They are wonderful with maintenance and small repairs. Easy to get an appointment. Quick service. A very nice waiting area. No comparisons with other dealership I used before!

Outstanding experience in leasing a 2019 BMW X5. Our sales associate, David, listened carefully to what we were seeking in the driving experience of an SUV and met our cost value expectations. The test drive went above and beyond what we were accustomed to at competitor dealerships in the Mt. Kisco area. When competitor dealerships learned they were not getting the sale, miraculously they responded with financials that were more in line with our expectations. BMW came to the table with a cost value proposition on the first go round. X5 driving agility is the best we have had with an SUV, to date.

I moved to Courtlandt Manor from DC in July. I have a 2017 330I that I bought used from Annapolis BMW in 2019; Mt. Kisco is the closest dealer (though a 30 minute drive). I’ve been there twice, once for scheduled maintenance and once for an emergency (overheating, due to a leaking hose). Both times the service was flawless and the staff was competent and friendly. Maintenance was covered by a maintenance contract and the emergency covered by extended warranty, so I paid nothing, and have been impressed by how seamless the transfer of my records was. And they went the extra mile, performing a complete safety check at no cost.

I worked with Said to purchase a used Audi A5. He worked diligently to make sure the entire process was smooth and easy on my end. He kept me in the loop throughout and replaced the tires on the vehicle at no additional cost. He even personally delivered the car when my schedule made it difficult to get to the dealership. I highly recommend him and BMW Mt. Kisco.

Happy with environment. Great experience dropping off and picking up. Not happy that two voice mails requesting call back from service representative went unanswered.

Great experience, Amanda Santiago is great. Very attentive, responsive, and detailed. Always great service and this is my favorite BMW dealership to get my car serviced at. I highly recommend.

My car was first in line at Service, 7:30am, to have my tires checked and the computer system looked at. I was leaving it with the intention of picking it up that evening. I did not receive a status call as expected. Instead I called BMW Service at 4:45 at which time a woman told me everyone had gone for the day, but she’d check and then call me back. When I received the call she said that “they’re checking the car now” and that I had to call again in the morning. I called BMW Service at 7:45am and was connected with my service rep. He apologized for “forgetting to call me” the day before because he “left early” and that my car was ready. Needless to say, I was angry. All in all, the service was done according to my concerns, I received a video of the tire inspection, and my car was washed. I was unhappy with the fact that I had an early appointment, my car wasn’t serviced until the end of the day, and that there was no communication.

I recently purchased a 2015 Grand Cherokee from this dealership I call to see if the truck was still for sale and they told me yes it is. They transfer me to salesman Brian Haughton spoke with him about the truck and he told me to come take a look at it. When I got there the truck was in good condition but needed something issues fixed like the rust on the hood,new tires a scratched rim and sunroof that wasn’t opening correctly. He told me rite away that by the time I picked up the truck that everything would be fixed and sure enough they were. It was a great experience buying my truck from this dealership and having him as my salesman I would recommend if you’re looking for a great quality car to contact him. I could be more happy with my truck. Thanks again for all of your help.

I brought my car in for an annual service and complimentary inspection. I stressed how important it was that the car be in top notch form as I was leaving the country and my wife would be depending on it. I was told it was. No issues to report. After returning home I noticed an oil patch where I was parked before the inspection. Upon visual inspection I could see an active leak next to the right rear tire. I took the car back the very next day and explained what I saw. The technician put the car on the lift and confirmed again there was no issue. I had to literally point out the leak so they put it back on the lift. Struts needed replacing.

UPDATE — 10/5/21 You judge a company by how they address a bad situation. Initially had a horrible customer experience on a certified vehicle I purchased from them. Mt. Kisco BMW Service Department Manager Barry Fleischman has made it right. Initially it took a bit of effort to get Barry’s attention, but willing to chalk up to the daldrums of summer and Covid impact. Barry fully vetted the vehicle, fixed it, got parts in during a challenging supply chain and kept me well informed upon his arrival to the situation. Work quality and communication has dramatically improved from the first time in the shop. This should be the norm for a BMW dealership. I will give them another chance. Thank you Barry for stepping up.

Brought my car in for diagnosis and service. I met with Cara and she was absolutely wonderful. She dealt with insurance, got the problem fixed and covered and kept in contact with me every step of the way. It was a pleasure dealing with her and with BMW Mt. Kisco.

This was my first time buying a BMW and as a person who has purchased numerous brand new Subaru's, I can definitely say this was a totally different experience. I like how the vehicles are priced and their is no haggling. Price is upfront for the consumer to compare with other dealers. I purchased a 2019 CPO BMW X3, vehicle is very clean and very competitive price compared to other dealers. I appreciate the fact that Mt Kisko BMW did replace my brakes after I noticed the brakes squeaking and dust all over the rims. I would have loved to provide this dealer with 5 stars; however their finance department operates under their own self interest with disregard to promotions published on line by BMW corporations. At the time of my purchase, BMW was advertising a 1.9% finance interest rate for any 2018 to 2020 CPO BMW finance with top tier credit and 60 months. BMW also had a second finance special which provided said buyers with 90 day no payment required. Unfortunately at the time of signing my finance agreement, the finance manager informed us that Mt Kisko BMW does not have to honor the corporate promotions. After being guaranteed by sales manager and salesman that the promotion will be honored if we qualified. Long story, finance provided us with 2.9% interest. Thankfully, the sales manager was able to contact the dealer manager and our rate was changed to 1.9%

Very attentive to client needs. The group operates in a clear and open manner to service my needs.

Overall we had a pretty good experience at Mt. Kisco BMW. There was an issue with getting our car that delayed our delivery by almost a week, but our salesperson Saed and the sales manager Evan ended up getting us the car earlier than expected. Unbeatable price on the vehicle, would buy from here again.

Service was performed on time. All members were courteous, friendly and knowledgeable. Team members all knew my name and were attentive to my needs in loaner and patient with a delay in return. . I commend Kevin, Pete, Todd and Avi in jobs well done. Car was returned clean and problem solved. I would highly recommend BMW MT, Kisco.

Excellent service. Answered all questions. Very helpful

This dealership use to be much better. Ever since autonation took over it seems no one cares about customer service or even selling a car. If you are looking to buy a vehicle or service your vehicle stay away from this place. You will have better customer service at a chop shop in the city than here.

Was not at all happy with the service. Waited almost a week just to get my car to be looked at and was still charged when nothing was fixed. I am extremely upset that I had to waste money and time that I can't get back and still drive with the issue I have with me car.

I recently purchased a CPO 5 series and was very happy and appreciative of my advisor Giovanni, who was super helpful even after the car was purchased. Really appreciate his help

Very professional service

I have a 2016 BMW X5. Car had engine check warning. On August 11 I brought the car in to the facility for diagnostic and NY inspection. After car diagnostic Amanda Santiago told me that coolant pump must be replaced but it on back order. When I ask if I can take my car back till pump arrived - Amanda told me that car not drivable. After five weeks waiting and hundreds phone calls to service without return I took my car back after pump replacement and NY inspection on September 16. First surprise was that I detect that somebody from BMW used my car during 5 weeks and drives 140+ miles on it when service representative lied that car not drivable. On September 19 I got online sell offer from CARMAX and drived 100 miles to CARMAX Waterbury CT. CARMAX representative told me that he can not continue with offer as AutoCheck report shows that last odometer reading is 29,954 when actual reading is 29,670. Report shows that 29,954 reported by BMW Mt.Kisco to NY DMV inspection. So service representative Amanda not only lied to me and never return phone calls but also not able correctly put odometer reading for DMV inspection. On September 20 I e-mailed to Service Manager Barry Fleischman to correct odometer reading and compensate my lost but he did not return to me. Surprised this place meets the BMW standards. Suffice it to say, we will not be returning to this dealership in the future.

Worst customer service i had ever experience, rude and disrespectful staff.

It took over 4 days not counting the weekend for BMW to get approval to replace a battery under warranty. This is after me waiting over 5 hours for roadside assistance to jump start it Extremely disappointing

Not happy! my care took 4 weeks to be fix and when I was told it would be ready it took an additional day. Once I arrived there were others waiting to be helped. I had to wait a hour for my vehicle.

Do NOT get your car serviced here. Called multiple times for updates on my car. Waited 2 days and not one person was able to get back to me. I had to pick up my car as is. What a waste of time.

My 2018 328d wagon "called home" and BMW Mt Kisco contacted me to have my rear brakes done ... in at 8:30, ready by early afternoon, pads and rotors all of which was covered by my extended maintenance agreement ... very satisfied with the entire experience. Friendly helpful staff and clearly evident safety precautions for COVID-19. Can't beat it. Oh, and the staff that picked me up and dropped me off at my house were fun to chat with as well.

Needed a new tire, and I was able to make an appointment when other BMW service centers were “booked” for at least two weeks. Everything from beginning to end was exemplary.

Great service!

BMW kept my car for 2 extra days. I wasn't called to pick it up. I had to call to find out if it was ready. Service rep slipped in unnecessary charge items, which I had to cancel. Pretty sleazy, for a first class shop. Nice that I was offered a new loaner. Personnel were polite and pleasant. Car returned neat and clean. In my next visit, again, poor communication: A nice new electric loaner, but the simple service I requested took 5 days! The entire service department seems not to know how to use the phone: every call went to message. Finally, persistence paid off. The car was checked. I had to make multiple calls, and 3 extra visits to the dealer. The service rep was courteous, but he explained that the service department was short of staff. That doesn't explain why they don't answer the phone. Yes, the loaner was brand new, but the electric vehicle hadn't been charged!. And the "full" tank of gas was about half full when I got it. The car had an excellent radio. Another very annoying encounter with this dealership. Chalk it up to the new management, badly managing. This time, I won't return. By the way, I've owned 8 BMWs in the past.

I had an appointment to have my breaks and rotors inspected. As soon as i got there the advisor informed me that based on his computer records i did not need any work done on the breaks. Although i asked him to at least physically inspect them to be sure he refused. I had plenty of doubt after i left and it was mainly because my car had a loud squeak when breaking and although i mentioned that the advisor stuck by his computer analysis. After the visit i took ny car to BMW Portchester service and the advisor there informed me that the breaks should have been inspected physically as well. Upon their discovery i was well under 3mm on the rear breaks and i ended up having them changed using my maintenance coverage. The lesson learned here is i will no longer trust this place.

Hours of waiting. Misinformation given on paying lead to several trips back & forth. Dealership wouldn't take credit cards or debit cards; only checks - what century is it for them?! Salesman was nice, but dealership manager gave no effort to assist in a smooth or enjoyable experience. Won't go back.

Walked in to BMW showroom and up to desk and immediately a girl sitting behind desk with curly hair told us rudely "WE ARE CLOSED!" Meanwhile, there were still people walking around in the showroom and outside. I told her we just wanted to look and she again was very unpleasant and rude and asked if I had an appointment and I would not be able to look at any cars! 3 salesman were standing right behind her and doing nothing. This is who BMW has you interact with when you first walk into their showroom? Treating people KIND should be first and then acting professional goes with being the first person customers have contact with. Giovanni, one of the salesman, graciously came over to us to help us on his own accord.

Quality team at BMW Mt. Kisco. Kevin does a great job!

Had my x4 in for service. Loner was promised but not available. They wanted to charge over a thousand dollars for 2 tires. Found it hundreds cheaper in another BMW dealership. Manager said he'd take care of it. Never heard back. Buying another BMW but not there.

Had a great experience purchasing our car from Liz. Additionally had a great experience in service when we got a flat tire.

Picked up my new car today. What a wonderful experience. Iris in Sales and Ricardo in Financing were amazing!. True professionalism at its finest. Friendly and courteous. They took care of everything and made the delivery experience so easy. I highly recommend anyone looking for a new vehicle to ask for them. I am confident they will not disappoint you. I live in Nassau, Long Island but traveled all the way up to Mt Kisco because Ricardo worked hard in making sure I got the vehicle and deal I wanted. Much respect.

I had a great experience which exceeded my expectations! My car was towed to the dealership on a Saturday morning without an appointment. They had the run flat tire I needed in stock and replaced it under warranty on a same day basis. Very high quality free car wash too! Thanks, Amanda!

I have received the WORST service in attempting to have my car repaired. My car has been waiting to be repaired for nearly 6 weeks. I have had to chase them at every turn for a status update or to ask them to call the insurance company to move the claim forward. The insurance company is has told me that they have left messages for the service advisor did not receive a call back. I provided the service advisor with the phone number of the adjuster and the adjuster did not receive a call. I have made multiple calls requesting status updates. The service advisers don't seem to cover for each other if they are out of the office and you have to wait for the person to return to get an update. I provided the insurance adjuster information to the service provider and I received calls from the insurance adjuster that he has left messages for the service adviser but did not receive calls back. I have requested escalation to the service manager several times, but I did not receive any calls back. I leave messages for an update and don't receive calls back until I make a big stink. If you need any damages to be paid for with insurance, I do NOT recommend this location.

Had $3300 worth of service on my 2007 BMW 750i Vacuum oil pump replacement and right valve gasket replacement Car supposedly finished however a loud noice coming from the area of vacuum oil pump Dropped car off on a Monday picked up the following Friday only to return immediately Friday Allowing Mt.Kisco BMW to correct the inaccurate service I received I will update and will adjust my evaluation based on the corrective measures they make They did finally provide a loaner Dr B

Actually you BMW should be calling me. Less consumer efort, but you don't understand that! Wow. We pay huge premiums for little customer service. Mt. Kisco needs help with customer service! Period! Shame on you BMW Mt.. Kisco. Im taking my business to White Plains or Ridgefield.

I very recently brought my 550 in for an oil change. I arrived around 8:15 on Tuesday, checked in with a service advisor and handed over my keys. I asked that if at all possible I needed to be out no later than 10:00. I was told no problem. 10:25 I was still looking for my advisor. A different employee finally stepped up and said " Oh your car is done let me get it for you." Really!! It was parked in the back of the garage. As I was walking to my car I finally see my advisor and in passing I get from her "Your car is done. Sorry." As I'm driving to work I realize that I never received any paper work of my oil change for my records Later that day I called and spoke to someone in service. They were polite and said they would send it out via email. They confirmed my email address. 2 days later no email. I sent an email directly to my advisor asking for a copy of the service for my records. 2 days later, Friday, I still have not received a response. I really really regret paying in advance for my service. I do not want to use this place for any type of service. My trust has been totally compromised. Leaving the dealership the tire pressure indicator came on while driving back to work. I pull over to check and the pressure for each tire was all over the place. My rear tires had a difference of 2 lbs from each other. The fronts 1.4 lbs different from each other. I had to stop at a station to correct the pressure. When i got home that evening I checked the washer fluid. I had to add a gallon of fluid to it. So much for BMW checking the car out and topping off any fluid after a service. Thats just on paper so it looks good. They don't actually check any thing. Between my recent buying experience and now this service my time with Mt Kisco BMW has been a nightmare. On a scale of 1 to 10 I can only give Mt Kisco a 3.5. Consumer service and customer treatment is not their forte. Today is Saturday the 26th, I have yet to receive an email with my receipt from Mt Kisco BMW.

