offer more, but in an email he sent to us a week prior it was clear he could do more. He claimed the email was for another car to CHA, but the numbers would be too much of a coincidence. The GM was egotistical and became very unprofessional quickly. His demeanor was angry and aggressive in response to our month long saga. On a positive, he apologized for the poor communication. Sadly, what we have had to endure is unacceptable on all levels. There is something wrong with this company as a whole. We filed complaints through BMW, autonation and BBB. No progress has been made which only confirms that something is skrewed up and no one cares because BMW is an enterprise. It should not take us a month to either get our vehicle fixed OR to purchase a new vehicle. I recommend that you AVOID the Mt. Kisco BMW and Autonation.

Elizabeth Aug 26, 2020

It does not surprise me that the average star rating for this company in Mt. Kisco location is so low. It does surprise me that it isn't lower. We purchased a used pre-owned 2015 BMW 3 series almost 2 years ago. It was certified and under warranty up until 3 months ago. Unfortunately, the turbo blew. We had to have it towed to Mt. Kisco BMW on August 5, 2020. Service completed a diagnostic and confirmed that we needed to replace the turbo for almost $5000. They were able to adjust the cost to save $750. The gentleman who communicated with us regarding service was informative and as helpful as he could be. However, the cost was way too high with the dealership and we were able to find someone else to complete the work for a much more affordable price. After discussion, we realized that replacing the turbo and keeping the vehicle did not make sense. Maintaining the BMW was too costly. We then reached out the the sales department at BMW. Over the past 2 weeks, we have spoken to multiple sale reps and even the GM with no resolution. After talking to the GM and asking for details on used cars he told us he would get back to us later on that day. No follow up call, no reply to emails seeking help with information, not even from the GM. The lack of professionalism and their level of communication with a customer is disgraceful. The excuses that we received is that they are low staffed during this time and phone calls are definitely NOT a priority. Let me note that when we went in - they were NOT busy and not overflowing with customers. If four employees have time to chair chat for 30 minutes at the front desk, I think that they can sit and respond to phone calls and emails. It's your job! In addition, employees have to adjust schedules due to childcare. I totally understand this because it is the exact REASON why we need another car!!! This makes our predicament even more complicated as we only have one vehicle at the moment, two young children and two working parents. There is something wrong with this company! The GM was not professional and needs to learn how to keep his composure. They clearly do not care about their customers and I am getting the impression that the company doesn't care about their employees either. It should not take us a month to either get our vehicle fixed OR to purchase a new vehicle.

Eli Muar Aug 25, 2020

As a first-time BMW owner, I was very specific on what type of BMW I wanted and after searching for months I found the perfect BMW X3 M40i at the BMW of Mt. Kisco. Even though the dealership is over an hour away from I live, I decided to purchase the new vehicle with hopes that the dealership would be up to par with BMW’s outstanding reputation. I purchased a new BMW X3 M40i from BMW Mt. Kisco in October 2019. The vehicle was always kept in the garage and was barely used. In the time I owned the vehicle, it’s been washed (at a professional car wash) twice and has less than 2200 miles on it. I recently noticed that these random spots started appearing on the hood of the vehicle and I couldn’t figure what’s causing them. I emailed my contact (Tim J.) at the dealership detailing the concern and also included images. I instantly received a bounce-back implying he no longer works there. I then went to the website to try to find a general email address to forward the email with images. Nothing was on their website so I utilized their “chat” option and Trevor F. informed me that my contact is no longer there and that someone will reach out to assist ASAP. I waited for 2 days and no one contacted me. I finally called the dealership and explained my situation to a customer service representative and she scheduled an appointment for me to come in. The customer service representative (Cara D.) that initially helped me inspected the vehicle and suggested that the vehicle may have been stored outside before I purchased it and it probably just needed to be buffed out and waxed. It still didn’t explain why the stains resurfaced but at least she was offering some sort of solution. She went to her supervisor to get the authority to get the work done and returned saying that he did not approve it. She explained to me that I would have to pay for it and that it was not included in my warranty. I asked her much it would cost and she said that a whole car detailing is about $250 but since this is just the hood it should be much less. Again, my intent was to try to figure what’s causing the marks on the vehicle so asked to speak to her supervisor. I explained the situation to the Service Director (Greg W.) and he told me that this was not covered in the warranty. He also agreed that the stains could probably be removed by buffing it out and repeated to me that this was not covered in the warranty. In a very intimidating tone, he continued to explain how the natural environment can affect the exterior of a car and that cars require to be maintained on a regular basis. His attitude was degrading and implied that this is the first time I’ve owned a vehicle. He then insisted that I take the vehicle somewhere else to have them look at the issue. I explained to him that I purchased the vehicle from BMW of Mt. Kisco and that I was hoping they would be able to help me. I asked him if I can speak to the person who would be my new contact since the original salesperson that sold me the vehicle left the dealership and said no one in sales can help you. He continued by saying that even if they wanted to buff and wax the vehicle that they don’t have the services to do it. This totally goes against what the initial customer service representative told me and is hard for me to believe that a full-service car dealership doesn’t have these types of capabilities. Needless to say, I left BMW of Mt. Kisco feeling insulted and belittled. The next morning, I took my vehicle to BMW of Morristown. I immediately noticed the difference as soon as I entered their customer service center. I explained my situation with the Service Advisor (Vincent N.) and brought along my paperwork for the vehicle. We immediately noticed in my contract that I purchased the “Appearance Protection” warranty which states “Paint Guard protects the exterior finish of the vehicle” for 72 months. I explained to him the unfortunate experience I had at BMW of Mt. Kisco and he said this information should be in their files since I purchased the vehicle from them. He expressed his concern for the negative experience I had at Mt. Kisco and immediately began to help me figure out the next steps. He not only looked up the appearance protection provider and registered my claim online, he also followed up with a call to make sure it went through. THIS is the customer service I would expect from a BMW dealership. I never write these types of reviews but when you receive this type of customer service for a luxury vehicle like a BMW it’s hard to not share the experience and warn potential customers. Not only did the customer service at BMW of Mt. Kisco tarnish the name of this particular dealership, but they also tarnished in my mind the reputation of BMW as a company.

