Everyone was very helpful and pleasant. Right from the beginning with Cara. Excellent service and attention.

I was so pleased with Kevin. He was very pleasant helpful and professional. I would highly recommend him and his colleagues.

Our salesman was very knowledgeable about the features of the X3. Unfortunately, he also had significant difficulties tracking down particular cars he believed to be in inventory. We don’t know if this issue was on our salesperson’s part or was related to recordkeeping issues at the dealership. The confusion was culminated with us wandering around the overflow inventory lot searching for a car that our salesperson thought would be of interest to us. We never did find that car. After a week or more of back and forth attempting to track down cars, he did make up for the confusion by bringing a car to our home for us to test drive and consider. The dealership ultimately offered us a fair price on this car, which we purchased. On pickup day, the session with the finance manager was both lengthy and unpleasant. I have never experienced such a hard sell on extended warranties. The manager tried to sell us by asking us if a 95% reliability rate would make us happy. My wife pointed out that means that our car will be in the shop every 1 out of 20 days - that seemed to stump the finance manager. We told him that this would be our last BMW purchase if reliability is that low. The manager was still undeterred and pressed on for over 30 minutes to sell us warranties that we clearly did not want. He seemed to take pride in the fact that BMW's are very expensive to maintain, and that windshield wipers cost $100/set. My wife and I came very close to getting up and walking over the Acura dealer to buy an RDX. The final sales invoice contained calculation errors which required multiple iterations to resolve. We hope that our BMW ownership experience exceeds our BMW purchasing experience.

Efficient, professional experience start to finish.

great service department. Very happy with experience here!

Went to go buy a car and there was no one to help. Left and went to springvalley bmw. You guys are unprofessional. Someone comes in the buy a car you pay no mind to them.

Extremely courteous, outgoing and wasnt afraid to offer assistance; even if it wasnt asked for. I would definitely be doing business with BMW at Mt Kisco again in the near future and will not be hesitant at referring family and friends.

My sales associate Emon F. made my experience here a breeze. Of all the car dealerships I've been to, I feel like the customer service I've recieved at this location is the best: professional , authentic, and accommodating. I'll be here again for sure. Thanks!

Still under construction, but the employees here are courteous. Emon F., my sales associate, was the best at helping me find the BMW that fit my needs, the X1 M sport.

Excellent customer service from the sales person and also from the finance person. A great experience buying the X5 from Mt. Kisco BMW. I highly recommend them !!!

I arrived at BMW at 920-ish, after making an appointment for 930am. I was told when I made the appointment that the work would take roughly a half-hour, & based on that, I decided to wait for the vehicle. I met the service advisor to confirm the work being done, and was directed to wait upstairs. At 10:30, I went downstairs to get a status. The car had not been looked at yet. Again, at 11:30, I went downstairs for an update. The car had been looked at and replacing the headlight would cost roughly $450!!! $450 for a headlight?!?!?!? Another hour went by before my car was ready, and I paid $487 to replace the headlight. More than 3 hours after arriving, I left $487 poorer, and with a new headlight. Throughout my customer experience, another employee made a few completely dismissive comments....including telling me that the appointment was to meet with the advisor and NOT the service, and that my charge was 'cheap' compared to other customers. Upon review of my invoice, I was charged $330 for labor for a multi-point inspection I did not ask for, and noone discussed findings with with me. I shared my feedback with the service manager who responded, but never commented on this portion of my concern. I've owned BMW's for over 20 years, and this was by far, my worst customer experience.

I had checked out a few different dealerships before coming to this one. I worked with Emon and got a good vibe from her right off the bat. She's extremely knowledgeable on the product and was able to answer every question I had as this was my first BMW. I decided on a certified pre own 2016 328i and I'm in love with my new car. Will definitely do business again in the future.

My wife and I were looking for a certified preowned 2016 BMW 328i x drive with low milage. We went in to Mt Kisco BMW and Oliver Buckle took care of us. His customer service skills were excellent. Initially they didn't have the right color combination in stock, we weren't in a rush so he said he would keep an eye out for the right color combination and the proper options we were looking for. A week later one came in off lease he called us and we came in and love it. I highly recommend this dealership. If you can deal with Oliver he was such a pleasure to work with and his knowledge of the vehicles and his personality were great!!!! Joseph M Tavolilla

Dropped the certified X1 off for a few issues, including pulsing from brakes, not-cool A/C and ineffective headlite range. Service was was prompt, with no fuss, no muss solutions. Continuous dialoge instilled confidence that the remedy was for real. Much thanks to all!

Brian Rattner was the best sales person to go to! Great customer service, he will do anything to help you out!

Amazing deal and the service was great. It was a used vehicle and looked brand new coming off the lot. I drove from King of Prussia to get it because it was the best deal I could find for that model and feature set. The paperwork was a breeze. I would go back. But hopefully not too soon.

Amazing deal and the service was great. It was a used vehicle and looked brand new coming off the lot. I drove from King of Prussia to get it because it was the best deal I could find for that model and feature set. The wait for the detailing was longer than it should have been. The paperwork was a breeze. I would go back, but hopefully not too soon.

Bad Customer Service, Poor and Unprofessional Management." This is the worst dealership experience in my experience of car buying. Do not patronize BMW of Mt Kisco. Find another BMW in your zip code. If you absolutely must, Do not work with Jeff Massicott (sales man). This dealership has no sense of urgency, they lack proper communication and they relate with customers unprofessionally. I Spent over 10 hours in the dealership, A police officer had to get involved to mediate the situation for them to attend to me because I left the dealership out of extreme frustration and tired of run-around I was getting. I purchased and picked up my vehicle Jul 27, and till today Aug 29 vehicle is still not registered. When I complained about this BMW North America and BBB, I was told I had a tax block. No one called to inform me about this. Instead I had to complain before I was told. I spoke to the state office who has since removed the tax block which was over 2 weeks ago and I have informed BMW of Mt Kisco of this. Still here i am with the vehicle still not registered and with an expired temporary plate on it. Go to another BMW Dealer do not buy from BMW Mt Kisco!!

This is the worst dealership experience in my experience of car buying. Do not patronize BMW of Mt Kisco. Find another BMW in your zip code. If you absolutely must, Do not work with Jeff Massicott (sales man). This dealership has no sense of urgency, they lack proper communication and they relate with customers unprofessionally. I Spent over 10 hours in the dealership, A police officer had to get involved to mediate the situation for them to attend to me because I left the dealership out of extreme frustration and tired of run-around I was getting. I purchased and picked up my vehicle Jul 27, and till today Aug 29 vehicle is still not registered. When I complained about this BMW North America and BBB, I was told I had a tax block. No one called to inform me about this. Instead I had to complain before I was told. I spoke to the state office who has since removed the tax block which was over 2 weeks ago and I have informed BMW of Mt Kisco of this. Still here i am with the vehicle still not registered and with an expired temporary plate on it. Go to another BMW Dealer do not buy from BMW Mt Kisco!!

