I leased a car from this dealership in 2014. Initially, I had a great experience - nice facility, nice people, the lease was closed smoothly, etc. When I signed the lease, the dealership sold me wheel/tire insurance, which seemed appropriate given the high cost to replace the standard run-flat tires. When I returned my lease, I was hit with a $200 charge for "excessively worn or mismatched tires." I first called BMW Financial to try to fight the charge and they pointed me to the dealership as the insurance was sold through the dealership. When I called the dealership, I was quickly told that there was nothing they could do as the insurance only covered accidental damage, not standard wear and tear. Really? At no point until then did the dealer disclose that was excluded from the plan. Also, the fact that wear and tear is excluded is illogical - it leads me to believe that I'd have been better off financially if the tires had been so worn out before turning in the lease that they'd burst and I'd get new tires that would be covered by the policy. Also, while the person I discussed this with on the phone was friendly, he made no effort to ensure with certainty that my lease-end charge wasn't covered by the policy the dealership sold me, he just reflexively told me I wasn't covered and there was nothing they could do. It's unfornunate that this is the last interaction I had with this dealership. I loved the car I got from this dealership and I'd get another BMW in a heartbeat. However, there are tons BMW dealerships in the Westchester area, so I'll be going elsewhere for any future business.

The service rep was not very courteous or responsive to all my questions, vague as to the damage and cost to repair my car, went from $299 to over $1000 and then over $5000 and the manager almost walked me out of the dealership when I let him know that I was trasferring my car to another dealer because I didn't feel comfortable dealing with this rep.

everyone was very helpful the salesman Frank was great to work with he went out of his way to make us happy with our new BMW 430I X drive, the tech guy was great , Edwardo the finance guy was very knowledgeable.

We leased our first BMW from Mt. Kisco BMW and could not be happier. Sales person was very helpful knowledge and great personality. I would recommend this dealership.

This could be described as the worst "used car" experience -- just like you see in the movies. I was quoted and signed sales paperwork for a BMW that had a certain number of miles. However, when I got in the car to drive it away -- surprise! -- the car had an extra 450 miles on it, which seems to have been overlooked in all my conversations and the sales documents. When I realized the discrepancy and asked for help, Jason (the salesperson) wouldn't even come out to discuss it. I guess I had signed the paperwork so it didn't matter. Less than a month later, I bought it back for a low tire indicator. When I asked Jason about the mileage issue, he shrugged it off and said it wasn't an issue because I would only be losing $30 or $40 if I ever wanted to resell it. Buyer beware!

Beautiful facility and friendly employees. Check it out.

Great service and a nice spot to hang out while one's car is serviced

When car was picked up the Eye Drive was not working and passenger seat had leather seat coming apart and there was no Owners manual for the car. I brought the car in to fix these defects and after 4 hours they were still broken. It has been over 24 hours and no fix in sight. I hope I did not buy a lemon.

Bought a used 2014 Jeep Grand Cherokee ecodiesel from Mt Kisco BMW and have to say it has been nothing but trouble. This car is so riddled with after-market parts from the original owner that the check engine light comes on regularly. The car is in the shop once a month. I strongly suspect Mt Kisco BMW knew this about the car at the time but packaged it up anyway to sell on. To boot, I paid A LOT for this pre-owned car. I think buying a late model car, for high dollar from a reputable dealership implies some level of customer support however I when I reached out to Mt Kisco BMW about the multiple problems, the email went unanswered. I'm going to trade this truck in on a diesel BMW but I'm not going to buy it here. So my problem is not entirely their fault but they are clearly not above passing off a problem child down on you. Hope this helps you decide

The sales and finance teams were outstanding. I would highly recommend them and hope to do business with them in the future. We've been telling people of our positive experience with BMW of Mt Kisco.

Intelligent, caring, effective, goal-directed, timely service - as always.

EVERYONE at Mount Kisco BMW are more than attentive, cordial and helpful. The very best of service, being treated as more than just a "number.

Shopping at BMW Mt. Kisco was a smooth and easy process. Jason was exceptionally helpful and friendly throughout the process. The whole dealership was pretty transparent and did NOT hit us with ridiculous fees, which was a welcome surprise. The dealership is not in my area, but I would definitely make the trek up to have such fine service again.

Drop off was fine but, pick up was very haphazard. I was given my paperwork and told my car would be right up. No one took the time to discuss what had been done.

Good service as far as dealers go

The atmosphere was excellent. The staffs were knowledgeable and very helpful

BMW of Mt Kisco has a great operation. The staff is friendly and knowledgeable. All of my questions were answered.

I like my BMW car and wanted to buy new one but servicing the car in Mt.Kisco is very bad experience.

Poor service. No haggling but I prefer to haggle

I brought my husbands BMW 435x in for servicing particularly because the collision sensor light was on. I received the car back with the exact same problem. I was assured by the head of service that this would be corrected immediately. It is now one and a half weeks later. Mr Englishman has not returned my calls and I spoke to someone today who told me that a loaner would be available in June. If this is there idea of service I will be taking my cars elsewhere!!! Do not go here

Frank Caolo was so patient and helpful. Very knowledgeable as well!

Just purchased our new X5 with the help of Jason. The whole process was smooth with no sales pressure. Jason was friendly, responsive, and helpful. Will buy again from Mt. Kisco BMW in the future.

Great customer service!

Jim Salkin was the best salesperson. I did not feel pressured at all. Two hours later, we bought ourselves a beautiful BMW X3 for my wife. I have purchased many cars in my life, but this was the best experience!

Everyone was great! Kevin lessened to my concerns and addressed all with solutions and suggestions. Alexis was friendly when scheduling my initial appointment then very accommodating when I needed to re-schedule at the last minute.

5 Stars! We just purchased a 5 series from Jason last week. He is a very polite and conscientious sales person. He was so accommodating. And the best part, we got the best price from Mt Kisco BMW. I would recommend them over and over again!

BMW Mt.Kisco was the most professional, courteous and knowledgeable dealership I have ever dealt with. Looking forward to getting another BMW for my wife. Brian

Horrible service. They have zero quality control. They are rude and unresponsive.

As a BMW customer for over 20 years, I was very impressed with my experience at BMW Mt. Kisco. My sales advisor Jason Munning was extremely helpful. He worked diligently to get me into exactly what I wanted. Staff is friendly and helpful. Recommended

I had a great experience at BMW at Mt. Kisco. They go way beyond to help me get the right vehicle. Specialist showed me the in and out of the car. That provides me the knowledge to start utilizing the vehicle.

I lost one of my key fobs for my 2016 X-6. I was quoted $443.73 for a new key fob plus $170.00 in labor to program the key fob, plus tax. I've had 6 or 7 BMWs in a row. This is my last. Any company that is willing to fleece its clientele this badly does not deserve repeat business.

Jim went above and beyond to answer all my questions regarding a certified pre-owned vehicle. Jim was in no way, pushy what-so-ever. After I decided to purchase the vehicle I test drove, the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would highly recommend BMW Mt. Kisco to anyone who is looking for a new or used vehicle. Everyone I dealt with at this dealership is very knowledgeable of the cars for sale, very friendly and professional which made my purchase not only a breeze but also a very pleasant experience.

Purchased a Certified Pre-owned 2014 BMW 328i. The process was easy and went very smoothly. I found the price to be very fair and the salesman to be very straight forward and easy to deal with. I felt no pressure in the process. The paperwork was smooth and the delivery process was the best I have experienced buying vehicles (this is my first BMW). I highly recommend this dealership.

I received excellent service from David Englishman, and GM Mark Edens. David was excellent to work, with, provided a rental car to my house and fixed an issue with my car that was before he was working at BMW Mt. Kisco. They went above and beyond, and I would trust my car with them again.

This is my 3rd BMW that I've leased from Jim Salkin and I can guarantee it will not be my last. Jim is knowledgeable, helpful and puts the customer first. His level of professionalism beyond exceptional and I recommend him to anyone who is seeking 5-star service!

I've just bought my 2nd BMW from Jay Cirocco at BMW of Mt. Kisco. Both times i walked away feeling that i got the exact car i wanted and a good deal. With this purchase I wanted an afterrmarket treatment to my wheels. Jay went above and beyond to get exactly what i wanted. The entire sales and service team at this outfit are top notch.

Great service! I always bring my car for diagnosis at this dealership and they are professional and respectful always.

Great buying experience. Mike was attentive and easy to work with during the car purchasing process. The car I wanted was not easy to find, but he sourced it and delivered it in a timely manner. Highly recommended, will definitely contact him for my future BMW purchases.

Always courteous and professional!

Excellent service very satisfied.The staff treated me with Courtesy and high speciation! I will go back again anytime! Jonathan very professional . Thanks:Gelin Santos

Dave Voetsch was very professional and responsive. Overall our trade in transaction went smoothly. Would recommend Dave again.

Excellent service experience. Kevin K. was professional and thorough and the work was completed on time.

I LOVED buying a car from Lewis! He made the entire, normally stressful act of buying a car, completely fun and rewarding. I cannot tell you enough good things about working with this dealership. It was a joke dealing with BMW dealerships in SE CT, so I ventured over to NY. The team in Mt. Kisco were high on hospitality, were warm and friendly and excited to make a deal happen. Do yourself a favor and go let these fine folks take care of you!

Purchased a used car and everything went smoothly The no haggle cost of the vehicle makes things go smoothly. Salesman Edguardo was professional and courteous. A pleasure doing business with them.

I enjoyed working with Lew and the rest of the BMW Mt. Kisco team. Their customer service is exceptional and I appreciated the level of care and concern they demonstrated throughout my car-buying process. Many thanks for their professionalism and attention to detail!

Everything was very professional. No surprises. This was my second car from this dealership, and I had a high comfort level with them.

Great experience start to finish. Extremely prompt and reliable

Excellent experience purchasing from Eduardo Iannici and learning from GENIUS Tommy. Came from Long Island, and it was well worth the trip. Highly recommend!!

Excellent service and on time . My salesman, Jay Cirocco, was knowledgeable, very helpful, and on top of things in getting my new car ready for pick up with no fuss.

I was very impressed with the level of service and attention to detail the I received at BMW of Mt. Kisco. My sale advisor Frank Caolo was very professional and keep me posted with any updates. After visiting many other BMW dealership and looking a abundance of BMW 328i I started to loose my hope of finding the right pre-own BMW. Frank took the time to listen to the things that were important to me. Finding a car that I was going love was a challenge because of the options packages that I wanted! I highly recommend this dealership for all your BMW needs they are very professional and have great customer services. Thank You Frank Caolo for finding me a car the I love. Enrique

Excellent service! On time. Michael was professional. The loaner was a 2017 X5, very nice! Will service my car there again! Thank you.

No pressure, courteous . Eduardo and Keith have been very helpful thought the process. They don't try to sell you unnecessary upsales but recommend what's useful additionals to purchase. I didn't trade my car but they offered me a bit less than another dealer . If not for the trading snaffu, they get a five star. Since I didn't trade I shouldn't hold it against them. They gave me new tires on the 2013 X6. It's great car but bit too stiff because of M performance package. They are definitely better than your average dealer.

Great service great people never disappointed with my service adviser always does the right thing this place goes above beyond to help you out I full recommend BMW MT Kisco go see MIKE in service you won't be disappointed

My last visit at Mount Kisco BMW went very well . Michael Giordano was very helpful and the service was done quickly . Thank you

Very professional service from the initial contact for service to pickup!

Love my car! Exactly what I wanted! AJ was wonderful.

great customer service and everything is usually done right, however i found out after a year and a half of topping off coolant every so often that when they replaced my thermostat they didn't tighten it too well. I like them a lot but if you're paying top dollar for mechanic work you expect it to be done correctly, they also screwed up my rental car when I had to bring the car in for a recall

Excellent and prompt service!

Brought the car in for a routine service............................ reception girls were very polite and helpful......................... was put into my loaner in 10 minutes............. service advisor kevin was very helpful and thorough.......... car was ready 4 hours later........... pick up was fast and easy.... thank you bmw mt kisco

Great job with the Brazen Angel

They are wonderful with maintenance and small repairs. Easy to get an appointment. No comparisons with other dealership I used before!

Excellent, courteous service!

quick and receptive to my concerns about what had to be done and what I could wait on. Overall a great experience.

Terrific experience start to finish!

I brought my car in for service for several issues, including the clock losing time and the windows rattling. The windows still rattle, and two or three days after the service was complete, the clock was wrong by 1-1/2 hours. I can't help but note the coincidence that the service was poor and the former service manager, who was terrific for many years, was gone.

My experience was poor. registered lic. to the incorrect address. Salesman did not return calls or emails unless pressed by his superiors

From start to finish BMW Mt Kisco worked to make sure I was happy with my transaction. Purchasing an M2 and being out of state brought some challenges but they handled it all with professionalism and efficiency. Made the transaction very easy and excellent communication. Michael was am awesome CA

Eduardo responded promptly to our online query with additional details about the care and set up an appointment as soon as we were available. The car was accurately represented and nicely detailed. The purchase was easy, with no pressure to buy add-ons, although a full range of add-ons was offered. Eduardo then brought in a very informative "genius" to go over the car's features. We highly recommend this dealer.

No waiting. Responsive to my questions with telephone update. Worked on car, which was ready by early afternoon.

I actually have never written a Google review before, but in view of the experience we just had with JASON MUNNING at BMW of Mount Kisco - I am really anxious to. Let's start off, first and most importantly - No,I am not related to our amazing sales guy, Jason Munning or anyone there, but considering the service we got - I may as well have been. My husband and I came up with a tall order in an extremely short period of time. We wanted a BMW with a manual transmission, and we wanted it within 2 days so that we could take advantage of the holiday, pre-end of year incentives. We did some homework on line, and called around to some area and out of area dealerships, and for the most part we were dismissed with sentiments of "manuals are hard to come by" and "there's not enough time to get it done before the New Year". Discouraged, we went to BMW of Mount Kisco just to see the difference between the 440 & the 340, knowing they had no manual cars in stock. There we met Jason. He took us for a fabulous drive in the 440, but I really couldn't handle the 2- door concept, and so we sat down to look at the 340 availability. Despite the number of other potential clients he could have engaged on that busy day, he sat at the computer, locating as many 340's with manual transmissions as he could find. He did not rest, until he found one in the color we wanted, with all of the features we wanted. He did not let the fact that the car was in New Hampshire discourage him, nor that it was too late for a truck to bring it down in time. They arranged for a driver to be dropped off to drive it back, and now it is our baby - a 340 i x-drive. I love the car, and still can't believe how easily and seamlessly we got it knowing that a manual transmission car usually needs to be ordered 8 weeks in advance of delivery. I would send anyone I know - and those of you I don't know - to Jason Munning & BMW of Mount Kisco! Trust me, he'll take care of you!