Keith Gulla Jul 6, 2020

Overall I’m very disappointed in my experience with Mt. Kisco BMW. I bought a certified pre-owned X3 in February 2020. The only good part of the experience was working with the saleswoman, Emon, who went above and beyond to help me find the exact car that I wanted. When I bought the car, Emon said they would schedule me to come back so they could repaint the rear bumper and take care of a pretty big chip in the paint on the front hood. Fantastic. The first time it rained, I went to turn on the wipers and they were horrible! It was better with no wipers on at all. I figured I’d mention it when I brought it in for the bumper and hood to be painted and they would slap a new pair of blades on for me. Ok, so I set up the appointment for a Thursday in March since the bumper painting guy is only there on Thursdays. After much back-and-forth, it turns out the bumper painting person couldn’t fix the chipped hood and I was out of luck because the hood wasn’t on the “we owe”. They made it sound like they were actually doing me a courtesy by putting some touch-up paint on it. It looks horrible! Oh and the wiper blades? That was DENIED by the sales manager because it wasn’t on the “we owe” and too much time had gone by since I took delivery of the car. So they wanted to charge me $130 for wiper blades. Are you serious? The only way to get something on the “we owe” is to know about it when you take delivery of the car. And it wasn’t raining when I took delivery. I fought tooth and nail to get a simple pair of wiper blades because I spent almost $30,000 on a BMW one month ago that I cannot drive in the rain! And I was denied by my service advisor, the service manager, and the sales manager. I’m so angry! So I went to Wal-Mart and spent $20 on a new pair of wiper blades. I will never do business with Mt. Kisco BMW again. There are plenty of other nearby BMW dealerships that will treat me the way I should be treated.

