Definetly a mixed bag of nuts. New to the brand i started my search for a 2015 CPO 535iXdrive in late May of this year. My tastes were very specfic in regards to color of exterior and interior. As this limits the number of vehicles, i cast a wider net accordingly. I found Mt Kisco's price points to be compelling but it ends there. I ultimaterly sought to purchase a vehicle two separate times from this dealership. I ultimately did not finalize either. The first was what was advertised as a CPO vehicle with roughly 24k miles. The vehicle appeared clean and fit with what i was looking for in terms of color combination. However in test driving the vehicle, the car fumbled noticeably between gears. I pointed this out to the salesperson who should be much more knowledgeable about these cars than i. No input from him. Not too surprising. Whereas this was a CPO vehicle and should have been fully vetted, I proceeded with the purchase with the caveat that service take a look at it and adjust as necessary. Come to pick the car up the following week, it was impressively prepped. Very nicely detailed, but it drove as badly as the week before. I tested a second vehicle to confirm what i was noticing. The 2nd vehicle drove as expected. I passed on vehicle one. Mysteriously it then vanished off inventory for roughly two weeks to then reappear. Make of that what you will. In going through Mt Kisco's CPO inventory at a later date, another match appeared. I reached out to my original salesperson but received no response and so after a week flowed it through the system. This second car was not as clean as the first, was dirty and had noticeable scuffs in the clear coat as well as something sticky in the back carpet but was mechanically excellent including new tires, brake pads, and rotors. Should have just been simple matter to clean the car up for delivery. Indeed, i expected a prep job similar to the first vehicle and additional time was provided to allow for just this. One the scheduled day i reached out to the salesman to confirm all was set. He says yes. I travel there and the car is not outside, but parked inside in a dark area near the sales office. Unusual and immediately gets my attention. I soon see why. Detail job? Nope. Car wash? Not even sure of that. What was immediately noticeable however was that the car had been slathered in TIRE SHINE. Was this supposed to look like wax in the dim lighting? This was also slathered through out the interior. Worse still was that a prominent scratch on the trunk had been filled in with-wait for it-..... BLACK MAGIC MARKER. As i was ok with that scratch not sure why that was done unless he had forgot and like the rest of this was really just deceitful and not what you'd expect at a BMW dealership. However it gets better, we decide to press on with the purchase and low and behold an "error" is found in the PO drafted by the dealership. The difference was roughly $200. A rounding error when considering this was a +$30k purchase. Given everything else, we decided to stick with the amounts on the signed PO. Mt.Kisco's sales manager insisted on the addl $200 and said he "could not sell the car for the amount on the PO". At that point, my wife and I had had enough and picked up and left. This story continues to give however. Ultimately, the dealership ended up marking the car down an addl $1k from the price we were debating. They lost $1000 because of a salesmanager who either couldnt do the math and figure out $200 is a fraction of less than 1% on a sale of greater than $30k as well as deceitful actions on part of the salesman charged with prepping the vehicle for delivery. Learn from my experience with this dealership. Stay away, or if you decide to deal with them, stay alert. Things always happen for a reason. I ultimately purchased a CPO 535ix from another dealer. Its was in immaculate condition, mechanically sound, and better equipped than the second vehicle at Mt.Kisco, and expertly prepped and delivered with no drama at a fair price. I couldnt be happier. Good luck to all.

I use the dealership in Mt Kisco NY. The service dept is the worst I have ever dealt with Last year I brought my car in for a repair of the plastic underbody. It had dislodged and was visibly hanging from the back of the car. After keeping my car for an entire day, they returned it to me with the underbody still Scraping the ground I decided to give the dealership another chance I dropped off my car after hours with an engine light indicator on I had to call them after 12 hours to be told that they didn’t know what the problem was and had to keep it until the next day I again had to call them the following day in the afternoon and finally they revealed the problem with a repair price tag of over $1000. I picked up the car and had it repaired elsewhere. I will not purchase another BMW Mt Kisco is convenient for my family and the brand is not that important when the maintenance and safety of the vehicle is compromised Note: LEXUS is across the street That brand is excellent ( I have owned several ) and the service even better

Cara in the service center was very helpful. The car wash could've been better.

Thank you for the good care that you gave our X3.

While I did not have an appointment (my check engine light came on and the engine was vibrating badly), I ask them to try to work me in. Unfortunately, that took 3 days until they could even look at the car. They found a bad coil and plug, and replaced it, but at a ridiculous rate of over $600. Online these repairs should be half or less of that. Would not use them again due to their unreasonable rates unless I had no choice.

I received an email from Mt. Kisco BMW for a free summer checkup. I made an appointment, brought my car in at 11:30 AM. By 3 PM, I did not hear anything about my car, so I called them. They told me they had not even looked at my car yet. An hour later, they called me and said I needed and oil/filter change (I had my oil changed just several months ago) new spark plugs (4 cylinder engine) and an air filter. They charged me $700 for this. To make matters worse, when I went to pick up my car the next day, it was not running right and had to stay another day to replace a bad spark plug (0ne of the ones they had just replaced).

Scheduled appointment with shuttle service drop off and pick up. Waited 30 minutes before asking what was taking so long. I was told that someone would be right there. Another 10 minutes and a driver gets me, apologizes for the wait. On the way out another passenger was added to the car. Once in the car the driver takes the OTHER passenger to his destination, 10 MINUTES IN THE OPPOSITE DIRECTION! by the time I get home it is over an hour to get me 6 miles. I called and complained and was told that my service manager would be informed of the incident. When my service manager calls to tell me my car is ready, it is not even mentioned until I ask.

The service department went above and beyond in servicing my vehicle. Excellent work (and fast!)

Always courteous and professional!

Huge props to this BMW dealership. I had Jason as the salesman, and he was great the entire time. We were welcomed in quickly. There were a lot of bumps along the process of finding the right car. Jason was very efficient and guided us through the entire process. First off, the car I wanted to buy was already reserved. Jason was not pushy at all; he was very calm, understanding, and honest. We tested a few more cars and finally arrived at a pre-owned 2015 BMW 328i xDrive. The prices are very competitive and the inventory is huge. Chances are, there is a car for your needs.

Overall not bad, however it took 4 1/2 hours to complete the purchase of a certified 2015 5 series. It seems that there was a lack of communication between sales, and service. I was becoming very agitated after 2 hours of waiting then more aggravated after 3 hours finally nearly fed up after 4 hours. The sales people were apologetic but this was no way to treat a customer. I don't believe I would do business with Mt Kisco BMW again.

Only place to lease or buy a BMW. Sales staff is friendly and knowledgeable and will give you the best prices. Great service department too

My son, father, and I purchased 2- 2018 3 series and a 2018 X5 all 3 sales were done with Michael Tierney, Louis Rodophele, & Ched I highly recommend dealing with Michael Tierney very professional salesman who truly went above and beyond on this one also gave all three of us a great deal, they made it fast and easy Lou is a great guy made us feel like family and in my opinion he should be running the show at BMW of Mount Kisco and Ched made the paper work fast,easy, and painless... hats off to these great guys!

I went to this dealership today to go take a look at a Certified BMW. Before I went, I called to find out if the car I was interested in was still available and if I could come in at 6pm. They said the car was there and I could come by at 6. When I get there, at least 4 salesman walk past me and don't greet me, let alone ask if I need any help. Made me feel as if I didn't belong there. I will absolutely never buy a BMW here, should have went to Wide World BMW like I wanted to from the beginning..

The young man who picked up my car was very polite and professional. The car was returned clean and the young man provided my bill and explained the service provided

In the past, I have been very happy with the service here. Not this time. I was not impressed with the behavior of service advisor Kevin, who seemed unaware of the second recall I was due for until I mentioned it and later told me the car would not pass inspection when it just had. Less important, but still annoying was the fact that he did not immediately get off his phone when I was brought into him; just pointed to the loaner car through the window; and called twice on the number I had asked him not to use. The women at the counter on the other hand were lovely and helpful as was the "genius" who helped with a connectivity issue.

We had an unexpected situation while traveling through this area. The service department was exceptional.They handled our problem immediately with out any previous notice or information. They were courteous and caring. I'm sure they were unaware of the stressful circumstances which would have occurred if we were unable to reach our destination that day. One of the two best dealerships I've been to from Massachusetts to Florida!

Shout out to Diana DiMartino in the Service Dept! I had to have my engine replaced on a 2013 328i, I have a service contract but there was a lot of issues with them and Diana DID NOT STOP at the word NO! She went to bat for me and I can't say enough about her and the entire staff there. Thank you again, for such a pleasurable experience, because it was almost a nightmare from hell. I drive 40 miles to do business here, as opposed to going to the BMW of Wappingers right down the street, because they don't know how to treat their customers. They could learn something from BMW of Mt. Kisco. Keep up the good work Diana!

Horrible experience with the customer service department! I have to wonder if they are under new ownership as this was one of the worst experiences I have had since I bought my car 3 years ago. I brought my car in because it was leaking oil. It was in the shop for 6 days. Over the 6 days, it was shop I was never called and given updates. OK, I will assume there was nothing to update me on. When I picked up the car on Wednesday, I was told it was good to go. Day and half later the same problem persisted. I called the service dept on Friday, no call back. I called again on Monday, no call back. I call again on Tuesday and BMW service dept says they are sorry but they never got my messages. Really, you missed 3 voice mails. To their credit, they met me in Brewster NY with a loaner because I was so upset that no ever called me back. I was concerned because my car continued to leak oil. I was assigned Sean as my service adviser, who called me to say 'Why do I have your car? What are we supposed to be doing?" Do they not have a computer system to log information? Sean called me a day later to tell me my car was ready. I called Sean twice to find out why it wasn't fixed the 1st time and what was done to fix it this time. Sean never called me back. I called to say I was coming to pick up my car and the front desk say she would call me back to let me know it was out front. Guess what, they didn't call. When I complained about the lack of communication, a young mechanic said "yeah, service dept never calls back customers" to which I replied "that has to change." The front desk couldn't find my paperwork or the key. When a someone one finally came with my key he said, "you moved to fast, service department couldn't keep up" I said "I called over an hour ago" BMW Mt. Kisco you have got to get your act together. BMW service departments are a dime a dozen if you don't work on your customer service you are going to loose a lot of business, starting with me.

One of our worst experiences with the sales team. Their service department is absolutely pathetic and Zero communication between sales and service department. We bought a certified pre owned car and it was not even clean. They promised us to fix it and we are ones still following up with them rather than it being other way around. We have contacted them today and let’s see if they actually do anything. The process which should have been smooth have been awful.

An AutoNation Dealership. We had a great car buying experience. Thank you Mike T from the Gonzalez Family.

Very accommodating staff that were helpful in getting my family and myself the necessary information. I did not yet purchase a car from there because I am still looking around but am 100% going back to look at other cars because the service and selection was good.

GREAT CAR. Great Price. However, they said they would fix the tray that wouldn't close, they said they would I had 6 months of prepaid Sirius but found out by Sirius it was only 3 months, and since I was buying my second BMW from their Loan Service, and was told it would be 6%, I was surprised at the signing that it was over 10%, especially since I never once was late on a payment in 5 years. Believe the cars, not the salespeople...

Great sales force. Buying a new car there was the easiest thing I have ever done!

On the way down from Maine to help take care of my mother, a light came on in my dash. I wanted to take care of it, but didn't have an appointment. I was told to come in the next day after the morning rush. When I did, they knew who I was and had set up an appointment. I really appreciate their support and how they took good care of me.

The car service itself was fine but this dealer can definitely work on their customer service. We had to call multiple times to get an appointment window that works for us because we needed a loaner, and with the complimentary car wash they should really either do it correctly or not do it at all, and this wasn't the first time - e.g. they vacuumed the interior but did't clean the dashboard as it was full of dust when we picked up the car.

The people at BMW Mt. Kisco were great! Easy to deal with and very responsive to my questions or requests. I dealt with Jason and Joe. Both outstanding! I loved the “no-haggle” policy. The price was very fair and I absolutely love the car. I drove 135 miles to buy it and it was worth it. Highly recommend. Thank you very much.

Never buy BMW certified car at BMW Mt Kisco dealership !!!c Today I had very bad experience trying to buy a car which I was told was reserved for me by sales representative Michael Tierney .He sent me 5 emails assuring that car was off advertising and I can come and make a deal.After driving almost 2hrs ,filling all papers,taking driving test suddenly they found out that that car was sold-someone left deposit and there nothing they can do and started offering me other car that was not even near the car that planned to buy.Never expected such a cheap trick from BMW dealership. They put such a bad show .That show was put on by financial manager .It was first day of myself and my wife vacation. We went there with a very solid intention to buy that car and good mood. I will definitely contact BMW USA .I owned few BMW cars and never had such a poor experience .

Never buy BMW certified car at BMW Mt Kisco dealership !!!C Today I had very bad experience trying to buy a car which I was told was reserved for me by sales representative Michael Tierney .He sent me 5 emails assuring that car was off advertising and I can come and make a deal.After driving almost 2hrs ,filling all papers,taking driving test suddenly they found out that that car was sold-someone left deposit and there nothing they can do and started offering me other car that was not even near the car that planned to buy.Never expected such a cheap trick from BMW dealership. They put such a bad show .That show was put on by financial manager .It was first day of myself and my wife vacation. We went there with a very solid intention to buy that car and good mood. I will definitely contact BMW USA .I owned few BMW cars and never had such a poor experience .

They are very nice - but good luck getting an answer from them as they are not good at follow up. In addition, if something about your vehicle isn't correct they don't care. They just choose to not return emails and phone calls and ignore what they don't like.

I hadn't ever considered what the "perfect" car buying experience would be --but now I know. I walked into the dealership as simply a shopper with an interest and was assigned to a man named Frank C. In short, he was patient with my dumb questions (was new to BMWs), was never pushy and always personable and professional. Very quickly, he matched me with the right vehicle and everything was a breeze after that. The manager asked if I could take delivery that day (which I didn't think was possible) but it was and, by the end of the day, was driving my new car home. Having had purchased many cars before, this was a truly unique experience and now know what the perfect car buying experience really is. Thanks so much for that, Frank and the Mt Kisco BMW team!

Jason got me a good deal. The car is fully loaded. Calls made in to Jason were returned promptly.

The whole process was very professional. They under promised and over performed. Can't ask for more than that. Diana DiMartino ordered a new seat belt and said it will probably take several days. It arrived the next day. She was very professional, kept me updated on the service of my vechicle and under promised and over performed getting my vechicle back to me in time. You don't see that today in the service business, industry.

I've been going back to this place for over 5 years. Great service and great staff.

