Definetly a mixed bag of nuts. New to the brand i started my search for a 2015 CPO 535iXdrive in late May of this year. My tastes were very specfic in regards to color of exterior and interior. As this limits the number of vehicles, i cast a wider net accordingly. I found Mt Kisco's price points to be compelling but it ends there. I ultimaterly sought to purchase a vehicle two separate times from this dealership. I ultimately did not finalize either. The first was what was advertised as a CPO vehicle with roughly 24k miles. The vehicle appeared clean and fit with what i was looking for in terms of color combination. However in test driving the vehicle, the car fumbled noticeably between gears. I pointed this out to the salesperson who should be much more knowledgeable about these cars than i. No input from him. Not too surprising. Whereas this was a CPO vehicle and should have been fully vetted, I proceeded with the purchase with the caveat that service take a look at it and adjust as necessary. Come to pick the car up the following week, it was impressively prepped. Very nicely detailed, but it drove as badly as the week before. I tested a second vehicle to confirm what i was noticing. The 2nd vehicle drove as expected. I passed on vehicle one. Mysteriously it then vanished off inventory for roughly two weeks to then reappear. Make of that what you will. In going through Mt Kisco's CPO inventory at a later date, another match appeared. I reached out to my original salesperson but received no response and so after a week flowed it through the system. This second car was not as clean as the first, was dirty and had noticeable scuffs in the clear coat as well as something sticky in the back carpet but was mechanically excellent including new tires, brake pads, and rotors. Should have just been simple matter to clean the car up for delivery. Indeed, i expected a prep job similar to the first vehicle and additional time was provided to allow for just this. One the scheduled day i reached out to the salesman to confirm all was set. He says yes. I travel there and the car is not outside, but parked inside in a dark area near the sales office. Unusual and immediately gets my attention. I soon see why. Detail job? Nope. Car wash? Not even sure of that. What was immediately noticeable however was that the car had been slathered in TIRE SHINE. Was this supposed to look like wax in the dim lighting? This was also slathered through out the interior. Worse still was that a prominent scratch on the trunk had been filled in with-wait for it-..... BLACK MAGIC MARKER. As i was ok with that scratch not sure why that was done unless he had forgot and like the rest of this was really just deceitful and not what you'd expect at a BMW dealership. However it gets better, we decide to press on with the purchase and low and behold an "error" is found in the PO drafted by the dealership. The difference was roughly $200. A rounding error when considering this was a +$30k purchase. Given everything else, we decided to stick with the amounts on the signed PO. Mt.Kisco's sales manager insisted on the addl $200 and said he "could not sell the car for the amount on the PO". At that point, my wife and I had had enough and picked up and left. This story continues to give however. Ultimately, the dealership ended up marking the car down an addl $1k from the price we were debating. They lost $1000 because of a salesmanager who either couldnt do the math and figure out $200 is a fraction of less than 1% on a sale of greater than $30k as well as deceitful actions on part of the salesman charged with prepping the vehicle for delivery. Learn from my experience with this dealership. Stay away, or if you decide to deal with them, stay alert. Things always happen for a reason. I ultimately purchased a CPO 535ix from another dealer. Its was in immaculate condition, mechanically sound, and better equipped than the second vehicle at Mt.Kisco, and expertly prepped and delivered with no drama at a fair price. I couldnt be happier. Good luck to all.
K Jhnsn
Jul 15, 2018
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