As always, my service appointment at BMW of Mt. Kisco, NY was fantastic. The check in process, the waiting area (with coffee, bagels, and muffins) is perfect, and most important is the service. The service is second to none at a car dealership. That includes the entire team at the check in counter, the service advisers, and the mechanics. Plus, my car (as always) is returned clean! What could be better? Curt DiPaolo

Service advisor Kevin kazanecki was very helpful. Solve my problem.

Service advisor and technician were top notch! Highly recommend....

Learn how to repair cars and DON"T WASTE CUSTOMERS TIME AND MONEY

Staff is extremely professional, courteous and helpful.

Best Dealership ever, leased many BMWs in the past all from different dealerships however I found the dealership I’m sticking to. Traveled an hour because of how good of a deal I got and no one else could compete. They are very straight forward with numbers and don’t change things up on you once you reach them unlike other dealerships. Got the exact car I wanted they detailed and made sure I was happy with it. The finance manager (Frank) was also amazing and very educated. Ask for Pete Comptinello absolutely one of the best Sales Advisors he will get you a great deal and make sure you walk out satisfied with the deal.

Jay was excellent to work with. He would continually follow up throughout the process. He was easy to reach and answered all my questions on a timely basis. I would highly recommend Jay Cirocco.

Very easy to work with, once car purchased the finance team did a great job to get me into my new car quickly

The kids that work there drive the cars around the town of mt.kisco like animals. These are cars that are on the lot that people look at and buy, very expensive Bmws and the kids take the cars out for lunch and beat on the cars. They are careless. They took my bmw out for a “test drive” after service and they drove it so recklessly. I work right down the road and one of my coworkers told me that they saw my car, since I have modification that make mine very distinct, being drivin like a careless animal. Be carful with these people, question everything and take pictures of your car all around. Also do not have them wash it. They scratch your car and will not admit to it. Other than there careless workers there technicians are very experienced and there service is great for things that need to be fixed on the vehicle. Most of the staff are clueless about bmws so be carful who you deal with.

Customer service was great and I was very satisfied. The employees were quick and efficient.

Friendly staff who provided timely communication about the repair status of my vehicle. Work was done quickly and my car returned looking like new.

Looking for a CPO 3 Series. Found the perfect car at BMW Mt Kisco on Saturday, 7/27/19. Drove the 90 minutes from our house to see it. Test drove it. Loved it. Than the nightmare began. Was told to get lunch and come back in an hour or so to close out the paperwork. That was at 3:15. We arrived back at around 4:35 that we were back. The sales person said it wouldn't be that much longer. Still waiting at 6 PM. Was told we were next. A woman walked out of the office, only to have another salesman bring someone else in to finish their paperwork. The salesman and manager kept on apologizing saying it was really busy and the last Saturday of the month. They finally got someone else down from the 2nd floor offices to help close our paper work. It took him some time to get set up. It was almost 8 PM before we left and we had a 90 minute drive home, which they were well aware of. I emailed Tim Jenkins, the General Manager, on Monday, 7/29/19 about our poor experience. I never heard back from him. Understood it was busy. It wasn't the first time there was a last Saturday of the month where a lot of people came in. They should have had more than one person processing paperwork. The guy upstairs could have come down 4 hours earlier to alleviate the back log but MANAGEMENT DIDN'T CARE ABOUT THE CUSTOMERS! They don't have the common decency to do anything other than apologize. We had a horrible experience at BMW Mt Kisco but I did get the car I wanted. Kudos to Peter Khan and Jeff Massicott. They did what they could to help out but there should have been more done by management to fix the problematic situation. I would not buy another car from them again. I would stay away if it is the last Saturday of the month.

Overall buying experience was good . The only thing is a for a official BMW certified dealership the customer service and there office should be be nicer . Please look into BMW fields Glenview IL . Also they don't reply once you buy the car which trough me off hence the 3 Stars .

On a previous visit to Mt. Kisco BMW service department, I was entitled to a GPS software upgrade, due to a situation involving installation of a bad spark plug. This was confirmed in writing by C. Deluca, their service representative. This time, when I brought my car in for some other work, I inquired about my GPS upgrade, only to be told that it could not be done. No further explanation given. All I want is what I am entitled to.

On a previous visit to Mt. Kisco BMW service department, I was entitled to a GPS software upgrade, due to a situation involving installation of a bad spark plug. This was confirmed in writing by C. Deluca, their service representative. This time, when I brought my car in for some other work, I inquired about my GPS upgrade, only to be told that it could not be done. No further explanation given. All I want is what I am entitled to.

Brian Rattner and the team fit me with a great certified pre-owned X3 and made the trade in of my existing car easy. I love my new car....well done and thanks BMW of Mt Kisco!

Waited hours while they jumped other customers ahead of us. I have bought a lot of cars in my lifetime, and never been treated so poorly. All they kept saying was, “We are sorry.” It got VERY old.

Looking for excellent preowned BMW’S MT Kisco BMW has a large selection of most series new and used cars . I just purchase a 7series from salesman Brian Rattner who was the absolute best in customer loyalty this gentleman really went the extra mile to make me a satisfied customer..

Very stressful experience

It was a surprisingly pleasurable buying experience. Emon went out of her way to answer questions even days prior to arrival at the shop. She was knowledgeable about the car and services and provided solid advice. While waiting for paperwork and other services, the staff kept us appraised of the status. Frank from finance answered all questions and they stayed beyond their closing time to make sure we could drive off the car the same day. What a great team!

Excellent vehicle! Exactly what we were looking for and at a great price. We used the truecar app and Brian Rattner provided timely follow up to get us the exact car with all the desired features and packages on the CPO SUV. He gave us all the info on alternative features/ colors/ models and arranged our test drive and final delivery appointment without any delays. Brian was great to work with, very straightforward and we are thrilled with our purchase.

My family went in and had an excellent experience working with Service Advisor Todd Johnson and from Sales person Chris Goldsmith. Both were very helpful and professional, and I would highly recommend using this car dealership!

I got a wonderful experience to lease my first BMW-X3 m40i in BMW Mt Kisco with help of Brain Rattner. Brain helped me to get a good price for my deal. He is a man with humor and patience and answered all my questions properly. He replied to my request on time. I will highly recommend Brain Rattner if you come to BMW Mt Kisco for your next BMW

Brian Rattner and the team at Mt. Kisco BMW, New York made the purchase of my BMW a very enjoyable experience. Their attention to detail, pricing, and service exceeded all my expectations. Highly recommend Brian Rattner and the team at Mt. Kisco BMW for your next BMW!

Brian Rattner and the Mt. Kisco, New York BMW team made the purchase of my BMW a very enjoyable experience. Their attention to detail, pricing and service went above and beyond my expectations. I highly recommend Brian Rattner and the Mt. Kisco, New York BMW team for your next BMW.

Insulting trade in offers and poor follow up.