Excellent experience with Lewis Pasquin at Mt. Kisco BMW. He sold us the exact 550i we had been searching for. The process ended so well that we ended up trading in our X5 for a 328i a week later. As of know, we are extremely satisfied. Thank you.

After a somewhat bad service experience having my car serviced I brought it back yesterday to have some minor open items addressed. This time I was assigned to service advisor Amanda and the experience was night and day. Amanda was very pleasant and professional. She got my issues addressed as quickly as possible while I waited. This dealership recently changed hands and the service department really got off to a rocky start. Hopefully things will get better. I will give them one more chance next year.

They took me into service in less than 24 hours from my call. I had a puncture in a tire. Amanda was so understanding. I brought my car in before 8 AM. They drove me back home (as I had to take a conference call) while I waited for her call. My car, with a new tire, was ready before noon. Someone came to pick me up and my car was not only ready but beautifully washed! Thank you Amanda!! Your fabulous service was so much appreciated.

What a great experience. Service department was professional, attentive and very accommodating. Mt advisor, Amanda Surace was extremely knowledgable and assisted me through the entire process. They gave me a ride back to my work place and even dropped off my car when the service was completed. I always love complimentary wash and vacuum of my car making it look like the day I first picked it up. I would highly recommend BMW of Mt. Kisco to anyone looking to purchase or service their vehicle.

Jay, Neil, and James were amazing! I walked in a little hesistant on getting a new vehicle, kind of worried on how much I was going to get for my vehicle and how much I would have to pay for the new vehicle. Jay and Neil gave me a deal that I could not refuse! They listened diligently on my requests on how much I wanted to put down, what I wanted to spend, and also certain features in the vehicle, and they fulfilled all my requests! James the product specialist helped me by bringing me to where they have the cars parked showing me some small stuff with the vehicle. I must say in addition to that, Keith the Finance Manager took off a lot of strain off my shoulders during the signing process. He explained everything to me on what I was signing and also offered many options that I can add on to the vehicle. Overall the best car buying experience ever! I highly reccommend you see these guys!

Very good overall. My 440xi was a custom color that took extra time, but it was well worth it. My first new car since 1987, I've been waiting a long time for this baby. Jim Salkin and his team did everything right.

Everything about the service went smoothly! The check in, discussion with the service agent and even the wait time was as anticipated. Thanks Cheryl

.While waiting in the comfortable lounge area for my BMW to be serviced, I asked one of your staff members if might be possible to change the TV from Oprah to CNN......and she immediately and graciously honored my request. Sincerely, Robert Q. Lovett

I Brought My BMW In For Maintenance Service , It Was Very Business Like Atmosphere. Good Customer Service. Very Polite , And Well Mannered. Overall , It Was A Very Pleasant Experience. I Would Recommend A Friend.

Without going into too much detail, I had a great experience there. Not only did they have a large variety in their certified pre-owned lot but the customer service was great. Eduardo helped me get a great deal that seemed unreal. I went in and came out with a car the same day. Love the car and the service I had.

I have an older 325xi and brought it in for an airbag recall. Everyone was super nice and helpful. The service was completed quick and efficiently. A pleasant experience. Well done.

Service is awful. I arrived at 7:30 when they opened and the staff still hadn't arrived. My car came back to me dirtier than I left it. This used to be a great dealership to work with until Auto Nation bought it. The personal attrntion and customer service is lost. You've guaranteed that you lost me as a 3-time repeat customer.

Highly knowledgeable sales group and easy to work with

Excellent, professional service

Bought my 2007 BMW at the dealer and serviced it there for the past ten years. The car still runs like new and the service has always been exemplary. The service department is prompt, courteous and always in touch.

I have had the worst experience dealing with BMW from start to NOT even finished yet. I never plan on buying another BMW. I hope that someone will contact me from BMW and do the right thing!!!

I brought my car in for servicing and state inspection yesterday. I had booked a loaner car but decided to wait instead when I was told it would not take more that 1 1/2-2 hrs. Mike actually got in out in the 1 1/2 hrs which was great. They are always very efficient and reliable at My Kisco BMW. Love the experience.

Professional service personnel

Great experience. I didn't get the car of my choice on my first visit, but when a car that fit my desires came in, I was immediately called. Couldn't have asked for a better experience.

We were browsing at various car dealers, and as soon as we enter BWM , we know it was the right place! The staff was welcoming and Mike Conigliaro''s professionalism was superb. He helped us to get the best car to fit our needs and we bought exactly what we needed. Thank you

Car buying has been something between a chore and flat-out unpleasant at non-BMW dealerships in the past. As a first time BWM owner, I can testify that Jim Salkin and the entire team ant BMW Mount Kisco has completely changed my perspective. What a positive experience, from getting to a fair deal to processing the paperwork to taking delivery. Great cars, a great dealership: I'm sure I'll be buying another vehicle from Jim in the future.

BMW Of Mount Kisco is Absolutely FANTASTIC!! I bought my first brand new Alpine White BMW 128i Sulev from New Car Salesman Jay Cirocco in 2013, & was so satisfied with their company's high level of friendliness, professionalism, courtesy, service, & ability, that I just leased a Beautiful 320i from them, last Wednesday. It's Always a pleasure going to see them, talking to them, & taking pictures with them. In case You didn't know, I'm the "Angel On The Sales Floor". Team BMW!!! Cheers!! - The Brazen Angel Facebook: TheBrazenAngel Instagram: TheBrazenAngel

We just got a new X1 BMW at BMW of Mt. Kisco and we love the car. Our Salesperson was Jason Munning and he was great to work with. He answered all of our questions and was very helpful every step of the way including offering the most competitive price. I would highly recommend this dealership and especially Jason Munning!

Every time I go to Mt. Kisco BMW for service I am very satisfied with the entire service experience. Everyone has a positive attitude and they perform like a well oiled machine, getting my car in and out in a most efficient style. The workmanship is second to none. Thank you Mt. Kisco BMW.

BMW Mt. Kisco runs a great service center. They are great at diagnosing and resolving issues. For this trip, there were a lot of cars in line for service but the staff was very friendly and quick in getting to everyone. Nice solid job as always.

I have owned a BMW since 2012 and all I can say is I will be a customer for life! Their service is PERFECT in every respect. I have always been treated like royalty when I go there or call. They ALWAYS go above and beyond. Ten stars for BMW of Mount Kisco!!!!!!

I leased my BMW in Florida and drove it back to NY. There are many choices for service in the Westchester area. A friend referred me to Mt Kisco BMW and I'm glad she did. We had a small tire issue that Mr Englishman was able to go above and beyond to correct in an expedited manor. I can see why they are rated number one in customer satisfaction . They have earned my business and there is no doubt where my next BMW purchase will be. Definitely Mt Kisco BMW.

Great service, very professional, first class treatment Unfortunately I saw BMW service more than i would've liked but that's what happens when you have a car with run flat tires. Loved my 535 but after buying 7 new tires in 2 1/2 years (after no flats in past 10+ years) I had to get rid of it---the service people acknowledged the problem but nothing they could do

Loaner car on short notice made it possible to get in and serviced. Also, thought it would take the entire day and got a call 2 1/2 hours later my car was ready. And it was washed and vacuumed which I had forgotten they do for customers. Nice job!

Excellent, relaxed service and attention to the customer's needs. Meaghan G. Was super helpful in finding the right car that suited my budget and my needs. Very happy with the service at Mt Kisco.

Great Service and supportive sales and magaement staff.

The required work and the reason why we need it was thoroughly explained to us; something which my husband appreciate very much. We were given a loaner car from BMW to tie us through the repairs. Thanks

The fact that my car I saw picked up, serviced, cleaned and returned to my house without any doing on my part other than a phone call, makes my work day so much easier! Big kudos to MT KISCO BMW!!

It was very positive. No time wasted. Work was done efficiently, on time and all personnel were pleasant and helpful.

After months of research for the perfect vehicle for me, I found it at BMW of Mount Kisco. Joe Ameen and the certified pre-owned sales team were extremely professional and helped make the process very easy. Thank you so much for everything!

Great service department. Even gave me a ride home then picked me up. Spoiled me.

I had a great experience buying a new BMW 3 Series. Mike C. did an excellent job coordinating the transaction. It was easiest car purchase I've ever made.

I suddenly needed brakes and as I was about to travel, in my car, I needed them fast. As has always been the case, everything was taken care of quickly and efficiently. I was even able to get a loaner on very short notice! The young lady who I spoke to on the phone and dealt with upon entering the service area was very helpful. And Kevin my service manager kept his promise. My car was basically ready in less than 24 hours. Now I can go on my trip without worries.

My experience at BMW of Mt. Kisco was in a word...perfect. Mike C. is a great sales person, very Knowledgeable about his products and his competition. His attention to detail and his persistence to find what I wanted was impeccable. Everyone at BMW was very welcoming and accommodating. I will definitely return to purchase another vehicle and highly recommend BMW of Mt Kisco.

The staff of BMW Mt. Kisco was extremely efficient and thorough when I showed up on their doorstep with a serious engine problem. I thank them for the ease of securing a rental car and the quick system they have developed to get me back on the road within 20 minutes. The car was returned to me the next day, repaired and ready to go, clean and shiny. I was impressed by the overall niceness of everyone there. My first experience with the service department was worthy of taking the time to write this review.

BMW of Mt. Kisco did an excellent job with my car. They were fast, efficient, gave me an estimate beforehand and did the work well. Amanda was a pleasure to work with.

They always do right by me. Very helpful, friendly, responsive and customer first.

Exceptional in every way. Nothing to add.

I've bought 3 cars from this dealership over the past 8 years and am very pleased. The sales force goes out of their way to get you the car and the deal that you want and the service department is outstanding.

Picked up a 328i from Jay Cirocco, great hassle free experience on top of finding me the options I wanted in the car with a competitive price. Nice and easy delivery experience with a short tutorial on the car. Beautiful dealership with pleasant staff in/around the service area.

I have a 17 year old BMW Z3. I had a problem personally trying to find time to get it inspected. I drove down by chance to see if they had time to do an inspection. I was lucky, they made time for me without grief and I was out of there in an hour. Thanks for doing what you do so well.

very friendly, punctual, great service!

Very helpful and prompt

BMW Mt. Kisco was excellent in assisting me to purchase a 2017 BMW M4 convertible. Service was superior

Working with Michael Conigliaro and the Sales Manager Neel over at Mt Kisco BMW was a fantastic experience. We actually are from Illinois, and this was the first time we purchased a car from out of state! Through phone conversations and emails, we worked out a great deal and they took care of all the paperwork, transferred the car to a nearby AutoNation dealer and we literally spent 10 min only on paperwork! Thanks Michael!

We had a wonderful experience at BMW of Mt. Kisco. We had an issue with our newly purchased vehicle and they went out of their way to make it right. This car was for my wife, but come the spring I will be getting my car from them and I recommend this dealership to anyone looking for a new car. Thanks Meghan!!!

Truly excellent service. Took minutes to schedule, drop off the car and pickup. The quality of the work was first class and the people most courteous

I have been to this dealership for 4 service appointments and every time everyone involved made me feel welcome and all were professional and courteous. On all 4 visits, my car was ready when or before they said it would be and this was great service as I waited for it all 4 times.

As always, Vincent and staff provided excellent customer service. Friendly, helpful & completed when promised.

Kevin Kazanecki in service is a top notch service representative. Kevin kept me in the loop of what was going on, and offered an acceptable solution.

Recently got into a 3 Series from this dealership. Had a wonderful experience. It was a very "zero nonsense" business experience and I received a tremendous amount of help from Meghan and Justin. Meghan spent so much time with me helping me find the ideal car and Justin made the buying experience quick and easy. Looking forward to conducting more business with this dealership in the future.

Thanks. Great service.

The staff at BMW Mount Kisco are always professional from the moment I arrive until I drive from the sparkling premises. At my recent visit, while the purpose was routine, Kevin (Service Manager) saw to it that the tasks were completed promptly (actually ahead of the promised time) and that other adjustments were identified, discussed with me and cared for as well. My vehicle was returned to me a spotless inside and out. The entire staff was very pleasant, exceeding expectations. Bravo! The excellence of the service staff is specifically why this is the 4th BMW that I have purchased from BMW Mt. Kisco.

I always love to come to the BMW show- and waiting room. Not only was everyone extremely friendly and helpful but waiting for my car to be serviced always gives me a chance to read. One of the cleaning people helped me to get a nice cup of tea. It is always so comfortable in the waiting area that I was disappointed that the car was ready to go much earlier than expected. When I was outside trying to get into my car, it was raining heavily and my wind shield was all clouded up, one of your service people was also very helpful to show me the right button to clear the wind shield. "Drive safely", he said in the end, which made me feel good. I will be back on November 8th for a touch-up job.

I was treated very poorly by Pre-Owned Sales Manager Stephen Kear. After asking me to bring my BMW Z4 in for a valuation because I wanted to sell it, he told me he would contact me later in the day. A week later and numerous phone messages later, I have had no response. I have purchased four BMW's from the Mt. Kisco dealership. I will not be purchasing any more from them.

Best service ever!

I recently took my 3 series BMW to BMW Mt Kisco for a state inspection, stating I would wait while the service was performed. While I was there, I also ended up having an additional service done on the car. It doubled my wait time but it was my choice to have the service done. They were very accommodating in trying to get me out as soon as possible. To date I have only brought my car in twice for service and both times I was very pleased.