I was a walk on without an appointment on a Monday with Mike Tierney and he was awesome. I had a good idea what i was looking for as i did research on line and Mike listened to what I was looking for, offered options that fit that request and brought me out to the parking agarage and showed me the options. Once I selected the vehicle I wanted he ran with it. I wanted to get in the new car by Friday and he made it happen. Through the insurance, financing and what it took to get the paperwork done he was accommodating. I brought my wife and son with me to pick up the vehicle and again Mike was great. He sat down with us, talked to my family and made us feel very welcome. He brought a technician in (forgot his name) who went over the features of the car (specifically about the electronic features) which was very helpful Finally we went to finance and he was great. Very detailed and very friendly. he let us know our options and we were in and out in 30 minutes. Again he gave us the options, spoke from his experience on what options are a must and helped us through the process. he was very personable to myself, my wife and my son. Great experience all the way through. A very professional and friendly group of people

Horrible, expensive two week experience, that included a misdiagnosis, my car breaking down as a result, BMW Mt. Kisco refusing to refund my tow expenses, and an extremely rude "concierge.

Wonderful experience and would recommend to my family and friends

Our purchase experience was the best largely because of Ruben Remigio salesman. Following his sales effort Ched Gelb led us through the purchase compliance and warranty support in excellent manner supported by product genius Chris who made sure we understood the features of our delivered vehicle

We purchased a 2015 BMW from Mt Kisco. The sales associate Jason was very friendly and down to earth. He was very knowledgeable about the vehicle and its features. I was pleasantly surprised as there was no pressure to purchase or sales gimmicks. As this was a Certified BMW purchase and Mt. Kisco is part of the AutoNation Sales group, the price of the vehicle was fixed, so I think this really helped to eliminate the negotiation anxiety that can often accompany a car purchase. I have to say, however, that the price of the vehicle was very competitive to other vehicles that we researched, before purchasing at Mt. Kisco. The overall sales experience was very positive. They had the car ready for delivery as promised, they took care of our registration in CT without issue. Jason communicated well from the time we decided to purchase until and after the transaction was closed and all the dealership staff we came in to contact with was genuine, friendly and very helpful It has been about a month since our purchase, and we continue to enjoy the vehicle. Overall it was a very positive experience.

The service department has always been excellent both in terms of vehicle service and customer care. It’s a pleasure doing business with these folks (my service tech, Kevin, was great). Thank you

Got help looking at an old repair that it is possible should have been covered under SELUV warranty, even if the repair was done under previous dealer’s ownership. At the time of the repair, no one noticed about the SELUV warranty. Currently the issue is under review. Thanks Greg for the help!

Excellent and quick service as always!

Impeccable facilities - the customer lounge area coffee and treats were great Friendly front desk, professional service advisers - Kevin knows his stuff.

Poor Service and what felt like a bait and switch attempt. Couldn't trust them so took my business elsewhere.

Brought my car for a NYS inspection check. Service advisor suggested to have fuel cleaner service. I agreed. Almost 3 hours later car was ready. 39.99 for "Fuel cleaner", 149.00 for "labor" - which, technically, is pouring the cleaner in the gas tank and 39.99 for NYS inspection. I think to myself, price for such service is ridiculous but look at the silver lining which is I only have to bring the car here for NYS inspections. Drive away from dealer 15 minutes on to my trip back home engine light comes on. Now I have to take my car to the BMW dealer in NJ where I bought it and has always been serviced to correct whatever is it that Mt.Kisco did wrong. Thank you for a hands down awful experience BMW Mt.Kisco.

It’s always a pleasure bring my car for service. Everyone is nice and polite. They are efficient and always willing to accommodate as best they can.

Soooo sadly, it is still a "man's world" at BMW of Mt. Kisco! After tirelessly fighting for our rights and voices, the GM here thinks it is ok to disrespect women and belittle their knowledge to the extent of laughter. It is NOT funny and I am still SHAKING a week later!! If we don't say anything, this despicable behavior continues and we allow ourselves to fall victim. I am so hurt by this treatment that deciding not to purchase from this dealership isn't nearly enough!!

Dropped off my car and my loaner was ready and waiting. Service was done promptly and when I returned to pick up my car it was freshly washed and waiting for me! Great Service!!

The service department is great. However, my salesman and manager were extremely unprofessional. Will return to Greenwich for our next lease if we choose to remain with BMW.

All services were required . I prefer to have them dealer-performed . This dealership is continually adding improvements to their waiting area . Great job.

I just picked up my newest lease from BMW Mt. Kisco. My salesperson, Jay Cirocco has been working with us for years, and there is no one better. The best service, attention to detail, personal consideration. My car is amazing. It came in on time with all the features we discussed. I will never go anywhere else as long as Jay is there!

Car was not even vacuumed. Staff can’t locate the car in garage for over 45 minuets. Extremely disappointed.

clean offering of coffee and beverages in the morning; nice gesture for customers; tv/ entertainment was ok too with news channel for local news no complaints

I had a very pleasant experience at the dealership while purchasing my vehicle. The sales representative was very knowledgeable and made me feel very comfortable in my vehicle! The finance manager who helped me was very informative on my warranty options and what made sense for me and my car! Everyone was very nice and I will ABSOLUTELY be recommending BMW Mt. Kisco to anyone I know looking for a car! Thank you team!!!

Good service, fast turn-around for a non-scheduled tire replacement.

Shop Foreman went above and beyond to help resolve the issue. Problem was fixed.

Good service department. Took me in even though I did not have a appointment

Sean Burton was my Service Advisor. In all of my years, and I am old, I have never had someone be so professional, act so concerned about my well being and the well being of my automobile, and totally oriented toward customer service. Bravo, Sean! I will always ask for you when I need service.

I love BMW. Just not from here. Unattractive staff. They were in a meeting so I bought elsewhere.

Salesman and managers were very easy to work with and I drive several hours to dealership because of staff. I recommend this dealership and they were very helpful all along the way. Thanks for some great customer service BMW Mt Kisco.

I had a great experience with my salesman and overall with the dealership. A great place to purchase or lease a car in my opinion. I would definitely recommend Mt. Kisco BMW.

Sales associate Diana was Very Accommodating and was very concerned with my repair. While visiting the area, I hit a pot hole. Eventhough I have run flat tires, the tire was shreaded. I called BMW of Mt Kisco to see if they had my tire in stock. I was prompted to leave a message. I immediatly received a call from BMW of Mt Kisco who acknowledged that they had my tire. Upon arriving at the facility, my sales associate Diana, was very accomodating and was sure to have my car available for my trip back to Long Island. Thank you Diana, Thank you BMW of Mt Kiso

I've bought 3 cars from this dealership over the past 8 years and am very pleased. The sales force goes out of their way to get you the car and the deal that you want and the service department is outstanding.

I have been to this dealership for 4 service appointments and every time everyone involved made me feel welcome and all were professional and courteous. On all 4 visits, my car was ready when or before they said it would be and this was great service as I waited for it all 4 times.

Aside form the fact that this is hands-down the most beautiful car dealership I've ever set foot in, Sean Burton was extremely helpful dealing with some recent performance issues with my M6. Highly recommended.

Truly excellent service. Took minutes to schedule, drop off the car and pickup. The quality of the work was first class and the people most courteous

This is my 2nd 400 series hardtop convertible in 3 years from BMW of Mt. Kisco. Car is great, salesman was a seasoned pro. Don't like the fact that some warrantied items are no longer covered on the new car like break pads and 2nd new car key was missing at the dealership for 3 weeks.... Financial services seems to be giving me a runaround. Waived wear and tear after the inspection since I used 15K less miles than I purchased 3 years ago. It was confirmed with the salesman via conference call as I signed the deal for the new car. That was cool. Not a problem. Now BMW financial services keeps harassing me for $480 from the previous deal. Now we have a problem. Salesmen said don’t pay it and the dealership will correct the miscommunication yet I still get daily phone calls asking me for payment. I hope they read this!!!

Bought a car here: they promised to remove small scratches before we pick it up and they never did, after that they promised that they will send repair kit in a week or two, it never came since then. They promised to send license plates within 2 weeks, it’s been a month and no plates yet. And whoever we try to talk to about these issues - they just keep saying “we will check this out and call you back” and they never called back. This kind of attitude is awful, avoid this place at all costs.

Just picked up our 3rd car from BMW Mount Kisco and will continue to go back, even though it is much further than my local BMW dealership. The service is great. Our salesman for our last two cars was Mike C. and he was great. Would recommend speaking with him if interested in purchasing a BMW because he made sure everything went smooth and was very professional.

I take my beemer for service here. Professional environment.

Every other time I have used the service department I have rated it a 5 Star. This time I did not have that 5 star experience. My car was brought in to repair the latch on the door. I received a phone call explaining that I needed to replace 3 tires. However only one of my tires is in need of replacement. I explained that unfortunately I had recently lost my job and can not afford to replace any of the tires at the immediate moment and that as soon as I could I would come back for that. The service member I spoke with replied with a very condescending tone and said “Alright then we will just fix the door” but it was the sarcastic way that he spoke to me upset me deeply. I received a call at 2:00pm informing me that the car was just going through the car wash now, and would be ready to be picked up in 30 minutes. Needing to wait for a ride to pick up my car I got there at 4:30 PM. The car still had not been washed. The worst part is they lost my keys. It took a good 20 minutes of several employees scrambling around looking for my keys. When they finally found them someone came over and handed them to me Every other time that I have been there they bring the car up to the front as part of their customer service. The gentleman just pointed and said your car is down there here’s your keys in a very nasty tone. I was not happy at all with this service.

I grade them fair, not poor, because they are nice and polite, I have to say it. However, I have my own doubt about the service charges after the car passes warranty. I left my car for “simply maintenance service” at 50,000 miles. The first phone call with a repair status I received around 4.15 PM, that my car will not be ready, followed by the next phone call 30 minutes later, that “by the way” my car needs a new tires, new filter … I did not get my car back until following day. I had to change my plans for that day. That “by the way” announcement at around 5 PM, changes that nice a polite dealership face in my opinion.

Fantastic experience with BMW Mount Kisco. Salesman, Mike Tierney was extremely helpful, knowledgeable and absolutely no pressure. We got a terrific deal and the entire experience was stress free.

I have been a happy customer of BMW Mt. Kisco for a number of years. My most recent service was performed well, as always. I was a little disappointed the car wasn’t washed, but I assume the very cold weather affected the car wash.

Mt Kisco BMW has always been fair and thourogh with their work. I have used several of the BMW dealers in the area and they are one of the better ones. I live by WestPoint so I have a few other dealers that I could use that are much closer.

Great service! The representative was extremely helpful. I would recommend BMW, Mt. Kisco, to anyone in need to efficient service. Thank you!

I was extremely dissatisfied with my experience with this dealership.

Friendly service, prompt attention to my requests and detailed in responses to all my questions. I will be bring my car back here though I have others closer to home

Brought brand new car back for several routine items, only one of which was fixed (and this just turned out to be user error on how something worked). Car was returned without being washed, there was no follow up by the Service Dept until I responded unfavorably to the salesperson’s request that I recommended the dealership. Service Manager then checked in, was provided feedback on the service experience and then did literally nothing. General impression of Autonation operation is that they should not be running luxury car dealerships.

Jay Cirocco at Mt.Kisco BMW knows his way around and delivers what he promises and has done so for all of my BMW leases over the years. He is detailed efficient and effective and I leased again in early January 2018. Good price excellent service and delivery.

I would give zero stars, however that is not an option. PLEASE read what happened below, it is serious and illegal!!!! Mt. Kisco has a service where they will come to you and pick your car up for service. Sounds great, right? I decide to take advantage of this service options since I have limited time with my work hours. As BMW of Mt. Kisco was returning my car to my work, I was walking back from getting dinner. On the block I was walking down is a speed limit sign that clocked my car with a Mr. Kisco of BMW employee operating it doing 37 mph in a 15mph zone. Yes, more than 20 mph in a school zone. I am the principal of the school where they were returning the car. As you can imagine, many community members thought it was me being reckless in my car. In addition, one of my tires had a nail through it when my car was return. I had to buy two new tires at my own expense. THANKS BMW of My. Kisco!!!! So please, DO NOT trust them with your vehicle.

Excellent purchase experience starting with salesperson, Ross Lubell, who addressed all concerns and made excellent suggestions to ownership and warranty information service provided by Chad Gelb to orientation to car's features and technology provided by Adrian. A real team effort with only one concept in mind, customer satisfaction.

The sales to ownership process was seamless with great customer centric focus. The process started with a knowledgeable responsive salesman, Ross Lubell followed by an excellent business manager Chad Gelb who handled the warranty and ownership side to my complete satisfaction followed by the local technology genius, Adrien who made sure my questions were answered and demonstrated. An outstanding first class experience which addressed all my needs.

Great service!

New management. Few hiccups with lease renewal.

Absolute worst customer treatment and contract follow through. This is my 5th BMW and I've never had such a horrible experience and wasted more time trying to get them to respond and follow through on their contractual responsibilities. It's been 6 weeks since I turned in my old leased BMW and BMWFS still has not received the check from this dealership for remaining payments and wear. This is going against my credit as I cannot pay my portion (over mileage) until they receive this. I have left numerous messages for the sales manager, general manager, as well as emails, all to no avail. BMWFS cannot help me other than to call numerous times as well. I've never heard of nor endured such bad treatment especially with a brand of this stature. ALSO, I signed a lease for my new car on a Saturday and when I picked it up on Monday there were over 100 miles more on the car! They are not compensating for in any way and claim they "will" get an addendum to BMWFS, however have failed to do so. ABSOLUTELY the worst service and unprofessionally run business. Shame on you BMW Mount Kisco!

Good service. My advisor explained the bill to me line for line. They couldn't have made it easier.

I just bought an X5 there. All went well. Got great service and we love our new car.

Had a great buying experience at BMW of Mt Kisco. The staff was very friendly and courteous. Ask for Jason if you are interested in purchasing a BMW.

Nice cars! Nice people!

best customer service I have experienced in 30 years buying cars!!!

Liked the no-haggle pricing. Very professional; no shenanigans. Both sales and service personnel are a pleasure to deal with. I highly recommend this dealership.

I don't believe they really know what "service" means. The valet guy was great in meeting me at the door as I pulled up. As I enter, with my wife car to fix a tire, I can over hear an employee swearing in a nearby office. The front desk could be a bit more receptive as well. The thing that's made me think I will not lease another BMW is this. Talking to the service rep about the tire needed to be replaced and explaining to him that the car was leased in NJ from Princeton BMW; I told him we did have the tire protection plan. He then shocked me by saying that I had to find out the information and tell him. Yup, the service department would not contact Princeton to determine the plan information they needed, but I had to do it and nothing would be done until then. It took me over 90 minutes to find this info out since you can't get anyone on the phone. I don't think the job of the customer is to do the job of the service department. I also love how the breakfast items placed in the waiting area for customers is really just a weight stations for wondering employees from the sales team to the mechanics. The discussions you overhear from employees at the coffee station while on your 3 hour wait for a tire replacement is entertaining! I can say that tiffany was fantastic from Princeton BMW. She actually answered the phone in the service appointment area (only place I thought they would answer) and she did not just tell me to call another office; she tracked someone down for me during our 25 minute hang time.

Great dealer to purchase from. Picked up my car yesterday 4:45 after walking from the train station and was hoping to see my service rep to see what wires were replaced in the engine but there was no one available. I problem. Had new tires put on and was kind of pissed when I got on the sawmill pkwy and the TMP sensor went off...contempled going back but had to reset it on the fly while driving home. Overall a good dealer and would rather drive to Mt Kisco BMW than ever deal with the one in my town Ridgefield Ct.