Went to look at a cpo 228, When they brought it to me it was absolutely trashed like they had a garbage can in it. I didn't expect much , because the pics on the web showed the trunk full of dirt. How do you take pics before you clean and detail a car ? So I didn't even drive it they had a runner bring it to me, they didn't even have a sales person come with me . So I went inside to complain, and was greeted by Mike G. He ask me if he can help find me another and I accepted. He found another one that needed cleaning also and had to bring it to the car wash before he showed me it. Went for test drive , but when I got home to further review the pics on the web, the pic.of the engine compartment look like it was dragged out of a mud puddle. Again how the hell do you sell cars like this? Well I reserved it online ,but quite frankly IAM going to pass on it . My daughter was there prior to me and wasn't even approached at the desk. And had the same dirty car experience! They have a lot to learn! Good luck but I'll pass ok n this one.

The worst experience ever...

I got a 428xi from AL and it was a great experience. Couldnt be happier, helped with my insurance and everything along the way. Highly recommend him.

I leased a new car, sales person Bill Kavner was excellent in the beginning. He followed up several times and gave me an excellent deal. I will give him credit for the best deal. No other BMW Dealership could match his deal! However, when I picked up my new car the car was dirty and no manual for the car was provided. I addressed these issues to Bill immediately and it has now been 3 weeks and still have yet to have my car detailed and no manual. I have reached out to him several times with promises and nothing. I was so hopeful to do more business with this dealership for my husband's car but now I am very discouraged. I understand things happen and have been very patient, however 3 weeks have gone by and no one should experience this when buying a new vehicle.

This is by far the worst automobile purchase experience of my life. Basically had to chase the salesman to sell me the car. Typically corporate BS. Much rather purchase a vehicle from a small, independent dealer. Post purchase customer service is awful. They gave me incorrect paperwork and time of purchase and didn't even realize. I had to follow up with them. Car was all beautiful and shiny when I got it. After one wash, it was clear as day the car was never waxed. Will never set foot in this dealership again, for service or otherwise. STAY AWAY!!!!

Could not find the problem but had no problem keep charging me every time I brought it in - they stated ‘ I will give u s warranty, but when they found what was wrong - stayed it was not covered - service department not trustworthy

The worst buying experience I’ve ever had. First was told I could pick up the car the day after I signed the paperwork only to find it was not ready. I was unable to pick it up for a week because of my work schedule. I had to call a week later and was told it still needed a part. At that time, I told them to keep the car. I should have trusted my instincts because I gave in when they enhanced the deal. Four days later went to pick it up as I was told it was ready...guess what, it still needed to be detailed. The salesperson Bill K told me not to worry, that he’d “Get It Done!” . It’s now 3 days into the following week and any communication has been initiated by me followed by unkept promises. Bypass this dealership!

Great service by the sales department. I would absolutely buy another vehicle from them! Tech who led me through the bells and whistles on my new X7 was a pro also.

This sales guy Oliver is the truth. Absolutely the best experience I’ve had in 30 years of purchasing vehicles. He and this dealership hands down get all my business moving forward. Absolutely an amazing experience. Thanks again Oliver and the AutoNation team!

Absolutely awful experience 10/10 wouldn’t recommend. I have an older BMW I brought in for the recalls and had them look at some other issues with the car that I was planning on having them do. Unfortunately they never ever once let me speak with any sort of mechanic or service manager after I called 8-10 times for two full days straight. They did the recalls and just told me what was wrong with the car but never gave me the opportunity to even have the work done. When I received my car it was in the dirt lot and 10 times filthier than when I dropped it off and here the best part. As I wait for them to bring my car to me they pull someone else’s car out of the same lot and they go “ Hold on will run it through the car wash to clean it off before you get it back”. When they pull up with my car covered in dirt and dust the guy throws me my keys and walks away. Thanks For nothing. Definitely won’t ever come here again.

I decided not to do the recommended repairs at BMW Mt. Kisco and did follow up with a local BMW repair shop that gave me a far better solution.

I grade them fair, not poor, because they are nice and polite, I have bought many cars in my life from a dealership, first one 30 years ago and last from this dealership, terrible experience, from the beginning to the end, lies, not following up on the customer before delivering the car witch took 3 weeks because they didn’t have the title until worst car detail ever, I requested another car detail and brought it in this weekend and totally worst car detail ever again and on top of everything they switch my floor mat probably with another car. 2 ⭐️ ⭐️

I grade them fair, not poor, because they are nice and polite, I have bought many cars in my life from a dealership, first one 30 years ago and last from this dealership, terrible experience, from the beginning to the end, lies, not following up on the customer before delivering the car witch took 3 weeks because they didn’t have the title until worst car detail ever, I requested another car detail and brought in this weekend and totally worst car detail ever again and on top of everything they switch my floor mat probably with another car. 2 ⭐️ ⭐️

I got a 320i from AL, he was was very professionally , and reliable . If you’re looking for a BMW check him out in Mount Kisco

The service departments at both the White Plains BMW and the Mt. Kisco BMW dealership is awful and should be investigated by BMW Corporate. The level of disorganization is second to none - the service advisors that work with you are rude and at both locations treat you as if you are a hassle. They have damaged my cars, return them in poor condition and hide costs that you do not find out about until you attempt to pick up your car. The sales process at White Plains BMW was fine, and I purchased a very expensive car from them - that said, based on the level of service after the fact, I will return my BMW on time and never purchase a BMW again. I'm actually shocked to see all of the positive reviews on here, but was pleased to see they are mostly sales related, which makes sense. You should avoid both dealerships at all costs if post-sale service is important to you.

This is the second time I have bought a car here, and my most recent experience with Emon was completely positive. She clearly loves what she does and knows her craft. I wouldn't hesitate to do business with her again, and hope to soon.

Since this dealer changed owners to AutoNation, it is now thankfully top notch for Service and Customer Service. Everyone is super friendly, courteous, and professional. They are all completely focused on the customer and his/her vehicle. Although my BMW 335xi is off warranty, I continue to go here for service since the prices are competitive with third-party mechanics specializing in BMW's. I have not purchased from this dealer, but will now consider doing so since it is now wonderful as opposed to awful before AutoNation took over.

Wonderful service department!! Staff are Always very helpful and friendly! Definitely recommend getting your car serviced here!

All went great . Our saleswoman was Iris Ortega who was friendly, professional, and knowledgeable and I highly recommended you use her when looking for your BMW. I was happy with the price and car looked beautiful when picking it up . I highly recommend AutoNation .

I had a warranty issue which has gone unresolved after many inquiries. This is not the level of professionalism and service I expected from BMW . I filed a complaint with the Better Business Bureau and even through their intervention, the issue still hasn’t been resolved. The dealership didn’t respond.

Returned a lease today. Always a pleasureable and professional experience at Mount Kisco. Checked out a few of the newer vehicles in the BMW range and left impressed. Keep it up. Thank you!

I recently purchased an X5 from BMW Mt Kisco and had a pretty solid experience. I came in from NC to complete the purchase. The good: -Vehicle is great! Couldn't be happier - Price on vehicle was more than competitive and much better deal than elsewhere. -Brian was good to work with as a sales person Room for improvement: - Finance was slow, they knew I was coming, and had a long ride home yet, it took forever. -Finance wouldn't take no for an answer. I had to say no to extended warranty at least a dz times. Enough with the high pressure tactics! For the right car i'd certainly buy from an Autonation dealership again

Great experience...No BS!