BMW Mt. Kisco IS THE WORST! Worst experience EVER!After 5 months of waiting for the replacement airbag, finally brought my car in for the Takata airbag recall, they called me when it was done and said "great news, your car is ready but your coolent light is on (meanwhile haven't driven my car since APRIL because they said I couldn't drive it due to airbag recall since they gave me a rental) service manager said it was the coolant reserve tank because the car was "sitting so long" had to be replaced at my expense - ($700) he gave me a 10% discount- he said it "would have gone at some time and not our fault" called said the car was ready on Friday pm, went to pick up on Saturday morning (driving 45 mins each way due to running errands) the girl at the counter said "we can't find your car" then when they did finally find it, they couldn't let us take it because they didn't know how much to charge us!! The girl in the office was arguing with the service manager on the phone saying this is ridiculous, these people are waiting, etc. We left with the loaner and were told we would get our car on Monday! On Monday, they dropped my car off to me. A few hours later, I open the door to my car and it smells musty, I get in and my leg is saturated from the carpet!! The entire floor of the driver side and back floor of drivers side is SOAKED with water!!! I call service again, they send a mechanic to look at it, he touches the carpet, calls the service manager and said "yes, the water is real bad, something has to be done" the service mechanics reassures me they will take care if it and he leaves. Service manager calls me and says, "we think it's the sunroof drains, we'll take care of everything and get you back into your car, I ask if I have to pay for ANYTHING and he said no, we'll handle it - call the service desk and make arrangements at your convenience". I called this morning to make arrangements and the earliest appointment with a loaner is next Wednesday! A WEEK after the water was found. There is still water sitting in the car, it stinks and is probably starting to get moldy! Meanwhile, I am NOT driving my car because I don't know what the problem is and don't know if driving it will make it any worse!! So my car will sit for a week with water in it!

I WAS VERY PLEASED WITH THE SERVICE.

Great job at Kisco BMW. What a pleasant experience. In and out with a brand new car in 15 minutes. Did everything they could to get me the car I wanted at a great price. Treated me with respect. Car was gorgeous and they explained all the nuts and bolts before I left. No place better!!! Thanks to David!!!!

All service is good and all staff is so polite and friendly. Only item i particularly is not careful is the pink number plate frame which I was advised it is the dealer's standard. At least, a buyer should hove a choice.

I've used their service department many times (I leaese two BMWs) & it is by far the best car service I've encountered. They always go the extra mile, from loaner cars to tows to waiting on site, they're setting a high standard that I fully appreciate

Professional and friendly. Servicing of my car went very smoothly. Thank you

I have purchased several vehicles from BMW Mt. Kisco and have had them serviced there. It is a great automotive experience.

BMW Mt. Kisco's Service is a well run business unit. Amanda S., service rep and the staff behind the counter were so helpful and efficient. Thank you. Highly recommended.

Very positive experience. Bought the car mostly on-line via a helpful and patient salesperson, who gave me a fair price. Definitely recommend over some of the North Jersey dealerships. More selection and less pretension.

I recently purchased my second new BMW from Mt. Kisco BMW. Although I have been living in lower Westchester, it was worth the trip in both occasions. Sales staff are professional, polite and has excellent knowledge about their products. When I arrived at the dealer the car was prepared impeccably for pick up. They went over the car with me in length, explained every function one by one. I strongly recommend Mt Kisco BMW to everybody interested in owning a BMW.

Excellent process, great service, easy operation.

Came to have my low tire checked Ben was just great. Good man wonderful customer service

Gregory, service manager, was both courteous and professional. I am going to request him the next time I take my car for servicing. A plus !

The purchase and delivery of my wife's new 228i was smooth and hassle free. Mike and Brandan took excellent care of us.

BMW Mt. Kisco always provides a stress free service experience. My car was promptly taken in as soon as I arrived and my service coordinator, Greg Duda could not have been more pleasant and accommodating. I was given updates on the progress of my service and the service was done in under two hours.

David and the crew at Mt. Kisco BMW were great! 5 stars and Up.

I was very pleased that the service department was able to accommodate me on such short notice. I was leaving for vacation and my service advisor had everything in order in very little time. Thank you BMW once again.

Used valet service. Excellent

As usual, the service provided by BMW Mt Kisco was excellent from start to finish. The appointment and loaner were easy to schedule; they took care of me as soon as I arrived; and I was on my way within 15 minutes of my arrival. Greg Duda was very helpful. My service was completed on time; and they were flexible regarding pickup. I always enjoy my experience at BMW Mt Kisco, which is why I come here rather than the dealership closer to my home.

Very happy my salesman Fred did everything he said he would.

Very good, I always have had good service experience at Mt. Kisco BMW

As always excellent staff and service. Thank you.

Dave Voetsch made the process completely painless. Very happy with our experience at Mt. Kisco BMW.

Brought my car in for servicing to pass inspection because my check engine light was on,3 days after leaving the bmw place the light comes back on,so i guess i paid 1600+ dollars for nothing,also guess im NOT buying another BMW! Yes im pissed

BMW Mt. Kisco has the nicest, most professional staff and all are so service oriented. to please. .It's a pleasure doing business here.

We had great experience in dealing here. Our salesman was Jim Salkin. It was easy and straightforward to deal with him.

In a word "Excellent" Amanda was very attentive, communicative, informative and responsive. Keith

The nasty and squeaky noises of my new 2016 X1 car was finally completed eliminated. My wife and I are so happy to no longer be suffered to hear that very annoying noises whenever we drive this car!! Mr. Michael Giordano has been our Service Advisor of BMW X1 since we noticed the noise over the last few months. He has always been patient, attentive and professional trying hard to resolve such a nasty issue. we brought back the car numerously to replace some parts without much improvement. The noise problem was finally been totally eliminated last week, 8/18, by replacing a part shipped in directly from Germany, which is what we are told by Mike. We truly appreciate Mike's help in resolving the noise problem !!

Service has been prompt and courteous. There is always a loaner car. The people at Mt. Kisco BMW are very professional.

The folks at BMW Mt Kisco are very friendly. We had to send in our car for a "check engine light" problem. I thought it would be a quick diagnostic check, but Michael Giordano, the Service Advisor was very thoughtful and pragmatic in suggesting that I take a loaner car because he didn't want us to to get stuck without a far. It only took one day for the car to be fixed, but thought the day, Michael was constantly phoning me and providing me an update. Love the service. TT

BMW Mount Kisco is always a pleasure to go to. Very accommodating to our scheduling needs, and a lovely environment in which to wait.

Kevin was extremely helpful and knowledgable. He took extra time to talk to me to allay my concerns . Barabat

I bought my first Bmw from Mt. Kisco back in 2011 and it was an excellent experience. So when I decided to trade in my car I went back to BMW Mt Kisco without hesitation. This time around I dealt with Michael Conigliaro and the experience was just as I had the last time but better. Everything went smoothly thanks to Mike, from getting a good trade-in offer on my old car, to an excellent lease deal on a 2016 3 series. Michael was very knowledgable about the brand and extremely helpful as well. I highly recommend BMW of Mt Kisco to any one that is in the market for a BMW you cant go wrong.

Service at BMW Mt Kisco is top notch! They are courteous and very thorough.

The service was impeccable, clearly explained prior to being serviced and everyone at the dealership was extremely knowledgeable and friendly.

Great service- no surprises. The brand new loaner car is always nice to have for a day or so :)

Been using Mt Kisco BMW for a couple of years now for service. They're far superior to BMW of Westchester. Just don't understand why I would tell their salesman to give me an estimate on my car towards a new one prior to doing the work. Next thing I know work is done (very well) and salesman never appraised my car. Still have not received a phone call apologizing. Guess they like fixing and not selling. Sales manager needs to give a course on how to keep customers happy. Guess I'll have to go elsewhere to purchase new car. Oh well I'm sure theirs a dealer somewhere who be happy to sell me a car.

As always my service experience at this dealership was top notch. Always seamless and pain free

They were able to fix my tire immediately and were so nice about it. I really enjoyed the service they were terrific!

Jay Cirocco at Mt.Kisco BMW knows his way around and delivers what he promises and more. Needed a car quickly after an accident totaled my 2013 BMW and Jay found me what I wanted quickly at a highly competitive price. Made the experience hassle free which is what I needed after the accident. Kudos!

Very professional & friendly. Had a recall repair which took 3 days. I was given a loaner which is never a problem as long as it's schedule. My loaner had a problem & Mt Kisco BMW swapped it out as soon as I was able to bring it back . Mike Giordano was my service rep. He was a pleasure to work with as was Anastasia at the service desk.

very efficient service! polite, accommodating

Very good service. Prompt in calling me back when the servicing was complete and went over all the details.

Quick and reliable. Someone in that dealership is always ready to help as soon as you pull in. Kevin, my consultant, was polite and efficient. Bringing my car for service is always quite easy - drive your car there, they offer a ride home and car delivered to my home, serviced, fixed and squeaky clean! I am and will always be loyal customer.

Great service once again! Thanks!

Work done well in a timely manner. Warranty maintenance done as well. Thanks

Fred Makaj at BMW Mt. Kisco, NY was an excellent sales advisor as my husband and I evaluated certified pre-owned BMWs. We finally decided on an immaculate 2013 550i which is a dream to drive. Thanks to everyone at the Mt. Kisco BMW dealership for helping make the experience very positive.

Mt. Kisco BMW provides excellent service rendered by very friendly representatives.

Great service. Always friendly and helpful. Makes for such an easy process. Great people and very professional

I have dealt with both the sales and service desk and can confirm that they were both wonderful. good people and responsive. great experience.

Amanda Suraci, was my service advisor. She explained the repairs that I need done and kept me informed along the way. I will defiantly will use her again for my future service needs

Vincent and the entire service department are always a pleasure. My car has almost 100,000 miles and it runs beautifully due to their attention to detail and responsiveness to customer needs!

Mt Kisco BMW is really fantastic - they call right away to discuss what is needed to be done and they have the car ready right on time Thank you so much for always making my experience a pleasure !!

As always, Mr. Giordano was the consummate professional. Very helpful.

Since 2013 I have been a customer at the Mount Kisco BMW and they have never disappointed my expectations. Their quality has never wavered in any respect. From the time I enter the dealership and all through the process the experience is 100% professional. The valet meet you and take the car to the service area for you and the personal at Service are always professional and courteous. Although the personnel has changed a little the over-all theme is the same "quality treatment". I had the opportunity and pleasure of meeting a new Service Advisor named Gregory Duds who was very instrumental in guiding me though the whole process. As always the staff at Mount Kisco BMW has shown what quality and professionalism is all about and I will continue to rely on their services.

So this doesn't happen every day. My wife was in her car waving frantically at my son who was pulling onto our driveway while she was driving out. Her gold wedding band, which clearly needs to be sized, flew off her finger and into the back seat. No big deal, right? She just had to go into the back seat and find it lying there or on the floor. Nope. She scoured the entire car, front and back, and the ring had apparently disappeared. But the windows were all closed, so it had to be in the car somewhere. To say she was upset would be quite an understatement. When I got home that night, she and I together went into that car to find the ring. We spent at least 30 minutes going into every nook and cranny of that car, to no avail. That ring had literally disappeared. Now, she was panicked. I told her not to worry--we'd make an appointment for the next day with BMW of Mt. Kisco's service department (we purchased the car there), and we'd ask them to find it, even if they had to dismantle part of the car to do it. That's exactly what they did. They actually removed the seats! It took more than half a day, but those guys clearly felt her pain and weren't going to stop until they found that ring. And they did. Not only was that the result that we were obviously looking for, but the thing that struck us the most was the empathy they clearly felt and the determination to find it, no matter how long it took. And I felt the price was very reasonable considering all the work they did. Needless to say, we are extremely grateful to Mt. Kisco BMW and will remain loyal to them as a result. And my wife will NOT wear that ring again until she gets it sized!

I leased my vehicle from BMW of Mt Kisco and have had a great experience thus far. I recently took my car in for an oil change. I used the online system to select a date and time. I elected the "wait while the work is being done" option. I was disappointed to hear that they were an hour to an hour and half behind, but that happens! I just wish the delay was communicated to me through email or text before I got there. I was able to use the internet to work while I waited-- so that was great. Everyone was courteous and professional. They kept me aware of what was going on throughout my time there. I would recommend this dealership.

BMW Mount Kisco is as good as it gets. I did buy my car through them and return to their facilities for service. Very professional and thorough.

I received EXCELLENT service from BMW Mount Kisco on my recent visit to repair a flat tire. I worked with Mr. Kevin Kazanecki who took care of the repair straight away. I must also note they offered me a ride to and from a local diner that allowed me to enjoy breakfast while my car was being repaired. A special note to the young man (I do not know his name) who drove me to and from the diner who was very courteous. I think the Corporate Manhattan (NYC) Dealership, where I usually go, might have to step up their game a bit. GDD

As always, bringing vehicles in to BMW Mt Kisco is smooth and efficient. Greeted upon arrival; service record ready; loaned vehicle available; work done on time, as promised. Bravo!

The staff and services are just out of this world. Keep it up BMW of Mount Kisco. You will always have my business and recommendation to family and friends.

The service at Mt. Kisco BMW is second to none. The entire staff is friendly, professional and truly care about your needs and concerns with your car. My service advisor, Greg, was awesome. He spent plenty of time with me to make sure that he knew exactly what I wanted done to my car. When I picked it up, he went over everything with me thoroughly. He had a great sense of humor but was also very professional. In addition, they had my loaner car all ready when I arrived so I didn't have to wait around at all. I highly recommend their service department and Greg in particular!

The service department has consistently provided me with 5-Star service. Staff is courteous and eager to assist. Vincent Robustello (Service Manager) goes the extra mile every time. Very happy customer!!

Very pleased with BMW of Mt kisco. They have excellent service and a very polite staff. Would definitely recommend them.

I travel from Pelham to Mt Kisco because of superb service. Always on time and never need to return

Great service. No hassles! Kevin from service followed up to see if I was happy with the service. I was very happy. Thank you

Everything was done as requested including a free car wash. I couldn't be more satisfied.

I had my car serviced for the first time at BMW Mt Kisco. Everything couldn't have went smoother. Everyone was very attentive and making sure my husband and I were taken care of either as I dropped the car off or picked it up later that day. The loaner program also went very well. Thank you

Mike Conigliaro was A pleasure to work with. He was extremely knowledgable about the car, very proffessional and he expedited the deal quickly. I highly recommend this dealer.

Excellent fast first rate service. The seating area was clean, comfortable and well stocked. Service people were speedy and efficient.

Front and rear brake pads were replaced with premium service, now 51,000 miles to go on the Front and 36,000 miles to go on the rear. Amanda, Vincent, and D. Segal took excellent care of my car. The loaner car was perfect! They also washed my car after the service was done. I couldn't be more happier!