Mt Kisco BMW has always been fair and thorough with their work. I have used several of the BMW dealers in the area and they are one of the better ones. I live by WestPoint so I have a few other dealers that I could use that are much closer. I very recently brought my 550 in for an oil change. I arrived around 8:15 on Tuesday, checked in with a service advisor and handed over my keys. I asked that if at all possible I needed to be out no later than 10:00. I was told no problem. 10:25 I was still looking for my advisor. A different gentleman finally stepped up and said " Oh your car is done let me get it for you." Really!! It was parked in the back of the garage lot. As I was walking to my car I finally see my advisor and in passing I get a "Your car is done. Sorry." from her. As I'm driving to work I realize that I never received any paper work for the oil change. I have since called, spoke to someone in service. They were polite and said they would send it out via email. Fine . 2 days later no email. I emailed my advisor asking for a copy of the service for my records. 2 days later, Friday I still have not received a response. I really really regret paying in advance for my service. I do not want to use this place for any type of service. My trust has been compromised. Not just from this service. Tire pressure indicator came on while driving back to work. I pull over to check and the pressure for each tire was all over the place. My rear tires had a difference of 2 lbs. The fronts 1.4 lbs. I had to stop at a station to correct the pressure. My buying experience recently and now this service has been a nightmare. On a scale of 1 to 10 I can only give Mt Kisco a 3 to 4. Consumer service is not their forte.

Sales Agent Brian was great, not pushy, very informative and kept in contact, but didn’t hound me like some car sales people do. Financial guy, Richardo (? Sorry if I spelled your name wrong) was also great!! Didn’t push a lot, but went over extended warranties, and ran through the paperwork very professionally. Service Manager, Awesome— did all the work I asked for (fluid changes, brake checks, 4x4 check) and even called me a week after the sale to asked if I wanted the 3rd brake light replaced that they had ordered for the Jeep!! A++ service. My one bad experience, and the reason I cannot give 5 Stars, came from the Sales Manager, didn’t introduce himself, was the classic pushy salesman and quite frankly almost lost the sale!

Good service--reliable and fair. Have leased/purchased several vehicles from them. Very responsive to any issues or problems.

Great customer experience from the setting of a service appointment through to working with the outstanding service representatives. Great communication from beginning to end!

All went well on delivery of my new vehicle. Competitive terms and spent time setting up the vehicle to my personal settings Salesmen Mark C. followed thru with his promises Once again my service manager Kevin took care of my problem quickly and efficiently. within 5 days had an appointment with loaner for the computer upgrade. car returned on time and cleaned. All good as always Rob

Never had a worse experiencing purchasing a vehicle in my life. Not only did I do all of my own work such as getting my loan payoff, setting up my own auto insurance, and ordering my own accessory for my car (all of which I have never had to do previously with other dealerships). Simple requests and emails were never answered (such as a picture request for my car, arrival date, cost of my M performance exhaust). The loan for my previous vehicle was not paid off until the very last second where I would have been responsible for the payment on a vehicle I no longer owned (the dealership had the car for 3 weeks prior and it was out front for sale without the previous loan being paid off). First and last time I will purchase vehicle from them

I had a 5+* star experience. I had an accident and needed a replacement car. BMW Mt. Kisco had the exact car I wanted. We handled all the transactions by phone/email, etc.The car was delivered to my door, 250 miles away. Sparkling clean and perfect. The dealership is very busy and they deserve their 5* rating. I'm glad I discovered BMW Mt. Kisco. Mark Hoch the GM listens and cares.

BMW Mt. Kisco cares about its customers. I rate the dealership 5+*. My car is perfect and I could not be happier. Mark Hoch, the GM listens and makes things happen. All transactions are completed to satisfaction. I am very pleased and glad I found BMW Mt. Kisco.

Service was fast and efficient. Kevin took care of everything.

Mt. Kisco BMW is excellent! Very accommodating when getting routine maintenance. This is my new go to for service.

Excellent service. Work performed as required.

We had an error light come on in our brand new X7 two days ago. Wife drops it off at 930 am the next day after getting an appt and at 430 pm that day they say the car hasn’t been looked at, they need it overnight. We tell them we have three young kids to take to camp and need a bigger car to drop them. They said someone will come with an X3 and grab the other loaner. Then they never came, and stopped responding to text messages. Not sure if this is typically how the service department works but I was pretty surprised for a BMW dealer. Car was returned promptly the following day with no issue. Rep said they didn’t charge us for the service even though it’s under warranty.

Pleasure dealing with service personnel.

I purchased a Porsche from them. Because I live out of state certain documents needed to be verified by my state. I forwarded it via email and all I want to know if they received my email and what the next step is. Three follow up emails have been send and a message was left on voice mail to a manager. No call back. The temporary registration is only good for three weeks they got there money and now don’t care anymore. Also the day we purchased the car it took four hours to finalize the papers. I have bought 8 new cars in my live and never stood around waiting for four hours.

Awesome service, customer for life. Syracuse NY

Giovanni in sales was fantastic. Great service and no pressure. I went in to only sell my vehicle and after a test drive walked out with a new car.

So easy to work with.

Specifically called before I took the car to make sure they would do the emissions inspection and after I get the updated Carfax report a month later, I see they didn’t do it. I also started getting a notification a few weeks are getting it serviced that I was out of windshield washer fluid. Surprised this place meets the BMW standards.

Was dealt with professionally as is usually the case

This dealership sold me a JEEP that is fairly good with a 90 day warranty. However, in less than a week after my purchase, a nearby mechanic had to replace a water pump that failed on me while driving and was paid out of my pocket. I am currently having a hard time getting compensation through the dealership for the repair.

Specifically called before I took the car to make sure they would do the emissions inspection and after I get the updated Carfax report a month later, I see they didn’t do it. I also started getting a notification a few weeks are getting it serviced that I was out of windshield washer fluid. Surprised this place meets the BMW standards.

Giovoni is very professional and would recommend him to anyone shopping for a BMW.

I was beyond disappointed with my service appointment. I dropped my car at 10 am. Did not hear back by 4:30 pm. I called they said they would call me back. They did not, I called again asking what was wrong and letting them know I needed my car. Again they said they would call me back. At 5:30 pm they called saying they were closing and had to keep my car. Needless to say, my first visit with my new car from them will be my last

Prompt, courteous service as well as checked for additional damage and noted it to us. We’ve always appreciated bmw service dept..

Excellent Service. Courteous and efficient. Warm dealership with friendly staff throughout.

I truly love my x1 and would definitely buy another BMW, but I wouldn't purchase it from this dealership. My salesman had all the right words when I was looking at the x1s but very little follow through after I signed the purchase agreement. The dealership made an error on my registration and it took weeks of reaching out to them before someone looked into it. I had to go to the Department of Motor Vehicles (DMV) myself to fix the issue. The dealership eventually agreed to give me a refund of the registration charges but every step of the way, BMW of Mount Kisco delivered poor customer service and treated me like my issue was a nuisance them. Since then I've come to find out they've also messed up the vehicle title. So I'll be heading back to DMV to fix that as well. I've purchased a number of vehicles before this, and this was by far my worst experience and being that BMW has such a good reputation, I'd expected it to be the best.

Good service no fuss

The lights were not reset after the service was performed and now we have bring the car back to get this done. It's disappointing to have to come back to the dealer and waste our time for something that should be routine. On my last service my car was reading low on oil after they changed the oil and I had to come pick up a quart then add 1/2 quart myself. I have had several bad experiences with the service at this dealer which is the main reason I am to going with another brand when it's time to replace this one.

Setting up service appointment was quite easy and simple: automatically placed on calendar, crisp, clear and timely automated follow-up reminders.

I couldn’t have found a better place to buy my new car. The experience was amazing, the staff is really nice, friendly and so professional specially Edgar Palma, thank you for giving me the time I needed and helped me out to find the best option for me, you worked so hard to accommodate everything as I needed, I highly recommend this dealership.

An absolutely incredible experience from start to finish. In 24 hours I had selected my vehicle online, reserved it, completed the financing paperwork and took delivery. Enrik Lumi was a perfect sales associate - personable, professional and knowledgable. Shawn Holmes presented the financing paperwork promptly and addressed all questions thoroughly. Highly recommend this team for your BMW purchase!

This is my 2nd 400 series hardtop convertible in 3 years from BMW of Mt. Kisco. Car is great, salesman was a seasoned pro. The service department has been outstanding in. Any problems that I have are corrected and a loaner car is always given to me while my vehicles being serviced. The service representative, Todd Johnson has been very attentive to my needs and has been very thorough. I’m happy to say that I purchased my car after the three-year lease and BMW of Mount Kisco service department has made sure that my car is running in excellent condition. I will buy an extended warranty when my warranty expires in October

After searching for over a year (purposely taking my time) I learned that it makes all the difference which dealer you use even within the range BMW dealerships. I was very happy to come across BMW MT. Kisco bc i immediately felt the difference. No weary pitches, just good prices, quality cars and the opportunity to discuss the car itself rather than upsells and hidden fees (there were none). Salersperson Saed and his manager Mel were so helpful that I left with a car and a smile on my face. It is clear this dealership is well managed from the top.

After searching for over a year (purposely taking my time) I learned that it makes all the difference which dealer you use even within the range BMW dealerships. I was very happy to come across BMW MT. Kisco bc i immediately felt the difference. No weary pitches, just good prices, quality cars and the opportunity to discuss the car itself rather than upsells and hidden fees (there were none). Salersperson Saed and his manager Mel were so helpful that I left with a car and a smile on my face. It is clear this dealership is well managed from the top.

Special thanks to Todd, the service rep, who battled through a severe allergy attack and was able to get my car through its service while I waited. And thanks to Barry (service manager) for helping out while Todd was a little under the weather.

Excellent customer service and attention to detail.

I had an extremely disappointing experience with the Mt. Kisco dealership including repeated instances of being provided misinformation, poor follow-up, and overall lack of professionalism. Even after bringing my concerns to management, the issues continued. Most upsetting of all, the finance manager commented on my physical appearance, which made me feel very uncomfortable.

I had an extremely disappointing experience with the Mt. Kisco dealership including repeated instances of being provided misinformation, poor follow-up, and overall lack of professionalism. Even after bringing my concerns to management, the issues escalated. Most upsetting of all, the finance manager made comments on my physical appearance, which made me feel very uncomfortable.

Straightforward. Clear.

Amanda was Wonderful, and the Service of the vehicle was great.

The worst bmw parts department! Purchase parts anywhere else but here.

I bought this car from them and after two car washes I find out that they camouflage Scratches on the bumper and front headlight. Scratches on the bumper was taken care of with the little exception the week later I lost hook cover from that bumper and I was told that it’s not their fault. As per headlight they said it’s too expensive to fix. I would like to mention that this was BMW certified vehicle. Once you have problem with the vehicle you purchase from them they will most likely refer you to person at service department his name is Kevin and he is a ignorant specified to deal with problems. Good luck

My Service Advisor Tom was excellent. Great experience. Thanks Tom!

everything went smoothly.

Said was great! He was very patient, never pushy, and very helpful throughout the whole car buying process. I would definitely go back and buy a car from him again in the future.

I recently had a seamless and contactless service experience at BMW MT Kisco. It was very easy to make the appointment and i dropped the car off the night before and then picked it up after hours via lockout. Paperwork and key were left for me and the service was completed in very timely fashion. Received a call when the car service was complete and to tell me I could pick it up.

Excellent service and personal attention by Kevin Kazanecki.

The customer service is wonderful. Everyone is polite but the follow up sucks. My car has been there for weeks and no one has contacted me. I showed up one day just to get a update was giving some information and was told they would email me, that never happen and still no word on the status of my car.

My FIRST BMW...purchased at Mt. Kisco BMW...our Sales Person Brian was an absolute pleasure to work with! Greg in finance was very thorough in walking us through all the specifics to close the deal. The dealership itself is very clean and has a beautiful showroom to wander around. Our whole experience was quite pleasurable and so far, I'm LOVIN my first BMW!

Awesome experience leasing a car with AutoNation. Staff is very professional and entire process was smooth and efficient. Probably the best experience I had leasing a car in the area.

Awesome service. They made my car buying experience a very smooth one. I highly recommend this dealership

Brian from parts and Jessica the receptionist at the desk will make a cloudy and rainy day feel like it's sunny outside. They have such great attitudes. always smiling and laughing and give the best customer service and advice. Thanks guys for all your help every time I visit.

This is the second terrible experience that my wife and I have had at BMW Mt. Kisco. The first occurred shortly before the pandemic when we had to hunt down our sales associate just to get a test drive or a returned call. It was clear that she wasn't interested in making a sale. We had promised ourselves not to return to this dealership after that, but we found the X3 that we wanted in stock, so I made efforts to clear my schedule and leave work early to test drive. We were ready to move on from one bad experience and make a deal. When we arrived, we were told that the vehicle was sold earlier that day to our dismay. Then the staff realized that they were mistaken about the car that was sold--ours was still there. Then, after a long search by their staff we were told that that car too had been sold. When I asked when it was sold, the staff was not able to provide me with any answer. It was clear that either they didn't want to admit how long it had been gone (making my waste of time even more egregious) or they simply could not tell. Regardless, we wasted our time and found the staff to be incompetent. The next day I went to another BMW dealership, found my car, made a deal and had an excellent experience. Suffice it to say, we will not be returning to this dealership in the future.

I was treated with great care. I really appreciate their service

As always, my service appointment at BMW of Mt. Kisco, NY was fantastic. The check in process, the waiting area (for working), and most important is the service is perfect. The service is second to none at a car dealership. That includes the entire team at the check in counter, the service advisers, and the mechanics. My service advisor was Kevin and I think he is a great addition to your team. Plus, my car (as always) is returned clean! What could be better? Now that we are post COVID restrictions, the coffee has returned! Curt DiPaolo

I’ve called and emailed numerous times for the sales person Xavier Quarterman or his manager Allen Beurrill to send me proof that my car was serviced properly for my records. It’s a simple request if the work that they said happened actually did happen. They constantly called when I showed a little interest in the car but once sale was completed they ghosted me.

We recently signed our 7th lease with BMW Mt. Kisco and couldn’t be happier. The entire staff from service to sales and management are absolute pros. They’ve earned our loyalty for years to come!

The people working there are great.

Excellent service! Todd helped me and explained all the details of the service. Will definitely recommend and come back again

10/10 would recommend this dealership. I’ve never seen a group of people work so well together at a car dealership! My husband and I were in the market for a bigger car for our family. We drove 3.5-4 hours to this dealership and I’m so happy we did because it was worth it! Brian was our salesman and the best word to describe him is amazing. He understood that we drove far and wanted to get the process started right away so we could get back on the road as soon as possible with our new family car. While we went for a test drive he started the trade in estimate for us that after 5 minutes of coming back we had a value for it. He was completely honest and didn’t give us any type of run around. The finance specialist, Gary, had stepped out for a moment so Brian got the Sales Manager to step in and start the finance process for us. I’ve never seen that. Normally we are told to wait until the finance specialist is back but the manager didn’t hesitate for one second when Brian explained our situation. Once Gary came back he helped us finish up all the paperwork necessary. We had trouble on our end with our insurance company and this is where BMW Mount Kisco truly shined. As I said before, we drove a long way for our vehicle and every person stepped up to help us with the insurance company to make sure we left that day with the car. This dealership demonstrates great team work! Thank you!!

The facility seemed well designed and well maintained, and all of their staffs were polite and willing to help. Special thanks to Todd.

Random Check engine light notification - called the dealer and made an appointment for service. Morning of service visit light went off but still brought it in for troubleshooting. Found and resolved the issue - as usual, excellent service care all-around. The Team at Mt. Kisco BMW is Awesome!

Great Employees especially Brian and Pete! Just took a bit to get the car ready. Having a great time so far!