This service experience at BMW Mount Kisco was the way a customer...like myself...would hope it would be. Scheduling the service was easy and accommodating. I was given a clean courtesy car. And, I was called to let me know that my car was ready in a reasonable amount of time. My car was returned to me washed and it was just a stress-free matter.

Fabulous buying experience with my 2017 BMW 430 Gran Coupe at Mt Kisco BMW. My trade in value quote was honored from a month before. Thank you Sam and John!!! Two hours later another $3700.00 rebate was found with 0.9 percent financing for the car. Chet made the financing process seamless. Sam even arranged to transport my car to Florida! Christmas was early this year.

Very pleased with service!

Usually the experience is perfect - this time it was lacking.. I requested that the heads up display be fixed and it wasn't and the car wasn't washed nor vacuumed.

I was helping my parents find a replacement for their leased car and BMW of Mt. Kisco had a few options that worked for their needs. I contacted John O’Keefe and was given a very fair price from the start. We scheduled a visit and they ended up getting a nicer car than anticipated. I highly recommend BMW of Mt. Kisco and John O’Keefe. On an aside it is a beautiful area to test drive a BMW.

Upscale and comfortable waiting are for when your vehicle is being serviced.

Leased our third BMW X3 from this dealership. There were initially some mistakes made but they worked hard to make things right.

Didn't buy my car here but I have taken it for service and it's always been a great experience.

Very good, I always have had good service experience at Mt. Kisco BMW

I knew what I wanted because I saw the ad online. The sales rep was satisfactory as was the financial representative. The Sales Manager, Mr. Vitro, was outstanding from forwarding a welcome e-mail after my initial visit, to following up on my post purchase concerns promptly when the sales rep and financial rep did not.

My experience was extremely good! I highly recommend BMW if Mt Kisco!

I just brought home a new 320xi which is the third car I've gotten from John O'Keefe. He consistently puts my needs first, has remembered the most casual comments from previous cars and found new ones with those features or in that color, and delivers beyond my expectations. Anyone who is thinking if a BMW for the first time or the umpteenth time should go see John. And be prepared to walk away happy and confident in their lease or purchase.

Car was booked for service a week in advance, was told would be ready same day. Then in the afternoon of pickup they realized there was recall work needed so took 2 more work days. When i finally did pick up it took 25 mins to bring the car around even though noone else was waiting.

As always excellent staff and service. Thank you.

The dealership damaged my vehicle while it was in their care, I understand things like that happened, but I was very displeased with the way the service dept treated me, regarding having my vehicle repaired. The service dept ignored my wishes and requests and stopped communicating with me so that they could repair my vehicle as they saw fit. Very poor show, I will not purchase future vehicles from BMW nor will I service either of my BMW's at this dealership. This was a very bad experience that has but me off the brand.

Even though my car is 10 years old, and I now live about 20 miles away, they picked it up and dropped it back.

I purchased pre-owned BMW in June, 2017. I received a broken key with black cover it which I noticed It till I got home. I have been contacting this place at least 15 times, No one care about it. Called and left messages, No return call. More than 2 month elapsed I have not received the replacement key. Not able to contact any one there who will truly care about customer 's concern. To every one write the review--if you gave 4-5 starts to this place , It meant You have not had problem yet, when you need service or something need them to fix it, then you will experiencing what I have been going through. I went to this place to purchase my car based on rating, but It is not true--Don't trust the rating It shown here. I don't know how It got this high rating, but I give 1 start to warning you --Be careful! I wont recommend any friends relatives colleagues to buy BMW car form Mt Kisco.

Mt. Kisco BMW is probably the nicest BMW dealership I've ever been in. My salesman was Ruben, and I had the best afternoon getting into my new 430xi. The GM John Vitro and Tom kept checking in with me while I was on site. This dealership is very hands-on. Everyone walking by would introduce themselves with a smile on their faces. While working with Keith signing my paperwork, it turned out we both knew the same people! We laughed and chatted the whole time. Then Sam, the Sales Manager, popped his head in and joined us for a few laughs. Then the car was brought out to me with a huge red bow on it!!! Ruben and Thom the BMW Genius got me into the car and Thom easily explained all the options in the car. They all made me feel like part of their family. I can't wait for the next adventure with BMW of Mt. Kisco

from drop off to pick up - the process is run efficiently with the utmost concern for efficiency and ease

I leased a car from this dealership in 2014. Initially, I had a great experience - nice facility, nice people, the lease was closed smoothly, etc. When I signed the lease, the dealership sold me wheel/tire insurance, which seemed appropriate given the high cost to replace the standard run-flat tires. When I returned my lease, I was hit with a $200 charge for "excessively worn or mismatched tires." I first called BMW Financial to try to fight the charge and they pointed me to the dealership as the insurance was sold through the dealership. When I called the dealership, I was quickly told that there was nothing they could do as the insurance only covered accidental damage, not standard wear and tear. Really? At no point until then did the dealer disclose that was excluded from the plan. Also, the fact that wear and tear is excluded is illogical - it leads me to believe that I'd have been better off financially if the tires had been so worn out before turning in the lease that they'd burst and I'd get new tires that would be covered by the policy. Also, while the person I discussed this with on the phone was friendly, he made no effort to ensure with certainty that my lease-end charge wasn't covered by the policy the dealership sold me, he just reflexively told me I wasn't covered and there was nothing they could do. It's unfornunate that this is the last interaction I had with this dealership. I loved the car I got from this dealership and I'd get another BMW in a heartbeat. However, there are tons BMW dealerships in the Westchester area, so I'll be going elsewhere for any future business.

The service rep was not very courteous or responsive to all my questions, vague as to the damage and cost to repair my car, went from $299 to over $1000 and then over $5000 and the manager almost walked me out of the dealership when I let him know that I was trasferring my car to another dealer because I didn't feel comfortable dealing with this rep.

everyone was very helpful the salesman Frank was great to work with he went out of his way to make us happy with our new BMW 430I X drive, the tech guy was great , Edwardo the finance guy was very knowledgeable.

We leased our first BMW from Mt. Kisco BMW and could not be happier. Sales person was very helpful knowledge and great personality. I would recommend this dealership.

This could be described as the worst "used car" experience -- just like you see in the movies. I was quoted and signed sales paperwork for a BMW that had a certain number of miles. However, when I got in the car to drive it away -- surprise! -- the car had an extra 450 miles on it, which seems to have been overlooked in all my conversations and the sales documents. When I realized the discrepancy and asked for help, Jason (the salesperson) wouldn't even come out to discuss it. I guess I had signed the paperwork so it didn't matter. Less than a month later, I bought it back for a low tire indicator. When I asked Jason about the mileage issue, he shrugged it off and said it wasn't an issue because I would only be losing $30 or $40 if I ever wanted to resell it. Buyer beware!

Beautiful facility and friendly employees. Check it out.

Great service and a nice spot to hang out while one's car is serviced

When car was picked up the Eye Drive was not working and passenger seat had leather seat coming apart and there was no Owners manual for the car. I brought the car in to fix these defects and after 4 hours they were still broken. It has been over 24 hours and no fix in sight. I hope I did not buy a lemon.

Bought a used 2014 Jeep Grand Cherokee ecodiesel from Mt Kisco BMW and have to say it has been nothing but trouble. This car is so riddled with after-market parts from the original owner that the check engine light comes on regularly. The car is in the shop once a month. I strongly suspect Mt Kisco BMW knew this about the car at the time but packaged it up anyway to sell on. To boot, I paid A LOT for this pre-owned car. I think buying a late model car, for high dollar from a reputable dealership implies some level of customer support however I when I reached out to Mt Kisco BMW about the multiple problems, the email went unanswered. I'm going to trade this truck in on a diesel BMW but I'm not going to buy it here. So my problem is not entirely their fault but they are clearly not above passing off a problem child down on you. Hope this helps you decide

The sales and finance teams were outstanding. I would highly recommend them and hope to do business with them in the future. We've been telling people of our positive experience with BMW of Mt Kisco.

Intelligent, caring, effective, goal-directed, timely service - as always.

EVERYONE at Mount Kisco BMW are more than attentive, cordial and helpful. The very best of service, being treated as more than just a "number.

Shopping at BMW Mt. Kisco was a smooth and easy process. Jason was exceptionally helpful and friendly throughout the process. The whole dealership was pretty transparent and did NOT hit us with ridiculous fees, which was a welcome surprise. The dealership is not in my area, but I would definitely make the trek up to have such fine service again.

Drop off was fine but, pick up was very haphazard. I was given my paperwork and told my car would be right up. No one took the time to discuss what had been done.

Good service as far as dealers go

The atmosphere was excellent. The staffs were knowledgeable and very helpful

BMW of Mt Kisco has a great operation. The staff is friendly and knowledgeable. All of my questions were answered.

I like my BMW car and wanted to buy new one but servicing the car in Mt.Kisco is very bad experience.

Poor service. No haggling but I prefer to haggle

I brought my husbands BMW 435x in for servicing particularly because the collision sensor light was on. I received the car back with the exact same problem. I was assured by the head of service that this would be corrected immediately. It is now one and a half weeks later. Mr Englishman has not returned my calls and I spoke to someone today who told me that a loaner would be available in June. If this is there idea of service I will be taking my cars elsewhere!!! Do not go here

Frank Caolo was so patient and helpful. Very knowledgeable as well!

Just purchased our new X5 with the help of Jason. The whole process was smooth with no sales pressure. Jason was friendly, responsive, and helpful. Will buy again from Mt. Kisco BMW in the future.

Great customer service!

Jim Salkin was the best salesperson. I did not feel pressured at all. Two hours later, we bought ourselves a beautiful BMW X3 for my wife. I have purchased many cars in my life, but this was the best experience!

Everyone was great! Kevin lessened to my concerns and addressed all with solutions and suggestions. Alexis was friendly when scheduling my initial appointment then very accommodating when I needed to re-schedule at the last minute.

5 Stars! We just purchased a 5 series from Jason last week. He is a very polite and conscientious sales person. He was so accommodating. And the best part, we got the best price from Mt Kisco BMW. I would recommend them over and over again!

BMW Mt.Kisco was the most professional, courteous and knowledgeable dealership I have ever dealt with. Looking forward to getting another BMW for my wife. Brian

Horrible service. They have zero quality control. They are rude and unresponsive.

As a BMW customer for over 20 years, I was very impressed with my experience at BMW Mt. Kisco. My sales advisor Jason Munning was extremely helpful. He worked diligently to get me into exactly what I wanted. Staff is friendly and helpful. Recommended

I had a great experience at BMW at Mt. Kisco. They go way beyond to help me get the right vehicle. Specialist showed me the in and out of the car. That provides me the knowledge to start utilizing the vehicle.

I lost one of my key fobs for my 2016 X-6. I was quoted $443.73 for a new key fob plus $170.00 in labor to program the key fob, plus tax. I've had 6 or 7 BMWs in a row. This is my last. Any company that is willing to fleece its clientele this badly does not deserve repeat business.

Jim went above and beyond to answer all my questions regarding a certified pre-owned vehicle. Jim was in no way, pushy what-so-ever. After I decided to purchase the vehicle I test drove, the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would highly recommend BMW Mt. Kisco to anyone who is looking for a new or used vehicle. Everyone I dealt with at this dealership is very knowledgeable of the cars for sale, very friendly and professional which made my purchase not only a breeze but also a very pleasant experience.

Purchased a Certified Pre-owned 2014 BMW 328i. The process was easy and went very smoothly. I found the price to be very fair and the salesman to be very straight forward and easy to deal with. I felt no pressure in the process. The paperwork was smooth and the delivery process was the best I have experienced buying vehicles (this is my first BMW). I highly recommend this dealership.

I received excellent service from David Englishman, and GM Mark Edens. David was excellent to work, with, provided a rental car to my house and fixed an issue with my car that was before he was working at BMW Mt. Kisco. They went above and beyond, and I would trust my car with them again.

This is my 3rd BMW that I've leased from Jim Salkin and I can guarantee it will not be my last. Jim is knowledgeable, helpful and puts the customer first. His level of professionalism beyond exceptional and I recommend him to anyone who is seeking 5-star service!

I've just bought my 2nd BMW from Jay Cirocco at BMW of Mt. Kisco. Both times i walked away feeling that i got the exact car i wanted and a good deal. With this purchase I wanted an afterrmarket treatment to my wheels. Jay went above and beyond to get exactly what i wanted. The entire sales and service team at this outfit are top notch.

Great service! I always bring my car for diagnosis at this dealership and they are professional and respectful always.

Great buying experience. Mike was attentive and easy to work with during the car purchasing process. The car I wanted was not easy to find, but he sourced it and delivered it in a timely manner. Highly recommended, will definitely contact him for my future BMW purchases.

Excellent service very satisfied.The staff treated me with Courtesy and high speciation! I will go back again anytime! Jonathan very professional . Thanks:Gelin Santos

Dave Voetsch was very professional and responsive. Overall our trade in transaction went smoothly. Would recommend Dave again.

Excellent service experience. Kevin K. was professional and thorough and the work was completed on time.

I LOVED buying a car from Lewis! He made the entire, normally stressful act of buying a car, completely fun and rewarding. I cannot tell you enough good things about working with this dealership. It was a joke dealing with BMW dealerships in SE CT, so I ventured over to NY. The team in Mt. Kisco were high on hospitality, were warm and friendly and excited to make a deal happen. Do yourself a favor and go let these fine folks take care of you!

Purchased a used car and everything went smoothly The no haggle cost of the vehicle makes things go smoothly. Salesman Edguardo was professional and courteous. A pleasure doing business with them.

I enjoyed working with Lew and the rest of the BMW Mt. Kisco team. Their customer service is exceptional and I appreciated the level of care and concern they demonstrated throughout my car-buying process. Many thanks for their professionalism and attention to detail!

Everything was very professional. No surprises. This was my second car from this dealership, and I had a high comfort level with them.

Great experience start to finish. Extremely prompt and reliable

Excellent experience purchasing from Eduardo Iannici and learning from GENIUS Tommy. Came from Long Island, and it was well worth the trip. Highly recommend!!

Excellent service and on time . My salesman, Jay Cirocco, was knowledgeable, very helpful, and on top of things in getting my new car ready for pick up with no fuss.

I was very impressed with the level of service and attention to detail the I received at BMW of Mt. Kisco. My sale advisor Frank Caolo was very professional and keep me posted with any updates. After visiting many other BMW dealership and looking a abundance of BMW 328i I started to loose my hope of finding the right pre-own BMW. Frank took the time to listen to the things that were important to me. Finding a car that I was going love was a challenge because of the options packages that I wanted! I highly recommend this dealership for all your BMW needs they are very professional and have great customer services. Thank You Frank Caolo for finding me a car the I love. Enrique

Excellent service! On time. Michael was professional. The loaner was a 2017 X5, very nice! Will service my car there again! Thank you.