I made my 1st 8000 mile check up appt and it was so perfect. From the minute I pulled up to the minute we picked up the car. flawless. The customer service rep, Amanda was great! The gentleman that greeted us was professional and kind! We even received mints as a little gift when we picked up the car. They cleaned and washed the car as well. Great Service..that is why we bought from Mt. Kisco BMW!

Oil change, and headlight adjustment professionally done. Asked to have rear break job done according to on board data showing 3,000 mile until needed. Instead they did a brake inspection, told me in writing the condition of my rotors and brake pads. Braking system was in good order and the brake job was not needed at this time. That is integrity. Kudos to Mike Giordiano the service advisor.

I was in the market for a Used BMW 3 series and I live in MA. I searched for a specific model with a 6 speed, so the availability of this model is rare now-a-days. I found a perfect car at BMW Bridgeport, but if you read my review on BMW Bridgeport you will know why I did not buy there. I called to check the availability of this specific car I found, and set up a time to test drive. Most of the work was done over the phone or fax so everything was prepared and ready to go. RALPH was the used car sales man I worked with and he was friendly and very knowledgeable. The dealership is extremely clean and beautiful, with easy access. I would highly recommend this dealership to a friend, but since I live so far away I hope this review helps you make the right decision on where to buy a BMW. Good luck.

I just leased my third BMW from Mt Kisco. It is the best overall car buying experience I've ever had. Their service department is friendly, knowledgeable and understanding.

the problem was recorded the work was done with attention to the details the issue was resolved

Mike made the process of leasing my new 235i easy. He was professional and responsive to all of my communications.

What great service. Pick up and delivery are just a few of the bonuses I enjoyed when I needed my car serviced. Amanda the service manager went above and beyond my expectations. The car came back to me as good as new with repairs complete and a nice cleaning. I always look forward to dealing with BMW of mt. Kisco.

Having purchased and leased cars for over 30 years I can honestly say I've never had a more favorable, respectful, and honest experience like I did with Rich McCarthy at BMW Mt. Kisco. I gave him my monthly budget and he crunched the numbers and was able to produce my dream car, a 2016 BMWx3 with all the bells and whistles that I would not have ordinarily included. His patience, attention to detail and overall professionalism was one that I will remember for quite some time. Especially when my lease is up and it's time for another new car.

Very understandable, not stressful , professional atmosphere. Real good experience . Suggest to check up this business even you are looking for other the BMW car Hanna,Yonkers

Great dealership for fast and professional service.

Excellent response to our questions. Loaner car was perfect

The service dept is amazing. The desk star are so friendly and accommodating. The service manager is trust worthy and treats me like I am their most valuable client.

Whenever I have a problem or issue with my vehicles I never worry because I know that Vincent and his staff will see to it that I receive excellent, personalized and professional care!

Excellent service and consultation. Jim Salkin client advisor was very courteous and attentive. I have been leasing from this dealer for quite a few years. As always they are highly recommended. You can get as good a deal as you can. This is my 6th BMW lease with them.

I am so happy with the purchase of our new BMW X5. Great sales people and customer service. This is our second purchase at this dealership and I would't go anywhere else!

Matt was simply a pleasure to work with!! Delivered on everything he said, and was extremely hands on

Had a great experience. Jack was very attentive, provided some great advice and customer service and even followed up to see how I was enjoying the new car. I would highly recommend this dealership.

bought a new 2016 x5 from bmw mt kisco. i dealt with mike conigilaro and he was attentive and prompt. i was looking for a rare combination of colors and when he determined that it was a car he could not locate, he suggested a custom build. the incentives available were expriring on jan 4 so i never thought of ordering my car but mike said that he can turn it around in 2-3wks. long story short i ordered the car on dec 8 at 7pm and i had my car home on dec 23. i saved more than 2k just by ordering the car to my specs without any extra options i did not want or need. i think the stars lined up perfectly as this dealer had a production slot that was available for dec 9. from the moment i talked to mike for the first time on dec 8, it took about 30mins for us to come to terms on a deal. i knew what i wanted and what price to pay. mike's communication was very very prompt. had some of the other dealers i was dealing with was more prompt, i probably would have ended up buying from them. all in all, a very pleasant experience.

I just purchased my 6th vehicle from BMW Mt. Kisco. My new sales rep, Jay did a great job of getting me what I wanted at a fair price. He was not only professional but is a really nice person. The process was flawless. I have never been dissatisfied at this dealership. My experience with the service there has also been very good. Thank you Jay!

This was a great experience from start to finish! Great price! Great Car.

Always great and makes you feel good and satisfied about my service experience

There is only one word to describe the experience in the purchasse of my new vehicle EXCELLENT

I took my 528 i BMW to Mount Kisco for the complimentary winter inspection event and was totally satisfied to the quality of work I received. Not only did they check the fluids but they also did a complete check on the entire car. Any and all errors were corrected and worn parts were changed. Because certain parts needed to be ordered I was given a loner so that I could continue taking care of my personal business without delay. I must say that the Mount Kisco BMW has been the only dealership I take my car to since purchasing it in 2013. Simply because of the grade A quality and care they provide.

Thank you Dave, Parts Manager and terrific person to know. Dave introduced me to Richard McCarthy, a seasoned polite salesperson who made the experience a pleasant one.

We got a rare car, the M3, at an excellent price. Love the sales and support staff. Bottom line: Great price and staff

I am so happy with my purchase of a new 2015 BMW. I love this car as well as the sales and service at BMW Mt. Kisco. My client advisor was very knowledgeable which made my decision the perfect choice for me! Thank you Bryan LeBlanc!

Obnoxious/Overpriced Parts & Service Department - call, provided by VIN to get a replacement key and they quote me a price, which later when I went in was 40$ higher and all I got was "well you didn't talk to me". The parts guy was a real jerk, didnt even ask what I needed, so I when I corrected him he gave me attitude. Typical Westchester attitude thinking they are better than everyone else and everyone should pay a premium price for something other dealers offer for much less. Save yourself the time and go upstate where the service folks are friendly and not trying to rip you off. Lost a customer as I have service there before and it was OK. Upstate dealer parts was 25% cheaper!

Good car, good service, happy customer. Thank you meet BMW Mount Kisco.

We were in the market for a sporty car (not SUV) that had room for people over 6 feet tall and walked into the Mt. Kisco dealership on a rainy day to 'look around'. The salesman, Damian Lisotta, was extremely attentive and helpful in discussing the available choices and suggested that the 3 Series GT would provide sufficient headroom as well as easy entry/exit. We visited other BMW dealerships in our area and found that Mt. Kisco offered us the best deal. Starting from our initial meeting thru the purchase process and final delivery we found Damian to be courteous, professional and ready to answer any question or concern we had. We also found the business manager, Mike Steinberg, to be very friendly as well as informative. Lastly, when we picked up the car Tom Raio was assigned to walk us through the features as well as answer any questions we had (e.g., setting up Bluetooth connectivity or universal garage door controls). Tom's shirt said he was a 'BMW Genius' and it certainly showed! Given our experience with Damian, Mike and Tom we definitely recommend BMW Mt. Kisco if you're looking for the ultimate buying experience.

Great experience all around. The staff is very knowledgeable and friendly. Probably the best looking dealership around, it looks like a castle on a hill top and the showroom is beautiful. I love my new BMW!

All work was completed on-time. The service representative listened to me about issues with the car and took care of it. The dealership provided me with a loaner car as I've requested. Overall a food experience.

With the exception of the typical extended coverage up sell in the buying process, this dealership is fantastic. Service is outstanding. ..accommodating, responsive and really pleasant to deal with. I would absolutely recommend them.

Great experience all around. The staff is very knowledgeable and friendly. Probably the best looking dealership around, it looks like a castle on a hill top and the showroom is beautiful. I love my new BMW!

I purchased a certified preowned 528i with x drive from BMW Mt Kisco. I loved this car the minute I layed eyes on it. I test drove it and fell in love all over again. Joe helped me figure out exactly how i could get into it and I've since bought it and been driving it for a week. Best decision ever! Best dealership ever!

Our sales representative, Jack Salch, was affable, informative and exceptionally helpful in the process of selecting a certified pre-owned BMW. While the three of us shared personal anecdotes, laughter and a mutual love of music, Dianne and I were put at ease and very impressed by Jack’s obvious integrity and candor. Without pressuring us, he worked to procure all the features we wanted at an acceptable price. When we came to pick up our car he patiently and thoroughly explained how to use the numerous systems that operate the vehicle. He took the time to answer all our questions and to make our experience one of the most enjoyable we have had in purchasing an automobile. We feel confident that Jack will immediately address any problems that may arise in the times ahead and we look forward to having the Mt. Kisco dealership attend all our future automobile needs.

Just leased a 2016 X3 and had a great experience at Mount Kisco BMW. This is my 7th BMW and in the first time I used them. The process was painless and Mike Conigliaro the sales rep was great ... knew his stuff and no pressure.

I dropped off my car early in the morning. Even at that time, the employees who were there before they were supposed to be were happy and helpful. On my way walking down the driveway to meet my friend who was going to pick me up, at least 3 employees on their way to work, stopped and asked if I needed a ride. The inspection took about 45 minutes, and then they dropped the car off where I worked. The whole experience couldn't have been better.

A friend recommended Jay Cirocco. I am so appreciative he did. Jay offered me a fair deal from the start. He was responsive, professional, and made the experience pleasant. Honestly, I am not use to the treatment I got and was kind of skeptical. I am now a follower! Also, the business manager Mike Steinberg is a pro. He knows his business and what a nice person! He too made the experience easy. Lastly, when I picked up the car I was taken through all the mechanical and technical features by a young man, Thomas Raio. This guy loves his job and you couldn't help being excited about the product after talking to him. He couldn't do enough to help. I had a few questions after picking it up and he got right back to me! Thanks Thom! In short, if you want a professional team that wants you to be satisfied with a phenomenal product, go to BMW Mount Kisco! By the way, did I say I love my 328xi?!!! This car is awesome!

Highly recommend BMW of Mt. Kisco. Excellent sales and service.

A friend recommended Jay Cirocco. I am so appreciative he did. Jay offered me a fair deal from the start. He was responsive, professional, and made the experience pleasant. Honestly, I am not use to the treatment I got and was kind of skeptical. I am now a follower! Also, the business manager Mike Steinberg is a pro. He knows his business and what a nice person! He too made the experience easy. Lastly, when I picked up the car I was taken through all the mechanical and technical features by a young man, Thomas Raio. This guy loves his job and you couldn't help being excited about the product after talking to him. He couldn't do enough to help. I had a few questions after picking it up and he got right back to me! Thanks Thom! In short, if you want a professional team that wants you to be satisfied with a phenomenal product, go to BMW Mount Kisco! By the way, did I say I love my 328xi?!!! This car is awesome!

When I ist contacted BMW mt kisco it was via email re a certified pre-owned 328i x drive. I was very quickly contacted by Rich in sales. Rich walked me through the entire process and explained that no car leaves their lot Certified without being showroom ready > As promised rims, fenders glass etc were replaced to fit a standard of excellence. On delivery the car was perfect. Within 2 weeks it was totaled in an accident . Fortunately the reputation of the 328 is accurate My son walked away unhurt and was found to be 0 % at fault in the accident as well The overall concern for his well being was crystal clear from all who I spoke with at BW Mt KIsco , Very happy to say , Rich and then Joe assisted me in getting a second car equally , actually even nicer. I cannot thank them enough.......... CJL

This is the dealership that shows how it should be done. Buying the car is just the beginning, service is what makes it great. Our third car from here, and the service department is still just as good as it ever was.

Service is top notch at Mt Kisco BMW - they are so friendly and communicative. The customer service is consistently excellent, and the quality is always perfect!

Jack in sales were great very helpful good follow up and new the features well. Great experience I would buy there again.

This is my 4Th car from BMW Mt Kisco and not only is the buying experience a pleasure but the service side as well. I highly recommend seeing Jay for your next car.

Great car buying experience with salesman Mike Conigliaro and BMW Mt. Kisco. Mike was very prompt/professional in his response to my inquiry and questions. The entire process (conducted initially over the internet and then in person) was very transparent, efficient and conducted in a pleasant straightforward manner. As a result, I leased a new BMW 320i xdrive. Based on my very positive/professional experience with both Mike and BMW Mt. Kisco, I would definitely recommend both to anyone in the car purchasing/leasing market.

I highly commend Mike Conigliaro for his effort to make the buying experience painless and transparent. I've been buying cars for many years, this is the first time I actually felt good about it. No pressure, presents the facts as they are and he follows through. Thanks Mike

David Voetsch was wonderful and so patient. Best car buying experience I've ever had. David never tried to push me in any one direction. He genuinely tried to find out what I wanted and he tried to get it for me. Thank you!

We were at our summer home a week away from traveling abroad and our leased vehicle was coming up for return. I wanted to purchase a vehicle before we left and not being home in Katonah I had to do everything by phone. I was put in touch with Rich McCarthy of Mt Kisco BMW and within a few days agreed on a 2015 certified pre-owned 328I. A down payment held the car until we returned. When we arrived at the dealership we met Rich for the first time. He had everything ready for us and in no time we were driving our new car. Rich was friendly and professional and I would certainly do business with Rich again.

Good service and customer service. Definitely recommend. Purchased my car there too. Pricing was competitive. Didn't get a lower price elsewhere.

Very professional and detailed salesmen. Would recommend salesmen to others. Theirs care purchased from salesmen and dealership

Just an excellent experience. No haggling, great service and they delivered what they said. The way business should be done.

I recently traded in my 2006 BMW X5 for a 2016 BMW X3 at Mt. Kisco BMW. I could not be happier with my new purchase. The whole process went smoothly for choosing the model and the color to picking up the vehicle. My salesman, Michael Conigliaro, was personable, knowledgeable and a pleasure to deal with throughout the process. He always kept me in the loop regarding my new car and when I could pick it up. Michael explained the features on the car with precision and expertise. It was a pleasure dealing with Mt. Kisco BMW and I plan on being a loyal customer for several years.

I recently serviced my BMW at Mt Kisco BMW after switching from another Westchester BMW dealership. I have serviced my X3 in Mt. Kisco for two years now and Vince, the service manager is simply outstanding. Best, most professional service experience I have ever had.