I found dealing with Said, Gary, Liz and Mark to be a pleasure. No sales pressure while still being informative made all interactions comfortable and productive. I wouldn’t hesitate to return for future needs nor to recommend them to family and friends.

Brought my car in for service - I felt my car had all the necessary work performed at a fair price and was not up-sold. The dealership itself is gorgeous with comfortable lounge to wait while maintenance is performed.

Excellent service, free loaner car. Five stars.

I had purchased this car used and within 6 weeks the sunroof was not working well and brakes squeaking. Made appointment and requested loaner. First trip to dealer was told no loaner available and they may need to keep my car several days. Another appointment was made, loaner available and problem solved. Very polite staff.

Pre-purchase experience was amazing. Said was a fantastic sales person, extremely attentive to all of my needs and did an A++ job. The post buying experience was less than satisfactory. Mostly with trying to buy an extended service agreement and extended maintenance agreement. voicemails, emails... over multiple days and no return call. I won't go back to this particular dealer for this reason. Just leaves you with the feeling of... you already bought the car, we don't need you anymore. But again - my sales guy Said was absolutely fantastic.

Sold me a brand new X5 with faulty battery. Worst think on this was, they were trying to convince me that was nothing wrong with the battery. I knew it, and I think they knew it that was not the case. Called the following days multiple times a left messages to request my paperwork to be emailed, no one responded.

Honestly very clean following all protocols the vehicle was returned within a timely manner and the staff was helpful

Service not as good as in the past. What used to take one hour takes two and a half hours, the waiting area is now on a seperate floor from the service people making it inconvenient and the waiting area is noe very small.

Service was prompt and items were done as I requested. Car was finished and delivered as promised.

Very professional, courteous, efficient and accommodating. So pleased to be a BMW of Mt Kisco customer.

The only problem I had with my service was that they didn't call me for any updates on the repairs or when the car was ready to be pick it up. The oil change, brakes replacement and coolant leak was done adequate.

Everything was set-up perfectly for the process. Good customer service as well.

The dealership was fantastic. The salesman Said Holder was professional and courteous

Performed an adequate oil change for me, but I would not recommend working with Kevin the service manager if you can avoid him. Unfriendly and unhelpful, I'm currently struggling to get even a call back from him for 2 weeks now about a warranty service that he has been dodging me on, even though I drove 2 hours out of my way to take my car to this shop. Have received much better service from other BMW dealers - go to another one if you can. This one doesn't stand by the Autonation guarantee and doesn't really even try to.

Service is definitely not at the level that you'd expect from a BMW dealership. Just getting into the service department was difficult - the signs and directions were poor. Even though I had called ahead to have a flat tire replaced, service had no idea how to handle my relatively simple item. Service department was definitely giving the impression that my service need was highly inconvenient, then it took over 2 hours to replace a tire. Would be unlikely to return to this dealership.

Service provider wasn’t that friendly and I did not receive a complimentary car wash.

Great salespeople at BMW of mt Kisco! Very knowledgeable in helping me buy my CPO X1! Highly recommend.

Super friendly and helpful! It was my first time purchasing a BMW from this location and I would recommend them and will continue to go back! Thank you for getting me into a beautiful car.

The service was accomplished efficiently and professionally at BMW Mt Kisco. Thank you

Fast appointment for a check engine light took care of the problem and had the car back the next day. Super clean and sanitized Thank you BM W of Mt Kisco

Well i have mixed feelings on this place 1st time I went there I find it hard that I couldn’t get approved for a $10 grand automobile 🚙 i spoke with a few salesman that assured me I’d be approved only to find out that financing manager David told me he couldn’t find a bank to approve me bad impression . I get a lot of random replies from random people but I’m concerned bout warranty & financing , they make you wait 2-3hrs for bsss jus to tell you they will be in touch it’s a name brand name but they need to work on their relations with potential buyers bad impression I thought this was sold I’ll see how this plays out

I was provided with excellent service from Frank Caolo and Michael Sexton.

Great place. Greatvm experience

I submitted a request online and was contacted within 10 minutes. Made a same day appointment and left with a new car. I was even provided a conference room to attend a pre-scheduled Zoom conference call while everything was being finalized. Kind and courteous sales staff.

Very professional operation from start to finish - the quite decent espresso from the machine in the waiting lounge was the 'cherry on top the cake'-

Great team. Did only what was needed and transparent about pricing upfront. Thanks

Amanda very knowledgeable and nice.

Had a wonderful experience everyone there was very friendly and extremely helpful I would recommend anyone looking for a car to go there!

Friendly staff who provided timely communication about the repair status of my vehicle. Work was done quickly and my car returned looking like new.

Awesome service. Amanda took care of all my questions and even brought another immediate repair to my attention before it could become a serious issue.

My service advisor, Amanda, was exceptional. Polite, knowledgeable, had me in and out in a reasonable time, no hassle, no attitude. Was really quite happy all around with the service visit.

Wonderful experience with buying a beautiful 2017 RAV4 Hybrid SE from BMW of Mt. Kisco! The staff was extremely personable and helpful, as it was my first time buying a car from a dealership. Shoutout to Mike, Mia and Edgar! Thank you all so much :) definitely recommend this dealership 👏

Excellent customer service.

Great experience as always and Amanda was a rockstar! Thanks again!

I highly recommend BMW of Mount Kisco sales and service! I love my SUV and find their service department excellent. No waiting around and their “genius dept” deals with and explains computer issues to make everything simple. Anyone would be lucky to deal with them!

Timely, friendly, responsive, courteous services in an excellent facility. High confidence that they do what is needed the first time. Great shop.

After i purchased a car , week later i got check engine light on , oil change message is not reset.Papers stating a Car is under warranty 90 days or 4000 miles. I send a car to dealer to fix issue they estimate $1700 dollar to fix the problem, When they send papers to Auto nation they didnt cover any thing. So i have to pay from my pocket . Don’t trust them . One person he told me we are not Route 46 dealerships, they are worst . At R 46 you expect camouflage but at Bmw you don’t expect that .

I have purchased several vehicles from BMW Mt. Kisco and have had them serviced there. It is a great automotive experience.

The service was efficient and business like. Nice waiting room. Car was washed, tires shined and the interior polished - nice touch. Worth 40-$50. For those owning higher end BMW’s the service atmosphere is worth it. My major complaint is price. To change the oil and flush the brake fluid was $431. High labor rates are why they lose customers when major repairs are required and cost 20 to 30% over other repair alternatives.

My 2020 X3, stalled several times and the green emissions light on the dash came on, while I was driving in a physicians parking lot. I called BMW roadside assistance and made a decision to have it towed to the Mt Kisco dealership since I was only 4 miles away, instead of White Plains where it was purchased. When I called the dealership from the car, I was informed they did not have a loaner car for me, but that the car would be looked at the following morning - the appointment was for 8:45 am. I waited over 2 hours for the tow truck and spoke with a Mt Kisco service rep named Amanda who told me she would call me to let me know the car arrived safely. I never heard from her that afternoon (my car was towed at 4:30 pm and the dealership closed at 5:30 pm) nor the following morning. I finally called her at 9:30 am the following morning and was informed by her that my car had not yet been examined. I called again at 11:30 am and spoke with a young man named Todd, as Amanda was not at her desk, and was informed by him that the car had still not yet been examined since they were short staffed that day. And they still did not have a loaner car for me. I called again at approximately 1:20 pm and asked to speak with the service manager, Gregory. He never returned my call. Finally at approximately 3:00 pm, Amanda called to say they could not find anything wrong with my car. She stated they took the car for a test drive and could not duplicate the issue. She informed me they would keep the car overnight and do another test drive in the morning. When I called the following morning, I was informed by Amanda that they could not find any issues with the car and it was getting washed now and would be ready to pick up shortly. I was not able to get a ride to the dealership until 3:30 pm in the afternoon. The car was not ready for me and I was told it was getting washed now. So I had to wait in the garage for another 25 minutes to get my car. The whole experience was very disappointing. And I wonder about two things: 1) I never had any issues with the car until it was serviced and inspected at the White Plains dealership on 3/23/21; 2) if they really did 3 test drives on my car, why is the mileage in and the mileage out the same (5564). I only hope this doesn't happen again.

Excellent service. This was my annual service with NYS inspection, oil and brake fluid change, and other recommended services. I wait for the service to be done and it was as promised. Todd the service rep was very knowledgeable and courteous. I highly recommend Mt Kisco BMW.

I recently purchased a CPO X1 from BMW Mt Kisco. As a Manhattan shopper during a pandemic, I cannot say enough good things about David Voetsch, whom I worked closely with, and also the entire experience here at BMW Mt Kisco. After having found the vehicle on Autotrader, I called the dealership, and Dave went to the car and confirmed that the photos online really did reflect the 'mint' condition of the car, as well as personally getting into the car to confirm there was no evidence of smokers or pets, and to check how long the car had to go until its next maintenance interval. He was also able to quickly turn around an 'out-the-door' price, and there were no hidden fees or anything of that sort. What you see in the online price is what you get at BMW Mt Kisco, which is very refreshing. This is clearly a dealership who has caught on to how consumers shop today. Having to coordinate a visit from Manhattan the next day, Dave was able to confirm that the car was still available before I set out, arrange a pickup at the train station in Mt Kisco, and spend as much time as we needed going over the car. As my partner and I discussed the purchase, Dave gave us space to make up our mind in a no-pressure environment, and also made all the records available to us so that we could see what the dealership had reconditioned on the car to meet BMW's CPO standards. We really walked away from the process feeling this was a totally upfront, honest experience - markedly different from my first car purchase back in Boston, and very different from our experiences at other brands' dealerships during this search process. Dave's personal experience with BMW was also very helpful. I do a lot of research on cars before I buy them, and often know the vehicles and option packages better than the salespeople. Not in this case! Dave knew the X1 inside and out, and was also able to demonstrate, for instance, how the automatic parking feature worked (and confirm from personal experience that it could fit a surfboard - a key feature for me!). 10/10 would come back to buy again from Dave and BMW Mt Kisco. We're loving the X1, and thank you again for a great purchase experience. Adding an update: Just got a refund from AutoNation for excess license fees. What an amazing experience - rather than keep any excess, the dealer sent me a check! That's certainly a first and just reaffirms my belief that BMW Mt Kisco is honest and upfront. Still loving the X1!

Helpful service department

The care and attention given to us was like no other dealership! From our sales person Iris Vivaldo to the manager Elizabeth Vagueiro to the CFS Director Gary Price!! Each person played a significant role in making our experience easy and effortless. They took the time to really understand our needs and do everything possible to get us the best car at the best price. It is for these reasons that we purchased two cars at this dealership in the last four months.

Outstanding customer service, clean well run dealership and service shop

The service I received on March 23 was quick and pleasant, as always. I was surprised, however, that the car had not been vacuumed as was generally done in the past. I had removed all extraneous items from the back seat and from the trunk to facilitate the task. Not serious but a bit of a disappointment. Patricia Thompson

Replacement of recalled airbag was courteous, fast and efficient.. .and they washed the car :).

The staff was amazing and extremely helpful. Thank you to Elizabeth & Frank, they went above and beyond and pulled some serious strings get me my car in time and Jamel for making the paper work process as smooth as possible. The service you guys provided speaks to the Mt. Kisco experience. Thank you!

I have been coming to this place for the last 5 years. Excellent service. Amanda is awesome. No complaints, highly recommended!

I had a wonderful experience with the staff at BMW of Mt. Kisco. Everyone was friendly, accommodating and efficient. I will continue to do business with them for years to come.

I think I have finally found a BMW dealership where I don't have to worry about my car being handled and serviced without fear! It was my first experience at this dealership for my M4 and all went well. The General Mgr introduced himself as well which was great. Amanda, the Service Advisor, was wonderful, too.

Fantastic Experience at BMW Mt Kisco! Professional, Friendly and Caring Team with Attention to Detail. My vehicle needed brake fluid+oil change. The Team goes beyond to ensure your vehicle will leave happy, but most importantly, healthy! BMW Mt Kisco went Beyond my expectations, completing the service with a complimentary rinse and detail inside-out. To follow in accordance with the mandatory health & safety protocols, the team also fully sanitized the inside. My vehicle left in showroom condition! Much Appreciated and Thank You.

Iris, Gary, I thank you so much for the way you treated me. I know I wasn't the largest deal of the day but I felt like I was which is the best part. I will purchase more vehicles and recommend to my family and friends. Thank You.

Oliver was absolutely awesome to work with not pushy like an old school salesman which no one wants to work w. He was easy to talk to and made the process a breeze

Very good experience. completed entire transaction in one day. Salesman Xavier was great, manager Mark Hoch was great and special shout out to I think his name is Alex or the technology expert was absolutely fantastic. Overall a very good experience.

BMW of Mt Kisco provides excellent customer service. My car was picked up for service and returned with, spotless interior, on time as promised. Loretta OConnell

Bmw of Mount Kisco is my best experience i have for more than 20 years . I won to thanks Oliver , Michael S , Jamel (Mel) and entire team make my purchase agreement easier. I will keep Bmw dealer my favorite place. Labi

Fantastic dealership- great buying experience from start to finish and got me a great rate on the financing. Highly recommend!

Came in to service a leaking coolant expansion tank in an X6. Was quoted 599 to start, after a push back price was lowered to 499. Called other dealers in the area, who were quoting 360 for the job. After going into the service area and providing competitive pricing, I was quoted a price in line with the competition. I am looking for a dealership which will look after me from the start, not quote me premium for parts over retail prices and pad time for the labor (1.6 hrs for this job seems high (after a push back - wonder what it was to start with)) only to relent when pushed back. Hope to see some improvement and be back in the future. In the meantime - my advice: call 3 dealers for competitive pricing.

Amanda the service rep was great - if I had to rate customer care I would have selected 4 starts however it did take longer than expected to figure out the issue. Thankfully they provided a loaner.

Just bought an i3 and it was a great experience. Shout out to Xavier, who was a pleasure to work with - thank you!

The service was impeccable, Amberlyn and Gary were amazing to work with and I couldn’t have asked for a better experience whilst shopping for a car!! Amberlyn is so helpful, communicative and just overall a very kind person. 5 stars all around!!

We bought our x3 in to bmw mt kisco to diagnose a check engine light. They quickly diagnosed the issue and solved it quickly. Chris in the service department was very knowledgeable and professional. our experience was truly worthy of a five star review.

Before leaving I wanted to talk to their finance manager or even just a manager that could answer my questions but I was never given the chance. I told the sales rep to call me back once he had talked with the manager about what I wanted to discuss on military incentives and price matching. I was ready to buy the vehicle and told him I will put a deposit that same day once all my questions are answered. 2 days later the car is sold and I was never given a call back the same day I made a trip down to the dealer. Completely unprofessional, I took his word that he would call me that same day to iron out the deal over the phone since I do not live nearby. Then they have the audacity to try to sell me a vehicle that will pop up a check engine light not even a mile down the highway home like other people have mentioned. Never deal with these people, they may smile and act nice but they do not care about your business and for that reason alone I cannot recommend this dealership to anyone with half a brain.

Service is always good, problems resolved quickly and repaired. Loaner is a great benefit. But just feels expensive...an example, my oil guy ran “diagnostics” to determine my check engine light...cost was 0! 171 for same diagnostic at bmw. Both found same issue. Takes 2 minutes to do.

The worst experience I have ever had at a car dealership. Stay away.

An absolutely awful experience. Rude and dishonest. Steer clear. Dealt with Jamal incredibly rude.