Bradford Joseph Mar 28, 2020

I would give a five, especially for the Service Dept (a five for Frank in Finance as well!) but overall- I am being generous with a two for overall. I had (and continue to have) a VERY disappointing sales experience. One issue rectified, one is still not. One that easily could- and should by now- have been easily rectified if my request for help was followed through; if someone took responsibility to help the customer and solve the problem. I was referred to the salesman by a former employee of yours, who stated “Dave will take good care of you." Problems began soon after sale was completed. The salesman did not follow through on basics communication over a fix to the car he offered, not one I requested. No follow through on how or when it would be fixed, despite my offering to be flexible on when and how. No response in any manner, at all. Unprofessional on many levels, especially with phone calls that I have documented (the car fix has since been taken care of with BIG thanks to help from Cara in Service). No attempt was made to help rectify remaining issue with ConnectedDrive services that I immediately asked about. The salesman said the "used car manager" (salesman's words- not mine) would be calling me. Mngr John Resnick did call, was understanding, and regarding my unresolved issue of ConnectedDrive services, said would help address situation. He stated he would look into the matter, to give him "a few weeks", and he would get back to me. That was before Thanksgiving. I am not calling again, because on Dec 6, I replied to an email, thanking me for my business, from the salesman. I politely reminded him of issue, stated I do not have Mr. Resnick’s email, and to please send it to me. He did not reply. Whether he forwradred to the mngr, only your business would know. At this point, I should have had at least a follow up call, even if not with an immediate rectification of the matter , but so I do not feel forgotten or "brushed aside". All I am asking for is rectification regarding ConnectedDrive services account. I was told by Anthony, who was training Jose at the time showed me car features, ConnectedDrive services would be for two years with purchase of car. However, my online account says only one. Salesman requested docs showing expiration of Nov 2020 because he stated he could not "see that info on my end." I screen-shotted all, and sent so he could check into. He did not acknowledge receipt of docs, and a week after of no communication, I inquired again and that is when salesman stated mngr would call me. Three different people in sales dept. gave different reasons as to why, but that “something is wrong”, but no one can simply answer- and easiest of all- contact BMW to fix my ConnectedDrive services so they do not expire this year (should be Nov 20121, not 2020). I should not have to call again asking for help on a simple issue to be rectified, that I did not cause. I was told two years of ConnectedDrive services, and that is what I expect. A customer should not have to go through so many people asking for help, to get none. I feel FAR from a valued customer (again, Sales Dept does make me feel valued!), however, what should be an enjoyable experience has been left tainted by inconsistent information and lack of communication, and now a lack of trust. I should not feel I have no one I can trust there to help now, or in the future. I hope to hear from someone soon that the issue is being rectified. Please feel free contact if you would like more specific information on former employee communications, text and email communication dates with salesman, documentation of dates, etc. I truly do hope to hear from someone in a capacity to help me soon. Thank You!

gjthree Jan 4, 2020

Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this vehicle being our primary vehicle so we also purchased an extended warranty and an additional service contract to cover major replacements. To date this vehicle rakes up to 25K miles a year. Last fall the vehicle began showing signs of brake system wear and tear. We added that to the service notes during our regular routine maintenance. Our brake pads were measured and we were told that we are close to having these needing replacement. The measurement in Fall 2018 was .4. The warranty calls for replacement at .3. Fast forward 15 months later, December 2019, we are still driving with the same brakes. This months service included our systematic request to check the brake system. Would you believe that the pads measured at .6, increasing in thickness? This is very frustrating to a customer who is now nervous driving the vehicle in poor conditions. Both, my husband and me, are no longer comfortable driving the car. It slides in the rain. And with winter coming, its down right dangerous. We feel like after 15 months of working with the dealership, building the history of our concerns, there would be some further inspection other than "brakes measure at .6". Besides the fact that its nearly impossible considering the amount of driving and braking this car endures, the vehicle is coming up to 100K which is more than adequate mileage to change the breaks. Ironically, the extended warranty expires at 100k miles when we will be forced to pay out of pocket for such heavy repairs. So it looks like we gave this dealership a gift of ~$5k for NO REPAIRS. Beyoung disappointed, frustrated, and scared to drive my car... If you are considering purchasing a BMW, they are lovely vehicles... skip the extended warranty, save thousands, and find a mechanic that is honest and skilled at repairing this vehicles. We'll be taking our business elsewhere when we purchase our next SUV this spring.

Yulia Dec 6, 2019

Horrible experience with the customer service department! I have to wonder if they are under new ownership as this was one of the worst experiences I have had since I bought my car 3 years ago. I brought my car in because it was leaking oil. It was in the shop for 6 days. Over the 6 days, it was shop I was never called and given updates. OK, I will assume there was nothing to update me on. When I picked up the car on Wednesday, I was told it was good to go. Day and half later the same problem persisted. I called the service dept on Friday, no call back. I called again on Monday, no call back. I call again on Tuesday and BMW service dept says they are sorry but they never got my messages. Really, you missed 3 voice mails. To their credit, they met me in Brewster NY with a loaner because I was so upset that no ever called me back. I was concerned because my car continued to leak oil. I was assigned Sean as my service adviser, who called me to say 'Why do I have your car? What are we supposed to be doing?" Do they not have a computer system to log information? Sean called me a day later to tell me my car was ready. I called Sean twice to find out why it wasn't fixed the 1st time and what was done to fix it this time. Sean never called me back. I called to say I was coming to pick up my car and the front desk say she would call me back to let me know it was out front. Guess what, they didn't call. When I complained about the lack of communication, a young mechanic said "yeah, service dept never calls back customers" to which I replied "that has to change." The front desk couldn't find my paperwork or the key. When a someone one finally came with my key he said, "you moved to fast, service department couldn't keep up" I said "I called over an hour ago" BMW Mt. Kisco you have got to get your act together. BMW service departments are a dime a dozen if you don't work on your customer service you are going to loose a lot of business, starting with me.

Regan Andrews Jun 15, 2018

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