I searched countless BMW dealer websites for the vehicle that best met my wishes and then compared prices. BMW of Mt Kisco had multiple options to choose from and their prices were the best I could find anywhere. They were clear and upfront about their pricing strategy, which seems to be a "best foot forward" from the beginning. I didn't have to haggle to get a great car at a great price. The bulk of my interaction was via email. The day I went in, I was out the door in less than an hour. All of the paperwork was ready. No hard sales on add on's. They explained the ones that made sense and allowed me to make a decision. They were very aggressive in getting me a spectacular finance rate, which didn't even end up being through BMW Financial.

We were very impressed with the quality of the BMW we purchsed on 09/15 at BMW in Mt.Kisco!We also were impressed with the friendliness;honesty and helpfulness of our salesperson;Matt Hermoza who made our decision to purchase our new car much easier to make!Thank you BMW of Mt.Kisco and Matt too!!

Came in as a walk in for a oil change waited for the job to be complete, enjoyed a cup a hot chocolate and watched the price is right!!! A few times I hot up to go out on the balcony area they have umbrella tabes and chair, really nice The staff are friendly and helpful. The whole place was clean and organized. They took care of the recall parts of my vehicle and once my car was ready it looked brand new thank you so much to whoever washed and vacuumed the car did a excellent job. Thank you BMW MT KISCO smooth visit

I was trading my BMW X1 for i3 and we came to disagreement of the car's price. After couple of short calls from BMW Mt Kistco we were able to work out a deal that was truly amazing. I would like to thank the management staff and the sales person who was helping me getting the best deal possible, Bryan LeBlanc. Thanks again!

Just purchase a car at BMW Mt. Kisco. Prior to coming to the dealer ship, I saw the car on the internet and entered my E-mail requesting more information. To my surprise, Jack Salch, A pre-owned Advisor responded promptly. We were able to set up an appointment and I was not disappointed with the service I received. Jack was very patience and demonstrated excellent knowledge when showing me the important features and options on the car. He was very pleasant and made me feel very comfortable through the whole buying process. It was a very pleasant experience and i am glad I went to BMW of Mt. Kisco. Thanks Jack

We bought a X1 through BMW Mt. Kisco. It was a very pleasant experience to learn the vehicle, test drive and find the right one. We worked with Neel and Brian. Both are awesome guys and create a very pleasant and smooth purchasing experience. Thank you and also thx for the team!

Jay is great. I have leased 6 cars from him and he is helpful, concerned and goes out of his way all the time. I will only lease from Jay. Mt. Kisco BMW also has a great service department, headed up by Vincent. I could not be happier!

Over the past couple of years I have had 2 BMWs serviced at this dealership. Service is outstanding - period! I just completed the purchase of a new BMW here and the process was smooth. I got what I wanted, when I wanted it, at a price that I was comfortable with. My only issue is that I buy a car once every 5-6 years and they sell cars every day. A checklist of things to bring (for the trade-in) would have made the process much smoother. At the end of the day everything was resolved and I am a satisfied customer. This dealership is a class act.

Friendly and effecient. Although I did not have an appointment, they performed the required servicing and got my vehicle back to me in three hours.

In and out in an hour Staff very nice and welcoming Great facility

I was well taken care of from the minute I drove up until I left.

I just tried BMW of Mt Kisco for service and had a wonderful experience. I would recommend them highly!

Excellent service. Experience was quite pleasant , professional and timely. Recommended with no hesitation.

Just purchased a new car from BMW of Mt. Kisco. Found them honest, immensely helpful and absolutely no pressure or tactics. Gave a reasonable price and transparent discounts.The salesman, Mike Conigliaro, was throughly knowledgeable of the US and European BMW line and outstanding on all counts. The business manager, Mike Steinberg, was also most helpful.

Just leased a 2015 328 and am so in love with it! Joe Ameen was a great person to work with as he was very understanding, professional and honestly fun to work with. The entire experience from beginning to end was excellent! I will absolutely be a returning customer. In fact my Mom is next in line for a car and I am sending her to BMW of Mt. Kisco!

The title above says it all! Good people, great service wonderful cars!

I went in to have daytime running lights replaced after 5 years and 49000 miles. Made an appointment. Came in at 8:30 and was out by 9:30. Had coffee and read the paper while waiting. Comfortable waiting area. Prompt service.

From beginning to end the service was above and beyond excellent! Everyone was friendly, courteous and willing to help! The car was ready as promised and was spotless when I picked it up! Thank you

The staff are professional friendly and expert. My experience with the whole service is excellent

Once again, BMW of Mt. Kisco has demonstrated its excellence as a friendly , efficient competent dealer ship.

I have been going to this dealership for 6 years for my same BMW X5. Even driving out of my way after moving to Fairfield 3 years ago just to see them! They are always fair about what needs and doesn't need servicing, complete in their explanation of repairs/services to be performed, and more than patient in looking for those odd noises I think I hear. Even when they are extremely busy, they make sure that I know timelines and estimated completion of work and usually exceed those timelines. I would never go to any other dealership!

I've done my research online on BMW CPO cars for a couple of months. Wouldn't have driven five hours from Maryland to BMW Mt. Kisco if I haven't heard good things about them. The prices & features are awesome when it compares with other places. Found the right car and Ralph my salesman were professional, took excellent care of our entire purchase process and were willing to go extra mile for the customer. Highly recommended! Will buy again.

I've done my research online on BMW CPO cars for a couple of months. Wouldn't have driven five hours from Maryland to BMW Mt. Kisco if I haven't heard good things about them. The prices & features are awesome when it compares with other places. Found the right car and Ralph my salesman were professional, took excellent care of our entire purchase process and were willing to go extra mile for the customer. Highly recommended! Will buy again.

We just leased a brand new bwm 3 series from bmw mt kisco and had a very pleasant experience. Our sales rep was Matt Hermoza who gave us a terrific deal. We found him very honest and patient. He responded to our emails immediately. I highly recommend this dealership and especially Matt Hermoza and Thomas who patiently explained to us how all the features work on the car. We are so happy with our new BMW. Thank you guys!

i just brought a used car from bmw mt kisco and had a terrific experience.......i dealt with rich mc carthy and found him to be very honest and truly concerned about customer satisfaction........prices were fair and any problems were quickly resolved.......i recommend bmw mt kisco and rich mc carthy without reservation jeff bennett

i had a terrific experience at bmw mt kisco in buying a used car from rich mc carthy...........i found them (and him) to be very honest, fair, and greatly concerned with doing the right thing by customers......their prices were very fair and any problems were quickly resolved..........overall i recommend them highly..........(i previously bought 2 new cars from bmw mt kisco and each experience was just as positive) jeff bennett

I was very pleased with the service I received and the loaner of a new 2015 BMW. Thank you.

Dealership has great service - very courteous staff - drives me to the RR station when i drop off my car in the AM - even offers to pick me up at the station when i return in the PM -advises you in advance of service needs - always follows up !!!

True professionals. A level above the rest. Shop locally and save money.

Vince and the team far exceeded all expectations, YET AGAIN!!! I have had many problems with a used 750 LI, which I did not purchase from Mt. Kisco and he has been the consummate professional in dealing with all of her troubles.

Doesn't get any better than this. Our third car from this BMW dealer, and we keep coming back because of the superb service department. We wanted a very specific vehicle, they explained all the options and helped get it configured correctly.

After having bought my X5 I moved into the Mt. Kisco area and this is were I service my car. I have observed how pleasantly the salespeople treat their clients so this is definitely where I will get my next car. From the greeting when you first arrive to leaving you feel you and your car are in good hands.

Great experience. Our third car from this dealer. Keep coming back because the service department is the best. no reason to look anywhere else. We always order a very specific car, and they were great at helping to explain all the options and get it configured.

Customer service was great, service agent was great as well.

We just bought/leased two cars, a 2015 435 Msport and a 2015 328 GT Msport. With the 435 there was an issue as to the rims and the classy people at BMW Mt. Kisco stepped right up and took care of it. I was very pleased with Jack and the Management. Good job.

I came across BMW Mt Kisco when searching to buy my wife a convertible for her birthday. I found Mt Kisco on my internet search and they had three options. I traveled 2 hours from Ct to look at the cars. My sales Jack was a pleasure to deal with and made the experience an enjoyable one, even thought I hate the car dealer experience! I choose the car my wife wanted and came back a week later to pick it up. Jack's service along with the dealer handling the registration in ct along with the delivery of the car with first class, on time and exceeded expectations. Don't be afraid to travel to their dealership to make the purchase and the pricing they offer beat all other deals I had found! Fist class

Great team. David Voetsch was very good and supportive. Some unhappiness about option changes made by BMWUSA between the 2014 and 2015 versions of the 2 series.

they stand behind their work and provide exemplary customer service

Mike was awesome from beginning to end, a great amount of knowledge about the vehicle that I was interested in. He was very attentive to my interest in the vehicle without being overbearing like most sales people are. I would absolutely recommend this dealership to any of my family or friends that are looking to purchase a car.

Mike was awesome from beginning to end, a great amount of knowledge about the vehicle that I was interested in. He was very attentive to my interest in the vehicle without being overbearing like most sales people are. I would absolutely recommend this dealership to any of my family or friends that are looking to purchase a car.

My wife had been looking for an extremely specific BMW - 335i with X drive, with the M package, and with a Manual transmission! Mt. Kisco got one in and worked with me over the phone to make certain the deal was right. We drove 4.5 hours sight unseen on the car with just the reassurance from Rich McCarthy that the car was in great shape. Suffice it to say, we were more than happy with the status of the car and we were thrilled with their willingness to deal with us on a trade-in and make sure we were satisfied. This is my third BMW all from different dealers - but I can tell you my 4th will be coming from Mt. Kisco - absolutely worth the drive! Thanks again to Rich and everyone at Mt Kisco for an outstanding job.

My wife had been looking for an extremely specific BMW - 335i with X drive, with the M package, and with a Manual transmission! Mt. Kisco got one in and worked with me over the phone to make certain the deal was right. We drove 4.5 hours sight unseen on the car with just the reassurance from Rich McCarthy that the car was in great shape. Suffice it to say, we were more than happy with the status of the car and we were thrilled with their willingness to deal with us on a trade-in and make sure we were satisfied. This is my third BMW all from different dealers - but I can tell you my 4th will be coming from Mt. Kisco - absolutely worth the drive! Thanks again to Rich and everyone at Mt Kisco for an outstanding job.

I purchased 2 cars from Mt. Kisco BMW and I have been driving from lower Westchester to their location for service over the past 5 years. Whatever the problem is they usually fix in several hours since I usually wait for the repair. My recent experience was not any different. Amanda and Osario were very pleasant, attentive and informative. They finished the job on time. If you are interested in an excellent car and superb service, I recommend Mt. Kisko BMW without any hesitation to everybody.

These folks were very polished and professional and accommodated my early arrival without a problem. They finished a recall replacement in less than a day and volunteered a loaner (which was far nicer than my car). However, just like BMW itself, you pay top dollar. A light remained on related to the airbag. Despite their being involved with the airbag already, this was a separate, billable ($140/hr) service, just to look at the ODB code (maybe 2 minutes?). So, you are treated like royalty and will pay royalty rates.

This is the only dealer you should buy or lease a BMW. Forget the rest. Exellent sales and service team.

Excellent sales staff. You won't find a better deal anywhere else.

Great customer experience. Especially with Stacy at the service counter.

Had an accident Saturday night going into Sunday and my car was totaled so I needed a car fast and BMW of Mt. Kisco made that happen fast and easy, I want to thank my salesman Matt for making the process easy so I can get back to work. Martel

Richard Wiley at BMW Mt. Kisco made my car buying experience a good one! Richard guided me in my decision by answering all my e-mails and questions about the car - then found me the car I was looking for! He made it a hassle-free purchase. Plus, I was pleased with the trade on my old car. An overall great experience.

I just bought a certified used 2013 X1 28i xDrive from BMW of Mt. Kisco. The overall experience was top notch. Dealt with Rich who is very knowledgeable and has a great sense of humor. The dealership is offering used cars at very aggressive (low) prices. Not much (but some) room to negotiate on the trade in - after some back and forth and some desk research I felt I was getting a very fair deal on my trade and found Rich and the dealership to exercise great integrity when we had to overcome a miscommunication in the process. This was the fourth BMW I bought within the last five years (at four different dealerships) and by far the best experience I have made so far. BMW of Mt. Kisco has won a return customer for sure. I highly recommend this dealership and Rich. PS: Don't forget to ask for the Genius to join you on your test drive - you may learn something new on BMWs, even if you are a bimmer fanatic

I was very excited to find that my salesman - Richard Wiley at BMW Mt. Kisco - was able to find the car I wanted in the US, so I did not have to wait the 6-8 week period for it to be ordered from Germany. Richard made the transaction easy, he answered all my e-mails, was patient with all my questions and delivered my dream car! Kudos to Richard and the team at BMW Mt. Kisco.

I just purchased my 535i from Jim and I couldn't be happier with the entire process. Jim was professional and worked hard to get me exactly what I wanted for a great price. I've worked with Jim before and I will certainly work with him again when I'm ready for my next BMW. Thanks again, Jim.

Was looking for a 328 AWD with low mileage, cold weather package premium pack and nav. Found that car at another BMW dealership near my home in Marlboro, NJ. What a horrible experience at that BMW dealership, It was my first interaction with BMW and it felt like i was dealing with a used car salespeople, safe to say I didn't buy. Then I found my car at BMW of Mt Kisco. Dealt with Jay Cirocco, Very personable guy, very helpful, totally into giving you the best buying experience. What a call act, plus unlike the BMW dealership near my home, he could actually talk about the features in the BMW that i was interested in. After purchase he followed up to see how things were going and I needed a favor and he came thru - no problem. Now my only issue is that the dealership is far from me and I may have to get my MBW serviced at the dealership near my home instead at Mt Kisco, but it is only 45 mins from my job so I may want to use them instead because of the experience Jay gave me. Highly recommended

Jay in sales and Mike in service are tops at what they do. I currently have a 650i that was in for service and got an amazing loaner, the X5, another beautiful vehicle, which I then decided to lease as our family vehicle. From start to finish my experience was flawless. Everyone at BMW Mt. Kisco greets you with a smile, is extremely helpful and all are a pleasure to deal with. Service with a smile, professionalism and by far, the most superior driving experience you could imagine. BMW Mt. Kisco is truly #!.

I love my new 328 and all the options ;-). The service is always wonderful.