Great customer service. Amanda is top class in her dedication to helping customers. Keep it up BMW Mt. Kisco

The worst dealership to deal with. Wouldn’t give deposit back. Wouldn’t match price every other dealership would. Lies and is extremely rude all throughout. Then lied to try and get my review taken down. Words cannot express how awful a dealership they are. I would avoid at all costs. If you make the unwise decision of choosing them, avoid Mark, Gary, Edgar and Jamal.

Pretty terrible. The woman at the reception desk was the only positive part. I had an SOS call malfunction notification pop up on my dash about 6 months ago, and brought my car in to have them fix it. I picked up my car after them telling me the part was on back order and they would let me know when it came in. 3 months later I called to check on the part and they said it still wasn’t ready but they would call when it came in. Another 3 months later I brought my car in for an oil change and reminded them I still had the malfunction notification on my dash. They called a few hours later to tell me my car was ready and they fixed the notification. Super annoying that they hadn’t called me sooner to tell me the part had arrived. I pick up my car and realize it is not fixed and the notification is in fact still there. I had to schedule another appointment to come back. I also am unhappy about them changing the settings to my cars headlights. I always have them set to auto but every time I take my car in they turn them off without changing them back when they’re finished. It something I hadn’t even thought of the first time it happened and I was driving at dusk and people were honking at me. It took me a minute to realize the problem. I don’t think the service department should be messing with peoples settings without changing everything back to the original placements.

From the time I called to make an appointment until the time I picked my car back up, I received the most exceptional service! All my questions were answered and attended to. Thank you Amanda and the Mt. Kisco BMW family!

I always have a good experience for my service appointment. They take great care of my car.

A bit frustrating that there is no shuttle service and without a ride must wait two hours plus but service is fine.

Todd Johnson, Service Advisor at BMW of Mount Kisco was a pleasure to work with. Todd listened to each of my questions regarding the car and addressed all my concerns. He went out of his way to make sure that certain work that was done on the car, like brakes were serviced and covered under the extended warrantee Todd listened and did not try to add on additional service that was not covered by the extended warrantee. He is a very upfront and honest person, who represents well the quality of the people that work at BMW of Mount Kisco.

Excellent experience, and the service department is great. Todd is the best!!!

All great, except transaction time was excessively lengthy, took three hours to pick up my car, yet everything was in order. More than two hours were spent simply waiting to sign papers and then wait again to get the keys.

I stopped into this location to explore a few different models I’m interested in. I met with Michael who was extremely friendly and knowledgeable. He and everyone that I met exceeded my expectations for professionalism. They were very understanding and accommodating that I’m still early in my car buying process. I would highly recommend this dealership to anyone shopping for a BMW.

The process to pick up my car was excessively time consuming, three hours, more than two hours of it waiting for paperwork and then again to finally get keys. Sales person Iris was excellent, knowledgeable, efficient, helpful all the way, but delays were in getting to sign the documents and then again to get the registration and keys.

go elsewhere. this dealership consistently disappoints me. 1 of the few luxury dealers that doesnt offer pick up & delivery service(even if you leased the car from them). After receiving at least 3 or 4 confirmation emails before my actual appointment-my paperwork was incorrect when it was time for me to meet with the service advisor to drop my car off. I was able to get a loaner car-which when they handed it over to me was on empty!!! And the windshield was filthy. They told me I might be able to pick my car up the same day--no call with an update. Following day-nothing--so it wasnt until I emailed the service advisor that he said he would go upstairs and check o the timing. Why should I be emailing him-he should be proactively keeping me posted. Come on...its all this little stuff that matters & they have it all wrong! Go to Ridgefield BMW!

Great customer service great mechanics!! Recommend them 100%

The service was excellent - the lights on my dashboard indicated a brake problem . I immediately drove to bmw in mtkisco .. they referred me to Kelvin ... they arranged fir a loaner car and took care of the problem ... I also needed. An inspection which they promptly took care of I was extremely pleased with the service .. this is why I’ve had 6 bmw’s over the years .... I rate the service 5 stars out of 5 Carol Otoole

I finally purchased an X5 after months of research and visits to different dealerships. I have no patience for b.s., and I want to be able to tell the dealership representatives exactly what I want, and have them confidently deliver results. If you cannot deliver, just tell me you don’t have it, rather than trying to shove another vehicle down my throat, that you know I didn’t ask for. My experience at Mt Kisco BMW was smooth from beginning to end. The staff was helpful, knowledgeable, and pressure free. I have purchased many cars in my lifetime, and have never had a more positive experience. I will absolutely buy another car from them in the future, and would highly recommend them to anyone looking for a vehicle, and a positive experience.

Great friendly service all around. And it made a huge difference being able to work with women during the entire process, from test driving to leasing. I know it shouldn’t be an issue, but as a woman, we are typically treated differently than men when walking into a dealership. I was very happy with BMW of Mt. Kisco.

Amanda at BMW was just amazing, she handled all my insurance issues and kept me up to date trough the entire process!

I had service to get fluids replenished. I got a loaner car the day before, and I clearly see the dealership isn't taking cleaning seriously- the loaner was filthy inside. Whatever. The next day I got the phone call around 4:30PM from the advisor letting me know everything went fine; I said I can't get to the dealership until after work, and I'm an hour away. He said no problem, and my keys will be left inside my unlocked car in the customer parking spaces alongside the building and I can stop by whenever it's convenient for me. I said ok that's fine. So I get to the dealership at 6:00PM, drop off the loaner car's keys in the drop box, and I go looking for my car. I walk back and forth past the spaces twice and I don't see my car anywhere. I'm already pissed off so I go inside and tell a friendly salesman that I don't see my car outside. He calls service and is put on hold for a few minutes and then hangs up. He tells me it'll be right up. It seems like they were under the impression that I was coming tomorrow morning to get my car, which is not the case. I leave and wait by the door for the service man to meet me as he said he would. This dude speeds tf up the driveway like it's a closed course. The service man acted all surprised that I was there. I told him my car was supposed to be here already since the service department closes at 5:30; if everyone is leaving for the day then why is my car still inside? What if I had come by at 8:30PM and everyone was gone? so I get inside my car and I am shocked. It looks like an ape got loose- both seats are pushed all the way back and the floor mats are filthy. Last time I had service here, I had the paper mats in the car from service. I guess this isn't a thing anymore? My steering wheel is completely covered in some greasy oil, and my iDrive area was completely covered in gritty soot- completely unacceptable. I know nobody cleaned my car, they just dirtied it, so I'm not quite sure why both of my seats would be pushed all the way back if nothing was internally being done with my car. Oh, and there's a huge scratch alongside my passenger side mirror. This is not the first time I have dealt with these conditions from Mt. Kisco BMW, but it will be the last. ALSO: as I was leaving, I was 1 second away from pulling out of my parking space, mind you it's dark out and my lights are on, and here comes a service technician taking an X5 off the tow truck flatbed, and flooring it down the driveway into the service garage in reverse. No regard to his surroundings. This dealership sure has some all-star staff. This experience is something that I would expect from one of the Curry dealerships, or a gas station service center, not a BMW dealership. Except I'm sure the Curry dealerships and a gas station would use the paper mats. I guess that's what happens when you hire anyone with a pulse and no proper training or skills. This dealership used to be good. My family has been coming here since it opened its doors but it's been slowly turning into a nightmare. I'm not going to get into all the additional drama this dealership has caused over the last 6 years, but this service appointment sealed the deal. I already made plans with another BMW dealership with my next lease, so you can stop emailing me. I always heard horror stories from Hudson Valley BMW, but you guys are looking pretty good for 1st place for worst BMW dealership in the tri-state area.

Didn?t expect for an oil change to take an hour but he should have said that they include an overview of the car.

Over the past years, I've dealt with a number of BMW Dealers within a 100 mile radius and Mt. Kisco BMW is by far the BEST dealership!!! Oliver and Gary were extremely helpful throughout the entire process!! Looking forward to a working with them again in the future!

Every one there was very nice and helpful. The only problem I have is that it is extremely expensive, for everything.

They did a thorough and honest analysis of what was needed, explained it clearly and did the work quickly.

Very professional and courteous dealership. Was treated with respect and Kindness.

I dropped my car off for service and Amanda was very good and helpful.. wjen I picked up The car it had 2 inches of dust on it the inside wasn’t cleaned I Wasn’t too happy about it Amanda took the car back amd had it washed for me She was very attentive. I have had Bmw in the past amd never got into a car that was Cleaned and detailed after service

For the 4th time in a row we leased our BMW at Mt. Kisco. Mark ( sales) and Gary ( Finance) are both laser focused on customer service.

Purchased a CPO x1 for my wife and the process was easy and painless. Honest sales staff and friendly. We worked with Iris. Would recommend. Car runs great, very clean and perfect carfax.

Excellent SERVICE I COULD NOT BE HAPPIER WITH THE SERVICE DEPT.

Prompt greeting, excellent customer service. The whole process took about five hours from the moment of arrival, test driving, trading in our car and leaving with a beautiful certified BMW X1. Amberlynn kept asking us if we needed a drink, provided them, helped us with any questions we had and put us into our new car. The whole place is very nice and we had a great experience.

Very good service. Honest and informed. Pleasant office space.

My car had an engine light come on and it needed to be fixed BMW of Mount Kisco were fantastic, my car is running like a dream now!!! If you need Service or a new car go to BMW of Mount Kisco it’s a wonderful place!! 2/10/21 Back at BMW of Mount Kisco for routine service I can’t say better things about this dealership they always do fantastic work! Don’t hesitate to take your car to this dealership for service they will take good care of your car!!

BMW Mt Kisco’s service has been excellent. I recently took my car to them to replace a camera and they turned it around in a day. A different BMW dealer hassled me claiming falsely that the car had been damaged even though the paint job was clearly original paint and not blemished at all.

The new and refurbished service center looked good. More convenient than before. They did the recall work with no fuss. As advertised.

Prompt and courteous service

Hi, I was and have always been very pleased with the service at BMW Mt Kisco. My son has 2003 530i and Kevin has always been helpful and honest about needed service. Service has always been efficient with great communication. I would highly recommend them. Thanks, Glenn

Very good experience would definitely recommend to use them

I have been a customer of BMW Mt Kisco for 6 years and have always had a good experience. Service Advisors Kevin , Amanda and the rest of the Service Department are courteous and helpful. I would definitely recommend this dealership to friends and family.

I experienced excellent service at this dealership

Promised me BMW branded all season mats when I purchased my vehicle, instead gave me weather tech mats that looked used, would not recommend

BMW Mount Kisco recently performed service on my BMWX3. My car was ready at the specified time and was cleaned to perfection. Thank you Kevin K. for the excellent service provided.

Very happy with the service. Staff are friendly and professional .

Dedicated staff I have used the Mount Kisco BMW dealership for years

Fast and friendly service met my expectations fair price

It was great working with Amberlyn. The finance process was smooth and the delivery of the vehicle was very professional. Looking forward to working with them again on my next purchase.

Quick in and out service.

Kevin was great as always Thank You very much

Was called letting me know my car was ready for pick up. When I arrived at the dealer there was no parking at all. The reason I gave such a poor review is because my car had grease hand prints on it from the mechanic working on it. Car was not obviously ready and when I went inside no service advisor sat down with me to go over work performed on vehicle and when I asked to speak to the service managers he was in his office on his cell phone then left to go into an empty room with the lights off to continue his phone call. Most unprofessional dealship I have ever been to.

These guys are professionals. The service is above industry standards. Although the rates aren’t low, you get what you pay for plus courteous and friendly interactions as a bonus.

we went looking for a new car, and we found ,BMW at Mt. Kisco, the place is very nice, and the staff was very pleasant, my buying experience was also pleasant, and I would recommend my friends and family.

Everyone very nice. Just beware the bait and switch when you sign your papers. Always pushing to sell you items you don’t need. Happened three years ago and I still returned and they did it again. Totally wrong to hit you with numbers and useless warranties at the moment you pick up your car. ALL those numbers and items should be detailed when you put your deposit down and not in the quiet room where you don’t have any reference or time to make an informed decision. Ask for the numbers PRIOR to picking up your car and then go in and sign without an increase in your lease payment. And one more thing.... they sell you the dings and dents insurance before they hand you the keys... then ding you with $4000 return fee for???? You guessed... Dings and dents. What a scam.

Have been a customer of BMW Mt Kisco for nearly two decades (acquired 5th vehicle in July '20). Always professional, polite and precise! Responsive and reliable! I always know that I can count on this team - very reassuring.

They have good prices and the sales person Iris helps me very well.

Very pleased with service!

Frank Caolo was a super salesperson and understood what wanted and needed. Great experience working with Frank

I took my car for service and was very happy with my service and advisor Todd thank you

BMW Mount Kisco is the BEST ! The entire buying experience was awesome.

The staff at BMW Mt. Kisco made my trade in experience quick, easy and efficient with the paper work. Great customer service and friendly staff! I would highly recommend BMW Mt. Kisco.

AVOID LIKE THE PLAGUE!!!! Do NOT give this place your business they use shady practices and are LIARS, read the other 1 star reviews, there’s hundreds of them for a reason! General Maher lied to my face and they have no idea what they are doing at this place

Best Experience Ever

Had a flat tire, called Roadside assistance, the wait and the confusion that occurred was terribly frustrating. Eventually had car towed to Mt.Kisco BMW. Dealt with Kevin who was extremely unfriendly. (maybe because I didn't purchase car at this dealership). Very surprised by the poor customer service.

BMW, Mt. Kisco provided professional, courteous, and informative service.

I bought a 2018 X5 50i some BMW of Mount Kisco. I bought it in June and the sales staff was truly professional and I’m very happy with my low mileage X5. I just had my 10,000 mile service done there, and I’m still waiting for somebody to get back to me in regards to an exhaust system!! The service was lack luster. Service rep Kevin never gave me any paper work itemizing work done. Kevin also told me that someone would contact me in regards to exhaust systems, still waiting!

Service experience this time was excellent with Kevin. We just bought our 7th BMW a few weeks ago and when AutoNation took over from Mt. Kisco BMW, service went down hill. Hopefully, Kevin will be there a long time.

My buying experience with BMW Mt Kisco was a very pleasant one , Everyone we encountered was so professionally and genuine . Mark C. the sales person was so patient with us and explained everything word for word .My daughters which have been with me through all my car buying was so impress they echoed this will be the dealership they will use when they are ready to buy hopefully Mark will be their sale person, Shouting this experience to my friends and coworkers

Service was fast and convenient as always.

clean facility and service performed as expected and in time

Oliver was a very professional sales person I have ever meet.

Great shop with a big showroom and excellent customer service. Emon is super responsive and efficient! Had a very pleasant CPO purchase experience. Would be back again!

Outstanding customer service, I’m very happy with the work done on my vehicle. I’ll recommend BMW of Mt Kisco.

GM Mark Hoch, salesman Oliver Buckle & finance manager Gary Price were an amazing team to work with in trading in and leasing a BMW. They were very professional, kind, and helpful and gave me an incredible deal that other dealers in the area could not match. Would recommend BMW Mt Kisco especially Oliver. Was such a smooth experience and no pressure.

On 12/8/2018 I leased a new 3-Series BMW with a reading of 314 miles on the odometer. I was told even though the millage listed, it was considered new vehicle. Presently, the car has 10,300 miles. When i brought this care in a few days ago for an oil change, i was informed I was no-longer entitled to a complimentary oil change and my service charge with be over $800.00. i have leased many BMW's in the past and never was responsible for any oil changes. Also, when I drove into the service dept. there was no representative to greet me nor direct me to where I needed to go. The last car i leased was from Ray Catena BMW of Westchester and never had any issues like above Thank you and listening to my concerns Barry Lewis

Todd was professional and had the work performed by the promise time.