I have been a customer of BMW Mt Kisco for 5 years and have always had a good experience. Service Advisor Kevin and the rest of the Service Department are courteous and helpful. I would definitely recommend this dealership to friends and family.

An excellent experience by a smiling, happy, and knowledgeable team!

A professional operation that seems to care about customer service. A seamless process from "building my car" to ordering and delivery. Jay Cirocco is the client advisor to see. Professional, caring, personable and fair.

Great dealership. A pleasure to buy a car from BWM in Mt. Kisco. Great service, great sales team and great tech help. Pre ordered a new car-- came exactly as ordered, came right on time . A great experience in every way.

We have been using Dave Voetsch for a few years now. The staff are friendly and responsive.

I got a BMW 3 series from AL and he was magnificent. Excellent guy and I completely recommend him. Will be coming back for more cars from him and will send family and friends to this dealership.

BMW Mt. Kisco does not provide the service that I expect from a luxury auto service station

Nightmare! Vehicle stalled in the middle of highway post warranty service at BMW Mt, Kisco. Turns out technician had forgotten to do something in the gas tank, causing gas meter to stop functioning. Literally ran out of gas when the meter still showing half empty! The salesman handling my case agreed to reimburse the tow cost (a minimum gesture for the ordeal), but never followed through on the promise. Followed up multiple times, including writing to the general manager, still nothing. Taking my business elsewhere. Bye bye BMW Mt. Kisco.

Everyone is very nice, but the front desk seems a little chaotic. I believe you need more structure and organization at the from desk. I'm aware that they are now a huge dealership, but that's an important part of business. You must always know where your customers car/suv is, status updates, ETD very important.

Seamless transaction, with car dropoff, loaner, service and personal attention.

BMW Mt Kisco was great,the autonation process of trading a car at one dealer,and purchasing a car from another was horrible and unprofessional

Fast attention,clean please

My sales person Jay Cirocco was great, 5 stars, the guy named Michael who tried to sell me on the extra tire and brake and wheel insurance was a zero star, just awful. To say he was a Debbie downer would be an understatement. After just leasing a $65k car, he basically said my tires, brakes and wheels would not last to the end of my lease and I should spen an extra few thousand dollars to cover those costs. I would have never bought the BMW had I know it was such a "weak" car.

They were able to accommodate all my requests on turning in my leased car, particularly transferring my stored music from my previous 550xi to my new M550i.

always an excellent service experience at Mt Kisco BMW they make it very easy to set a date (quickly), get a loaner and have the repair completed asap

Both sales and financial manager were very kind. There was little miscommunication at the beginning but solved smoothly. If I take another BMW, Kisco BMW would be my first choice to get price.

Brought my car in for diagnosis and service. I met with Cara and she was absolutely wonderful. She dealt with insurance, got the problem fixed and covered and kept in contact with me every step of the way. It was a pleasure dealing with her and with BMW Mt. Kisco.

Kevin does a great job taking care of the issues with my vehicles.

I called multiple times last week to check on the status of a Certified Pre-Owned vehicle. After not getting a call back until 2 days later (although I wasn't available and they left a voicemail), I finally received an e-mail from the General Manager to indicate that it was fully available. He asked me to and I reserved the vehicle, saw it today and after planning my schedule around this and wasting a couple hours there plus giving my credit card for a deposit, I get a call back hours later telling me that the car doesn't qualify to be CPO based on its service history. Thankfully I found out beforehand but I already scheduled the lease-end inspection on my current car, a complete waste of time, spent time on the phone checking into insurance options, etc. Pretty unbelievable that a vehicle listed as Certified Pre-Owned over a month earlier somehow no longer qualifies when someone wants to purchase it...

I called multiple times last week to check on the status of a Certified Pre-Owned vehicle. After not getting a call back until 2 days later (although I wasn't available and they left a voicemail), I finally received an e-mail from the General Manager to indicate that it was fully available. He asked me to and I reserved the vehicle, saw it today and after planning my schedule around this and wasting a couple hours there plus giving my credit card for a deposit, I get a call back hours later telling me that the car doesn't qualify to be CPO based on its service history. Thankfully I found out beforehand but I already scheduled the lease-end inspection on my current car, a complete waste of time, spent time on the phone checking into insurance options, etc. Pretty unbelievable that a vehicle listed as Certified Pre-Owned over a month earlier somehow no longer qualifies when someone wants to purchase it...

Got a great deal on a new 2018 330i xdrive lease and had a very pleasant time working with Michael there. I came all the way from buffalo NY and if I had to do it again I definitely would. When I went to pick up the car I noticed the floor mats were missing, I brought this up to Michael and he gave me FREE weather tech mats which I was pretty excited about. I would highly recommend this dealership I love the car I got and the payment I got it at, couldn’t ask for anything more!!!

Great efficient experience in car buying. Very happy with process. Recommend This dealership for your BMW purchase 100%

Great experience thank you!

Trading in and leasing were so easy and pleasant. This place is far superior to the nearby BMW of Westchester where they only treat you well if they're not busy. I am so happy with my new car! Mike and Chris got me exactly what I wanted at the price point I wanted. Will continue to do business here!

I've had wonderful experiences with this dealership even though I didn't purchase my BMW here. Service department staff is always helpful and friendly. Appreciate the early hours too.

Expensive parts Having to replace suspension at 120k miles is outrageous

Jason and Chris went above and beyond to ensure my experience with AutoNation was memorable.

Always a good experience at bmw

Same day mechanical and body work so I could get back to my life. Everyone I dealt with, especially Cara,was outstanding.

Easy process getting loaner car, then picking up my car. Very pleasant people!

Good dealership but hidden fees ($600 out of state fee - last minute fee that wasn’t disclosed during negotiation)

Sales person Mike and manager Mike they were very kind and nice!! And i really love my new first car!!

Attention to Detail and customer service is horrible at this dealership. I've been very patient and giving the benefit of the doubt to see if they will turn things around, yet I keep getting the run around. I'm going over a MONTH now STILL waiting for my registration for the vehicle I purchased. Since I live in CT I was told by my salesman give it 3 weeks for the plates to go through with DMV and if nothing comes to your house by then shoot us a call... so I called going on 2 and a half weeks with still no reg and was told by another salesman "oh your guy never told you you needed to go get emissions test done in CT and send us over the test results for DMV?" NO he did not, so I waited almost 3 weeks for nothing when I would have happily taken care of that issue the first week I took the car home. After the fact I send over the test and then get told in 3 days the latest will have your new reg and plates... NOPE now my license and insurance card was expired which I sent over the same day as requested (do not even get a confirmation response back stating they received). So I give it 2 days, email back asking when I can expect my reg to finally come in, no response... email ANOTHER salesman for help... no response. If I could give negative stars I would... I just want my registration for my vehicle and plates so i can put this horrible experience in the past. Not for nothing but it's been OVER A MONTH NOW. If the GM sees this he/she should be ashamed of the employees they have working for them.