Bought a certified pre owned X5 from Mt Kisco BMW great customer experience. Knowledgable consultants no games no typical car dealer run around. Beautiful facility all used cars inside a massive climate controlled garage. Very convenient. All I can say is EASY deal with great helpful people.

Spoke with Ralph very professional. Fair price great car. Made things easy. I would buy from then again.

For the last 5 years, i have been going to another BMW Service location. I thought the other one had great service until I recently took my car to Mt. Kisco BMW for servicing. what a great experience. They took my car right away, called me and explained the problems they found and resolved my issues in a day. very clean environment and professional atmosphere. NOW...if i can only find a way to reduce the cost of BMW parts, i would be all set.

This dealership is exceptional. I leased a new BWW X1 and it is a great car. The transaction was very efficient and flexible. My first 10,000 mile service was easy to book and was handled very quickly. Both the sales and service teams are very impressive and professional. Will definitely get my next car here!

I have been utilizing BMW Mt Kisco since 2009. My purchase was pain free, the deal was very open and honest. On the service side, this is where the dealership shines. Vince and his staff really know how to take care of the customers. I am a car fanatic, I have never had an issue with service. They keep my car clean and neat and the service is performed as requested. If there are any questions the service department makes it right, quickly. I highly recommend this team and would by another car from them.

Noticed a bulge in a tire just before leaving for a long trip. Called the Mt. Kisco service department. Dropped it off on the way where they had a replacement car waiting. Tire was fixed and it was cleaned and serviced and inspected, and ready upon return. Friendly, efficient and fast service.

I recently purchased a Certified Pre-owned X3. The car is in mint condition and i am very happy with it. We found the car online using filters on the BMW website. We started by speaking with Rich McCarthy of BMW Mt. Kisco. He was helpful on the phone. In taking a trip to the dealership, we worked exclusively with Rich. He was prompt, courteous and knowledgable. The transaction was easy and pleasant, thanks to Rich. I recommend strongly that anyone who is thinking of purchasing Certified per-owned BMW get in contact with Rich McCarthy at BMW Mt. Kisco. Great experience!

Excellent—I have dealt with David Voetsch for my last few BMW 750s. He is efficient, responsive and makes the purchase simple. BMW MT. KISCO supports David In the professional way he handles customers. This has been especially helpful because of how busy we all are. The pricing we fair with no haggling which also adds a trust factor in the purchase. I would recommend this salesperson and BMW MT KISCO TO anyone looking for a fair, professional car buying experience.

I had a defective fuel pump that was replaced. There was a gasoline spill inside the passenger compartment that occurred during the repair which was poorly managed. My car still reeks of gasoline after airing for 1 week. Very sloppy

I purchased a preowned BMW from Mt. Kisco a few years ago. I'm about 50 miles from Mt. Kisco and there are many BMW Dealers that were closer, but only Mt. Kisco had a preowned in the exact option configuration that I wanted. The entire experience was outstanding. Very recently I was on the market for a New BMW. The option and color configuration I wanted was not available at any dealer and I therefore needed a customer order. After getting price quotes from local BMW dealers and truecar.com I contacted Mt Kisco. I already knew that Mt. Kisco have great customer service from my preowned purchase a few years ago, but didn't know if it would be worth my while to travel the extra distance. I was pleasantly surprised that Mt. Kisco had the best price. It was well worth my while to travel the extra 50 miles. I ordered the car in March and was told it was too late for the April delivery, but I should expect it around mid May. I picked it up on May 9 (about a week before they had estimated). I love the car and this was my second great experience with Mt. Kisco.

The customer service is excellent. They opened an hour early to deliver our car out of convenience to me.

Purchase process hassle free and easy. Fair to deal with and responsive

I haven't bought a car in a long time. But it was time for a new SUV. My wife and I both like the technology and features available in the x5 but we had very specific requirements and wanted a low mileage pre-owned vehicle. I steeled myself for the hard sell, haggling and trips to the managers office but was pleasantly surprised when a friend recommended BMW Mt. Kisco and a sales person that she had dealt with. BMW Mt. Kisco is a showcase for BMW products with a courteous knowledgeable staff. Jack Salach found us exactly the car we wanted right down to color - no haggling, no hard sell. He then spent all the time we needed helping us understand iDrive and many of the great features and driving aids in our x5. I would recommend BMW Mt. Kisco, Jack and the staff we dealt with to any one looking for a pre-owned or new BMW.

I haven't bought a car in a long time. But it was time for a new SUV. My wife and I both like the technology and features available in the x5 but we had very specific requirements and wanted a low mileage pre-owned vehicle. I steeled myself for the hard sell, haggling and trips to the managers office but was pleasantly surprised when a friend recommended BMW Mt. Kisco and a sales person that she had dealt with. BMW Mt. Kisco is a showcase for BMW products with a courteous knowledgeable staff. The sales person we dealt with found us exactly the car we wanted right down to color - no haggling, no hard sell. He then spent all the time we needed helping us understand iDrive and many of the great features and driving aids in our x5. I would recommend BMW Mt. Kisco, our sales person and the staff we dealt with to any one looking for a pre-owned or new BMW.

Have had great service with BMW Mt. Kisco. Quick and efficient. Vince know what he is doing running this department.

In 45 years of owning cars, this is the best customer experience I've ever had. The salesman, Jim Salkin, was great when I bought this car, and my first service yesterday was unbelievable: I was greeted outside by a courteous man who took my car and showed me where to go. Everyone behind the desk was friendly and efficient, and I was off with my loaner car (very new and clean) in about five minutes. The service representative called me a few hours later to tell me my car was being washed and would be ready whenever I wanted to pick it up. Again, same experience: out with my car in under 10 minutes. And that included stopping in to say hello to Jim and tell him what he already knew: the service at BMW Mt Kisco is fantastic.

I really love this dealership - Joe Ameen was really great - I have never been to Mount Kisco BMW before and everyone was really nice It has been a long time since my first BMW so thank you for making my experience so lovely

Great experience! Everyone in the Dealership was so helpful. Thank you so much Richard!

Excellent Dealership. A pleasure working with Richard, he was great!

I purchase my cars at Mt. Kisco because their prices are great but their service is amazing. Always helpful and very fair. I highly recommend this dealer. Gary W

This dealership is by far the best in Tri-State. Excellent Service, huge selection of used cars, beautiful show room and salespeople that are outstanding-not pushy but helpful. Overall, a good experience.

This review is about my excellent leasing experience at BMW of Mount Kisco. Having owned or leased from all the German manufacturers over the years this has been my best experience to date. I was greeted on the sales floor by Bryan LeBlanc who very professionally took me through a test drive, options and vehicles available. My interaction with the sales manager, Neel Casimir was very conversational and we quickly got to a mutually agreeable deal. I took delivery days later and have been very happy with the car. Drama-free means that initial conversation, test drive and consequent deal were all completed without over-bearing salesmanship. I would certainly welcome the opportunity to do business with them again.

It was my first service visit to BMW Mt.Kisco with my new car and it was an overall excellent experience…Everyone was extremely welcoming and knowledgeable and could not have been more accommodating and the dealership itself is a lovely environment to sit and wait for service… So glad I bought my car there and will continue to have it serviced there…..5 Stars!

Second time buyer at Mt. Kisco BMW. I will be picking up second new BMW from them Saturday. It is always a transparent deal without surprises.The premise is beautiful. The staff are always pleasant and attentive. I have also brought my cars there for service. Never let me down, and always accommodating . Car is always looking new after service. I recommend them to anyone looking to service or purchase. I never get the feeling I am being pressured. I requested any correspondence to be email instead of phone, and they respect that. JOG

What most other people say about Mt. Kisco BMW is generally true. The facilities are nice and the buying experience and staff are professional. Under warranty, I had services done several times and that was fine, and the car is returned clean. However, recently I had my annual inspection and some other non-warranty work performed, and to my dismay, the cost of these services were initially absurd. I pointed out that serveral of these services were listed on their website, like the oil change, cabin filters, brakes, etc. (under BMW Value Services), but the service advisor seemed to have no knowledge of these, even after I pointed them out. After some back and forth, they did finally adjust to the charges to a more reasonable amount, but that took several calls and emails and 10 days to accomplish. More than just the pricing, this event makes me rethink if the work was even done or required at all. If you plan to use them for repairs, make sure to do your homework in advance, get a clear estimate on the charges for every item, and check your invoice. Otherwise, it may be cheaper to just buy a new car vs having the oil changed!

IT ALWAYS IS A PLEASURE TO VISIT BMW IN MOUNT KISCO. THEIR SERVICE DEPARTMENT IS TOPS, EXTREMELY FRIENDLY AND RELIABLE AND THAT TRANSLATES INTO SOLID SUPPORT FOR RETURNING CUSTOMERS TO KEEP LEASING THEIR BMW'S AT BMW MOUNT KISCO. JAY CIROCCO WHO HAS BEEN THE SALES PERSON FOR EACH AND EVERY CAR I LEASED AT BMW MOUNT KISCO, IS MOST PLEASANT, KNOWLEDGABLE AND RECOMMENDABLE. A PLEASURE TO WORK WITH.

I visited the BMW of Mount Kisco service department for a maintenance check and as usual I was not disappointed to the service or the over all professionalism of the staff at Mount Kisco. Nicole Malaspina, the receptionist was her usual helpful and professional self. I was assisted by Rick R. Melwani, service advisor and he guided me through the process, giving me detailed information about my car. I also had the opportunity and pleasure to speak to Mr. Jay Cirocco who works in sales. Although I wasn't there to purchase a car I always enjoy a conversation with Jay, because I actually purchase my BMW from Jay, so we do have a positive history. Another thing I like about Nicole is she always e-mails me to remind me of my next visit. They are professional in that respect and I truly appreciate it.

BMW Mount Kisco Service Department provides a level of service unparralled. Vincent the service manager is representative of the professionalism that a client deserves. He is quick to respond to client questions and personally works to resolve any issues. He and his staff provide a commendable experience.

I just leased my 3rd BMW from Mt Kisco and before I did this I went to 2 other BMW Dealerships shopping. I came back to Mt Kisco for their Salesman - Dave was extremely professional , knowledgeable, easy to deal with, held true to what was offered and gave me the best deal . As for the Dealership itsself - Its the Best. The Service Dept, which I have use in the past was most helpful, professional and concerned. Need I say more

I got a flat tire 90 minutes from home, and I found these guys who were a couple of miles away. I limped my car over to them, and they took me right away, and actually one of their technicians stayed late to do the repair. Thanks to Vince, Stacy and Joe for bailing me out of my emergency!

I purchased the car I leased from BMW Mt. Kisco 3 years ago. The process was simple, and BMW Mt. Kisco saved me money by buying it from them vs. the lease account. Sam Brown was very helpful and easy to work with. The whole dealership is fantastic.

Mt. Kisco BMW has it all together. My purchase was a 5 series ...... 2 visits took care of everything. Very efficient and user friendly. Jay and Emerson actually made it an enjoyable experience.

Dealership is first class. My BMW sales rep Jay Cirocco at Mt Kisco BMW was terrific. He was very helpful and patient in answering questions. He was always accessible.

In the last 30 years or more, I have been buying Mercedes Benz automobiles. I probably have purchased over 20 cars in that time. The purchase process has rarely been as organized as this BMW dealer. Details were provided, negotiation was direct and straightforward and ordering was easy. At scheduled delivery, car ready when they said, detailed walk through paperwork as well organized and the detailed explanation of the cars features and operation was solid. We done! Prior to going to this BMW, I had been in two other BMW dealers in Westchester, one in NYC and one in Jupiter Florida. I told this salesman (Sam Brown) that I did my homework and that was expecting a good deal and the best price would get my business. Not only did the salesman get me a good price, but he found the car we wanted at another dealer and had it transferred for us to buy. (We wanted a 2015 as we did not like some of the seat color changes in the 2016). I was completely satisfied with this whole buying experience and recommend BMW of Mt Kisco and salesman Sam Brown to anyone buying. By the way, this is a great car. 650iX. I may buy BMWs instead of Mercedes from now on.

This is the second BMW I have leased from MT KIsco BMW...I did not think it possible but this was an even MORE pleasurable a time. Jay Cirocco and Emerson took such time and care in ex[plaining all my options and helped me all along the way while providing me with all I required. The premises were spotless and everyone from service to sales was accomodating and cordial. This would be the ONLY BMW dealership I ever deal with in the future. I strongly recommend seeing Jay and Emerson.

Fast, profesional and great value .... i did not know this level of service existed.... very happy.

Dave helped us with this purchase, he was extremely knowledgeable as well as reasonable when it came to working through the numbers. Most importantly, he and the entire team were incredibly flexible in working with the very tight schedule that we had to complete the purchase. I would recommend this dealer as well as Dave personally without reservation to anyone considering a BMW.

Three years ago, I brought my 2004 525i to BMW Mt. Kisco. At that time, they worked with Geico to identify and repair electrical problems caused by 'sideways rain' exposure. Very pleasant experience for me. Just recently, further electrical issues arose. I took the care back to Mt. Kisco. Again they worked successfully with Geico to extend the claim from 3 years back. I'm very pleased with the service and customer care, especially working with Jason T.

Very responsive throughout the whole process, great service, and best price by far.

A very pleasurable experience dealing with Rich McCarthy. I was looking for a used car and he knew exactly what I was looking for. He knew the car inside and out, explaining everything about it. Paperwork was a breeze. I'm very happy I went there and will go there again in the future.

Had a great experience buying at BMW Mt Kisco - Sam Brown provides great customer service and is extremely responsive to my questions. I would highly recommend using him.

Best Dealership I have ever done business with! The Customer Service from the initial purchase from maintenance department is absolutely excellent! I have no reason to blow smoke up your whazoo, you are going to love this BMW.

Initially communicated online and agreed to meet with Mike Conigliaro. I had expressed interest on a X5 and X6 and was told to drop by at my convenience. I've done my homework on the X6 but what impressed me most is that Mike is very knowledgeable with the high tech gadgetry of the car. A major turn off for me is when a customer knows more of the product than the salesperson. We ordered the car to our specifications that day.

Mt. Kisco BMW gave me the best price. Great customer service. They were not pushy at all. I'm very happy with my purchase at Mt. Kisco.