The service that Emon, provided was very good, she made the whole process smooth.. I would recommend her to my friends and family..

Nice dealership. Transparent pricing upfront. Great services and communications.

I had a great experience with the dealership about 8 years ago and leased another BMW earlier this year based on that prior relationship. The sales process was terrific. I had my first service on my car yesterday. I found the service staff underwhelming. I waited 20 minutes for the cashier to finish working with another customer. The other cashier was performing some other internal function at her desk while there was a customer waiting. The service manager did not really have a customer friendly attitude. My car was returned from its first scheduled service with a cursory exterior wash and not vacuumed internally. Overall, it was a disappointing experience relative to the great sales process and my prior experience with an earlier vehicle.

Gary the service manager was great! Overall excellent customer service

This is a class outfit, they never fail to preform . Their service department is second to none . All around excellent Dealership . Thank you guys for your excellent service .

great service experience !

Service staff is most helpful

Everything went smoothly from appointment to pickup

Very accommodating and thorough. Lady at the service desk was very nice too.

Top notch car buying experience. Professional, courteous and excellent service. Will do business again

Top notch car buying experience. Professional, courteous and excellent service. Will do business again

My service/repair experience was seamless, all staff were very professional and the work to the car seems to be perfect. They were sensitive to all my needs and supplied a loaner vehicle for me to use until the work was done. I also especially like the wash job done at the end.

I did not feel welcome and did not receive professional service as expected from a luxury car dealership.

Always pleased with there service and sales people

Great place with great people! I am very pleased with my new leased vehicle.I received top quality service and appreciate it!

Always pleased with services at BMW Mt Kisco Always professional

I love the professionalism and warm welcome. I will definitely purchase another vehicle and recommend others to do so

Kevin the service manager is by far the most attentive and caring person in this job position. The way he follows up and hears your concerns no matter how trivial sounding is a testament to his professionalism and the company. Thank you Kevin and the awesome tech Dominick ! Great team at Mt. Kisco BMW !!

Service was done and any other issues were all addressed.

I’m so in love with my pre owned Nissan Rogue from BMW Mt. Kisco. I was stressed for a month trying to find a car and when I got in contact with Jamel at BMW Mt. Kisco I was in my car within a week. When I picked up my car it smelled brand new although it’s a 2018 and had two previous owners. I was honestly shocked at the condition my car was in. Honestly looks brand new. I’ve had the car almost a month now and it drives so smooth I couldn’t have made a better choice. Also let me add the process was super quick and easy. When I went to pick up my car Jamel got me in and out but was also very helpful in any questions I had. Thank you BMW Mt. Kisco

What a Huge Disappointment. Worst experience ever had a Luxury Car Dealer. This is not that BMW Experience you expect stay away from this people. See attachments of the series of events. Irresponsible Misleading Fish and hook my lawyer is working on revising the events since Gary the finance officer coerced me into a credit application that wasn't needed for a car they didn't have. I've been a loyal BMW costumer for over a decade with 3 cars purchase including my current vehicle. This dealer promise the best car buying experience as it is expected from a prestigious BMW dealership. Was I wrong to trust Emon Ferdinand as she tells me she is the top sales person in the firm. Gosh what a horrible experience, how disappointing it was to ever come across this person. The experience: After over 3 days of negotiation of going back and forth over the phone, text, calls, and emails we finally agreed to the purchased of a 2017 BMW X5. AS part of the negotiation the dealer would powder code the rims of the car so Mrs. Ferdinand tells me everything is on track and that she had sent the car to get detailed and rim coated.. a pickup date was set, calendar invite put in place and then came the day of the pickup. Well as it happened Mrs. Ferdinand had been negotiating a car they had already sold. Mind you she didn't disclose the fact that the car had been sold till i showed up to pick it up. I brought my own financing with my bank, they ran an unnecessary credit application and hit my credit this was courtesy of Mr. Gary Price their finance specially who only worry about making a buck. Mrs. Ferdinand even called my insurance and added replaced my current vehicle with the car she was supposedly selling me. and worst after i showed up at the dealer to pickup the car they didn't have for me, she ran out the door right pass my face as if she had never spoken to me. I of course couldn't believe these events so i went to speak with the sales manager about the situation, Lizz who couldn't provide a business car or anyway to ID her, told me yes the car was sold and that was that. Gosh this story get much more interesting when as expected the hook was in and now they were trying to sell me a different car,, pick a car we got you the sales manager tells me. But what about the car i was promised, the car I negotiated with Emon for days and was supposed to get that morning at 10am. What happen with the car emon added to my insurance policy as a replacement to my current vehicle, the car that your financial officer decided to run my credit even thou they didn't have a car to sell me.. "There is nothing i can do for your about that Liz told me. And Mrs. Ferdinand well she did everything in her power to even avoid eye contact with me. This and so much more was my horrible experience with BMW of Mt. Kisco.

excellent called frequently to keep me updated car cleaned and washed

Jamel was awesome from the beginning to the end. I am very happy that he picked up the phone, when I called to speak to someone in sales. He went above and beyond to make sure that I was happy. He was also consistent in communication and quality customer care, through out the entire buying and delivery process. Ian and Gary were very nice as well. I appreciated the hospitality and time Ian took to speak with me and make sure that everything was going smoothly.

they were suppose to give me two set of keys per contract , but still i have not received . if i get it done on my own IT is going to cost me $ 500 .00 .

Our experience with BMW Mt. Kisco as of August 5th has not been a pleasant one. We purchased a used pre-owned 2015 BMW 3 series almost 2 years ago. It was certified and under warranty up until 3 months ago. Unfortunately, the turbo blew. We had to have it towed to Mt. Kisco BMW on August 5, 2020. Service completed a diagnostic and confirmed that we needed to replace the turbo for almost $5000. They were able to adjust the cost to save $750. The gentleman, Kevin, who communicated with us regarding service was informative and as helpful as he could be. However, the cost was way too high with the dealership and we were able to find someone else to complete the work for a much more affordable price. Working with Kevin was pleasant at the start, but once we asked for numbers and we requested diagnostic information. His responses were short and not pleasant in tone. He even hung up on us during one of our phone calls. After discussion, we realized that replacing the turbo and keeping the vehicle did not make sense. Maintaining the BMW was too costly. We then reached out the the sales department at BMW. Over the past 2 weeks, we have spoken to multiple sale reps and even the GM, Ian, with no resolution. The excuses that we received is that they are low staffed during this time and phone calls are definitely NOT a priority. In addition, employees have to adjust schedules due to childcare. I totally understand this because it is the exact REASON why we need another car! This makes our predicament even more complicated as we only have one vehicle at the moment, two young children and two working parents. After 3 weeks of sending emails and leaving multiple voicemails with no response or limited response, we were forced to make an in person appointment. When we went in, they were not even close to busy. There were times where 4 individuals were standing around chatting for 30 minutes with each other. I understand taking a break, but you can't tell me that you don't answer or reply to messages because you are too busy with customers coming in if this is what I am seeing. Emon, our salesperson was very pleasant and remained professional the entire time. Even when we got in to heated discussions with the GM regarding our frustrations with the company she maintained her composure. I respect the fact that Emon was able to do this. Her GM on the other hand did not handle himself as well. We were requesting more money on our trade in. The amount we were quoted was the lowest amount from autonation after putting its current status in the system. The GM was trying to tell us that the amount we were quoted was a favor and it was worth less than that number. Total bologne. He also said he couldn't offer more, but in an email he sent to us a week prior it was clear he could do more. He claimed the email was for another car to CHA, but the numbers would be too much of a coincidence. The GM was egotistical and became very unprofessional quickly. His demeanor was angry and aggressive in response to our month long saga. On a positive, he apologized for the poor communication. Sadly, what we have had to endure is unacceptable on all levels. There is something wrong with this company as a whole. We filed complaints through BMW, autonation and BBB. No progress has been made which only confirms that something is skrewed up and no one cares because BMW is an enterprise. It should not take us a month to either get our vehicle fixed OR to purchase a new vehicle. I recommend that you AVOID the Mt. Kisco BMW and Autonation.

It does not surprise me that the average star rating for this company in Mt. Kisco location is so low. It does surprise me that it isn't lower. We purchased a used pre-owned 2015 BMW 3 series almost 2 years ago. It was certified and under warranty up until 3 months ago. Unfortunately, the turbo blew. We had to have it towed to Mt. Kisco BMW on August 5, 2020. Service completed a diagnostic and confirmed that we needed to replace the turbo for almost $5000. They were able to adjust the cost to save $750. The gentleman who communicated with us regarding service was informative and as helpful as he could be. However, the cost was way too high with the dealership and we were able to find someone else to complete the work for a much more affordable price. After discussion, we realized that replacing the turbo and keeping the vehicle did not make sense. Maintaining the BMW was too costly. We then reached out the the sales department at BMW. Over the past 2 weeks, we have spoken to multiple sale reps and even the GM with no resolution. After talking to the GM and asking for details on used cars he told us he would get back to us later on that day. No follow up call, no reply to emails seeking help with information, not even from the GM. The lack of professionalism and their level of communication with a customer is disgraceful. The excuses that we received is that they are low staffed during this time and phone calls are definitely NOT a priority. Let me note that when we went in - they were NOT busy and not overflowing with customers. If four employees have time to chair chat for 30 minutes at the front desk, I think that they can sit and respond to phone calls and emails. It's your job! In addition, employees have to adjust schedules due to childcare. I totally understand this because it is the exact REASON why we need another car!!! This makes our predicament even more complicated as we only have one vehicle at the moment, two young children and two working parents. There is something wrong with this company! The GM was not professional and needs to learn how to keep his composure. They clearly do not care about their customers and I am getting the impression that the company doesn't care about their employees either. It should not take us a month to either get our vehicle fixed OR to purchase a new vehicle.

This is the kind of dealership that gives the industry a bad name. I've purchased ~20 cars in my life, including 8 or 9 new BMWs, but no dealer even comes close to the BS that came from Ian, the GM at this place. One lie after the next (most of which is proven in emails with him). All classic bait and switch maneuvering followed by CYA behavior when called out. It was truly a jaw dropping experience to speak with him. YouTube material. It's not worth the effort and not appropriate to type the myriad details here, but I've already reached out to AutoNation and BMW directly. I cannot stress enough that this place (at least the GM) should not be trusted for sales. I can't speak to the service department. Individual salespeople might be great, but in the end they report to the GM, so.... Buyer beware...

This is the kind of dealership that gives the industry a bad name. I've purchased ~20 cars in my life, including 8 or 9 new BMWs, but no dealer even comes close to the BS that came from Ian, the GM at this place. One lie after the next (most of which is proven in emails with him). All classic bait and switch maneuvering followed by CYA behavior when called out. It was truly a jaw dropping experience to speak with him. YouTube material. It's not worth the effort and not appropriate to type the myriad details here, but I've already reached out to AutoNation and BMW directly. I cannot stress enough that this place (at least the GM) should not be trusted for sales. I can't speak to the service department. Individual salespeople might be great, but in the end they report to the GM, so.... Buyer beware...Get everything in writing with them. I can already imagine their reply to this. “As explained, we can refuse any car for any reason, including the fact that we’re shady”. Can’t wait to see the flowery, ridiculous response!

This was my first experience at this dealership, Cara's service was simply exceptional. It's worth the 20 minutes extra drive.

Service was thorough and friendly.

My family and I had a great experience leasing a vehicle at this location . Our sales person Iris was very helpful and friendly.

Thank you Fatos and Team Wonderful service and attention to detail! Made car buying very smooth and hassle free.

Representative was excellent. Courteous yet personable.

I recently had my x5 serviced at BMW Mt Kisco and my service advisor, Kevin, went above and beyond to ensure I had the best experience possible. Not only was the issue resolved (broken AC in 100 degrees) but a full vehicle inspection was performed and I was able to pay online (contactless) very easily. I highly recommend the service department of this dealership!

sales and service are wonderful

Iris is the sales person to go see! Drove over an hour to test drive a 2017 540i. She was attentive, patient and simply phenomenal! The car was ready waiting for me when I arrived w/ a plate in it, no waiting. More importantly the best test drive experience I've ever had. And she understood exactly what I wanted. She really is great! Go see her, you thank you did.

Amazing service and attention to detail by all staff. Amanda was super helpful and motivated.

My service experience was great. My car was ready in the requested time format and I was in and out swiftly.

Got helped by a sales woman by the name of Iris, she was extremely helpful with the whole process of getting me into a new car. Definitely Head over to Bmw of mt Kisco and ask for her if your looking for some new wheels.

Received a lease in 2018. As soon as I went to get my car they mentioned I have to get an extended warranty on top of 2 oil changes. That pushed my lease payment of $515 (which William Kevner quoted) to $545. This was so shady at the last min! Later at 44k miles, they told me the warranty does not even cover basic maintenance which will be another $600. I would never do business with this company.

great service, great people

I recently had my 340 serviced cara took amazing care of me and my vehicle as usual, I recommend her as ur service advisor

My advisor, Cara DeLuca is nothing but outstanding. She is friendly, helpful as can be, accommodates my every need, always available and prompt, gets me in and out of the dealership in an impressively timely fashion and goes above and beyond to meet my needs always. I could not be more pleased or appreciative. Thank you Cara and Bmw mount Kisco

Brought car in for service, I am 84 years old and dealth with Amanda. She was extremely courteous and helpful. She couldn't of treated me any better if I was her father. She deserves 10 stars.

Service is generally very good. Staff are genuinely concerned with pleasing the client.

As a first-time BMW owner, I was very specific on what type of BMW I wanted and after searching for months I found the perfect BMW X3 M40i at the BMW of Mt. Kisco. Even though the dealership is over an hour away from I live, I decided to purchase the new vehicle with hopes that the dealership would be up to par with BMW’s outstanding reputation. I purchased a new BMW X3 M40i from BMW Mt. Kisco in October 2019. The vehicle was always kept in the garage and was barely used. In the time I owned the vehicle, it’s been washed (at a professional car wash) twice and has less than 2200 miles on it. I recently noticed that these random spots started appearing on the hood of the vehicle and I couldn’t figure what’s causing them. I emailed my contact (Tim J.) at the dealership detailing the concern and also included images. I instantly received a bounce-back implying he no longer works there. I then went to the website to try to find a general email address to forward the email with images. Nothing was on their website so I utilized their “chat” option and Trevor F. informed me that my contact is no longer there and that someone will reach out to assist ASAP. I waited for 2 days and no one contacted me. I finally called the dealership and explained my situation to a customer service representative and she scheduled an appointment for me to come in. The customer service representative (Cara D.) that initially helped me inspected the vehicle and suggested that the vehicle may have been stored outside before I purchased it and it probably just needed to be buffed out and waxed. It still didn’t explain why the stains resurfaced but at least she was offering some sort of solution. She went to her supervisor to get the authority to get the work done and returned saying that he did not approve it. She explained to me that I would have to pay for it and that it was not included in my warranty. I asked her much it would cost and she said that a whole car detailing is about $250 but since this is just the hood it should be much less. Again, my intent was to try to figure what’s causing the marks on the vehicle so asked to speak to her supervisor. I explained the situation to the Service Director (Greg W.) and he told me that this was not covered in the warranty. He also agreed that the stains could probably be removed by buffing it out and repeated to me that this was not covered in the warranty. In a very intimidating tone, he continued to explain how the natural environment can affect the exterior of a car and that cars require to be maintained on a regular basis. His attitude was degrading and implied that this is the first time I’ve owned a vehicle. He then insisted that I take the vehicle somewhere else to have them look at the issue. I explained to him that I purchased the vehicle from BMW of Mt. Kisco and that I was hoping they would be able to help me. I asked him if I can speak to the person who would be my new contact since the original salesperson that sold me the vehicle left the dealership and said no one in sales can help you. He continued by saying that even if they wanted to buff and wax the vehicle that they don’t have the services to do it. This totally goes against what the initial customer service representative told me and is hard for me to believe that a full-service car dealership doesn’t have these types of capabilities. Needless to say, I left BMW of Mt. Kisco feeling insulted and belittled. The next morning, I took my vehicle to BMW of Morristown. I immediately noticed the difference as soon as I entered their customer service center. I explained my situation with the Service Advisor (Vincent N.) and brought along my paperwork for the vehicle. We immediately noticed in my contract that I purchased the “Appearance Protection” warranty which states “Paint Guard protects the exterior finish of the vehicle” for 72 months. I explained to him the unfortunate experience I had at BMW of Mt. Kisco and he said this information should be in their files since I purchased the vehicle from them. He expressed his concern for the negative experience I had at Mt. Kisco and immediately began to help me figure out the next steps. He not only looked up the appearance protection provider and registered my claim online, he also followed up with a call to make sure it went through. THIS is the customer service I would expect from a BMW dealership. I never write these types of reviews but when you receive this type of customer service for a luxury vehicle like a BMW it’s hard to not share the experience and warn potential customers. Not only did the customer service at BMW of Mt. Kisco tarnish the name of this particular dealership, but they also tarnished in my mind the reputation of BMW as a company.