No pressure, courteous . Eduardo and Keith have been very helpful thought the process. They don't try to sell you unnecessary upsales but recommend what's useful additionals to purchase. I didn't trade my car but they offered me a bit less than another dealer . If not for the trading snaffu, they get a five star. Since I didn't trade I shouldn't hold it against them. They gave me new tires on the 2013 X6. It's great car but bit too stiff because of M performance package. They are definitely better than your average dealer.

Great service great people never disappointed with my service adviser always does the right thing this place goes above beyond to help you out I full recommend BMW MT Kisco go see MIKE in service you won't be disappointed

My last visit at Mount Kisco BMW went very well . Michael Giordano was very helpful and the service was done quickly . Thank you

Love my car! Exactly what I wanted! AJ was wonderful.

great customer service and everything is usually done right, however i found out after a year and a half of topping off coolant every so often that when they replaced my thermostat they didn't tighten it too well. I like them a lot but if you're paying top dollar for mechanic work you expect it to be done correctly, they also screwed up my rental car when I had to bring the car in for a recall

Excellent and prompt service!

Brought the car in for a routine service............................ reception girls were very polite and helpful......................... was put into my loaner in 10 minutes............. service advisor kevin was very helpful and thorough.......... car was ready 4 hours later........... pick up was fast and easy.... thank you bmw mt kisco

Great job with the Brazen Angel

They are wonderful with maintenance and small repairs. Easy to get an appointment. No comparisons with other dealership I used before!

Excellent, courteous service!

quick and receptive to my concerns about what had to be done and what I could wait on. Overall a great experience.

Terrific experience start to finish!

I brought my car in for service for several issues, including the clock losing time and the windows rattling. The windows still rattle, and two or three days after the service was complete, the clock was wrong by 1-1/2 hours. I can't help but note the coincidence that the service was poor and the former service manager, who was terrific for many years, was gone.

My experience was poor. registered lic. to the incorrect address. Salesman did not return calls or emails unless pressed by his superiors

From start to finish BMW Mt Kisco worked to make sure I was happy with my transaction. Purchasing an M2 and being out of state brought some challenges but they handled it all with professionalism and efficiency. Made the transaction very easy and excellent communication. Michael was am awesome CA

Eduardo responded promptly to our online query with additional details about the care and set up an appointment as soon as we were available. The car was accurately represented and nicely detailed. The purchase was easy, with no pressure to buy add-ons, although a full range of add-ons was offered. Eduardo then brought in a very informative "genius" to go over the car's features. We highly recommend this dealer.

No waiting. Responsive to my questions with telephone update. Worked on car, which was ready by early afternoon.

I actually have never written a Google review before, but in view of the experience we just had with JASON MUNNING at BMW of Mount Kisco - I am really anxious to. Let's start off, first and most importantly - No,I am not related to our amazing sales guy, Jason Munning or anyone there, but considering the service we got - I may as well have been. My husband and I came up with a tall order in an extremely short period of time. We wanted a BMW with a manual transmission, and we wanted it within 2 days so that we could take advantage of the holiday, pre-end of year incentives. We did some homework on line, and called around to some area and out of area dealerships, and for the most part we were dismissed with sentiments of "manuals are hard to come by" and "there's not enough time to get it done before the New Year". Discouraged, we went to BMW of Mount Kisco just to see the difference between the 440 & the 340, knowing they had no manual cars in stock. There we met Jason. He took us for a fabulous drive in the 440, but I really couldn't handle the 2- door concept, and so we sat down to look at the 340 availability. Despite the number of other potential clients he could have engaged on that busy day, he sat at the computer, locating as many 340's with manual transmissions as he could find. He did not rest, until he found one in the color we wanted, with all of the features we wanted. He did not let the fact that the car was in New Hampshire discourage him, nor that it was too late for a truck to bring it down in time. They arranged for a driver to be dropped off to drive it back, and now it is our baby - a 340 i x-drive. I love the car, and still can't believe how easily and seamlessly we got it knowing that a manual transmission car usually needs to be ordered 8 weeks in advance of delivery. I would send anyone I know - and those of you I don't know - to Jason Munning & BMW of Mount Kisco! Trust me, he'll take care of you!

After a somewhat bad service experience having my car serviced I brought it back yesterday to have some minor open items addressed. This time I was assigned to service advisor Amanda and the experience was night and day. Amanda was very pleasant and professional. She got my issues addressed as quickly as possible while I waited. This dealership recently changed hands and the service department really got off to a rocky start. Hopefully things will get better. I will give them one more chance next year.

What a great experience. Service department was professional, attentive and very accommodating. Mt advisor, Amanda Surace was extremely knowledgable and assisted me through the entire process. They gave me a ride back to my work place and even dropped off my car when the service was completed. I always love complimentary wash and vacuum of my car making it look like the day I first picked it up. I would highly recommend BMW of Mt. Kisco to anyone looking to purchase or service their vehicle.

Everything about the service went smoothly! The check in, discussion with the service agent and even the wait time was as anticipated. Thanks Cheryl

Service is awful. I arrived at 7:30 when they opened and the staff still hadn't arrived. My car came back to me dirtier than I left it. This used to be a great dealership to work with until Auto Nation bought it. The personal attrntion and customer service is lost. You've guaranteed that you lost me as a 3-time repeat customer.

I have had the worst experience dealing with BMW from start to NOT even finished yet. I never plan on buying another BMW. I hope that someone will contact me from BMW and do the right thing!!!

Very helpful and prompt

We had a wonderful experience at BMW of Mt. Kisco. We had an issue with our newly purchased vehicle and they went out of their way to make it right. This car was for my wife, but come the spring I will be getting my car from them and I recommend this dealership to anyone looking for a new car. Thanks Meghan!!!

I was treated very poorly by Pre-Owned Sales Manager Stephen Kear. After asking me to bring my BMW Z4 in for a valuation because I wanted to sell it, he told me he would contact me later in the day. A week later and numerous phone messages later, I have had no response. I have purchased four BMW's from the Mt. Kisco dealership. I will not be purchasing any more from them.

BMW Mt. Kisco IS THE WORST! Worst experience EVER!After 5 months of waiting for the replacement airbag, finally brought my car in for the Takata airbag recall, they called me when it was done and said "great news, your car is ready but your coolent light is on (meanwhile haven't driven my car since APRIL because they said I couldn't drive it due to airbag recall since they gave me a rental) service manager said it was the coolant reserve tank because the car was "sitting so long" had to be replaced at my expense - ($700) he gave me a 10% discount- he said it "would have gone at some time and not our fault" called said the car was ready on Friday pm, went to pick up on Saturday morning (driving 45 mins each way due to running errands) the girl at the counter said "we can't find your car" then when they did finally find it, they couldn't let us take it because they didn't know how much to charge us!! The girl in the office was arguing with the service manager on the phone saying this is ridiculous, these people are waiting, etc. We left with the loaner and were told we would get our car on Monday! On Monday, they dropped my car off to me. A few hours later, I open the door to my car and it smells musty, I get in and my leg is saturated from the carpet!! The entire floor of the driver side and back floor of drivers side is SOAKED with water!!! I call service again, they send a mechanic to look at it, he touches the carpet, calls the service manager and said "yes, the water is real bad, something has to be done" the service mechanics reassures me they will take care if it and he leaves. Service manager calls me and says, "we think it's the sunroof drains, we'll take care of everything and get you back into your car, I ask if I have to pay for ANYTHING and he said no, we'll handle it - call the service desk and make arrangements at your convenience". I called this morning to make arrangements and the earliest appointment with a loaner is next Wednesday! A WEEK after the water was found. There is still water sitting in the car, it stinks and is probably starting to get moldy! Meanwhile, I am NOT driving my car because I don't know what the problem is and don't know if driving it will make it any worse!! So my car will sit for a week with water in it!

I WAS VERY PLEASED WITH THE SERVICE.

All service is good and all staff is so polite and friendly. Only item i particularly is not careful is the pink number plate frame which I was advised it is the dealer's standard. At least, a buyer should hove a choice.

Very positive experience. Bought the car mostly on-line via a helpful and patient salesperson, who gave me a fair price. Definitely recommend over some of the North Jersey dealerships. More selection and less pretension.

Brought my car in for servicing to pass inspection because my check engine light was on,3 days after leaving the bmw place the light comes back on,so i guess i paid 1600+ dollars for nothing,also guess im NOT buying another BMW! Yes im pissed

Very professional & friendly. Had a recall repair which took 3 days. I was given a loaner which is never a problem as long as it's schedule. My loaner had a problem & Mt Kisco BMW swapped it out as soon as I was able to bring it back . Mike Giordano was my service rep. He was a pleasure to work with as was Anastasia at the service desk.

Great service once again! Thanks!

Mt. Kisco BMW provides excellent service rendered by very friendly representatives.

Great service. Always friendly and helpful. Makes for such an easy process. Great people and very professional

Amanda Suraci, was my service advisor. She explained the repairs that I need done and kept me informed along the way. I will defiantly will use her again for my future service needs

Vincent and the entire service department are always a pleasure. My car has almost 100,000 miles and it runs beautifully due to their attention to detail and responsiveness to customer needs!

Mt Kisco BMW is really fantastic - they call right away to discuss what is needed to be done and they have the car ready right on time Thank you so much for always making my experience a pleasure !!

As always, Mr. Giordano was the consummate professional. Very helpful.

Since 2013 I have been a customer at the Mount Kisco BMW and they have never disappointed my expectations. Their quality has never wavered in any respect. From the time I enter the dealership and all through the process the experience is 100% professional. The valet meet you and take the car to the service area for you and the personal at Service are always professional and courteous. Although the personnel has changed a little the over-all theme is the same "quality treatment". I had the opportunity and pleasure of meeting a new Service Advisor named Gregory Duds who was very instrumental in guiding me though the whole process. As always the staff at Mount Kisco BMW has shown what quality and professionalism is all about and I will continue to rely on their services.

So this doesn't happen every day. My wife was in her car waving frantically at my son who was pulling onto our driveway while she was driving out. Her gold wedding band, which clearly needs to be sized, flew off her finger and into the back seat. No big deal, right? She just had to go into the back seat and find it lying there or on the floor. Nope. She scoured the entire car, front and back, and the ring had apparently disappeared. But the windows were all closed, so it had to be in the car somewhere. To say she was upset would be quite an understatement. When I got home that night, she and I together went into that car to find the ring. We spent at least 30 minutes going into every nook and cranny of that car, to no avail. That ring had literally disappeared. Now, she was panicked. I told her not to worry--we'd make an appointment for the next day with BMW of Mt. Kisco's service department (we purchased the car there), and we'd ask them to find it, even if they had to dismantle part of the car to do it. That's exactly what they did. They actually removed the seats! It took more than half a day, but those guys clearly felt her pain and weren't going to stop until they found that ring. And they did. Not only was that the result that we were obviously looking for, but the thing that struck us the most was the empathy they clearly felt and the determination to find it, no matter how long it took. And I felt the price was very reasonable considering all the work they did. Needless to say, we are extremely grateful to Mt. Kisco BMW and will remain loyal to them as a result. And my wife will NOT wear that ring again until she gets it sized!

I leased my vehicle from BMW of Mt Kisco and have had a great experience thus far. I recently took my car in for an oil change. I used the online system to select a date and time. I elected the "wait while the work is being done" option. I was disappointed to hear that they were an hour to an hour and half behind, but that happens! I just wish the delay was communicated to me through email or text before I got there. I was able to use the internet to work while I waited-- so that was great. Everyone was courteous and professional. They kept me aware of what was going on throughout my time there. I would recommend this dealership.

BMW Mount Kisco is as good as it gets. I did buy my car through them and return to their facilities for service. Very professional and thorough.

As always, bringing vehicles in to BMW Mt Kisco is smooth and efficient. Greeted upon arrival; service record ready; loaned vehicle available; work done on time, as promised. Bravo!

The staff and services are just out of this world. Keep it up BMW of Mount Kisco. You will always have my business and recommendation to family and friends.

The service at Mt. Kisco BMW is second to none. The entire staff is friendly, professional and truly care about your needs and concerns with your car. My service advisor, Greg, was awesome. He spent plenty of time with me to make sure that he knew exactly what I wanted done to my car. When I picked it up, he went over everything with me thoroughly. He had a great sense of humor but was also very professional. In addition, they had my loaner car all ready when I arrived so I didn't have to wait around at all. I highly recommend their service department and Greg in particular!

The service department has consistently provided me with 5-Star service. Staff is courteous and eager to assist. Vincent Robustello (Service Manager) goes the extra mile every time. Very happy customer!!

Very pleased with BMW of Mt kisco. They have excellent service and a very polite staff. Would definitely recommend them.

I travel from Pelham to Mt Kisco because of superb service. Always on time and never need to return

Great service. No hassles! Kevin from service followed up to see if I was happy with the service. I was very happy. Thank you

Everything was done as requested including a free car wash. I couldn't be more satisfied.

I had my car serviced for the first time at BMW Mt Kisco. Everything couldn't have went smoother. Everyone was very attentive and making sure my husband and I were taken care of either as I dropped the car off or picked it up later that day. The loaner program also went very well. Thank you

Mike Conigliaro was A pleasure to work with. He was extremely knowledgable about the car, very proffessional and he expedited the deal quickly. I highly recommend this dealer.

Excellent fast first rate service. The seating area was clean, comfortable and well stocked. Service people were speedy and efficient.

Front and rear brake pads were replaced with premium service, now 51,000 miles to go on the Front and 36,000 miles to go on the rear. Amanda, Vincent, and D. Segal took excellent care of my car. The loaner car was perfect! They also washed my car after the service was done. I couldn't be more happier!

I made my 1st 8000 mile check up appt and it was so perfect. From the minute I pulled up to the minute we picked up the car. flawless. The customer service rep, Amanda was great! The gentleman that greeted us was professional and kind! We even received mints as a little gift when we picked up the car. They cleaned and washed the car as well. Great Service..that is why we bought from Mt. Kisco BMW!

Oil change, and headlight adjustment professionally done. Asked to have rear break job done according to on board data showing 3,000 mile until needed. Instead they did a brake inspection, told me in writing the condition of my rotors and brake pads. Braking system was in good order and the brake job was not needed at this time. That is integrity. Kudos to Mike Giordiano the service advisor.

I just leased my third BMW from Mt Kisco. It is the best overall car buying experience I've ever had. Their service department is friendly, knowledgeable and understanding.

the problem was recorded the work was done with attention to the details the issue was resolved

Mike made the process of leasing my new 235i easy. He was professional and responsive to all of my communications.

What great service. Pick up and delivery are just a few of the bonuses I enjoyed when I needed my car serviced. Amanda the service manager went above and beyond my expectations. The car came back to me as good as new with repairs complete and a nice cleaning. I always look forward to dealing with BMW of mt. Kisco.

Having purchased and leased cars for over 30 years I can honestly say I've never had a more favorable, respectful, and honest experience like I did with Rich McCarthy at BMW Mt. Kisco. I gave him my monthly budget and he crunched the numbers and was able to produce my dream car, a 2016 BMWx3 with all the bells and whistles that I would not have ordinarily included. His patience, attention to detail and overall professionalism was one that I will remember for quite some time. Especially when my lease is up and it's time for another new car.