My wife and I were watching our Ford Explorer's odometer tick past 150,000 miles and the transmission was failing. We needed a new car of ourselves. By chance on Sunday morning 3 weeks ago, Mt Kisco had exactly what we were looking for, we emailed them and they called in 30 minutes and we set up an appointment later in the afternoon. Mike Conigliaro called us and he is a bright young salesman who was very helpful. He took us on a number of different drives with different cars. He gave us a fair price on our trade in and we made the sale for a pre-owned X1. The only difficult situation which appears to be a problem throughout the industry is the knock on costs when we papered the deal. We had to pony up another $30 per month for what amounted to insurance coverage so we would not suffer charges when we turned the car in at the end of the lease. Also keep in mind as you negotiate your 36k mile lease, you will need to buy new tires which will cost you about $1600. Overall the experience was good, certainly the part Mike played. Ask for him.

Your staff gave us top notch attention. Richard Wiley has been taking care of my wife and I through at least six cars. He goes the extra mile to be sure we're taken care of.

I brought my car in for service and I could not have been treated better. Vincent, the rep. who helped me was in one word, a gentleman. My loaner car was waiting for me and the service was done a couple of hours earlier then expected. He answered my questions with patience and honesty. I could not have been happier with Vincent or the service that was done to my car!

Pretty good experience. Initially spoke to a salesman about a car and told me there was a no haggle policy so I emailed a supposed manager and got no response. Eventually I spoke to another manager and he couldn't do anything either. I ended up gettin the car anyway cause it was a good deal but still as a customer I like to feel like I was getting something. Car needed brakes so dealership supposedly replaced rotors and pads so brakes felt good better. Car also was having shifting issues at high speeds so I called up and they gave me a rental car and fixed the issue as well. Overall good experience besides the bargaining experience.

My salesperson Jack was wonderful. He was very helpful and showed us a number of excellent vehicles before we settled on our X3.We're delighted with it. It runs like a dream and has all the features we wanted.

For me, buying a car is one of those experiences that equates to one thing ... Stress and intimidation. But, this experience was anything but that. From the first interaction to driving away... the experience was surprisingly painless. The salesman was informative and helpful. He was responsive to both my needs and wants. The time spent with BMW's genius to learn how to use the car was extremely informative and understandable. Even the financier was tremendous ... no pushy selling of things I didn't need. I love my car, but when the time comes for a new car, I will be back again. Thanks so much!!!

Been servicing several BMW's at this location for 10+ years. Any negative experience I've had has been quickly remedied with no hassle or additional cost. In particular, Service Manager Vincent Robustello is a model the entire industry should emulate.

I just leased a car and the entire experience was excellent. Dave Voetsch, who was my client advisor, is phenomenal. I came in not knowing which car I wanted and he patiently test drove 5 cars with me, telling me the salient features of each one and ultimately helping me choose the right one for myself. He is incredibly knowledgable, committed to making sure I felt safe and comfortable in the car I ultimately chose and incredibly professional through the entire process. I have also had my prior BMW serviced here and have always had an excellent experience. The finance manager, Mike Steinberg, was also extremely professional and worked with me to give me the best deal possible. He spent a great deal of time with me explaining all of my options and making sure I had all opportunities to get the best deal. I am grateful to this dealership for being so committed to making this process so easy and pleasant. I feel fortunate to have gotten my new car from this dealership and recommend them very highly.

Bryan LeBlanc took great care of me at this dealership. I could not be more pleased with my new car and the level of service provided. I love the car and I am very please with my purchase.

It was a pleasure buying a car from this dealership. I bought a certified 2011 3-Series and the car was detailed like a new car. They treated me with respect and the whole process was great. Highly recommend Joe Ameen if you are looking for a certified BMW!

From the moment you begin the process, through service of your vehicle throughout the lease, everything is done to the best customer service standards possible. The staff is pleasant, courteous and knowledgeable. I have owned many BMWs for 20 years, and this is my third at Mt Kisco, and I will never go anywhere else. And Jay Cirocco is the best sales guy!!

I am now leasing my third vehicle from BMW Mt. Kisco and my recent experience with the sales team was exceptional. So much so, that this is the first dealership review I have ever taken the time to write. I found the Client Advisor (Jay), Business Manager (Joe), and the BMW Genius (Mike) to be extremely professional and knowledgeable. They used a program, that I was not aware of, to put together a terrific/fair deal. There is no question that I will refer anyone I know, that is interested in a BMW, to BMW Mt. Kisco and the sales team I worked with.

Brought my car in yesterday for annual inspection and service. Was given a convenient appointment with a loaner car. Work was completed as expected and before the quoted time. My service advisor, Kevin, as well as all the support staff I interacted with were very professional and a please to deal with. I have had many service experiences with another major dealer in the area so I can say with confidence Mt Kisco is the best!

As always excellent and professional personalized service.

Having leased six BMW's over a period of almost twenty years from several different New York/Connecticut dealerships, we can honestly say the service levels at BMW Mount Kisco were superb! From our first encounter with Richard Wiley, we had a comfort level that everything would be handled efficiently - and it was! The car chosen had to be ordered; Richard kept us informed as to its progress and tentative date of delivery, assisted with every aspect of the paperwork and documents required, worked with us for the best pricing; excellent customer service and communication all the way!

Just got the 2nd BMW from Mt. Kisco. Once again, it was a smooth process. Perfect dealer, perfect car, perfect price!

This is my 4th BMW x3 that I lease from BMW mt Kisco as always very professional and attentive to the customers needs especially Richard Wiley my sales rep. They have always been courteous and professional with all my dealings with them. I recommend them to anyone who is in the market for a BMW. My wife also has leased a 328 xi and is very happy with all of their services including maintenance etc.

Bmw of mount kisco is a great dealership. I would definitely reccommend buying A car from them to a friend. It was a good experience overall.

I bought my first Bmw At Bmw of Mount Kisco.N.Y and the experience could not have been better. Ralph was a great sales representative i would reccomnend buying a car with Ralp. He is very knowledgeable and he made my car buying experience very smooth.

I was very pleased with my experience with BMW Mt Kisco. Bryan LeBlanc was the client advisor. We had superlative service. The entire process, was streamlined and efficient. I would recommend Bryan anytime.

Took my 328ix for scheduled service. I was promised a two hour time frame (so did not opt for a loaner) and that is exactly what I got with a complementary car wash/vac to boot! My service adviser Kevin was very professional, described to me all the service that was done and answered all my questions specifically re: run-flat tires.

My salesman was Sam Brown. I used the internet to search for my new 435i xdrive and Sam made sure I got the price and had it built just the way I wanted it. In addition, when there was a special offer, after I had already placed my order, Sam let me know that I could deduct the additional incentive off of the final cash that I was bringing to the dealer. It was a very simple and straightforward process. I drove 75 miles to purchase from Mt. Kisco and it was worth the drive, plus the scenery is nice up that way as well. Lastly, during the final paperwork process the finance guy wasn't pushy, but suggested two products that I may be interested in. I'm glad I took the wheel and tire protection because my car has 19 inch run flats and I hit a large pothole the second week and sure enough I damaged the tire. I drove on the run flats to my local dealer, here in NJ, and they installed a brand new run flat for the $50 deductible. Luckily the rim was fine, but that's covered too. All in all I will definitely give Mt. Kisco another chance to earn my business again when I get my next BMW.

BMW Mt Kisco NY was as pleasant an experience as I eve had buying a new or used car. The sales rep was professional, had my concerns at heart and delivered an expert and rewarding buying experience.

My experience purchasing a pre-owned vehicle and having it serviced at BMW Mt. Kisco has been smooth and seamless. I called to arrange service and requested a loaner vehicle. I was quickly given a date. On that day I was greeted as I pulled in to the service area and quickly processed and shown to the loaner car. I was called in a timely manner that my service was done and I was, again, quickly processed by Jason who explained everything that was performed by the service dep't. Then my vehicle was right in front of the door for me to take home. The whole process was quick and efficient! I strongly recommend both purchasing and servicing at BMW Mt. Kisco.

We had a very good experience with this dealership and with Bryan LeBlanc who took excellent care of us throughout the process of buying and taking delivery of our new car.

Jason Tuminaro made my most recent experience at BMW Mt. Kisco a pleasurable one. My car was in for multiple reasons and Jason made sure to call me every day updating me on the progress of my car. You could tell he really cared about his customers.

Service is great, sales people don't hover. I've gotten 3 BMWs from them and would never go anywhere else.

They make you feel special. Easy to make appointment, taken on time, quality work and personal treatment. service manager is on top of everything. They do everything necessary and more to make you satisfied.

Had a great experience purchasing our first bmw 328i. Salesperson Ralph was excellent and extremely knowledgeable. Easy to deal with and we didn't feel any pressure. We definitely recommend this dealership.

I had visited many dealers in try-state area but sales staff Sam & Neel at Mt. Kisco were the nice people to deal with compared to other BMW dealers. They helped me in achieving my goal. I have Mercedes cars but this was my first buying experience for BMW car with BMW of Mt. Kisco. I am happy with my decision and experiencing a real driving pleasure with BMW X5. I feel it is a better buy over Mercedes. With this positive experience I will direct my friends to this dealership and will return to this dealership for my next BMW car.

I must admit I was extremely intimidated going into BMW for the first time. My assumption was that it would be stuffy and I wouldn't get the time of day. I couldn't have been more wrong! Joe Ameen at BMW Mt. Kisco made sure I was comfortable regardless if I was buying the car or not. His honesty and attention to meet my needs, not the dealership's, made my car buying experience a pleasure. I NEVER thought I'd say that about any dealership....but BMW Mt. Kisco is the Ultimate Dealership for the Ultimate Driving Machine!

Let me say from the beginning, I have a history with Mercedes Benz but I just got into my very first BMW and I am loving it!! The vehicle speaks for itself but what helped me make the switch and solidify my choice had a lot to do with my client advisor, Jay Cirocco. He has a wealth of knowledge. I found him to be very honest. No "salesman" stereotype here. Jay made sure I received the best deal available from BMW and really looked out for me. Once I made my decision, Jay took the reins and made sure everything went smoothly. He kept me up to date with the delivery, finance and insurance. A pleasure to work with. The dealership is spacious and clean. The staff is friendly and helpful.

I bought a certified pre-owned 328xi one year ago from Mt Kisco BMW. This is my first time owning a luxury-brand car and I have been pleased to learn that the luxury experience goes beyond the car itself. Since purchasing, I have taken the car in for service three times. For me, the purchasing and service experiences have been remarkable in how straightforward, hassle free and accommodating they were. It seems that real thought has been put into improving the customer's experience and it shows. Every single person you interact with is friendly, profession and helpful.

Jay helped me find the perfect car and let go of my 11 year old 325xi. My husband and I did research and comparisons before I picked a 2014 328xi Gran Turismo. This car was a loaner so it only had 6,100 miles on it and I am thrilled to be its first owner. The car is a dream to drive. I had to go back to the dealer to have the pressure in the tires adjusted and Jay and the service staff were right on top of caring for me and my car. I also knocked off the wiper blade scraping snow and they fixed it with a smile and told me how to get it back on. Michael Steinberg, the business manager is a gentleman and continued to explain choices for coverage and fees. Go to Mt. Kisco BMW Jay Cirocco for a wonderful, attentive buying process and get the BEST!

This is my 5th BMW from them. You aren't a number - they remember your name and care about your satisfaction.

This is the 2nd BMW I leased from Mt. Kisco BMW. Damian LIsotta was excellent in all respects. He was knowledgable, addressed all my concerns and found a new car for me immediately at a very fair price. I have nothing but praise for Damian and BMW Mt. Kisco in general.

If you like working with a guy who knows all the ins and outs and delivers on what he promises without any hassles Jay Cirocco is the one to go to. Needed a car quickly after an accident totaled my 2013 BMW (protected me perfectly) and Jay found me a car with what I wanted at a competitive price. Helped me forget about the accident by being so efficient in completing the transaction.

The service was excellent, everyone seemed friendly and the front desk attendant she understood I needed to get to work 3 hrs earlier.unlike my first visit to Ridgefield CT, I felt welcome and left with the feeling that my satisfaction was their main concern. Thank you Mt Kisco BMW. For turning my very very stressful morning into a relaxing time while I waited for my car.

This is my 7th BMW I have purchased in the last 18 years. As they say, nothing drives like a BMW. I know this, as I have also driven many other types of vehicles. (I even was able to get a salesman from a competing brand to admit this!) Jay Cirocco sold me my first two BMW's but I lost track of him. But, while shopping around for my latest purchase, I found him at Mt. Kisco BMW and he is truly an asset to the company. All the people I have dealt with at "BMW Mount Kisco" have been polite, courteous and very helpful. Not that other BMW dealers are not good, but the people at Mt. Kisco standout!!!!

In 2012 I ordered a brand new 2013 335xi and last year I purchased a certified 2010 from Mt Kisco BMW so when a pebble in the road cracked my windshield on the 2013 I went to them to get the job done and they couldn't come up with a solution, to satisfy a good customer like me, with my insurance company over, of all things, HOURLY RATES! Smh

In 2013 I purchased the X1 and had the happy experience of working with Jay. I have had minor problems and have always been helped immediately. Last weekend the engine light caused us some concern and Jason insisted on keeping the vehicle over night to be certain they had covered all the bases. As always, I want to congratulate everyone for a job well done. Thanks to Nicole and Jason for giving us the peace of mind as we head to northern Maine for the holidays.

Jason in the service dept. couldn't have been more helpful and accommodating. Car was ready when he said it would be. Getting a loaner car also was a seamless experience. thanks!

These guys have their act together. Great team of people looking to make life easy for the customer.

They have it down to a science and the process took no time at all including getting a loaner auto. I have a BMW dealership closer to me but prefer Mt Kisco.

They bend over backwards to make sure your leave satisfied. Thanks Roy, Ben and Jason!

This is the second car we have purchased at BMW Mt. Kisco and we are again extremely pleased with the experience. First time was about 4 years ago, the deal was impeccably handled by Jack Salch, this time it couldn’t be smother with the help of Matt Hermoza who made the experience very pleasant. Also worth to mention our financial advisor, Mike Steinberg, who took care of the financial process and was knowledgable and friendly. We highly recommend BMW Mt. Kisco, thank you all again for making buying our new car such a great experience.