Mt. Kisco BMW was ready for me at 7:30 am, just as scheduled. I had my loner car and was out the door in 15 minutes. I was called to say what work would need to be done. I was advised what needs done in the next year and everyone was professional and courteous. I will return for my next service.

Very professional. Waited for car and not very long.

Unfortunately during the negotiation of the car purchase BMW X3 I was told that I would get two new tires for the car and this never happened. Upon delivery of the vehicle they assured that it had two new tires but it was not true.

Unfortunately during the negotiation of the car purchase I was told that I would get two new tires for the car and this never happened. Upon delivery of the vehicle they stressed that it had two new tires but it was not true.

I had my M5 recently serviced at the Mt. Kisco BMW. It was a great experience. I was fortunate enough to get Amanda as my service advisor. She was a pleasure to work with. She explained everything in detail and gave me regular phone updates, which I appreciated. Definitely recommend.

Excellent sales and customer service experience at BMW Mt. Kisco. The showroom was spotless, everyone wore masks and hand sanitizer everywhere. They made the transaction quick and seamless as possible. I drove away in my brand new car in less than 3 days.

They charged me $532 for replacing a bulb that according to repair pal has a range of cost in my area from dealers of $198 to $348 for labor plus parts. She said it would take the mechanic “at least an hour”. Massively overcharged. 50% above the average area charge. My family has been a loyal customer since 1974, with the first 2002 we bought there. We’ve had a 2002, 2002tii, 530i, 533i, 633csi, 3.0 csi, two different X3’s. Now a 335i. Something has gone badly wrong.

This is not my first time visiting AutoNation,my experience is always the same outstanding. Everyone there is so personable and courteous, you feel like a member of the team as soon as you step through that glass door. The Gm ,the Sales manager,Bob sales personnel Fatos make you feel so welcome. They were easy to talk. to. I will definitely recommend my friends and family 3 do business there.

Kevin was terrific. Quick turnaround.

Just purchased my used Mercedes GL from BMW Mt. Kisco. It wasn’t a BMW purchase but that didn’t make any difference in the way my purchase experience went. 5 star experience start to finish! Make sure you see Emon, she is very professional and caring. Great experience overall.

Quick and easy drop off and great customer service by Todd Johnson with courtesy drop off back to my office. Received a phone call within 60 minutes updating me about a repair estimate. Able to pick up my car which was freshly cleaned by lunch time.

Just had my 530i sedan serviced yesterday. I arrived on time and was on my way at the time promised. Kevin and the rest of the service team are the best.

Worked with many BMW dealers, Mt Kisco is by far the worst I have worked with. Don’t deal with Jay and be ready for surprises at lease trade in time. Stay far away from this BMW dealer.

Had another amazing experience here getting my 2nd BMW last week. Sales and Finance are so caring and attentive and It was a smooth process! I highly recommend this dealer for your next car!

All areas were clean, with available hand sanitizer. Customer care are very welcoming and knowledgeable. Service was quick and efficient. My car was sanitized and the exterior spotless after the service.

Not the first time that I've worked with Amanda at Customer Service and the experience is always a pleasure! She is fanatical about following up and making sure everything is just perfect before you pick up the car. She is friendly and welcoming but, more importantly, she is extremely competent and acts as your advocate to make sure she surpasses your expectations.

Amanda, from the service department, was extremely informative and friendly! Looking forward to having the BMW in Mt. Kisco, my primary dealership!

I needed to replace my run flat tire as it had a slow leak. My service representative, Amanda, went above and beyond for me as I was concerned about COVID- 19. I have leased 4 BMW’s over the past 12 years and Amanda is the best service representative I have ever encountered. She is genuine, kind and professional. I would rate her 10+.

Cara and team were great! Always a pleasure getting my car serviced at BMW of Mt. Kisco. Team is friendly and professional. And they were definitely taking precautions for COVID-19.

Excellent job done . Friendly service and would highly recommend to anyone. My car is like new after I received it back. Love how it?s washed every time J bring it in as well.

Clean, customer friendly with excellent customer service

My experience with BMW of Mount Kisco exceeded all my expectations. Amanda was an absolute pleasure to interact with , not only was she professional with great etiquette but she was also very accommodating with the loaner car . I Would absolutely highly recommend BMW of mount Kisco to my friends and family for any service or future buying experience they might be looking for .

Amanda Tegan was very knowledgeable and went the extra mile to up date me on the repairs of my car. She was very knowledgeable about my warranty and put my mind at ease on what was covered. It was really nice to experience a good service advisor amidst what is going on in the world today. Thank you Amanda for being a good representative of BMW. This is what good customer service looks like

This was a terrible experience and not the fist time i have had issues with their service at BMW Mount Kisco I wrote two follow up emails and made 2 calls to senior management and they were un responsive. The charged me for an unauthorized diagnostic after they told me a warrantied part that was defective was my fault. They try to hit me for a repair for $1300 when i was able to get it repaired using BMW parts for $700 . Its cooperate america at its worst. I have owned 6 BMW in the last 8 years and am losing faith in the brand as long as they allow Auto Nation to be a part of it

I just find it STRANGE that BMW Mt Kisco would employ a salesman with a criminal record for theft. How do we know he’s an honest salesman? How do we know he won’t rip of customers?

Overall I’m very disappointed in my experience with Mt. Kisco BMW. I bought a certified pre-owned X3 in February 2020. The only good part of the experience was working with the saleswoman, Emon, who went above and beyond to help me find the exact car that I wanted. When I bought the car, Emon said they would schedule me to come back so they could repaint the rear bumper and take care of a pretty big chip in the paint on the front hood. Fantastic. The first time it rained, I went to turn on the wipers and they were horrible! It was better with no wipers on at all. I figured I’d mention it when I brought it in for the bumper and hood to be painted and they would slap a new pair of blades on for me. Ok, so I set up the appointment for a Thursday in March since the bumper painting guy is only there on Thursdays. After much back-and-forth, it turns out the bumper painting person couldn’t fix the chipped hood and I was out of luck because the hood wasn’t on the “we owe”. They made it sound like they were actually doing me a courtesy by putting some touch-up paint on it. It looks horrible! Oh and the wiper blades? That was DENIED by the sales manager because it wasn’t on the “we owe” and too much time had gone by since I took delivery of the car. So they wanted to charge me $130 for wiper blades. Are you serious? The only way to get something on the “we owe” is to know about it when you take delivery of the car. And it wasn’t raining when I took delivery. I fought tooth and nail to get a simple pair of wiper blades because I spent almost $30,000 on a BMW one month ago that I cannot drive in the rain! And I was denied by my service advisor, the service manager, and the sales manager. I’m so angry! So I went to Wal-Mart and spent $20 on a new pair of wiper blades. I will never do business with Mt. Kisco BMW again. There are plenty of other nearby BMW dealerships that will treat me the way I should be treated.

BMW Mt. Kisco is a great dealership! Todd provided excellent service. He accommodated my needs with a loaner car. He kept me informed as to my cars progress. Since my car was reaching the 60K mark, he had a full inspection completed and insured any problems were resolved! Also thanks to the complete service team, both in the center and shop! BMW Mt. Kisco is a great team!!!

Excellent response to a problem. Excellent reaction with appropriate care.

Courteous, prompt, reliable, knowledgeable all around in outstanding facilities.

The young lady that handle me was very helpful and friendly and knowledgeable. I appreciate her professionalism.

My experience from calling in for an appointment to picking my car up, the process was effortless. I was very happy with my last visit.

They run Quite a professional and impressive operation

Emon in sales and John in financing were personable, helpful, and flexible. They were able to answer all of my questions and made the process enjoyable.

Great service all around.

Fast service I highly recommend BMW of Mount Kisco New York. Thanks to Greg Werner and the crew.

Everything! The only good person was the salesperson. Everything else was horrible!!

Impeccable service, friendly and efficient . The service representative (Amanda) is so helpful and genuinely devoted to the customer. My sales rep (Iris) is also friendly, knowledgeable and helpful in finding the right solution for my needs. Highest praise for this dealership!

From the car sales associate, to the loan associate, to the employee who taught me about ALL the features in my car; I have one word...incredible. Each person made the entire experience beyond easy and made me excited to start this new relationship. I have never been so comfortable working with a dealer when it comes to working with BMW Mt. Kisco. You will not regret it. Bill Kavner is the guy you want to work with if you're in the market!

No appointment. Had problem keeping front tire inflated. Dropped in and they checked it out. Had cracked rim. Lucky had insurance and it was covered. Ms Tegan was great handling my repair. Great job.

Service representatives were excellent. I had an excellent experience at this dealer.

simple service, loaner was ready to go, everything on time

This BMW dealership is the best. The service is impeccable. The representative (Amanda) is friendly, patient, knowledgeable and efficient.

Amanda at BMW Mount Kisco is the BEST! First time in along time I felt both welcomed and informed. She?s a professional yet down to earth ......asking for her again !

As always, BMW Mt Kisco exceeds all expectations. Great service through Amanda and the Kisco service department.

Overall terrific. Very professional and organized. Gave me a loaner car at the last minute and it was not a problem.

My car was at the dealer ship for Several repairs. The convertible roof, and glove box 5$4 HD thx gas Ctr free glove box was charged for parts And labor and never repaired. The dash and gps dates and times were never re Set even though the battery was disconnected To work on the concerting top. The people That delivered my car left a three quarter cup of Coffee and it spilled all over my interior.

Made a request online. Received very quick response from the sales representative. Negotiated term of the lease in one day. No other BMW dealer came in close to my offer. Picked up a vehicle in two days. Kudos to my sale representative.

Amanda was very helpful and service oriented

We worked with Amanda in service and she was wonderful! She was a pleasure to work with!

The best customer service,the employees are very friendly and helpful

I bought a 2020 BMW X3 but had to return for a service repair. My service liaison, Amanda Tegan was outstanding from every aspect. She made the experience feel as though I was a super special client and went out of her way to accomodate my work schedule - she was always gracious and followed through consistently. If there was a greater rating than 5 Stars, I'd surely rate her even higher. I'm going to make sure that I contact her with any future needs.

Amanda Tegan is a stellar service rep, that kept us posted every step of the way. Very courteous and friendly and will be my chosen rep for every service on my X7 and M5 going forward.

I was a "walk in" and my first time at Mt Kisco BMW. My service rep, Amanda was the best service person I have encountered at BMW. She got me up and approved in the system and my car in the shop in no time. She always had a smile on her face and made me feel like a VIP. The waiting areas were clean and well stocked with refreshments and reading material.

I have key battery replaced and door checked, wait time is long (1 hour) But Amanda was extremely helpful and helped me get my car done.

Under construction. Lots of congestion and noise right now.

I have bought cars for decades. BMW of Mt Kisco,NY was the best experience I have ever had due to the professionalism of Iris Vivaldo. She was informative, patient and with a very friendly attitude guiding me thru the leasing experience.Any text I sent her was answered in a timely fashion. I also must mention the technician, Chris who spent much time with me teaching me how to use all the technology built into my new x3. I recommend highly anyone interested in a BMW to contact Iris, off the charts 1st rate.

I was disappointed of the facility quality. There is a small waiting area, no water/coffee/tea. Place looked like being under re-construction and perhaps that was a reason. However, it would be nice that someone explained that situation to customers. Thankfully not too many people waited while cars were serviced, otherwise that place would be overcrowded. Appointment was easy to set up on-line. I did not have waited too long for my car ? about 1.5 hour, which I think is not that bad. I hope that next time when I bring my car, the waiting area will be completed and it will look up to BMW level.

Just had my BMW serviced/new tires. As usual, Amanda in the service dept. was a complete joy to work with. Courteous, helpful and professional. A true jewel at that dealership. Thank you.

Kevin Kazanecki, has been our service advisor for years. He is always helpful and available when we need advice. I always ask for Kevin when I make a service appointment

I still bring my 2012 BMW 335xi to the dealer instead of local independent service. This dealer's prices for maintenance and repair are the same as local service so why leave your car for a week with a local mechanic when you can go to this dealer where it is easy to get a service appointment, and they have expeditious A Team maintenance and repair service. The customer assistants and advisors are also A Team friendly, professional and knowledgeable.

Great service great selection best place in Westchester to buy a car

Excellent accident repair on my 2020 bmw Well within time frame

Amanda was well informed and highly responsive to my new needs.

Would not recommend xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

The people at his dealership do not appear to care about their clients. The leasing process was awful. The communication when I brought my 80 something thousand dollar car in was all on me and no one ever reached out to me to provide me with a status. I lost my car to this dealership for 15 days and was given a car for half the value for those same 15 days and no one at any point made it clear to me to clear that they understood the issue or the problem or tried in anyway to handle me on a true customer service level. I cannot wait to be done with this lease and done with this dealership and out of this car

Amanda was quick and efficient and easy to work with

Nice, easier access to the service area. Front desk is courteous and friendly. Car is clean.

I had a really had a great experience at BMW MtKisco dealership, they got me a great deal on a brand new X5.

I dropped my car off for service and was very pleased with the level of customer support provided by Kevin K. He explained everything clearly and promptly notified me when the service was completed. Picking up the loaner vehicle was a breeze and I was on my way in less than 10 minutes.

There is no such thing as ethics or customer loyalty at BMW Mt. Kisco. I really need to learn my lesson about bringing my car here for service. Every time, without fail, they try to rip me off. Charging 3x the rate for things to be fixed and replaced that aren't even necessary. You should be ashamed of how you treat your customers that lease with you.

Very attentive service personnel. Addressed all of my issues and made excellent suggestions.