Every associate I worked with was nothing short of professional and a pleasures to deal with. I enjoyed my experience with Jay and absolutely love my car.

Avoid this dealership at all costs. I feel sorry for anyone that thinks they provide the level of service a BMW dealership provides. Their service drop off is outdoors, packed with cars with no keys. Waited almost 10 minutes just to pull in. Once you are there they have no organization and is so chaotic. I have owned BMW’s since 1989 and would never buy another car from these clowns.

Parts department getting assistance from Jeff is like going to the Dentist.

Just purchased my 2nd vehicle through BMW Mt Kisco. My salesman was super informative, helpful and knew exactly what I wanted. Overall smooth experience.

Brought my X1 from this dealership. I had a good sales person Brian Rattner who was extremely patient with me. I gave it three stars because there are lil things missing from the car like my 2nd cup holder and the back cover to my trunk. Also, they left some tools under my hood at my last service. The buying experience was hassle free but probably won't be seeking service from here again.

I’ve been a BMW owner and loyalists for nearly 20 years. After Autonation took over a few years ago, phone and dealership customer service, the BMW advisory (car maintenance services), and all around technical support for my Grande Coupe and X5 have been going downhill. I’ve been disappointed for years and am finally writing a review as JUST last week a new advisor from the LandRover dealership, who now services BMW customers was amazing. Greg actually knows a lot and cares to share that information so you can make an informed decision. I hope that he shares this knowledge with the rest of the BMW advisors there. Seems to be a revolving door of people..... and I hate getting the shaft like I have for years - no details or in depth info on making a purchase (maybe because I’m a girl and they think I don’t care)... Specifically, Greg Werner gave me his time - I was not his client directly - he gave me a detailed explaination on what was wrong with my tires when my advisor didn’t go into detail - really so frustrating when I had to buy 4 tires. Question around how (style) and where (roads) do you drive should be asked as guidance to offer tire recommendations. Thank you Greg for helping me become a more informed BMW driver (my father also thanks you).

Booking a service appointment is easy if your call early. Calling the service department during the middle of the day and getting someone of the phone is nearly impossible. I called eight times in the span of an hour. I was transferred and placed on hold numerous times before losing patience and finally getting a call back. I will think twice before bringing my car there again. By the way, my breaks still squeak after I was told that there wasn't an issue with my breaks.

The dealership sold me a lemon vehicle with a clear defect in software/mechanicals for gas gauge. Dealership repeatedly does not pick up phone requiring upwards of 4-5 calls to get to a human being. Service manager Greg Werner promised to call back and address issues but did not. Once I left message not to call for 1 hour as I was in a meeting with phone off and he called then to 20 minutes into my meeting when I was not available and on the message said he would call me back again but never did. I have waited weeks for proper communication. At some point it is clear that they do not care. Also I purchased a BMW 750 but they have no loaner BMW 750s so the gave me a tiny x3 that I could not even fit in! Deceptive sales practices, poor service and complete failure to live up to expectations of a luxury car dealer. If you want to spend $75-100,000 go somewhere else where the dealership cares and will make things right.

Great service with a well stocked lounge!

If you are in the market for a new or certified BMW, I highly recommend you go here and specifically speak with David Voetsch. He is professional, pleasant and extremely knowledgeable. Overall one of the best car buying experiences I have ever had. Highly recommended.

Excellent Service. Courteous and efficient. Warm dealership with friendly staff throughout.

The true car buying experience was good , I got the price i shopped for The Dealership experience was mixed bag of felling , Although the final closure was smooth , Working with dealership not the best , I found lack of communication and prompt response , coordination & expectations was not met to par . Dealership environment is clean & pleasant & good Hospitality while you there .

I found a car that I liked online and called the dealership, the process of making an appointment, looking at the car and making the purchase was very easy, Bill K. handled everything very smoothly and it was a great buying experience with no pain!

It was a ride from Pennsylvania to get there but so worth the trip when we arrived. Kind, courteous and took the time to make sure we got the best deal before we left. The paperwork was already in progress due to the efforts of Peter Compitello who stayed in constant contact until the deal was done. Don’t know if I’ll ever be able to afford the roadster in the showroom but Mt. Kisco BMW will be my first stop for my next car.

Great service/friendly/loaners and car returned in pristine condition Can't ask for more

Decent selection of cars. Some of the features were not explained well. Six days after driving off with the car (and first drive since then), spark plugs needed replacing. Not what I would expect from a CPO vehicle.

I’ve used this facility to have some service and an inspection for my 5 series and they were very professional and accommodating. Overall great experience. I would recommend them.

I consider myself a BMW enthusiast. Ive watched the quality of service deteriorate over the past 7 years. I used to always leave BMW of Mt. Kisco happy, now i won't even bring my car there for manufacturer recalls. They've scratched my car numerous times, put someone else's wheels on my car, have drained the transmission fluid and not filled it back up - causing my my transmission to blow and then they denied responsibility. They have removed parts from my car during service and failed to reinstall them. The only department that seems to have maintained it's integrity is the parts department. At this point, the extra 20 min drive to BMW of Ridgefield is well worth the piece of mind that your car will receive the quality of care that you expect and pay for from BMW.

Horrible customer service. They told me to call the manager. I did. And left several messages along with FB messages and they never returned my call or got back to me. They just give you the run around. I have a letter signed by the manager saying they will reimburse us for the money they owe. Over $3,000 and they won’t even return a call. It’s been 4 months. They try to make it look good by responding ,”please call us to make it right” on social media but then ignore you after. Despicable.

I truly love my x1 and would definitely buy another BMW, but I wouldn't purchase it from this dealership. My salesman had all the right words when I was looking at the x1s but very little follow through after I signed the purchase agreement. The dealership made an error on my registration and it took weeks of reaching out to them before someone looked into it. I had to go to the Department of Motor Vehicles (DMV) myself to fix the issue. The dealership eventually agreed to give me a refund of the registration charges but every step of the way, BMW of Mount Kisco delivered poor customer service and treated me like my issue was a nuisance them. Since then I've come to find out they've also messed up the vehicle title. So I'll be heading back to DMV to fix that as well. I've purchased a number of vehicles before this, and this was by far my worst experience and being that I was purchasing a BMW, I'd expected it to be the best.

Was called letting me know my car was ready for pick up. When I arrived at the dealer no parking at all. The reason I gave such a. Poor review is because my had grease hand prints on it from the mechanic working on it. Car was not obviously ready and when I went inside no service advisor sat down to go over work performed on vehicle and when I asked to speak to the service managers he was in his office on his cell phone then left to go into an empty room with the lights off to continue his phone call. Most unprofessional dealship I have ever been to.

Go to PARK AVENUE BMW, they know how to treat customers right. Greg and his repair team do not know how to do the right thing, at least in my experience.

Early lease termination and new vehicle lease process was great!