Very understandable, not stressful , professional atmosphere. Real good experience . Suggest to check up this business even you are looking for other the BMW car Hanna,Yonkers

Great dealership for fast and professional service.

Excellent response to our questions. Loaner car was perfect

The service dept is amazing. The desk star are so friendly and accommodating. The service manager is trust worthy and treats me like I am their most valuable client.

Whenever I have a problem or issue with my vehicles I never worry because I know that Vincent and his staff will see to it that I receive excellent, personalized and professional care!

Excellent service and consultation. Jim Salkin client advisor was very courteous and attentive. I have been leasing from this dealer for quite a few years. As always they are highly recommended. You can get as good a deal as you can. This is my 6th BMW lease with them.

I am so happy with the purchase of our new BMW X5. Great sales people and customer service. This is our second purchase at this dealership and I would't go anywhere else!

Matt was simply a pleasure to work with!! Delivered on everything he said, and was extremely hands on

Had a great experience. Jack was very attentive, provided some great advice and customer service and even followed up to see how I was enjoying the new car. I would highly recommend this dealership.

bought a new 2016 x5 from bmw mt kisco. i dealt with mike conigilaro and he was attentive and prompt. i was looking for a rare combination of colors and when he determined that it was a car he could not locate, he suggested a custom build. the incentives available were expriring on jan 4 so i never thought of ordering my car but mike said that he can turn it around in 2-3wks. long story short i ordered the car on dec 8 at 7pm and i had my car home on dec 23. i saved more than 2k just by ordering the car to my specs without any extra options i did not want or need. i think the stars lined up perfectly as this dealer had a production slot that was available for dec 9. from the moment i talked to mike for the first time on dec 8, it took about 30mins for us to come to terms on a deal. i knew what i wanted and what price to pay. mike's communication was very very prompt. had some of the other dealers i was dealing with was more prompt, i probably would have ended up buying from them. all in all, a very pleasant experience.

I just purchased my 6th vehicle from BMW Mt. Kisco. My new sales rep, Jay did a great job of getting me what I wanted at a fair price. He was not only professional but is a really nice person. The process was flawless. I have never been dissatisfied at this dealership. My experience with the service there has also been very good. Thank you Jay!

This was a great experience from start to finish! Great price! Great Car.

Always great and makes you feel good and satisfied about my service experience

There is only one word to describe the experience in the purchasse of my new vehicle EXCELLENT

I took my 528 i BMW to Mount Kisco for the complimentary winter inspection event and was totally satisfied to the quality of work I received. Not only did they check the fluids but they also did a complete check on the entire car. Any and all errors were corrected and worn parts were changed. Because certain parts needed to be ordered I was given a loner so that I could continue taking care of my personal business without delay. I must say that the Mount Kisco BMW has been the only dealership I take my car to since purchasing it in 2013. Simply because of the grade A quality and care they provide.

Thank you Dave, Parts Manager and terrific person to know. Dave introduced me to Richard McCarthy, a seasoned polite salesperson who made the experience a pleasant one.

We got a rare car, the M3, at an excellent price. Love the sales and support staff. Bottom line: Great price and staff

I am so happy with my purchase of a new 2015 BMW. I love this car as well as the sales and service at BMW Mt. Kisco. My client advisor was very knowledgeable which made my decision the perfect choice for me! Thank you Bryan LeBlanc!

Obnoxious/Overpriced Parts & Service Department - call, provided by VIN to get a replacement key and they quote me a price, which later when I went in was 40$ higher and all I got was "well you didn't talk to me". The parts guy was a real jerk, didnt even ask what I needed, so I when I corrected him he gave me attitude. Typical Westchester attitude thinking they are better than everyone else and everyone should pay a premium price for something other dealers offer for much less. Save yourself the time and go upstate where the service folks are friendly and not trying to rip you off. Lost a customer as I have service there before and it was OK. Upstate dealer parts was 25% cheaper!

Good car, good service, happy customer. Thank you meet BMW Mount Kisco.

We were in the market for a sporty car (not SUV) that had room for people over 6 feet tall and walked into the Mt. Kisco dealership on a rainy day to 'look around'. The salesman, Damian Lisotta, was extremely attentive and helpful in discussing the available choices and suggested that the 3 Series GT would provide sufficient headroom as well as easy entry/exit. We visited other BMW dealerships in our area and found that Mt. Kisco offered us the best deal. Starting from our initial meeting thru the purchase process and final delivery we found Damian to be courteous, professional and ready to answer any question or concern we had. We also found the business manager, Mike Steinberg, to be very friendly as well as informative. Lastly, when we picked up the car Tom Raio was assigned to walk us through the features as well as answer any questions we had (e.g., setting up Bluetooth connectivity or universal garage door controls). Tom's shirt said he was a 'BMW Genius' and it certainly showed! Given our experience with Damian, Mike and Tom we definitely recommend BMW Mt. Kisco if you're looking for the ultimate buying experience.

All work was completed on-time. The service representative listened to me about issues with the car and took care of it. The dealership provided me with a loaner car as I've requested. Overall a food experience.

With the exception of the typical extended coverage up sell in the buying process, this dealership is fantastic. Service is outstanding. ..accommodating, responsive and really pleasant to deal with. I would absolutely recommend them.

Great experience all around. The staff is very knowledgeable and friendly. Probably the best looking dealership around, it looks like a castle on a hill top and the showroom is beautiful. I love my new BMW!

I purchased a certified preowned 528i with x drive from BMW Mt Kisco. I loved this car the minute I layed eyes on it. I test drove it and fell in love all over again. Joe helped me figure out exactly how i could get into it and I've since bought it and been driving it for a week. Best decision ever! Best dealership ever!

Our sales representative, Jack Salch, was affable, informative and exceptionally helpful in the process of selecting a certified pre-owned BMW. While the three of us shared personal anecdotes, laughter and a mutual love of music, Dianne and I were put at ease and very impressed by Jack’s obvious integrity and candor. Without pressuring us, he worked to procure all the features we wanted at an acceptable price. When we came to pick up our car he patiently and thoroughly explained how to use the numerous systems that operate the vehicle. He took the time to answer all our questions and to make our experience one of the most enjoyable we have had in purchasing an automobile. We feel confident that Jack will immediately address any problems that may arise in the times ahead and we look forward to having the Mt. Kisco dealership attend all our future automobile needs.

Just leased a 2016 X3 and had a great experience at Mount Kisco BMW. This is my 7th BMW and in the first time I used them. The process was painless and Mike Conigliaro the sales rep was great ... knew his stuff and no pressure.

I dropped off my car early in the morning. Even at that time, the employees who were there before they were supposed to be were happy and helpful. On my way walking down the driveway to meet my friend who was going to pick me up, at least 3 employees on their way to work, stopped and asked if I needed a ride. The inspection took about 45 minutes, and then they dropped the car off where I worked. The whole experience couldn't have been better.

Highly recommend BMW of Mt. Kisco. Excellent sales and service.

A friend recommended Jay Cirocco. I am so appreciative he did. Jay offered me a fair deal from the start. He was responsive, professional, and made the experience pleasant. Honestly, I am not use to the treatment I got and was kind of skeptical. I am now a follower! Also, the business manager Mike Steinberg is a pro. He knows his business and what a nice person! He too made the experience easy. Lastly, when I picked up the car I was taken through all the mechanical and technical features by a young man, Thomas Raio. This guy loves his job and you couldn't help being excited about the product after talking to him. He couldn't do enough to help. I had a few questions after picking it up and he got right back to me! Thanks Thom! In short, if you want a professional team that wants you to be satisfied with a phenomenal product, go to BMW Mount Kisco! By the way, did I say I love my 328xi?!!! This car is awesome!

When I ist contacted BMW mt kisco it was via email re a certified pre-owned 328i x drive. I was very quickly contacted by Rich in sales. Rich walked me through the entire process and explained that no car leaves their lot Certified without being showroom ready > As promised rims, fenders glass etc were replaced to fit a standard of excellence. On delivery the car was perfect. Within 2 weeks it was totaled in an accident . Fortunately the reputation of the 328 is accurate My son walked away unhurt and was found to be 0 % at fault in the accident as well The overall concern for his well being was crystal clear from all who I spoke with at BW Mt KIsco , Very happy to say , Rich and then Joe assisted me in getting a second car equally , actually even nicer. I cannot thank them enough.......... CJL

This is the dealership that shows how it should be done. Buying the car is just the beginning, service is what makes it great. Our third car from here, and the service department is still just as good as it ever was.

Service is top notch at Mt Kisco BMW - they are so friendly and communicative. The customer service is consistently excellent, and the quality is always perfect!

Jack in sales were great very helpful good follow up and new the features well. Great experience I would buy there again.

This is my 4Th car from BMW Mt Kisco and not only is the buying experience a pleasure but the service side as well. I highly recommend seeing Jay for your next car.

Great car buying experience with salesman Mike Conigliaro and BMW Mt. Kisco. Mike was very prompt/professional in his response to my inquiry and questions. The entire process (conducted initially over the internet and then in person) was very transparent, efficient and conducted in a pleasant straightforward manner. As a result, I leased a new BMW 320i xdrive. Based on my very positive/professional experience with both Mike and BMW Mt. Kisco, I would definitely recommend both to anyone in the car purchasing/leasing market.

I highly commend Mike Conigliaro for his effort to make the buying experience painless and transparent. I've been buying cars for many years, this is the first time I actually felt good about it. No pressure, presents the facts as they are and he follows through. Thanks Mike

David Voetsch was wonderful and so patient. Best car buying experience I've ever had. David never tried to push me in any one direction. He genuinely tried to find out what I wanted and he tried to get it for me. Thank you!

We were at our summer home a week away from traveling abroad and our leased vehicle was coming up for return. I wanted to purchase a vehicle before we left and not being home in Katonah I had to do everything by phone. I was put in touch with Rich McCarthy of Mt Kisco BMW and within a few days agreed on a 2015 certified pre-owned 328I. A down payment held the car until we returned. When we arrived at the dealership we met Rich for the first time. He had everything ready for us and in no time we were driving our new car. Rich was friendly and professional and I would certainly do business with Rich again.

Good service and customer service. Definitely recommend. Purchased my car there too. Pricing was competitive. Didn't get a lower price elsewhere.

Very professional and detailed salesmen. Would recommend salesmen to others. Theirs care purchased from salesmen and dealership

Just an excellent experience. No haggling, great service and they delivered what they said. The way business should be done.

I recently traded in my 2006 BMW X5 for a 2016 BMW X3 at Mt. Kisco BMW. I could not be happier with my new purchase. The whole process went smoothly for choosing the model and the color to picking up the vehicle. My salesman, Michael Conigliaro, was personable, knowledgeable and a pleasure to deal with throughout the process. He always kept me in the loop regarding my new car and when I could pick it up. Michael explained the features on the car with precision and expertise. It was a pleasure dealing with Mt. Kisco BMW and I plan on being a loyal customer for several years.

I recently serviced my BMW at Mt Kisco BMW after switching from another Westchester BMW dealership. I have serviced my X3 in Mt. Kisco for two years now and Vince, the service manager is simply outstanding. Best, most professional service experience I have ever had.

I searched countless BMW dealer websites for the vehicle that best met my wishes and then compared prices. BMW of Mt Kisco had multiple options to choose from and their prices were the best I could find anywhere. They were clear and upfront about their pricing strategy, which seems to be a "best foot forward" from the beginning. I didn't have to haggle to get a great car at a great price. The bulk of my interaction was via email. The day I went in, I was out the door in less than an hour. All of the paperwork was ready. No hard sales on add on's. They explained the ones that made sense and allowed me to make a decision. They were very aggressive in getting me a spectacular finance rate, which didn't even end up being through BMW Financial.

We were very impressed with the quality of the BMW we purchsed on 09/15 at BMW in Mt.Kisco!We also were impressed with the friendliness;honesty and helpfulness of our salesperson;Matt Hermoza who made our decision to purchase our new car much easier to make!Thank you BMW of Mt.Kisco and Matt too!!

Came in as a walk in for a oil change waited for the job to be complete, enjoyed a cup a hot chocolate and watched the price is right!!! A few times I hot up to go out on the balcony area they have umbrella tabes and chair, really nice The staff are friendly and helpful. The whole place was clean and organized. They took care of the recall parts of my vehicle and once my car was ready it looked brand new thank you so much to whoever washed and vacuumed the car did a excellent job. Thank you BMW MT KISCO smooth visit

Just purchase a car at BMW Mt. Kisco. Prior to coming to the dealer ship, I saw the car on the internet and entered my E-mail requesting more information. To my surprise, Jack Salch, A pre-owned Advisor responded promptly. We were able to set up an appointment and I was not disappointed with the service I received. Jack was very patience and demonstrated excellent knowledge when showing me the important features and options on the car. He was very pleasant and made me feel very comfortable through the whole buying process. It was a very pleasant experience and i am glad I went to BMW of Mt. Kisco. Thanks Jack

Jay is great. I have leased 6 cars from him and he is helpful, concerned and goes out of his way all the time. I will only lease from Jay. Mt. Kisco BMW also has a great service department, headed up by Vincent. I could not be happier!

Over the past couple of years I have had 2 BMWs serviced at this dealership. Service is outstanding - period! I just completed the purchase of a new BMW here and the process was smooth. I got what I wanted, when I wanted it, at a price that I was comfortable with. My only issue is that I buy a car once every 5-6 years and they sell cars every day. A checklist of things to bring (for the trade-in) would have made the process much smoother. At the end of the day everything was resolved and I am a satisfied customer. This dealership is a class act.

Friendly and effecient. Although I did not have an appointment, they performed the required servicing and got my vehicle back to me in three hours.

In and out in an hour Staff very nice and welcoming Great facility

I was well taken care of from the minute I drove up until I left.

I just tried BMW of Mt Kisco for service and had a wonderful experience. I would recommend them highly!

Excellent service. Experience was quite pleasant , professional and timely. Recommended with no hesitation.

Just purchased a new car from BMW of Mt. Kisco. Found them honest, immensely helpful and absolutely no pressure or tactics. Gave a reasonable price and transparent discounts.The salesman, Mike Conigliaro, was throughly knowledgeable of the US and European BMW line and outstanding on all counts. The business manager, Mike Steinberg, was also most helpful.

Just leased a 2015 328 and am so in love with it! Joe Ameen was a great person to work with as he was very understanding, professional and honestly fun to work with. The entire experience from beginning to end was excellent! I will absolutely be a returning customer. In fact my Mom is next in line for a car and I am sending her to BMW of Mt. Kisco!

The title above says it all! Good people, great service wonderful cars!

I went in to have daytime running lights replaced after 5 years and 49000 miles. Made an appointment. Came in at 8:30 and was out by 9:30. Had coffee and read the paper while waiting. Comfortable waiting area. Prompt service.