I would give a five, especially for the Service Dept (a five for Frank in Finance as well!) but overall- I am being generous with a two for overall. I had (and continue to have) a VERY disappointing sales experience. One issue rectified, one is still not. One that easily could- and should by now- have been easily rectified if my request for help was followed through; if someone took responsibility to help the customer and solve the problem. I was referred to the salesman by a former employee of yours, who stated “Dave will take good care of you." Problems began soon after sale was completed. The salesman did not follow through on basics communication over a fix to the car he offered, not one I requested. No follow through on how or when it would be fixed, despite my offering to be flexible on when and how. No response in any manner, at all. Unprofessional on many levels, especially with phone calls that I have documented (the car fix has since been taken care of with BIG thanks to help from Cara in Service). No attempt was made to help rectify remaining issue with ConnectedDrive services that I immediately asked about. The salesman said the "used car manager" (salesman's words- not mine) would be calling me. Mngr John Resnick did call, was understanding, and regarding my unresolved issue of ConnectedDrive services, said would help address situation. He stated he would look into the matter, to give him "a few weeks", and he would get back to me. That was before Thanksgiving. I am not calling again, because on Dec 6, I replied to an email, thanking me for my business, from the salesman. I politely reminded him of issue, stated I do not have Mr. Resnick’s email, and to please send it to me. He did not reply. Whether he forwradred to the mngr, only your business would know. At this point, I should have had at least a follow up call, even if not with an immediate rectification of the matter , but so I do not feel forgotten or "brushed aside". All I am asking for is rectification regarding ConnectedDrive services account. I was told by Anthony, who was training Jose at the time showed me car features, ConnectedDrive services would be for two years with purchase of car. However, my online account says only one. Salesman requested docs showing expiration of Nov 2020 because he stated he could not "see that info on my end." I screen-shotted all, and sent so he could check into. He did not acknowledge receipt of docs, and a week after of no communication, I inquired again and that is when salesman stated mngr would call me. Three different people in sales dept. gave different reasons as to why, but that “something is wrong”, but no one can simply answer- and easiest of all- contact BMW to fix my ConnectedDrive services so they do not expire this year (should be Nov 20121, not 2020). I should not have to call again asking for help on a simple issue to be rectified, that I did not cause. I was told two years of ConnectedDrive services, and that is what I expect. A customer should not have to go through so many people asking for help, to get none. I feel FAR from a valued customer (again, Sales Dept does make me feel valued!), however, what should be an enjoyable experience has been left tainted by inconsistent information and lack of communication, and now a lack of trust. I should not feel I have no one I can trust there to help now, or in the future. I hope to hear from someone soon that the issue is being rectified. Please feel free contact if you would like more specific information on former employee communications, text and email communication dates with salesman, documentation of dates, etc. I truly do hope to hear from someone in a capacity to help me soon. Thank You!

Friendly staff and easy to make an honest deal. Buying a car is made easy

Special thanks to Sales Person Iris Vivaldo Ortega for her very professional service - timely responses with following up, accurate info and non pushing, pleasant style of communication. I had few almost similar price lease offers from the other dealership, but Ive decided to chose her offer since she was able to be more consistent with initial offer and create strong sense of confidence vs. other dealers working on line. Her talent is great asset for this dealership.

I purchased a BMW 5 series years ago and returned with another BMW for service.

Excellent service. Sales department extremely knowledge and helpful

Purchased a car there sales was very nice while I was waiting they where very accommodating.

I was satisfied with the quality of service I received and with Sean with whom I dealt.

Had a good experience for purchasing my BMW X1. Had also serviced the car there several times and I think that service has improved a lot in the last few months. Just had service yesterday, it was completed in about one hour and half while I was waiting and the experience was great.

I was taken care of my entire visit, from drop off to pick up. Everyone was kind and helpful

Long wait but good service

Good service department. Staff very professional. Undergoing renovations.

The service adviser, Sean, was very helpful and friendly and the vehicle came back nice and clean. The work was also done in a timely fashion.

Quick service even though they gave me a loaner car.

Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this vehicle being our primary vehicle so we also purchased an extended warranty and an additional service contract to cover major replacements. To date this vehicle rakes up to 25K miles a year. Last fall the vehicle began showing signs of brake system wear and tear. We added that to the service notes during our regular routine maintenance. Our brake pads were measured and we were told that we are close to having these needing replacement. The measurement in Fall 2018 was .4. The warranty calls for replacement at .3. Fast forward 15 months later, December 2019, we are still driving with the same brakes. This months service included our systematic request to check the brake system. Would you believe that the pads measured at .6, increasing in thickness? This is very frustrating to a customer who is now nervous driving the vehicle in poor conditions. Both, my husband and me, are no longer comfortable driving the car. It slides in the rain. And with winter coming, its down right dangerous. We feel like after 15 months of working with the dealership, building the history of our concerns, there would be some further inspection other than "brakes measure at .6". Besides the fact that its nearly impossible considering the amount of driving and braking this car endures, the vehicle is coming up to 100K which is more than adequate mileage to change the breaks. Ironically, the extended warranty expires at 100k miles when we will be forced to pay out of pocket for such heavy repairs. So it looks like we gave this dealership a gift of ~$5k for NO REPAIRS. Beyoung disappointed, frustrated, and scared to drive my car... If you are considering purchasing a BMW, they are lovely vehicles... skip the extended warranty, save thousands, and find a mechanic that is honest and skilled at repairing this vehicles. We'll be taking our business elsewhere when we purchase our next SUV this spring.

Came in with above problem. Free loaner always nice. No phone calls from service advisor for update. Called myself following day to be told no problem found. Again reinformed advisor that in past problem had been low charge in A/C system. So at end of day I again called myself (no call from him) to be told that yes low charge was found and will be recharged. Could they keep it over weekend to Monday?? No please finish it for tomorrow Sat. Was completed.

Great experience. Did everything they were supposed to. On time. Very friendly people (Todd and the person who did my loaner car - didnt catch her name).

We had an excellent Sales Rep Bill Kavner. Bill is an excellent communicator, the dealership is very well organized, and they were open and honest about all pricing options available to us. I am very please with the level of professionalism and integrity. Highly recommend ....

My new 330xi was hit in a parking lot and had passenger door damage. I brought it back to the dealer to help with the repairs. They recommended a great repair shop that had my car looking like new in under 10 days. The dealer arranged drop off and pick up at the body shop.

The reality was this dealership pulled a classic bait & switch con on me . . I was given a Certified offer online of $1250 for my 2009 Nissan Versa after describing its condition in excruciating detail. But when I arrived the manager handed me off to a younger, less experienced colleague who then gave me no alternative but to accept a mere $500 for the car. I will never recommend this dealership to anyone I know.

Seamless service appointment

I kept receiving notifications for service with all kinds of specials foe FREE service. 2019 430i with 9000 miles. I brought my car in for an appointed oil change. I was pretty surprised when I was informed that there was a charge for this because I had brought the car in before "the car indicated" there was a need for an oil change.I also had to wait over 2 hours !

I wasn't notified that my car was not ready and made a trip from the city needlessly. I was told that the rattle from the dashboard was part of a recall and the part took an unexpectedly 5 days to arrive. I got the car back yesterday and the rattle is still there

My X7 locks with the key fob inside the vehicle. I would like to know how to deactivate that. That is, when I?m out of the vehicle and if the car key is inside the vehicle, it shouldn?t lock.

This isn?t about the staff. My salesperson was so responsive. It?s about the cost to me. I had a run flat tire that did not run flat and the subsequent damage cost me $3,400 plus a rental. A loaner wasn?t available to me! I had tire insurance, thank goodness. I went 7.5 miles at 25-30 when Bmw says 50-100 miles at 50 is safe. The tire shredded and then proceeded to damage the control arm, rim, wheel well and fender. And this was my cost why? The tire they put on my car did not perform to expectations, promise or advertisement when they sell you on it. This is disgraceful. My attorney is contacting Bmw USA. After 21 years as a bmw owner , if I don?t get a refund from bmw, we are done as Bmw clients. We will be contacting the NYS Attorney General and other agencies. This was caused by their defective tire. Three out of 4 tires in 20 months have bubbled on 15K miles. Defective. This is just terrible business practice and gouging of a client. The tire caused the damage

Terrible experience. I received a low ball estimate for the value of my 2010 truck from Auto Nation but I wanted to get rid of it so I made an appointment and went to BMW of Mt. Kisco on a Saturday morning. I was surprised when I got there and they told me it was going to take 2 hours to complete the sale. After 2 hours, they finally completed there "appraisal" and cut 1/3 off of there already low offer. I wanted to get rid of the truck and I already invested 2 hours of a Saturday to getting rid of it so I accepted. They said my check would be ready in 5 minutes. 90 minutes later and no check and I had to leave so they said they'd fed-ex the check to me on Monday. No check on Tuesday so I emailed them on Wednesday, they confirmed my addressed and promised it would go out that day. No check on Thursday so I emailed on Friday. They promised it would go out on Friday. No check on Saturday so I emailed on Monday. They said it would go out on Monday. Finally got it on Tuesday.

From the moment Emon returned my internet Email, she was prompt, courteous and professional. I had an accident and was looking for a "replacement" so I was not only having to make a decision quickly, but didn't have the energy to haggle., I had the car shipped to me in Dallas and it was prettier in person.

I've purchased a BMW 3 series from them and the buying experience has been nothing but positive. The process was seamless and I can say with some certainty that they are one of the best car dealers in the area. The staff were very professional and know their trade very well. One best thing that makes them stand out is their attention to details that are often overlooked like the cosmetic stuff. Ask for Will Kavner in the sales department, Frank Lombardo and Gary Price in the finance department and the buying process should be a smooth sailing. They didn't mind one bit doing extra work so that they can accommodate my schedule and even more than that they had all the paperwork and the car ready by the time I went for the pickup. So all in all very impressed with their service at this point. I will look forward to see how their (post-purchase) services stack up in the near future.

Purchased a pre-owned vehicle and had a very positive experience working with Jeffrey. My first BMW wow!

Ease of scheduling service. Timely return. The best

Everyone was very helpful and pleasant. Right from the beginning with Cara. Excellent service and attention.

I was so pleased with Kevin. He was very pleasant helpful and professional. I would highly recommend him and his colleagues.

Our salesman was very knowledgeable about the features of the X3. Unfortunately, he also had significant difficulties tracking down particular cars he believed to be in inventory. We don’t know if this issue was on our salesperson’s part or was related to recordkeeping issues at the dealership. The confusion was culminated with us wandering around the overflow inventory lot searching for a car that our salesperson thought would be of interest to us. We never did find that car. After a week or more of back and forth attempting to track down cars, he did make up for the confusion by bringing a car to our home for us to test drive and consider. The dealership ultimately offered us a fair price on this car, which we purchased. On pickup day, the session with the finance manager was both lengthy and unpleasant. I have never experienced such a hard sell on extended warranties. The manager tried to sell us by asking us if a 95% reliability rate would make us happy. My wife pointed out that means that our car will be in the shop every 1 out of 20 days - that seemed to stump the finance manager. We told him that this would be our last BMW purchase if reliability is that low. The manager was still undeterred and pressed on for over 30 minutes to sell us warranties that we clearly did not want. He seemed to take pride in the fact that BMW's are very expensive to maintain, and that windshield wipers cost $100/set. My wife and I came very close to getting up and walking over the Acura dealer to buy an RDX. The final sales invoice contained calculation errors which required multiple iterations to resolve. We hope that our BMW ownership experience exceeds our BMW purchasing experience.

Still under construction, but the employees here are courteous. Emon F., my sales associate, was the best at helping me find the BMW that fit my needs, the X1 M sport.

Excellent customer service from the sales person and also from the finance person. A great experience buying the X5 from Mt. Kisco BMW. I highly recommend them !!!

Dropped the certified X1 off for a few issues, including pulsing from brakes, not-cool A/C and ineffective headlite range. Service was was prompt, with no fuss, no muss solutions. Continuous dialoge instilled confidence that the remedy was for real. Much thanks to all!

Amazing deal and the service was great. It was a used vehicle and looked brand new coming off the lot. I drove from King of Prussia to get it because it was the best deal I could find for that model and feature set. The wait for the detailing was longer than it should have been. The paperwork was a breeze. I would go back, but hopefully not too soon.

This is the worst dealership experience in my experience of car buying. Do not patronize BMW of Mt Kisco. Find another BMW in your zip code. If you absolutely must, Do not work with Jeff Massicott (sales man). This dealership has no sense of urgency, they lack proper communication and they relate with customers unprofessionally. I Spent over 10 hours in the dealership, A police officer had to get involved to mediate the situation for them to attend to me because I left the dealership out of extreme frustration and tired of run-around I was getting. I purchased and picked up my vehicle Jul 27, and till today Aug 29 vehicle is still not registered. When I complained about this BMW North America and BBB, I was told I had a tax block. No one called to inform me about this. Instead I had to complain before I was told. I spoke to the state office who has since removed the tax block which was over 2 weeks ago and I have informed BMW of Mt Kisco of this. Still here i am with the vehicle still not registered and with an expired temporary plate on it. Go to another BMW Dealer do not buy from BMW Mt Kisco!!

Service advisor Kevin kazanecki was very helpful. Solve my problem.

Staff is extremely professional, courteous and helpful.

On a previous visit to Mt. Kisco BMW service department, I was entitled to a GPS software upgrade, due to a situation involving installation of a bad spark plug. This was confirmed in writing by C. Deluca, their service representative. This time, when I brought my car in for some other work, I inquired about my GPS upgrade, only to be told that it could not be done. No further explanation given. All I want is what I am entitled to.

Waited hours while they jumped other customers ahead of us. I have bought a lot of cars in my lifetime, and never been treated so poorly. All they kept saying was, “We are sorry.” It got VERY old.

Looking for excellent preowned BMW’S MT Kisco BMW has a large selection of most series new and used cars . I just purchase a 7series from salesman Brian Rattner who was the absolute best in customer loyalty this gentleman really went the extra mile to make me a satisfied customer..

Very stressful experience

Brian Rattner and the Mt. Kisco, New York BMW team made the purchase of my BMW a very enjoyable experience. Their attention to detail, pricing and service went above and beyond my expectations. I highly recommend Brian Rattner and the Mt. Kisco, New York BMW team for your next BMW.

Could not find the problem but had no problem keep charging me every time I brought it in - they stated ‘ I will give u s warranty, but when they found what was wrong - stayed it was not covered - service department not trustworthy

Great service by the sales department. I would absolutely buy another vehicle from them! Tech who led me through the bells and whistles on my new X7 was a pro also.

I grade them fair, not poor, because they are nice and polite, I have bought many cars in my life from a dealership, first one 30 years ago and last from this dealership, terrible experience, from the beginning to the end, lies, not following up on the customer before delivering the car witch took 3 weeks because they didn’t have the title until worst car detail ever, I requested another car detail and brought it in this weekend and totally worst car detail ever again and on top of everything they switch my floor mat probably with another car. 2 ⭐️ ⭐️

I grade them fair, not poor, because they are nice and polite, I have bought many cars in my life from a dealership, first one 30 years ago and last from this dealership, terrible experience, from the beginning to the end, lies, not following up on the customer before delivering the car witch took 3 weeks because they didn’t have the title until worst car detail ever, I requested another car detail and brought in this weekend and totally worst car detail ever again and on top of everything they switch my floor mat probably with another car. 2 ⭐️ ⭐️

This is the second time I have bought a car here, and my most recent experience with Emon was completely positive. She clearly loves what she does and knows her craft. I wouldn't hesitate to do business with her again, and hope to soon.