Salesman Devante was absolutely great but the back-office is dreadful. They lost our plates after charging us $350 to get them, but blamed Fedex and we had to scramble on our own to fix it directly with the DMV. The plates showed up weeks later,, having been mailed from the dealer the day before. Also weeks to get our second key and the car was delivered without a flat tire kit and with low tire pressure.

Very helpful staff. Everyone was nothing but nice and helpful. Did not judge me or not want to help me because of my age (unlike other luxury car dealerships in Westchester). Krista was my sales associate and she was SO HELPFUL. My paperwork had a few issues when I went to go pick up the car and Krista along with the rest of the auto nation team helped me solve the issue and walk out happy with my new car. Thank you to BMW of Mt. Kisco and thank you Krista!

we were stuck going to mt kisco BMW when my car broke down and the tow company brought us here as it was the closest dealer. I will go out of my way and pay out of pocket to ensure I never go here again. Our many many calls weren’t returned, the service rep was aggressively pushing unnecessary services and belligerent when we indicated it wasn’t needed (which we confirmed through a different garage after we got our car back). what should have been a one to two day fix turned into a 7 day event (without a loaner) and we were overcharged. If I could have gotten the car out of there to a different location I would have. A painful experience all around.

I generally avoid dealerships but had to have Takata airbag in my 2002 330 replaced. They did it as scheduled in 90 minutes. Then they told me the other airbag needs to be replaced but wasn't in stock, so it's on order.

I found the sales person condescending and flat out wrong on various issues. Also, in the Northeast in January they sent me home with summer tires, never mentioned winter tires, then when I called told me it was my fault and how shonuld they know. Their so,union was I should buy 4 winter tires on my own and it wasn’t their problem. Unbelievably unhelpful and disappointing sales process. If i didn’t love the car I would have walked away. Unlikely to be a repeat customer unless significant changes are made.

Possibly the worst car buying experience I have ever encountered.

My husband and i went there on Saturday with the intention of purchasing after spending 20 minutes in the sales room and also looking At the inventory in the lot no one approached us. We left!

Fist time experience with BMW of Mount Kisco. It was easy and efficient. Making an appointment was easy and no wait. I was offered a ride home after dropping off my car for service. My car was washed AND vacuumed when the work was completed. The hours charged for labor were reasonable. Very good experience. I would recommend them to anyone.

My experience at Mt Kisco BMW was exceptional. I have purchased many cars from numerous dealerships and Mt Kisco BMW was, by far, my best buying experience. First class customer service and product knowledge. Would definitely buy another car from this dealership.

BEWARE!!!!! After owning BMW's over 10 yrs, here is why I choose NOT to lease another car from this dealership. I leased an X-3 in January of 2017. After 22,000 miles I was informed by the Service Dept. that I needed to replace 4 tires. They are a Pirelli Run Flat at a cost of $1500. After doing a fact check, these tires have a life expectancy of around 23k miles???. I have leased cars for over 30 yrs. and NEVER have I had to replace 4 tires for normal wear for mileage under 40k. After speaking to the Manager, he informed me its normal wear and tear and expected life for the aforementioned tires.Why was I not given other options on tires at time of lease purchase? Sorry but, my relationship with BMW is at an impasse until issue is resolved to my satisfaction for a loyal customer.

I trade in my Honda vehicle with 2016 BMW X3. The day I went to do test drive I liked the car and as per POC request I reserved the car .I also mentioned to clean the car inside and fix the minor scratches and dirtiness inside the car. I went to the showroom after 3 days to get my delivery but I found the car was not detailed properly. The scratches were still there. The finance minister have no time to explain rather than reading the documents. At the end of the day the dealer asked me to take the car and on next business day they will schedule a appointment to pickup the car and give a loaner and will do all the cleanings and will fix the scratches but they never call back. Funny thing is , the so called BMW Genuis tech guy, don't know much about the vehicle functionality and how things works rather than the basic things. Looks like they only care about selling cars and after selling don't care about customer service or satisfaction.

I don't think you can give zero stars. Bummer. You cannot buy your BMW here. Nobody knows what is going on. They say they will call, email, get in touch and they don't. They just lie. I have been waiting 7 months for a refund on a warranty purchased when I bought my car. My car was totaled and I am entitled to the refund of the unused portion of the warranty. Mount Kisco said they would cut me a check months ago. I've called back every two weeks with a runaround. They agree I'm entitled to it - they just drag their feet hoping I would forget. We just replaced two BMWs this year and WENT ELSEWHERE. Look how their inadequacy on a minor claim cost them TWO sales! ABSOLUTELY, POSITIVELY, UNEQUIVOCALLY, GO SOMEWHERE ELSE. And have a nice day ;)

I leased a car from BMW of Mount Kisco. Everyone that I met was friendly, courteous and helped me from the time I leased it to the time I picked it up. Chris the smart tech showed me how to use all the buttons and Mike in finance was excellent in explaining every piece of paper I had to sign. My sales person,Mike Galluzzo, was very professional and helped me get the best deal.

I leased a car from BMW of Mount Kisco. Everyone that I met was friendly, courteous and helped me from the time I leased it to the time I picked it up. Chris the smart tech showed me how to use all the buttons and Mike in finance was excellent in explaining every piece of paper I had to sign. My sales person,Mike Galluzzo, was very professional and helped me get the best deal.

recall work completed on time

Three negatives stand out: 1) When I asked if BMW leases still included scheduled maintenance I was told “yes”. Problem is, apparently this only includes up to 30K miles, so the response I got was FALSE; I am responsible for the 40K and 50K service. I found that out upon signing my lease; a point at which I had no power to negotiate. 2) The dealership tried to give me a car with gas level at empty. I had to point out that it had an empty tank, and then waited as they went to fill it up. Had I not noticed, it would have been my problem. 3) They force you to take it with PINK license plate frames, ignoring my complaints about it, and offering no options.

My experience was limited to purchasing a new car. I have not had the occasion to use the service department yet, but will when the car is due for it’s first service. I did a search of local BMW dealers looking for a specific car. Mt Kisco had it in stock so I sent in an email request for pricing. Brian Rattner from the internet sales department immediately responded (even though it was 7pm in the evening!) with a price and an invitation to come by the next day. When I arrived we drove the car as well as another car that caught my eye. While driving the cars, they inspected my trade in and had a fair offer waiting for me. Brian gave me a proposal for each car and I decided on the second car I drove. I did a credit app online with BMW finance and had an approval with a decent rate within ten minutes. Delivery was scheduled for the next day. Ched from F&I handled the paperwork and even surprised me by finding a $1,000 incentive from BMW for the financing. Time with Ched was probably 10-15 minutes. Then Brian delivered the car along with a walkthrough of the systems and settings. Mt Kisco BMW is owned by Autonation, who has an excellent reputation in the business. I can see why! Professional, easy and quick. I would buy from them again without hesitation.