From beginning to end the service was above and beyond excellent! Everyone was friendly, courteous and willing to help! The car was ready as promised and was spotless when I picked it up! Thank you

The staff are professional friendly and expert. My experience with the whole service is excellent

Once again, BMW of Mt. Kisco has demonstrated its excellence as a friendly , efficient competent dealer ship.

I have been going to this dealership for 6 years for my same BMW X5. Even driving out of my way after moving to Fairfield 3 years ago just to see them! They are always fair about what needs and doesn't need servicing, complete in their explanation of repairs/services to be performed, and more than patient in looking for those odd noises I think I hear. Even when they are extremely busy, they make sure that I know timelines and estimated completion of work and usually exceed those timelines. I would never go to any other dealership!

I've done my research online on BMW CPO cars for a couple of months. Wouldn't have driven five hours from Maryland to BMW Mt. Kisco if I haven't heard good things about them. The prices & features are awesome when it compares with other places. Found the right car and Ralph my salesman were professional, took excellent care of our entire purchase process and were willing to go extra mile for the customer. Highly recommended! Will buy again.

i had a terrific experience at bmw mt kisco in buying a used car from rich mc carthy...........i found them (and him) to be very honest, fair, and greatly concerned with doing the right thing by customers......their prices were very fair and any problems were quickly resolved..........overall i recommend them highly..........(i previously bought 2 new cars from bmw mt kisco and each experience was just as positive) jeff bennett

I was very pleased with the service I received and the loaner of a new 2015 BMW. Thank you.

Dealership has great service - very courteous staff - drives me to the RR station when i drop off my car in the AM - even offers to pick me up at the station when i return in the PM -advises you in advance of service needs - always follows up !!!

True professionals. A level above the rest. Shop locally and save money.

Vince and the team far exceeded all expectations, YET AGAIN!!! I have had many problems with a used 750 LI, which I did not purchase from Mt. Kisco and he has been the consummate professional in dealing with all of her troubles.

After having bought my X5 I moved into the Mt. Kisco area and this is were I service my car. I have observed how pleasantly the salespeople treat their clients so this is definitely where I will get my next car. From the greeting when you first arrive to leaving you feel you and your car are in good hands.

Great experience. Our third car from this dealer. Keep coming back because the service department is the best. no reason to look anywhere else. We always order a very specific car, and they were great at helping to explain all the options and get it configured.

Customer service was great, service agent was great as well.

We just bought/leased two cars, a 2015 435 Msport and a 2015 328 GT Msport. With the 435 there was an issue as to the rims and the classy people at BMW Mt. Kisco stepped right up and took care of it. I was very pleased with Jack and the Management. Good job.

I came across BMW Mt Kisco when searching to buy my wife a convertible for her birthday. I found Mt Kisco on my internet search and they had three options. I traveled 2 hours from Ct to look at the cars. My sales Jack was a pleasure to deal with and made the experience an enjoyable one, even thought I hate the car dealer experience! I choose the car my wife wanted and came back a week later to pick it up. Jack's service along with the dealer handling the registration in ct along with the delivery of the car with first class, on time and exceeded expectations. Don't be afraid to travel to their dealership to make the purchase and the pricing they offer beat all other deals I had found! Fist class

they stand behind their work and provide exemplary customer service

Mike was awesome from beginning to end, a great amount of knowledge about the vehicle that I was interested in. He was very attentive to my interest in the vehicle without being overbearing like most sales people are. I would absolutely recommend this dealership to any of my family or friends that are looking to purchase a car.

My wife had been looking for an extremely specific BMW - 335i with X drive, with the M package, and with a Manual transmission! Mt. Kisco got one in and worked with me over the phone to make certain the deal was right. We drove 4.5 hours sight unseen on the car with just the reassurance from Rich McCarthy that the car was in great shape. Suffice it to say, we were more than happy with the status of the car and we were thrilled with their willingness to deal with us on a trade-in and make sure we were satisfied. This is my third BMW all from different dealers - but I can tell you my 4th will be coming from Mt. Kisco - absolutely worth the drive! Thanks again to Rich and everyone at Mt Kisco for an outstanding job.

I purchased 2 cars from Mt. Kisco BMW and I have been driving from lower Westchester to their location for service over the past 5 years. Whatever the problem is they usually fix in several hours since I usually wait for the repair. My recent experience was not any different. Amanda and Osario were very pleasant, attentive and informative. They finished the job on time. If you are interested in an excellent car and superb service, I recommend Mt. Kisko BMW without any hesitation to everybody.

These folks were very polished and professional and accommodated my early arrival without a problem. They finished a recall replacement in less than a day and volunteered a loaner (which was far nicer than my car). However, just like BMW itself, you pay top dollar. A light remained on related to the airbag. Despite their being involved with the airbag already, this was a separate, billable ($140/hr) service, just to look at the ODB code (maybe 2 minutes?). So, you are treated like royalty and will pay royalty rates.

Excellent sales staff. You won't find a better deal anywhere else.

Great customer experience. Especially with Stacy at the service counter.

Had an accident Saturday night going into Sunday and my car was totaled so I needed a car fast and BMW of Mt. Kisco made that happen fast and easy, I want to thank my salesman Matt for making the process easy so I can get back to work. Martel

I just bought a certified used 2013 X1 28i xDrive from BMW of Mt. Kisco. The overall experience was top notch. Dealt with Rich who is very knowledgeable and has a great sense of humor. The dealership is offering used cars at very aggressive (low) prices. Not much (but some) room to negotiate on the trade in - after some back and forth and some desk research I felt I was getting a very fair deal on my trade and found Rich and the dealership to exercise great integrity when we had to overcome a miscommunication in the process. This was the fourth BMW I bought within the last five years (at four different dealerships) and by far the best experience I have made so far. BMW of Mt. Kisco has won a return customer for sure. I highly recommend this dealership and Rich. PS: Don't forget to ask for the Genius to join you on your test drive - you may learn something new on BMWs, even if you are a bimmer fanatic

I was very excited to find that my salesman - Richard Wiley at BMW Mt. Kisco - was able to find the car I wanted in the US, so I did not have to wait the 6-8 week period for it to be ordered from Germany. Richard made the transaction easy, he answered all my e-mails, was patient with all my questions and delivered my dream car! Kudos to Richard and the team at BMW Mt. Kisco.

I just purchased my 535i from Jim and I couldn't be happier with the entire process. Jim was professional and worked hard to get me exactly what I wanted for a great price. I've worked with Jim before and I will certainly work with him again when I'm ready for my next BMW. Thanks again, Jim.

Was looking for a 328 AWD with low mileage, cold weather package premium pack and nav. Found that car at another BMW dealership near my home in Marlboro, NJ. What a horrible experience at that BMW dealership, It was my first interaction with BMW and it felt like i was dealing with a used car salespeople, safe to say I didn't buy. Then I found my car at BMW of Mt Kisco. Dealt with Jay Cirocco, Very personable guy, very helpful, totally into giving you the best buying experience. What a call act, plus unlike the BMW dealership near my home, he could actually talk about the features in the BMW that i was interested in. After purchase he followed up to see how things were going and I needed a favor and he came thru - no problem. Now my only issue is that the dealership is far from me and I may have to get my MBW serviced at the dealership near my home instead at Mt Kisco, but it is only 45 mins from my job so I may want to use them instead because of the experience Jay gave me. Highly recommended

Jay in sales and Mike in service are tops at what they do. I currently have a 650i that was in for service and got an amazing loaner, the X5, another beautiful vehicle, which I then decided to lease as our family vehicle. From start to finish my experience was flawless. Everyone at BMW Mt. Kisco greets you with a smile, is extremely helpful and all are a pleasure to deal with. Service with a smile, professionalism and by far, the most superior driving experience you could imagine. BMW Mt. Kisco is truly #!.

I love my new 328 and all the options ;-). The service is always wonderful.

Bought a certified pre owned X5 from Mt Kisco BMW great customer experience. Knowledgable consultants no games no typical car dealer run around. Beautiful facility all used cars inside a massive climate controlled garage. Very convenient. All I can say is EASY deal with great helpful people.

Spoke with Ralph very professional. Fair price great car. Made things easy. I would buy from then again.

For the last 5 years, i have been going to another BMW Service location. I thought the other one had great service until I recently took my car to Mt. Kisco BMW for servicing. what a great experience. They took my car right away, called me and explained the problems they found and resolved my issues in a day. very clean environment and professional atmosphere. NOW...if i can only find a way to reduce the cost of BMW parts, i would be all set.

This dealership is exceptional. I leased a new BWW X1 and it is a great car. The transaction was very efficient and flexible. My first 10,000 mile service was easy to book and was handled very quickly. Both the sales and service teams are very impressive and professional. Will definitely get my next car here!

I have been utilizing BMW Mt Kisco since 2009. My purchase was pain free, the deal was very open and honest. On the service side, this is where the dealership shines. Vince and his staff really know how to take care of the customers. I am a car fanatic, I have never had an issue with service. They keep my car clean and neat and the service is performed as requested. If there are any questions the service department makes it right, quickly. I highly recommend this team and would by another car from them.

Noticed a bulge in a tire just before leaving for a long trip. Called the Mt. Kisco service department. Dropped it off on the way where they had a replacement car waiting. Tire was fixed and it was cleaned and serviced and inspected, and ready upon return. Friendly, efficient and fast service.

I recently purchased a Certified Pre-owned X3. The car is in mint condition and i am very happy with it. We found the car online using filters on the BMW website. We started by speaking with Rich McCarthy of BMW Mt. Kisco. He was helpful on the phone. In taking a trip to the dealership, we worked exclusively with Rich. He was prompt, courteous and knowledgable. The transaction was easy and pleasant, thanks to Rich. I recommend strongly that anyone who is thinking of purchasing Certified per-owned BMW get in contact with Rich McCarthy at BMW Mt. Kisco. Great experience!

Excellent—I have dealt with David Voetsch for my last few BMW 750s. He is efficient, responsive and makes the purchase simple. BMW MT. KISCO supports David In the professional way he handles customers. This has been especially helpful because of how busy we all are. The pricing we fair with no haggling which also adds a trust factor in the purchase. I would recommend this salesperson and BMW MT KISCO TO anyone looking for a fair, professional car buying experience.

I had a defective fuel pump that was replaced. There was a gasoline spill inside the passenger compartment that occurred during the repair which was poorly managed. My car still reeks of gasoline after airing for 1 week. Very sloppy

I purchased a preowned BMW from Mt. Kisco a few years ago. I'm about 50 miles from Mt. Kisco and there are many BMW Dealers that were closer, but only Mt. Kisco had a preowned in the exact option configuration that I wanted. The entire experience was outstanding. Very recently I was on the market for a New BMW. The option and color configuration I wanted was not available at any dealer and I therefore needed a customer order. After getting price quotes from local BMW dealers and truecar.com I contacted Mt Kisco. I already knew that Mt. Kisco have great customer service from my preowned purchase a few years ago, but didn't know if it would be worth my while to travel the extra distance. I was pleasantly surprised that Mt. Kisco had the best price. It was well worth my while to travel the extra 50 miles. I ordered the car in March and was told it was too late for the April delivery, but I should expect it around mid May. I picked it up on May 9 (about a week before they had estimated). I love the car and this was my second great experience with Mt. Kisco.

The customer service is excellent. They opened an hour early to deliver our car out of convenience to me.

Purchase process hassle free and easy. Fair to deal with and responsive

I haven't bought a car in a long time. But it was time for a new SUV. My wife and I both like the technology and features available in the x5 but we had very specific requirements and wanted a low mileage pre-owned vehicle. I steeled myself for the hard sell, haggling and trips to the managers office but was pleasantly surprised when a friend recommended BMW Mt. Kisco and a sales person that she had dealt with. BMW Mt. Kisco is a showcase for BMW products with a courteous knowledgeable staff. The sales person we dealt with found us exactly the car we wanted right down to color - no haggling, no hard sell. He then spent all the time we needed helping us understand iDrive and many of the great features and driving aids in our x5. I would recommend BMW Mt. Kisco, our sales person and the staff we dealt with to any one looking for a pre-owned or new BMW.

Have had great service with BMW Mt. Kisco. Quick and efficient. Vince know what he is doing running this department.

In 45 years of owning cars, this is the best customer experience I've ever had. The salesman, Jim Salkin, was great when I bought this car, and my first service yesterday was unbelievable: I was greeted outside by a courteous man who took my car and showed me where to go. Everyone behind the desk was friendly and efficient, and I was off with my loaner car (very new and clean) in about five minutes. The service representative called me a few hours later to tell me my car was being washed and would be ready whenever I wanted to pick it up. Again, same experience: out with my car in under 10 minutes. And that included stopping in to say hello to Jim and tell him what he already knew: the service at BMW Mt Kisco is fantastic.

I really love this dealership - Joe Ameen was really great - I have never been to Mount Kisco BMW before and everyone was really nice It has been a long time since my first BMW so thank you for making my experience so lovely

Great experience! Everyone in the Dealership was so helpful. Thank you so much Richard!

Excellent Dealership. A pleasure working with Richard, he was great!

I purchase my cars at Mt. Kisco because their prices are great but their service is amazing. Always helpful and very fair. I highly recommend this dealer. Gary W

This dealership is by far the best in Tri-State. Excellent Service, huge selection of used cars, beautiful show room and salespeople that are outstanding-not pushy but helpful. Overall, a good experience.

This review is about my excellent leasing experience at BMW of Mount Kisco. Having owned or leased from all the German manufacturers over the years this has been my best experience to date. I was greeted on the sales floor by Bryan LeBlanc who very professionally took me through a test drive, options and vehicles available. My interaction with the sales manager, Neel Casimir was very conversational and we quickly got to a mutually agreeable deal. I took delivery days later and have been very happy with the car. Drama-free means that initial conversation, test drive and consequent deal were all completed without over-bearing salesmanship. I would certainly welcome the opportunity to do business with them again.

It was my first service visit to BMW Mt.Kisco with my new car and it was an overall excellent experience…Everyone was extremely welcoming and knowledgeable and could not have been more accommodating and the dealership itself is a lovely environment to sit and wait for service… So glad I bought my car there and will continue to have it serviced there…..5 Stars!

Second time buyer at Mt. Kisco BMW. I will be picking up second new BMW from them Saturday. It is always a transparent deal without surprises.The premise is beautiful. The staff are always pleasant and attentive. I have also brought my cars there for service. Never let me down, and always accommodating . Car is always looking new after service. I recommend them to anyone looking to service or purchase. I never get the feeling I am being pressured. I requested any correspondence to be email instead of phone, and they respect that. JOG

What most other people say about Mt. Kisco BMW is generally true. The facilities are nice and the buying experience and staff are professional. Under warranty, I had services done several times and that was fine, and the car is returned clean. However, recently I had my annual inspection and some other non-warranty work performed, and to my dismay, the cost of these services were initially absurd. I pointed out that serveral of these services were listed on their website, like the oil change, cabin filters, brakes, etc. (under BMW Value Services), but the service advisor seemed to have no knowledge of these, even after I pointed them out. After some back and forth, they did finally adjust to the charges to a more reasonable amount, but that took several calls and emails and 10 days to accomplish. More than just the pricing, this event makes me rethink if the work was even done or required at all. If you plan to use them for repairs, make sure to do your homework in advance, get a clear estimate on the charges for every item, and check your invoice. Otherwise, it may be cheaper to just buy a new car vs having the oil changed!