Since this dealer changed owners to AutoNation, it is now thankfully top notch for Service and Customer Service. Everyone is super friendly, courteous, and professional. They are all completely focused on the customer and his/her vehicle. Although my BMW 335xi is off warranty, I continue to go here for service since the prices are competitive with third-party mechanics specializing in BMW's. I have not purchased from this dealer, but will now consider doing so since it is now wonderful as opposed to awful before AutoNation took over.

We have been using Dave Voetsch for a few years now. The staff are friendly and responsive.

BMW Mt. Kisco does not provide the service that I expect from a luxury auto service station

They were able to accommodate all my requests on turning in my leased car, particularly transferring my stored music from my previous 550xi to my new M550i.

always an excellent service experience at Mt Kisco BMW they make it very easy to set a date (quickly), get a loaner and have the repair completed asap

I called multiple times last week to check on the status of a Certified Pre-Owned vehicle. After not getting a call back until 2 days later (although I wasn't available and they left a voicemail), I finally received an e-mail from the General Manager to indicate that it was fully available. He asked me to and I reserved the vehicle, saw it today and after planning my schedule around this and wasting a couple hours there plus giving my credit card for a deposit, I get a call back hours later telling me that the car doesn't qualify to be CPO based on its service history. Thankfully I found out beforehand but I already scheduled the lease-end inspection on my current car, a complete waste of time, spent time on the phone checking into insurance options, etc. Pretty unbelievable that a vehicle listed as Certified Pre-Owned over a month earlier somehow no longer qualifies when someone wants to purchase it...

Great experience thank you!

Always a good experience at bmw

Same day mechanical and body work so I could get back to my life. Everyone I dealt with, especially Cara,was outstanding.

Easy process getting loaner car, then picking up my car. Very pleasant people!

The dealership sold me a lemon vehicle with a clear defect in software/mechanicals for gas gauge. Dealership repeatedly does not pick up phone requiring upwards of 4-5 calls to get to a human being. Service manager Greg Werner promised to call back and address issues but did not. Once I left message not to call for 1 hour as I was in a meeting with phone off and he called then to 20 minutes into my meeting when I was not available and on the message said he would call me back again but never did. I have waited weeks for proper communication. At some point it is clear that they do not care. Also I purchased a BMW 750 but they have no loaner BMW 750s so the gave me a tiny x3 that I could not even fit in! Deceptive sales practices, poor service and complete failure to live up to expectations of a luxury car dealer. If you want to spend $75-100,000 go somewhere else where the dealership cares and will make things right.

I found a car that I liked online and called the dealership, the process of making an appointment, looking at the car and making the purchase was very easy, Bill K. handled everything very smoothly and it was a great buying experience with no pain!

Great service/friendly/loaners and car returned in pristine condition Can't ask for more

I’ve used this facility to have some service and an inspection for my 5 series and they were very professional and accommodating. Overall great experience. I would recommend them.

Horrible customer service. They told me to call the manager. I did. And left several messages along with FB messages and they never returned my call or got back to me. They just give you the run around. I have a letter signed by the manager saying they will reimburse us for the money they owe. Over $3,000 and they won’t even return a call. It’s been 4 months. They try to make it look good by responding ,”please call us to make it right” on social media but then ignore you after. Despicable.

Early lease termination and new vehicle lease process was great!

we were stuck going to mt kisco BMW when my car broke down and the tow company brought us here as it was the closest dealer. I will go out of my way and pay out of pocket to ensure I never go here again. Our many many calls weren’t returned, the service rep was aggressively pushing unnecessary services and belligerent when we indicated it wasn’t needed (which we confirmed through a different garage after we got our car back). what should have been a one to two day fix turned into a 7 day event (without a loaner) and we were overcharged. If I could have gotten the car out of there to a different location I would have. A painful experience all around.

I generally avoid dealerships but had to have Takata airbag in my 2002 330 replaced. They did it as scheduled in 90 minutes. Then they told me the other airbag needs to be replaced but wasn't in stock, so it's on order.

I found the sales person condescending and flat out wrong on various issues. Also, in the Northeast in January they sent me home with summer tires, never mentioned winter tires, then when I called told me it was my fault and how shonuld they know. Their so,union was I should buy 4 winter tires on my own and it wasn’t their problem. Unbelievably unhelpful and disappointing sales process. If i didn’t love the car I would have walked away. Unlikely to be a repeat customer unless significant changes are made.

I leased a car from BMW of Mount Kisco. Everyone that I met was friendly, courteous and helped me from the time I leased it to the time I picked it up. Chris the smart tech showed me how to use all the buttons and Mike in finance was excellent in explaining every piece of paper I had to sign. My sales person,Mike Galluzzo, was very professional and helped me get the best deal.

I leased a car from BMW of Mount Kisco. Everyone that I met was friendly, courteous and helped me from the time I leased it to the time I picked it up. Chris the smart tech showed me how to use all the buttons and Mike in finance was excellent in explaining every piece of paper I had to sign. My sales person,Mike Galluzzo, was very professional and helped me get the best deal.

recall work completed on time

Three negatives stand out: 1) When I asked if BMW leases still included scheduled maintenance I was told “yes”. Problem is, apparently this only includes up to 30K miles, so the response I got was FALSE; I am responsible for the 40K and 50K service. I found that out upon signing my lease; a point at which I had no power to negotiate. 2) The dealership tried to give me a car with gas level at empty. I had to point out that it had an empty tank, and then waited as they went to fill it up. Had I not noticed, it would have been my problem. 3) They force you to take it with PINK license plate frames, ignoring my complaints about it, and offering no options.

Provided good service. Friendly staff. Had a good buying experience

Awesome service and great cars ..

To start off Devante Genious was great to deal with until the point where coming out to drive 2 hrs to purchase the vehicle. So the vehicle has been on their lot for over two months and I was told it had a previous hold. Fast Forward everything was great until time came to sign the paperwork, just to be told 1. The title wasn't signed by the previous owner so they cannot proceed with the purchase and 2. Someone wrote in the wrong mileage on the title so therefore they have to have it corrected. That just seems weird than when the vehicle was traded in nobody paid attention to make sure all paperwork is done properly.Usually when a purchaser comes over all issues should be checked prior so everything can go smoothly. SMH

BMW of Mt Kisco has been one of THE WORST dealerships I have ever dealt with!!!! I went in to buy a used car and they not only screwed up on the first contract, but they did with the second one as well and now they are asking me to pay the full price instead of making the 24 monthly payments just because they made mistakes!!!! NEVER AGAIN!!!! Use BMW of Hudson Valley instead!!!!

Have had my X5 in here for service twice, always a professional and courteous group of people in their service department. Diana Dimartino was great, very helpful, much appreciated as was the ride to and from the train station.

Live up to the promises made.

pleasant,thorough,nice sales people

Service was very good.

Excellent service at a very nice facility. They make the car buying experience very easy and enjoyable.

Horrible customer service, auto service, not properly staffed. Even a manager emails "I'll be in touch in 2 days" and it's two months later. Great job selling me a BMW, really lacking in all other aspects. Guess what? White Plains picked up the phone and helped me with a single call. I would NOT recommend BMW Mt Kisco unless you feel like being ignored, disrespected and wasting your time. AVOID.

Wonderful experience and would recommend.They are very nice.

I received an email from Mt. Kisco BMW for a free summer checkup. I made an appointment, brought my car in at 11:30 AM. By 3 PM, I did not hear anything about my car, so I called them. They told me they had not even looked at my car yet. An hour later, they called me and said I needed and oil/filter change (I had my oil changed just several months ago) new spark plugs (4 cylinder engine) and an air filter. They charged me $700 for this. To make matters worse, when I went to pick up my car the next day, it was not running right and had to stay another day to replace a bad spark plug (0ne of the ones they had just replaced).

All my experiences with this dealership have been excellent.

Overall not bad, however it took 4 1/2 hours to complete the purchase of a certified 2015 5 series. It seems that there was a lack of communication between sales, and service. I was becoming very agitated after 2 hours of waiting then more aggravated after 3 hours finally nearly fed up after 4 hours. The sales people were apologetic but this was no way to treat a customer. I don't believe I would do business with Mt Kisco BMW again.

The people at the dealership are very nice. I found that they do not follow through well with customers. When I originally called, I made an appointment to test drive a car. When I arrived the salesman was off and they had no idea I was coming. The new salesman was great in explaining things about the car and made the sale but then did not follow through. The Finance person told me they would call the next day by 12 noon and they didn't call till after I had called twice around 4 pm. They could call and tell me they don't have an answer yet. The salesman also told me they would call in the morning to set up an appointment to fix something on the car I purchased and I have not heard back from them since. Maybe I am being picky but this is a BMW dealership and I expect nothing but excellent service.

The young man who picked up my car was very polite and professional. The car was returned clean and the young man provided my bill and explained the service provided

Shout out to Diana DiMartino in the Service Dept! I had to have my engine replaced on a 2013 328i, I have a service contract but there was a lot of issues with them and Diana DID NOT STOP at the word NO! She went to bat for me and I can't say enough about her and the entire staff there. Thank you again, for such a pleasurable experience, because it was almost a nightmare from hell. I drive 40 miles to do business here, as opposed to going to the BMW of Wappingers right down the street, because they don't know how to treat their customers. They could learn something from BMW of Mt. Kisco. Keep up the good work Diana!

Horrible experience with the customer service department! I have to wonder if they are under new ownership as this was one of the worst experiences I have had since I bought my car 3 years ago. I brought my car in because it was leaking oil. It was in the shop for 6 days. Over the 6 days, it was shop I was never called and given updates. OK, I will assume there was nothing to update me on. When I picked up the car on Wednesday, I was told it was good to go. Day and half later the same problem persisted. I called the service dept on Friday, no call back. I called again on Monday, no call back. I call again on Tuesday and BMW service dept says they are sorry but they never got my messages. Really, you missed 3 voice mails. To their credit, they met me in Brewster NY with a loaner because I was so upset that no ever called me back. I was concerned because my car continued to leak oil. I was assigned Sean as my service adviser, who called me to say 'Why do I have your car? What are we supposed to be doing?" Do they not have a computer system to log information? Sean called me a day later to tell me my car was ready. I called Sean twice to find out why it wasn't fixed the 1st time and what was done to fix it this time. Sean never called me back. I called to say I was coming to pick up my car and the front desk say she would call me back to let me know it was out front. Guess what, they didn't call. When I complained about the lack of communication, a young mechanic said "yeah, service dept never calls back customers" to which I replied "that has to change." The front desk couldn't find my paperwork or the key. When a someone one finally came with my key he said, "you moved to fast, service department couldn't keep up" I said "I called over an hour ago" BMW Mt. Kisco you have got to get your act together. BMW service departments are a dime a dozen if you don't work on your customer service you are going to loose a lot of business, starting with me.

Great sales force. Buying a new car there was the easiest thing I have ever done!

Never buy BMW certified car at BMW Mt Kisco dealership !!!C Today I had very bad experience trying to buy a car which I was told was reserved for me by sales representative Michael Tierney .He sent me 5 emails assuring that car was off advertising and I can come and make a deal.After driving almost 2hrs ,filling all papers,taking driving test suddenly they found out that that car was sold-someone left deposit and there nothing they can do and started offering me other car that was not even near the car that planned to buy.Never expected such a cheap trick from BMW dealership. They put such a bad show .That show was put on by financial manager .It was first day of myself and my wife vacation. We went there with a very solid intention to buy that car and good mood. I will definitely contact BMW USA .I owned few BMW cars and never had such a poor experience .

I hadn't ever considered what the "perfect" car buying experience would be --but now I know. I walked into the dealership as simply a shopper with an interest and was assigned to a man named Frank C. In short, he was patient with my dumb questions (was new to BMWs), was never pushy and always personable and professional. Very quickly, he matched me with the right vehicle and everything was a breeze after that. The manager asked if I could take delivery that day (which I didn't think was possible) but it was and, by the end of the day, was driving my new car home. Having had purchased many cars before, this was a truly unique experience and now know what the perfect car buying experience really is. Thanks so much for that, Frank and the Mt Kisco BMW team!

Jason got me a good deal. The car is fully loaded. Calls made in to Jason were returned promptly.

The whole process was very professional. They under promised and over performed. Can't ask for more than that. Diana DiMartino ordered a new seat belt and said it will probably take several days. It arrived the next day. She was very professional, kept me updated on the service of my vechicle and under promised and over performed getting my vechicle back to me in time. You don't see that today in the service business, industry.

I was a walk on without an appointment on a Monday with Mike Tierney and he was awesome. I had a good idea what i was looking for as i did research on line and Mike listened to what I was looking for, offered options that fit that request and brought me out to the parking agarage and showed me the options. Once I selected the vehicle I wanted he ran with it. I wanted to get in the new car by Friday and he made it happen. Through the insurance, financing and what it took to get the paperwork done he was accommodating. I brought my wife and son with me to pick up the vehicle and again Mike was great. He sat down with us, talked to my family and made us feel very welcome. He brought a technician in (forgot his name) who went over the features of the car (specifically about the electronic features) which was very helpful Finally we went to finance and he was great. Very detailed and very friendly. he let us know our options and we were in and out in 30 minutes. Again he gave us the options, spoke from his experience on what options are a must and helped us through the process. he was very personable to myself, my wife and my son. Great experience all the way through. A very professional and friendly group of people

Our purchase experience was the best largely because of Ruben Remigio salesman. Following his sales effort Ched Gelb led us through the purchase compliance and warranty support in excellent manner supported by product genius Chris who made sure we understood the features of our delivered vehicle

Impeccable facilities - the customer lounge area coffee and treats were great Friendly front desk, professional service advisers - Kevin knows his stuff.

Brought my car for a NYS inspection check. Service advisor suggested to have fuel cleaner service. I agreed. Almost 3 hours later car was ready. 39.99 for "Fuel cleaner", 149.00 for "labor" - which, technically, is pouring the cleaner in the gas tank and 39.99 for NYS inspection. I think to myself, price for such service is ridiculous but look at the silver lining which is I only have to bring the car here for NYS inspections. Drive away from dealer 15 minutes on to my trip back home engine light comes on. Now I have to take my car to the BMW dealer in NJ where I bought it and has always been serviced to correct whatever is it that Mt.Kisco did wrong. Thank you for a hands down awful experience BMW Mt.Kisco.

It’s always a pleasure bring my car for service. Everyone is nice and polite. They are efficient and always willing to accommodate as best they can.

Soooo sadly, it is still a "man's world" at BMW of Mt. Kisco! After tirelessly fighting for our rights and voices, the GM here thinks it is ok to disrespect women and belittle their knowledge to the extent of laughter. It is NOT funny and I am still SHAKING a week later!! If we don't say anything, this despicable behavior continues and we allow ourselves to fall victim. I am so hurt by this treatment that deciding not to purchase from this dealership isn't nearly enough!!

Dropped off my car and my loaner was ready and waiting. Service was done promptly and when I returned to pick up my car it was freshly washed and waiting for me! Great Service!!

The service department is great. However, my salesman and manager were extremely unprofessional. Will return to Greenwich for our next lease if we choose to remain with BMW.

All services were required . I prefer to have them dealer-performed . This dealership is continually adding improvements to their waiting area . Great job.

I just picked up my newest lease from BMW Mt. Kisco. My salesperson, Jay Cirocco has been working with us for years, and there is no one better. The best service, attention to detail, personal consideration. My car is amazing. It came in on time with all the features we discussed. I will never go anywhere else as long as Jay is there!

clean offering of coffee and beverages in the morning; nice gesture for customers; tv/ entertainment was ok too with news channel for local news no complaints

Good service department. Took me in even though I did not have a appointment