Very nice dealership

Horrible service. I purchased a preowned certified x5 in November. 1)Prior to even receiving my car the used car Manager offered to give me a gift for my poor service. A month later I still have not received anything. 2)I received my car. There was mud on the molding that my salesman assured me would come off. It hasn't. It's now an $800 expense to fix. 3) when I received my car the next day I got on the highway and when my car reached 72 there was a vibration in my steering wheel. I called my salesman back he told me to bring it to a local dealer pay for the service and I would be reimbursed, which I did. They didn't want to pay for the recommendation from my local dealer but agreed to pay only for a balancing of the tire. I paid for it and STILL HAVE NOT received my refund. I have called at least 5 times I've spoke to different managers and still no resolution. I would love for the owner to contact me at this point. Give somewhere else!!!!

Provided good service. Friendly staff. Had a good buying experience

Depends on what you need from here

~ I haven’t had any experience with the sales department so my review will be for the service department. ~ I really appreciate how well my Service Advisor Cara DeLuca treated us and made sure that my car did not leave the shop until it was in tip top shape. She is the best Service Advisor I have EVER encountered and BMW of Mt. Kisco has the best service department I have ever been to. From the moment I stepped foot in the building, I felt like I made the right choice to have my car serviced there. You are promptly greeted and taken care of timely. BMW of Mt. Kisco will always be my first choice. Even though it is about 40 mins away from my home and work, I don’t trust anyone else.

Awesome service and great cars ..

AVOID THIS DEALER GO SOMEWHERE ELSE !!! I put a deposit down on a car which already had a deposit on. Test drove and everything seemed fine until we got to the table to do the paperwork. First issue whenever the vehicle was traded in whoever did the paperwork did not have the owner sign the title. Second issue somehow the title had the wrong miles on it so something that was promised within a few days has now turned into weeks. After speaking to the sales manager Greg Crilly I was informed that I put a deposit on a vehicle which already had a deposit on. So don’t waste your time go somewhere else

To start off Devante Genious was great to deal with until the point where coming out to drive 2 hrs to purchase the vehicle. So the vehicle has been on their lot for over two months and I was told it had a previous hold. Fast Forward everything was great until time came to sign the paperwork, just to be told 1. The title wasn't signed by the previous owner so they cannot proceed with the purchase and 2. Someone wrote in the wrong mileage on the title so therefore they have to have it corrected. That just seems weird than when the vehicle was traded in nobody paid attention to make sure all paperwork is done properly.Usually when a purchaser comes over all issues should be checked prior so everything can go smoothly. SMH

Great people and great cars .

Work performed as expected and car was beautifully cleaned before it was returned to me.

Where is the zero star option!!! First I would like to say this is the most unorganized dealership ever, the lack of communication and the wait time was unbelievable. I originally saw 2 CPO cars on their website and drove an 1 Hr plus to see the cars. when my Fiance and my self arrived we waited for a sales consultant to assist us, once assisted we waited approx 20 min before seeing the first vehicle. We finally got to see the vehicle and the Entire Drivers side was painted terribly and the drivers side door was rattling, the sales person tried to argue and stated they had no clue etc etc( may i remind you i asked for the car fax and vehicle history prior to arrival) CAR 1 COMPLETE WASTE OF TIME!!!!! We asked to see the following vehicle which was listed as a white 335 Msport package and waited approx 30 min prior to them pulling it up (they stated they could not find the vehicle). Once they pulled it up the car was in terrible condition which they stated would be fixed prior to sale because they just got the vehicle in their inventory(no biggie i guess)... here is the catch!!!! THE CAR THEY PULLED UP TO SHOW US WAS A WHITE 328 M SPORT NOT A 335!!! A complete different model that was listed on their site! The sales person stated "well our internet team listed it incorrectly and the vehicle you were interested in doesn't even exist." All in all it was a huge waste of a time and very unprofessional staff. Save your time and go else where!

Great service and knowledgeable people on staff.

BMW of Mt Kisco has been one of THE WORST dealerships I have ever dealt with!!!! I went in to buy a used car and they not only screwed up on the first contract, but they did with the second one as well and now they are asking me to pay the full price instead of making the 24 monthly payments just because they made mistakes!!!! NEVER AGAIN!!!! Use BMW of Hudson Valley instead!!!!

I bought a Certified Pre-Owned (CPO) BMW here and when I got it home I noticed a warning message on the dash because a parking light was out. I'm not sure how that's possible with a CPO car, unless they just didn't inspect it. The car was also not as clean as it should have been. It was very poorly detailed. There was trash and a pen and some changed under the driver's seat. There was also a stain on one of the rims that I was told would be removed but was not when I picked up the car. I'm happy with the car but it was overall a pretty disappointing experience for these reasons. I'll probably go to another BMW dealer first next time. EDIT: If BMW of Mt. Kisco was serious about making this up to me the general manager would contact me directly to discuss. I have been in contact with the dealership and haven't had any response to my issues about how this was handled and why a CPO car would leave the lot with a light out. They're going to replace it, but in my opinion that's not addressing the actual problem here.

Jay Cirocco was great! I drove away with the exact car I wanted within 3 days of contacting him!

I haven’t purchased a vehicle since 2008 and I drove that Toyota until no longer. I found a vehicle online at BMW of MT KISCO and I was afraid to put my information in thinking I was going to be bombarded with calls from pushy sale people. I was sooo wrong 🤷🏾‍♀️ I got a call back from Jeffrey and from the first call to going In to test drive and purchased. It was to easiest pain free process. The financial lady please forgive I don’t have her name. She was so much fun to talk too. She had everything ready and didn’t push me to do anything I didn’t want. Getting back to Jeffrey I told him please don’t overwhelm me with vehicles or I will leave. He threw his hands and said ok. I wish I would have let him sale me a little bit because what I picked out first was not the BMW for me. When I let him sale me he hit the nail perfect! I am soooo Happy withmy BMW and the dealership. Everyone is professional and easy to work with. That’s my dealership for life.

Have had my X5 in here for service twice, always a professional and courteous group of people in their service department. Diana Dimartino was great, very helpful, much appreciated as was the ride to and from the train station.

The sales guy was great, thats it.would not recommend that dealer

4 hours waiting for a routine maintenance. With appointment. Spark plugs, coolant system and oil change.

excellent service experience - easy to make an appointment, good meeting with service adviser, good communications and everything done promptly and efficiently!

Is BMW a high-end luxury brand? Or have they gone middle of the pack mediocre? The service department at Mt Kisco BMW is below average. It’s been below average for a long time. They have lost numerous customers. People in Westchester appear to be going all way up to Orange County BMW to find satisfying sales and service. The feedback is not good. They have to be losing numerous customers. Their service department is no better than Chevrolet, Toyota and all of the standard brands And I have spoken to my sales person. Very good guy. I am certain he is exasperated. They go through GM’s every year. There appears to be no accountability in the service department. It’s just a terrible operation.

Jay my salesman was great. I leased a 740 with the M package, his first offer was more than $100 a month less then other BMW dealers.

Live up to the promises made.

pleasant,thorough,nice sales people

Great selection and price, below Carguru market price for low mileage used car. Very busy place so plan on waiting for salespeople pre and post purchase.