IT ALWAYS IS A PLEASURE TO VISIT BMW IN MOUNT KISCO. THEIR SERVICE DEPARTMENT IS TOPS, EXTREMELY FRIENDLY AND RELIABLE AND THAT TRANSLATES INTO SOLID SUPPORT FOR RETURNING CUSTOMERS TO KEEP LEASING THEIR BMW'S AT BMW MOUNT KISCO. JAY CIROCCO WHO HAS BEEN THE SALES PERSON FOR EACH AND EVERY CAR I LEASED AT BMW MOUNT KISCO, IS MOST PLEASANT, KNOWLEDGABLE AND RECOMMENDABLE. A PLEASURE TO WORK WITH.

I visited the BMW of Mount Kisco service department for a maintenance check and as usual I was not disappointed to the service or the over all professionalism of the staff at Mount Kisco. Nicole Malaspina, the receptionist was her usual helpful and professional self. I was assisted by Rick R. Melwani, service advisor and he guided me through the process, giving me detailed information about my car. I also had the opportunity and pleasure to speak to Mr. Jay Cirocco who works in sales. Although I wasn't there to purchase a car I always enjoy a conversation with Jay, because I actually purchase my BMW from Jay, so we do have a positive history. Another thing I like about Nicole is she always e-mails me to remind me of my next visit. They are professional in that respect and I truly appreciate it.

BMW Mount Kisco Service Department provides a level of service unparralled. Vincent the service manager is representative of the professionalism that a client deserves. He is quick to respond to client questions and personally works to resolve any issues. He and his staff provide a commendable experience.

I just leased my 3rd BMW from Mt Kisco and before I did this I went to 2 other BMW Dealerships shopping. I came back to Mt Kisco for their Salesman - Dave was extremely professional , knowledgeable, easy to deal with, held true to what was offered and gave me the best deal . As for the Dealership itsself - Its the Best. The Service Dept, which I have use in the past was most helpful, professional and concerned. Need I say more

I got a flat tire 90 minutes from home, and I found these guys who were a couple of miles away. I limped my car over to them, and they took me right away, and actually one of their technicians stayed late to do the repair. Thanks to Vince, Stacy and Joe for bailing me out of my emergency!

I purchased the car I leased from BMW Mt. Kisco 3 years ago. The process was simple, and BMW Mt. Kisco saved me money by buying it from them vs. the lease account. Sam Brown was very helpful and easy to work with. The whole dealership is fantastic.

Mt. Kisco BMW has it all together. My purchase was a 5 series ...... 2 visits took care of everything. Very efficient and user friendly. Jay and Emerson actually made it an enjoyable experience.

Dealership is first class. My BMW sales rep Jay Cirocco at Mt Kisco BMW was terrific. He was very helpful and patient in answering questions. He was always accessible.

In the last 30 years or more, I have been buying Mercedes Benz automobiles. I probably have purchased over 20 cars in that time. The purchase process has rarely been as organized as this BMW dealer. Details were provided, negotiation was direct and straightforward and ordering was easy. At scheduled delivery, car ready when they said, detailed walk through paperwork as well organized and the detailed explanation of the cars features and operation was solid. We done! Prior to going to this BMW, I had been in two other BMW dealers in Westchester, one in NYC and one in Jupiter Florida. I told this salesman (Sam Brown) that I did my homework and that was expecting a good deal and the best price would get my business. Not only did the salesman get me a good price, but he found the car we wanted at another dealer and had it transferred for us to buy. (We wanted a 2015 as we did not like some of the seat color changes in the 2016). I was completely satisfied with this whole buying experience and recommend BMW of Mt Kisco and salesman Sam Brown to anyone buying. By the way, this is a great car. 650iX. I may buy BMWs instead of Mercedes from now on.

This is the second BMW I have leased from MT KIsco BMW...I did not think it possible but this was an even MORE pleasurable a time. Jay Cirocco and Emerson took such time and care in ex[plaining all my options and helped me all along the way while providing me with all I required. The premises were spotless and everyone from service to sales was accomodating and cordial. This would be the ONLY BMW dealership I ever deal with in the future. I strongly recommend seeing Jay and Emerson.

Fast, profesional and great value .... i did not know this level of service existed.... very happy.

Dave helped us with this purchase, he was extremely knowledgeable as well as reasonable when it came to working through the numbers. Most importantly, he and the entire team were incredibly flexible in working with the very tight schedule that we had to complete the purchase. I would recommend this dealer as well as Dave personally without reservation to anyone considering a BMW.

Three years ago, I brought my 2004 525i to BMW Mt. Kisco. At that time, they worked with Geico to identify and repair electrical problems caused by 'sideways rain' exposure. Very pleasant experience for me. Just recently, further electrical issues arose. I took the care back to Mt. Kisco. Again they worked successfully with Geico to extend the claim from 3 years back. I'm very pleased with the service and customer care, especially working with Jason T.

Very responsive throughout the whole process, great service, and best price by far.

A very pleasurable experience dealing with Rich McCarthy. I was looking for a used car and he knew exactly what I was looking for. He knew the car inside and out, explaining everything about it. Paperwork was a breeze. I'm very happy I went there and will go there again in the future.

Had a great experience buying at BMW Mt Kisco - Sam Brown provides great customer service and is extremely responsive to my questions. I would highly recommend using him.

Initially communicated online and agreed to meet with Mike Conigliaro. I had expressed interest on a X5 and X6 and was told to drop by at my convenience. I've done my homework on the X6 but what impressed me most is that Mike is very knowledgeable with the high tech gadgetry of the car. A major turn off for me is when a customer knows more of the product than the salesperson. We ordered the car to our specifications that day.

Mt. Kisco BMW gave me the best price. Great customer service. They were not pushy at all. I'm very happy with my purchase at Mt. Kisco.

My wife and I were watching our Ford Explorer's odometer tick past 150,000 miles and the transmission was failing. We needed a new car of ourselves. By chance on Sunday morning 3 weeks ago, Mt Kisco had exactly what we were looking for, we emailed them and they called in 30 minutes and we set up an appointment later in the afternoon. Mike Conigliaro called us and he is a bright young salesman who was very helpful. He took us on a number of different drives with different cars. He gave us a fair price on our trade in and we made the sale for a pre-owned X1. The only difficult situation which appears to be a problem throughout the industry is the knock on costs when we papered the deal. We had to pony up another $30 per month for what amounted to insurance coverage so we would not suffer charges when we turned the car in at the end of the lease. Also keep in mind as you negotiate your 36k mile lease, you will need to buy new tires which will cost you about $1600. Overall the experience was good, certainly the part Mike played. Ask for him.

Your staff gave us top notch attention. Richard Wiley has been taking care of my wife and I through at least six cars. He goes the extra mile to be sure we're taken care of.

I brought my car in for service and I could not have been treated better. Vincent, the rep. who helped me was in one word, a gentleman. My loaner car was waiting for me and the service was done a couple of hours earlier then expected. He answered my questions with patience and honesty. I could not have been happier with Vincent or the service that was done to my car!

Pretty good experience. Initially spoke to a salesman about a car and told me there was a no haggle policy so I emailed a supposed manager and got no response. Eventually I spoke to another manager and he couldn't do anything either. I ended up gettin the car anyway cause it was a good deal but still as a customer I like to feel like I was getting something. Car needed brakes so dealership supposedly replaced rotors and pads so brakes felt good better. Car also was having shifting issues at high speeds so I called up and they gave me a rental car and fixed the issue as well. Overall good experience besides the bargaining experience.

My salesperson Jack was wonderful. He was very helpful and showed us a number of excellent vehicles before we settled on our X3.We're delighted with it. It runs like a dream and has all the features we wanted.

For me, buying a car is one of those experiences that equates to one thing ... Stress and intimidation. But, this experience was anything but that. From the first interaction to driving away... the experience was surprisingly painless. The salesman was informative and helpful. He was responsive to both my needs and wants. The time spent with BMW's genius to learn how to use the car was extremely informative and understandable. Even the financier was tremendous ... no pushy selling of things I didn't need. I love my car, but when the time comes for a new car, I will be back again. Thanks so much!!!

Been servicing several BMW's at this location for 10+ years. Any negative experience I've had has been quickly remedied with no hassle or additional cost. In particular, Service Manager Vincent Robustello is a model the entire industry should emulate.

I just leased a car and the entire experience was excellent. Dave Voetsch, who was my client advisor, is phenomenal. I came in not knowing which car I wanted and he patiently test drove 5 cars with me, telling me the salient features of each one and ultimately helping me choose the right one for myself. He is incredibly knowledgable, committed to making sure I felt safe and comfortable in the car I ultimately chose and incredibly professional through the entire process. I have also had my prior BMW serviced here and have always had an excellent experience. The finance manager, Mike Steinberg, was also extremely professional and worked with me to give me the best deal possible. He spent a great deal of time with me explaining all of my options and making sure I had all opportunities to get the best deal. I am grateful to this dealership for being so committed to making this process so easy and pleasant. I feel fortunate to have gotten my new car from this dealership and recommend them very highly.

Bryan LeBlanc took great care of me at this dealership. I could not be more pleased with my new car and the level of service provided. I love the car and I am very please with my purchase.

It was a pleasure buying a car from this dealership. I bought a certified 2011 3-Series and the car was detailed like a new car. They treated me with respect and the whole process was great. Highly recommend Joe Ameen if you are looking for a certified BMW!

From the moment you begin the process, through service of your vehicle throughout the lease, everything is done to the best customer service standards possible. The staff is pleasant, courteous and knowledgeable. I have owned many BMWs for 20 years, and this is my third at Mt Kisco, and I will never go anywhere else. And Jay Cirocco is the best sales guy!!

I am now leasing my third vehicle from BMW Mt. Kisco and my recent experience with the sales team was exceptional. So much so, that this is the first dealership review I have ever taken the time to write. I found the Client Advisor (Jay), Business Manager (Joe), and the BMW Genius (Mike) to be extremely professional and knowledgeable. They used a program, that I was not aware of, to put together a terrific/fair deal. There is no question that I will refer anyone I know, that is interested in a BMW, to BMW Mt. Kisco and the sales team I worked with.

Brought my car in yesterday for annual inspection and service. Was given a convenient appointment with a loaner car. Work was completed as expected and before the quoted time. My service advisor, Kevin, as well as all the support staff I interacted with were very professional and a please to deal with. I have had many service experiences with another major dealer in the area so I can say with confidence Mt Kisco is the best!

As always excellent and professional personalized service.

Having leased six BMW's over a period of almost twenty years from several different New York/Connecticut dealerships, we can honestly say the service levels at BMW Mount Kisco were superb! From our first encounter with Richard Wiley, we had a comfort level that everything would be handled efficiently - and it was! The car chosen had to be ordered; Richard kept us informed as to its progress and tentative date of delivery, assisted with every aspect of the paperwork and documents required, worked with us for the best pricing; excellent customer service and communication all the way!

Just got the 2nd BMW from Mt. Kisco. Once again, it was a smooth process. Perfect dealer, perfect car, perfect price!

This is my 4th BMW x3 that I lease from BMW mt Kisco as always very professional and attentive to the customers needs especially Richard Wiley my sales rep. They have always been courteous and professional with all my dealings with them. I recommend them to anyone who is in the market for a BMW. My wife also has leased a 328 xi and is very happy with all of their services including maintenance etc.

I bought my first Bmw At Bmw of Mount Kisco.N.Y and the experience could not have been better. Ralph was a great sales representative i would reccomnend buying a car with Ralp. He is very knowledgeable and he made my car buying experience very smooth.

Took my 328ix for scheduled service. I was promised a two hour time frame (so did not opt for a loaner) and that is exactly what I got with a complementary car wash/vac to boot! My service adviser Kevin was very professional, described to me all the service that was done and answered all my questions specifically re: run-flat tires.

My salesman was Sam Brown. I used the internet to search for my new 435i xdrive and Sam made sure I got the price and had it built just the way I wanted it. In addition, when there was a special offer, after I had already placed my order, Sam let me know that I could deduct the additional incentive off of the final cash that I was bringing to the dealer. It was a very simple and straightforward process. I drove 75 miles to purchase from Mt. Kisco and it was worth the drive, plus the scenery is nice up that way as well. Lastly, during the final paperwork process the finance guy wasn't pushy, but suggested two products that I may be interested in. I'm glad I took the wheel and tire protection because my car has 19 inch run flats and I hit a large pothole the second week and sure enough I damaged the tire. I drove on the run flats to my local dealer, here in NJ, and they installed a brand new run flat for the $50 deductible. Luckily the rim was fine, but that's covered too. All in all I will definitely give Mt. Kisco another chance to earn my business again when I get my next BMW.

BMW Mt Kisco NY was as pleasant an experience as I eve had buying a new or used car. The sales rep was professional, had my concerns at heart and delivered an expert and rewarding buying experience.

My experience purchasing a pre-owned vehicle and having it serviced at BMW Mt. Kisco has been smooth and seamless. I called to arrange service and requested a loaner vehicle. I was quickly given a date. On that day I was greeted as I pulled in to the service area and quickly processed and shown to the loaner car. I was called in a timely manner that my service was done and I was, again, quickly processed by Jason who explained everything that was performed by the service dep't. Then my vehicle was right in front of the door for me to take home. The whole process was quick and efficient! I strongly recommend both purchasing and servicing at BMW Mt. Kisco.

We had a very good experience with this dealership and with Bryan LeBlanc who took excellent care of us throughout the process of buying and taking delivery of our new car.

Jason Tuminaro made my most recent experience at BMW Mt. Kisco a pleasurable one. My car was in for multiple reasons and Jason made sure to call me every day updating me on the progress of my car. You could tell he really cared about his customers.

Service is great, sales people don't hover. I've gotten 3 BMWs from them and would never go anywhere else.

They make you feel special. Easy to make appointment, taken on time, quality work and personal treatment. service manager is on top of everything. They do everything necessary and more to make you satisfied.

Had a great experience purchasing our first bmw 328i. Salesperson Ralph was excellent and extremely knowledgeable. Easy to deal with and we didn't feel any pressure. We definitely recommend this dealership.

I had visited many dealers in try-state area but sales staff Sam & Neel at Mt. Kisco were the nice people to deal with compared to other BMW dealers. They helped me in achieving my goal. I have Mercedes cars but this was my first buying experience for BMW car with BMW of Mt. Kisco. I am happy with my decision and experiencing a real driving pleasure with BMW X5. I feel it is a better buy over Mercedes. With this positive experience I will direct my friends to this dealership and will return to this dealership for my next BMW car.