Walked out of a lease, and decided to purchase a similar vehicle. At the beginning of the process everything was very casual, and professional. However when it came to the day to pickup my CPO, there were a few issues with the degredation of professionalism all together. When the advisor decided to essentially call me a liar while insulting my intelligence; while stating it mildly was very unprofessional, and rude. Take into consideration everything was done at this point, and it was a matter of closing out some small details. After this was all said and done, I not only get a "fly-by" for an introduction with my vehicle. In this advisors finest hour, he also goes onto thorughly explain how "important his review is" more than a few times, and had no resevation about NOT taking me for a test drive in the vehicle. I mention that, because when I leave the brakes are noticeably less responsive, and after I bring the car back he again goes on to not only argue with me, while simultaneously; almost without proper conciousness ASKS about HIS REVIEW... at this point, I am more than annoyed, and ask him to leave. That was my experience with SALES. I will say after everything was finished, Mike ( not sales ) was quickly accomadating and understood my frustration, and the service guys are always pleasant. As a prior veteran, a member of white plains lodge, and a student I thought that there would possibly be some area of processionalism, however I am fair for my overall experience, and that is my review.

I have recommend MT KISCI to my friend all have a positive experience

BMW Mt Kisco is awesome and there is never a doubt. I just finished my first service experience with my new car - a 328dx - and they picked up my car from my house, dropped it off later that day, cleaned it inside and out and did the services needed. These guys just make the car experience - owning, servicing - so easy and so comfortable - and that makes it hard to ever consider anyone else. They are simply the best.

Bought my second CPO from jack salch. Very smooth transaction!

Once again, my experience with the Mt Kisco BMW Service Dept was perfect, I believe the Service Advisor's name this time was Justin. The car was ready when promised, the price was as expected, the car was clean and pristine when given back to me. I waited for it and sat comfortably in their customer service area watching television, surfing the Internet and having a diet soda. A most highly recommended department.

The service was great But somebody scratched my car Very deeply

After dealing with a few dealers closer to us, we were able to find the exact car we were looking for here at Mt. Kisco. Every part of this purchase - from internet communication to the test drive to driving it out of the dealership and home couldn't have been a better experience. We live about an hour and a half away - and Rich McCarthy was great to work with. Would definitely buy another car from this dealer - the whole experience and everyone was wonderful. Thank you Rich McCarthy and the entire Mt.Kisco BMW team!

Very satisfied with the service from BMW Mount Kisco. The front desk gentleman Greg and service adviser Kevin are very professional and friendly. I enjoyed the experience doing business with BMW Mount Kisco.

Owning an auto repair shop myself I tend to be extra critical of someone else performing repair on my vehicle. I have had my previous BMW as well as my current one to BMW MT Kisco on a few occasions for warranty work and always left very satisfied with the repairs. The quality of their workmanship tops all. Thank you again!!!

Joe Ameen-client advisor-is an amazing person, and helped find the bmw535 which i liked very much, I had a great experience at BMW Mount Kisco definitely recommend going there.

I've purchased over 10 vehicles over the years. This is my first BMW. I must say this was the best sales experience I've ever had. The whole process can be unctious. This was not the case with Jim Salkin who was through, knew his stuff, warm, flexible, and extremely helpful from beginning to end. And the whole facility seems very clean and well run. I've owned the car for 6 days, still getting used to it, but am very happy with my decision to purchase a BMW.

My experience at BMW Mt. Kisco was excellent. I worked with Mr. Rich McCarthy to aquire my 2012 128i. He was great and made the process wonderful. I will undoubtedly go back when it's time to replace this car, but in the meantime I am thrilled with this ride.

Brought the 2009 535 in for some basic service. Car runs smoother. Seth helped out and made a correction to my invoice (thanks). Would suggest to have more BMW loaners in stock instead of using the rental companies minivan. Not a bad thing but rather go from a BMW to a BMW. Overall, very satisfied once again.

I had a great experience at BMW Mount Kisco definitely recommend going there. Samuel Brown (salesman) was great to work with and took his time to explain everything to me.

Jim was exceptionally helpful. Smooth translation when buying my 335. 2nd car I bought from Mt. kisco.

From an initial internet contact through to purchase it was an enjoyable experience. I was guided through the process by Joe Ameen who enjoys what he does, and I drove away with a great deal. Well done Joe I thank you for your insight thoughtfulness and for making it the easiest car purchase I have made!

I live in Manhattan so naturally attempted to purchase my new 428i xDrive convertible in Manhattan based on convenience. However, not only did BMW Mt. Kisco beat Manhattan on price, the process was extremely efficient from beginning to end. I communicated with my sales manager, Sam Brown, almost exclusively via email. I can't say enough about how smooth the process was. Highly recommend purchasing your next BMW here and hope to never have to buy anywhere else.

Came here after a bad experience in the Tenafly BMW dealer of NJ, this was the easiest and presure less car buying experience i have ever had. This was my first BMW and even after switching models twice during my buying process Matt, my sales rep was very understanding and pleased to help me with the model change. I would recommend everyone looking into purchasing a BMW to go to Mt.Kisco and ask for Matt. Thank you BMW of Mt.Kisco and Matt for making my car buying experience one of the best.

Exceptional service department. Exactly what you would expect from a high-end dealership. Service done well and car return bright, shiny and exactly as promised.

I took my car in for the annual service and everything went smooth. Vincent was very helpful and my car was ready even earlier than the estimated time I was given.

This is the third car I've purchased from Jay Cirocco at BMW Mt. Kisco and I am again extremely pleased with the experience. Jay is courteous and knowledgeable, the facilities sparkle, the people in the service department are efficient and experienced. The financial advisor, John Buontempo, explained the financial process and was knowledgable and friendly. I highly recommend BMW Mt. Kisco and Jay. Thank you again for making buying my new 425XI convertible such a great experience.

First time having my BMW serviced here. Staff was extremely customer focused.

I was welcomed from the moment I got out of my vehicle. They were kind and directed me to where I needed to go. I didn't have any issue with the people nor the service. The lounge area was pleasant and I didn't mind sitting there for the two hours that it took to service my car. Will be back!

Had a great experience purchasing our new and first 320ix. Sales rep John Tucillo was low key and low pressure, found us a car we needed quickly and arranged for a seamless pick up once it was delivered to their facility. Finance manager Joe Buontempo facilitated the financial aspects quickly and was very friendly and courteous. We would recommend this dealership.

I was in the market for a specific 550xi with an M Sport package and Mt. Kisco had one at a really competitive price. Ralph was more than willing to work with me and take a deposit so I could rush down the next day and check it out (the M Sports go very quickly, as I learned the hard way with two other dealership interactions). I fell in love with the car and agreed to buy it on the spot. Ralph handled everything professionally and a few days later I drove away in a beautiful Carbon Black 550xi as a happy customer. I was very impressed with their pricing and friendly customer service and would do business with them again in a heartbeat.

Great buying experience at Mt Kisco BMW..... After looking online and at my local BMW dealer I was contacted by Samuel Brown(Internet Sales Mgr) ..we setup a day from me to test drive the car I wanted....after the test drive we sat down to discuss price..... I was extremely happy with the price he gave me .....deal done. The most professional and friendly staff I have ever had to deal with buying a car (over 30 years experience). They want your business and do not waste your time. From the friendly woman you meet as you walk in to Sam Brown my salesman to Mike the finance guy who I did my final paperwork they couldn't be any better.

Rich McCarthy was very nice, not pushy and great at followup to my emails and phone calls. Although he had two customers at once, and the process slow he kept us informed as to why it took so long. We like the car and he has answered my telephone questions about its operation quckly and competently. I would buy another car from him in the future. G Moss

Just took delivery of my third car from these guys, a 435ix convertible. I keep coming back because they are good people, they care about the ongoing family relationship, and when I had a serious problem with my 335 a few years ago, the service manager threw out the rule book and made things right even at their own cost.

Buying a car here is almost effortless. Their Professionalism and the time they take to actually get to know you makes a big difference. After 10 min. of being here you quickly realize you’re not dealing with a pushy sales person. You’re dealing with people who really want to help you get into the car you want. He was very Knowledgeable about every car we looked at and gave really honest opinions that helped us make the right choice. I will not be shopping anywhere else EVER AGAIN!

The repair service is excellent. The Manager of the Service Department is Vincent Robustello and he is absolutely the best. I am particularly impressed with the integrity of the service department. The defect in my car was discovered while the car was under warranty. The repair was completed after the warranty period expired. This is pursuant to the terms of BMW policy. This is an indication of both excellence and integrity.

The service department demonstrates excellence and integrity. Vincent Robustello is in charge and does a great job. I am most impressed with the integrity involved. The defect in my car appeared while the car was on warranty. The car was successfully while the car is off warranty. This is pursuant to the terms of their warranty agreement. This is superior and professional.

Great experience, from initial contact to final delivery of my new car. Unlike my experience with other car dealers, they've tried to consult me on what's right for me - not sell what's good for them. Highly recommended (and absolutely worth the trip from Brooklyn!).

I am a first time owner of a Bmw and BMW mount kisco made a first experience an absolute great one Sales Representitive Matt Hermona and Finance manager Joe Buentempo were great they answered all questions and concerns and took care of any minor bumps in the road in this process there customer service was absolutely terrific and they have a customer for life in me Kudos to them and the entire Bmw mount kisco staff!!

I would strongly recommend BMW Mt. Kisco. Matt Hermoza was excellent and extremely knowledgable. He was also very tolerant of the worries of 1st time new car buyer. The lines of communication at the dealership were also top notch. All my calls and emails were returned promptly. At this point, their isn't much more to say except thanks BMW Mt. Kisco.

Picked up my BMW 320I last week Process was simple and quick. Sam Brown the salesman was both knowledgeable and professional. I appreciated that Sam was easy to deal with and did not have a high pressure way of conducting business. Overall my experience at BMW Mt Kisco was a very positive one.

Very good dealership for the new car buying process. I hope that the fine quality of service continues over the years I own my x5

My recent purchase of a BMW 320 was a pleasure and a breeze. Richard Wiley has been my husband and my go to salesman every time our lease runs out and we get to choose a new BMW! I believe my husband is on his 3rd X5 and I have just turned in my 128i convertible for a 3 series. Richard not only helped me to find a car very last minute, as we had originally thought we would buy a used BMW, but he also got us a great price on the lease and then honored a discount given to us at a recent charity golf tournament sponsored by BMW. The whole Mount KIsco facility is run very smoothly and efficiently and we are delighted it is so close to us. We would not hesitate to recommend them for sales or service.

Don't buy any protection program from BMW business manger Joe Buontempo. He was very nice and promised everything when he wanted you to buy the protection program. Once you did it, he became unavailable when you needed him. After a very long delay, you may finally get his service, but his service is worse than pathetic because he did NOT do the job. When I walked in to pick up my car, I just could not belive he did not do any promised services, he did not even bother to explain to me. Only send his worthless apologiies later. He really reminds me of old snack oil salesman, promised the whole world to get your money for nothing to offer back. I do like my car but not their post sale service. Their managers are OK, but not too responsitve either.

When I arrived for my appointment someone was there to greet and take my car. Once inside, their was a 2 minute wait before everyone (5 other customers) was placed with various Service Representatives. My rep. Vincent was excellent; he listened intensively to my car concerns/issues ensured me that he would keep me informed about the progress and Vincent did exactly what he said. My car was returned with all issues resolved.

Excellent service, and once again my service advisor Seth, was great, respectful, and personable , he sells fMt Kisco with his service.. It is a pleasure dealing with him, would recommend. Him anytime to anyone. I am from Brooklyn and because of the service that I receive i take the 45 min ride, thank you Mr Seth and Mt Kisco. You have an advisor who goes beyond to explain when you don't understand. Thank you.

Great service department. They make the customer feel special. They do what they say they will and do it well and on time. Extremely well run department.

I cannot say more about the excellent service I received from Neel and Sean at Mt Kisco BMW! It was a pleasure from start to finish and the X5 was the icing on the cake :) amazing quality and a true driving experience. I urge anyone looking for a quality car and exceptional service to make this your one and only stop

Very professional team that returns calls promptly and doesn't rush or pressure you while shopping for the new car. The facility is above standards and the entire team is very friendly and knows you by name. They stand behind their 'word' and walk you through the entire process easily and meticulously. After my purchase they followed up to see if I had any questions and/or concerns and really prove that they care about their customers. I highly recommend MT Kisco BMW for sales and look forward to my first service call.

Very dissatisfied. The service department seemed unable to figure out their own cars.

Believe it or not my negotiations for my trade-in took place over the phone. Rich was very professional from start to finish. The car did end up having a fault but thy was fixed and so far so good. I'm a happy camper right now.

Terrible experience with this dealer. They called several times to set up an appointment. I agreed and was very specific on what I wanted to buy and also that I wanted to test drive a car that they told me they had in the showroom. One day before appointment, they called and said the manager could not let me test drive unless I was willing to commit to buy the car!

I would not recommend any one to go there. I was treated very poorly for which I believe not being a white american. They are definitely not getting my money; I'll buy it else where.

I bought my 328i convertible at BMW Mt. Kisco. I have been there couple of times and I am extremely satisfied by there response and service. I would definitely recommend this place if you want to buy a BMW.

Price is high when it comes to doing minor stuff, however service is/was very good .. Just don't take the junk rental car they offer.. omg the worst car I ever been in!, I know you think its a rental car not BMW fault well ..but you are wrong! Its BMW offered rental temp car, so they are responsible in finding quality temp cars for you to drive without any cost to you.. going from my new BMW to a junk that value $50 was not nice at all .. wish there was a rating for temp cars .. Putting me in the worst smoke junk car of my life!! not happy, and still not happy 24hr later!!.. if you go for service there DO NOT TAKE ANY rental car BMW offer, best to have waited the few hours than to drive that JUNK!! Lexus gives you one of their own Lexus temp car .. no damm rental .. very bad experience with this dealership rental car offer ..

1. The diagnosis completely changed from one day to the next. 2. The service advisor called me to inform me he had misquoted the service fees. 3. The vehicle was filthy when I picked it up. Paper mats were not put down. The tire they had changed was thrown in the back seat of my new 328 ix (about a month old) and not put in the empty trunk. 4. The service light was still on for problem I had paid them to fix. New warning lights were on that weren't when I dropped the vehicle off. These issues were never brought to my attention, nor were they fixed. 5. The owner of BMW Mt. Kisco said he would be very surprised if I could get a BMW zone person to inspect the original damaged parts. Thank you New Country BMW, Hartford for arranging this and for your great service!!!