I must admit I was extremely intimidated going into BMW for the first time. My assumption was that it would be stuffy and I wouldn't get the time of day. I couldn't have been more wrong! Joe Ameen at BMW Mt. Kisco made sure I was comfortable regardless if I was buying the car or not. His honesty and attention to meet my needs, not the dealership's, made my car buying experience a pleasure. I NEVER thought I'd say that about any dealership....but BMW Mt. Kisco is the Ultimate Dealership for the Ultimate Driving Machine!

Let me say from the beginning, I have a history with Mercedes Benz but I just got into my very first BMW and I am loving it!! The vehicle speaks for itself but what helped me make the switch and solidify my choice had a lot to do with my client advisor, Jay Cirocco. He has a wealth of knowledge. I found him to be very honest. No "salesman" stereotype here. Jay made sure I received the best deal available from BMW and really looked out for me. Once I made my decision, Jay took the reins and made sure everything went smoothly. He kept me up to date with the delivery, finance and insurance. A pleasure to work with. The dealership is spacious and clean. The staff is friendly and helpful.

I bought a certified pre-owned 328xi one year ago from Mt Kisco BMW. This is my first time owning a luxury-brand car and I have been pleased to learn that the luxury experience goes beyond the car itself. Since purchasing, I have taken the car in for service three times. For me, the purchasing and service experiences have been remarkable in how straightforward, hassle free and accommodating they were. It seems that real thought has been put into improving the customer's experience and it shows. Every single person you interact with is friendly, profession and helpful.

Jay helped me find the perfect car and let go of my 11 year old 325xi. My husband and I did research and comparisons before I picked a 2014 328xi Gran Turismo. This car was a loaner so it only had 6,100 miles on it and I am thrilled to be its first owner. The car is a dream to drive. I had to go back to the dealer to have the pressure in the tires adjusted and Jay and the service staff were right on top of caring for me and my car. I also knocked off the wiper blade scraping snow and they fixed it with a smile and told me how to get it back on. Michael Steinberg, the business manager is a gentleman and continued to explain choices for coverage and fees. Go to Mt. Kisco BMW Jay Cirocco for a wonderful, attentive buying process and get the BEST!

This is my 5th BMW from them. You aren't a number - they remember your name and care about your satisfaction.

This is the 2nd BMW I leased from Mt. Kisco BMW. Damian LIsotta was excellent in all respects. He was knowledgable, addressed all my concerns and found a new car for me immediately at a very fair price. I have nothing but praise for Damian and BMW Mt. Kisco in general.

If you like working with a guy who knows all the ins and outs and delivers on what he promises without any hassles Jay Cirocco is the one to go to. Needed a car quickly after an accident totaled my 2013 BMW (protected me perfectly) and Jay found me a car with what I wanted at a competitive price. Helped me forget about the accident by being so efficient in completing the transaction.

The service was excellent, everyone seemed friendly and the front desk attendant she understood I needed to get to work 3 hrs earlier.unlike my first visit to Ridgefield CT, I felt welcome and left with the feeling that my satisfaction was their main concern. Thank you Mt Kisco BMW. For turning my very very stressful morning into a relaxing time while I waited for my car.

This is my 7th BMW I have purchased in the last 18 years. As they say, nothing drives like a BMW. I know this, as I have also driven many other types of vehicles. (I even was able to get a salesman from a competing brand to admit this!) Jay Cirocco sold me my first two BMW's but I lost track of him. But, while shopping around for my latest purchase, I found him at Mt. Kisco BMW and he is truly an asset to the company. All the people I have dealt with at "BMW Mount Kisco" have been polite, courteous and very helpful. Not that other BMW dealers are not good, but the people at Mt. Kisco standout!!!!

In 2012 I ordered a brand new 2013 335xi and last year I purchased a certified 2010 from Mt Kisco BMW so when a pebble in the road cracked my windshield on the 2013 I went to them to get the job done and they couldn't come up with a solution, to satisfy a good customer like me, with my insurance company over, of all things, HOURLY RATES! Smh

In 2013 I purchased the X1 and had the happy experience of working with Jay. I have had minor problems and have always been helped immediately. Last weekend the engine light caused us some concern and Jason insisted on keeping the vehicle over night to be certain they had covered all the bases. As always, I want to congratulate everyone for a job well done. Thanks to Nicole and Jason for giving us the peace of mind as we head to northern Maine for the holidays.

Jason in the service dept. couldn't have been more helpful and accommodating. Car was ready when he said it would be. Getting a loaner car also was a seamless experience. thanks!

These guys have their act together. Great team of people looking to make life easy for the customer.

They have it down to a science and the process took no time at all including getting a loaner auto. I have a BMW dealership closer to me but prefer Mt Kisco.

They bend over backwards to make sure your leave satisfied. Thanks Roy, Ben and Jason!

This is the second car we have purchased at BMW Mt. Kisco and we are again extremely pleased with the experience. First time was about 4 years ago, the deal was impeccably handled by Jack Salch, this time it couldn’t be smother with the help of Matt Hermoza who made the experience very pleasant. Also worth to mention our financial advisor, Mike Steinberg, who took care of the financial process and was knowledgable and friendly. We highly recommend BMW Mt. Kisco, thank you all again for making buying our new car such a great experience.

Walked out of a lease, and decided to purchase a similar vehicle. At the beginning of the process everything was very casual, and professional. However when it came to the day to pickup my CPO, there were a few issues with the degredation of professionalism all together. When the advisor decided to essentially call me a liar while insulting my intelligence; while stating it mildly was very unprofessional, and rude. Take into consideration everything was done at this point, and it was a matter of closing out some small details. After this was all said and done, I not only get a "fly-by" for an introduction with my vehicle. In this advisors finest hour, he also goes onto thorughly explain how "important his review is" more than a few times, and had no resevation about NOT taking me for a test drive in the vehicle. I mention that, because when I leave the brakes are noticeably less responsive, and after I bring the car back he again goes on to not only argue with me, while simultaneously; almost without proper conciousness ASKS about HIS REVIEW... at this point, I am more than annoyed, and ask him to leave. That was my experience with SALES. I will say after everything was finished, Mike ( not sales ) was quickly accomadating and understood my frustration, and the service guys are always pleasant. As a prior veteran, a member of white plains lodge, and a student I thought that there would possibly be some area of processionalism, however I am fair for my overall experience, and that is my review.

I have recommend MT KISCI to my friend all have a positive experience

BMW Mt Kisco is awesome and there is never a doubt. I just finished my first service experience with my new car - a 328dx - and they picked up my car from my house, dropped it off later that day, cleaned it inside and out and did the services needed. These guys just make the car experience - owning, servicing - so easy and so comfortable - and that makes it hard to ever consider anyone else. They are simply the best.

Bought my second CPO from jack salch. Very smooth transaction!

Once again, my experience with the Mt Kisco BMW Service Dept was perfect, I believe the Service Advisor's name this time was Justin. The car was ready when promised, the price was as expected, the car was clean and pristine when given back to me. I waited for it and sat comfortably in their customer service area watching television, surfing the Internet and having a diet soda. A most highly recommended department.

The service was great But somebody scratched my car Very deeply

After dealing with a few dealers closer to us, we were able to find the exact car we were looking for here at Mt. Kisco. Every part of this purchase - from internet communication to the test drive to driving it out of the dealership and home couldn't have been a better experience. We live about an hour and a half away - and Rich McCarthy was great to work with. Would definitely buy another car from this dealer - the whole experience and everyone was wonderful. Thank you Rich McCarthy and the entire Mt.Kisco BMW team!

Very satisfied with the service from BMW Mount Kisco. The front desk gentleman Greg and service adviser Kevin are very professional and friendly. I enjoyed the experience doing business with BMW Mount Kisco.

Owning an auto repair shop myself I tend to be extra critical of someone else performing repair on my vehicle. I have had my previous BMW as well as my current one to BMW MT Kisco on a few occasions for warranty work and always left very satisfied with the repairs. The quality of their workmanship tops all. Thank you again!!!

Joe Ameen-client advisor-is an amazing person, and helped find the bmw535 which i liked very much, I had a great experience at BMW Mount Kisco definitely recommend going there.

I've purchased over 10 vehicles over the years. This is my first BMW. I must say this was the best sales experience I've ever had. The whole process can be unctious. This was not the case with Jim Salkin who was through, knew his stuff, warm, flexible, and extremely helpful from beginning to end. And the whole facility seems very clean and well run. I've owned the car for 6 days, still getting used to it, but am very happy with my decision to purchase a BMW.

My experience at BMW Mt. Kisco was excellent. I worked with Mr. Rich McCarthy to aquire my 2012 128i. He was great and made the process wonderful. I will undoubtedly go back when it's time to replace this car, but in the meantime I am thrilled with this ride.

Brought the 2009 535 in for some basic service. Car runs smoother. Seth helped out and made a correction to my invoice (thanks). Would suggest to have more BMW loaners in stock instead of using the rental companies minivan. Not a bad thing but rather go from a BMW to a BMW. Overall, very satisfied once again.

I had a great experience at BMW Mount Kisco definitely recommend going there. Samuel Brown (salesman) was great to work with and took his time to explain everything to me.

Jim was exceptionally helpful. Smooth translation when buying my 335. 2nd car I bought from Mt. kisco.

From an initial internet contact through to purchase it was an enjoyable experience. I was guided through the process by Joe Ameen who enjoys what he does, and I drove away with a great deal. Well done Joe I thank you for your insight thoughtfulness and for making it the easiest car purchase I have made!

I live in Manhattan so naturally attempted to purchase my new 428i xDrive convertible in Manhattan based on convenience. However, not only did BMW Mt. Kisco beat Manhattan on price, the process was extremely efficient from beginning to end. I communicated with my sales manager, Sam Brown, almost exclusively via email. I can't say enough about how smooth the process was. Highly recommend purchasing your next BMW here and hope to never have to buy anywhere else.

Came here after a bad experience in the Tenafly BMW dealer of NJ, this was the easiest and presure less car buying experience i have ever had. This was my first BMW and even after switching models twice during my buying process Matt, my sales rep was very understanding and pleased to help me with the model change. I would recommend everyone looking into purchasing a BMW to go to Mt.Kisco and ask for Matt. Thank you BMW of Mt.Kisco and Matt for making my car buying experience one of the best.

Exceptional service department. Exactly what you would expect from a high-end dealership. Service done well and car return bright, shiny and exactly as promised.

I took my car in for the annual service and everything went smooth. Vincent was very helpful and my car was ready even earlier than the estimated time I was given.

This is the third car I've purchased from Jay Cirocco at BMW Mt. Kisco and I am again extremely pleased with the experience. Jay is courteous and knowledgeable, the facilities sparkle, the people in the service department are efficient and experienced. The financial advisor, John Buontempo, explained the financial process and was knowledgable and friendly. I highly recommend BMW Mt. Kisco and Jay. Thank you again for making buying my new 425XI convertible such a great experience.

First time having my BMW serviced here. Staff was extremely customer focused.

I was welcomed from the moment I got out of my vehicle. They were kind and directed me to where I needed to go. I didn't have any issue with the people nor the service. The lounge area was pleasant and I didn't mind sitting there for the two hours that it took to service my car. Will be back!

Had a great experience purchasing our new and first 320ix. Sales rep John Tucillo was low key and low pressure, found us a car we needed quickly and arranged for a seamless pick up once it was delivered to their facility. Finance manager Joe Buontempo facilitated the financial aspects quickly and was very friendly and courteous. We would recommend this dealership.

I was in the market for a specific 550xi with an M Sport package and Mt. Kisco had one at a really competitive price. Ralph was more than willing to work with me and take a deposit so I could rush down the next day and check it out (the M Sports go very quickly, as I learned the hard way with two other dealership interactions). I fell in love with the car and agreed to buy it on the spot. Ralph handled everything professionally and a few days later I drove away in a beautiful Carbon Black 550xi as a happy customer. I was very impressed with their pricing and friendly customer service and would do business with them again in a heartbeat.

Great buying experience at Mt Kisco BMW..... After looking online and at my local BMW dealer I was contacted by Samuel Brown(Internet Sales Mgr) ..we setup a day from me to test drive the car I wanted....after the test drive we sat down to discuss price..... I was extremely happy with the price he gave me .....deal done. The most professional and friendly staff I have ever had to deal with buying a car (over 30 years experience). They want your business and do not waste your time. From the friendly woman you meet as you walk in to Sam Brown my salesman to Mike the finance guy who I did my final paperwork they couldn't be any better.

Rich McCarthy was very nice, not pushy and great at followup to my emails and phone calls. Although he had two customers at once, and the process slow he kept us informed as to why it took so long. We like the car and he has answered my telephone questions about its operation quckly and competently. I would buy another car from him in the future. G Moss

Just took delivery of my third car from these guys, a 435ix convertible. I keep coming back because they are good people, they care about the ongoing family relationship, and when I had a serious problem with my 335 a few years ago, the service manager threw out the rule book and made things right even at their own cost.

The service department demonstrates excellence and integrity. Vincent Robustello is in charge and does a great job. I am most impressed with the integrity involved. The defect in my car appeared while the car was on warranty. The car was successfully while the car is off warranty. This is pursuant to the terms of their warranty agreement. This is superior and professional.

Very good dealership for the new car buying process. I hope that the fine quality of service continues over the years I own my x5

Don't buy any protection program from BMW business manger Joe Buontempo. He was very nice and promised everything when he wanted you to buy the protection program. Once you did it, he became unavailable when you needed him. After a very long delay, you may finally get his service, but his service is worse than pathetic because he did NOT do the job. When I walked in to pick up my car, I just could not belive he did not do any promised services, he did not even bother to explain to me. Only send his worthless apologiies later. He really reminds me of old snack oil salesman, promised the whole world to get your money for nothing to offer back. I do like my car but not their post sale service. Their managers are OK, but not too responsitve either.

I cannot say more about the excellent service I received from Neel and Sean at Mt Kisco BMW! It was a pleasure from start to finish and the X5 was the icing on the cake :) amazing quality and a true driving experience. I urge anyone looking for a quality car and exceptional service to make this your one and only stop

Very professional team that returns calls promptly and doesn't rush or pressure you while shopping for the new car. The facility is above standards and the entire team is very friendly and knows you by name. They stand behind their 'word' and walk you through the entire process easily and meticulously. After my purchase they followed up to see if I had any questions and/or concerns and really prove that they care about their customers. I highly recommend MT Kisco BMW for sales and look forward to my first service call.

Very dissatisfied. The service department seemed unable to figure out their own cars.

Believe it or not my negotiations for my trade-in took place over the phone. Rich was very professional from start to finish. The car did end up having a fault but thy was fixed and so far so good. I'm a happy camper right now.

Terrible experience with this dealer. They called several times to set up an appointment. I agreed and was very specific on what I wanted to buy and also that I wanted to test drive a car that they told me they had in the showroom. One day before appointment, they called and said the manager could not let me test drive unless I was willing to commit to buy the car!

I would not recommend any one to go there. I was treated very poorly for which I believe not being a white american. They are definitely not getting my money; I'll buy it else where.

I bought my 328i convertible at BMW Mt. Kisco. I have been there couple of times and I am extremely satisfied by there response and service. I would definitely recommend this place if you want to buy a BMW.