I am very happy with the service.

The service was fine. But they did not accurately explain costs. So the final bill was 50% more than I expected it to be. This was a minor service so the total costs weren't all that much. But, when you expect to pay one amount and the bill is, on a percentage basis, a lot more, it's a surprise.

We are 1st time owners of a BMW. Our experience at BMW of Mt. Kisco was excellent from start to finish. Joe Trotti was a pleasure to work with and negotiated a very fair price with us. I would highly recommend them to anyone. Thank you!

I recently went into a new BMW lease. During the process, I worked with David Voetsch in new car Sales. It was great working with David! I find him to be very professional, polite, sincere, considerate and knowledgeable about BMWs (and related items). He went out of his way to make myself, as a Consumer, happy! David also has a GREAT sense of humor and is really funny, which makes the entire car-buying process even more enjoyable. David works with his clients to match them with a Beamer that suits both their financial/personal needs. I know this because not only was this my experience, but, in the past, he also worked with a friend of mine and she was absolutely pleased with everything. So, if you are thinking of purchasing or leasing a BMW, I firmly recommend David Voetsch of Mt. Kisco BMW. You will not be disappointed -- he's a great guy! Cynthia ------

So bad now. Ever since they changed ownership in 2017 the sales and service has gone downhill. Phones go unanswered and they no longer valet cars to/fro house without a battle.

My review of service at BMW Mt. Kisco is mixed. They diagnosed my problem well and were able to repair the problem. My issue is that the service is extremely expensive. I needed fuel injectors. They charged me $440 each. If I look online, genuine BMW injectors are roughly $285 each. Aftermarket injectors made by Bosch, the OEM manufacturer, cost $100 each. I'm extremely displeased with the parts markup, so my evaluation of their service is counterbalanced by their overcharging for parts.

It was first service appointment with BMW Mt Kisco and things went very smoothly. A service staff member greeted me when I drove up and the people at the service desk were very pleasant and efficient. Picking up my car was all quick and efficient.

Service was very good.

Had an excellent salesman named Jeffrey Massicott. He understood my needs and did everything possible to make the process seamless. I encourage anyone looking to purchase a new or used vehicle to visit Jeffrey at BMW of Mt. Kisco. I left feeling important and not just another sale for the month. He even stayed past his scheduled time to ensure he personally saw my wife and I off. I will definitely go back!

Let’s see...they “fixed” an engine light issue (that allegedly came on while they were repairing an exhaust issue). The “fix” to the turbo has left my car basically inoperable. Also, we waited 30 minutes in the shop just to pay. They ended up taking the car for three days without giving us a loaner...and now my freaking car doesn’t work. The worst customer experience I’ve had with a dealer ever

Great friendly service.

Excellent service at a very nice facility. They make the car buying experience very easy and enjoyable.

Wonderful experience and would recommend.They are very nice.

I received an email from Mt. Kisco BMW for a free summer checkup. I made an appointment, brought my car in at 11:30 AM. By 3 PM, I did not hear anything about my car, so I called them. They told me they had not even looked at my car yet. An hour later, they called me and said I needed and oil/filter change (I had my oil changed just several months ago) new spark plugs (4 cylinder engine) and an air filter. They charged me $700 for this. To make matters worse, when I went to pick up my car the next day, it was not running right and had to stay another day to replace a bad spark plug (0ne of the ones they had just replaced).

All my experiences with this dealership have been excellent.

Huge props to this BMW dealership. I had Jason as the salesman, and he was great the entire time. We were welcomed in quickly. There were a lot of bumps along the process of finding the right car. Jason was very efficient and guided us through the entire process. First off, the car I wanted to buy was already reserved. Jason was not pushy at all; he was very calm, understanding, and honest. We tested a few more cars and finally arrived at a pre-owned 2015 BMW 328i xDrive. The prices are very competitive and the inventory is huge. Chances are, there is a car for your needs.

Overall not bad, however it took 4 1/2 hours to complete the purchase of a certified 2015 5 series. It seems that there was a lack of communication between sales, and service. I was becoming very agitated after 2 hours of waiting then more aggravated after 3 hours finally nearly fed up after 4 hours. The sales people were apologetic but this was no way to treat a customer. I don't believe I would do business with Mt Kisco BMW again.

The people at the dealership are very nice. I found that they do not follow through well with customers. When I originally called, I made an appointment to test drive a car. When I arrived the salesman was off and they had no idea I was coming. The new salesman was great in explaining things about the car and made the sale but then did not follow through. The Finance person told me they would call the next day by 12 noon and they didn't call till after I had called twice around 4 pm. They could call and tell me they don't have an answer yet. The salesman also told me they would call in the morning to set up an appointment to fix something on the car I purchased and I have not heard back from them since. Maybe I am being picky but this is a BMW dealership and I expect nothing but excellent service.

The young man who picked up my car was very polite and professional. The car was returned clean and the young man provided my bill and explained the service provided

Shout out to Diana DiMartino in the Service Dept! I had to have my engine replaced on a 2013 328i, I have a service contract but there was a lot of issues with them and Diana DID NOT STOP at the word NO! She went to bat for me and I can't say enough about her and the entire staff there. Thank you again, for such a pleasurable experience, because it was almost a nightmare from hell. I drive 40 miles to do business here, as opposed to going to the BMW of Wappingers right down the street, because they don't know how to treat their customers. They could learn something from BMW of Mt. Kisco. Keep up the good work Diana!

Horrible experience with the customer service department! I have to wonder if they are under new ownership as this was one of the worst experiences I have had since I bought my car 3 years ago. I brought my car in because it was leaking oil. It was in the shop for 6 days. Over the 6 days, it was shop I was never called and given updates. OK, I will assume there was nothing to update me on. When I picked up the car on Wednesday, I was told it was good to go. Day and half later the same problem persisted. I called the service dept on Friday, no call back. I called again on Monday, no call back. I call again on Tuesday and BMW service dept says they are sorry but they never got my messages. Really, you missed 3 voice mails. To their credit, they met me in Brewster NY with a loaner because I was so upset that no ever called me back. I was concerned because my car continued to leak oil. I was assigned Sean as my service adviser, who called me to say 'Why do I have your car? What are we supposed to be doing?" Do they not have a computer system to log information? Sean called me a day later to tell me my car was ready. I called Sean twice to find out why it wasn't fixed the 1st time and what was done to fix it this time. Sean never called me back. I called to say I was coming to pick up my car and the front desk say she would call me back to let me know it was out front. Guess what, they didn't call. When I complained about the lack of communication, a young mechanic said "yeah, service dept never calls back customers" to which I replied "that has to change." The front desk couldn't find my paperwork or the key. When a someone one finally came with my key he said, "you moved to fast, service department couldn't keep up" I said "I called over an hour ago" BMW Mt. Kisco you have got to get your act together. BMW service departments are a dime a dozen if you don't work on your customer service you are going to loose a lot of business, starting with me.

One of our worst experiences with the sales team. Their service department is absolutely pathetic and Zero communication between sales and service department. We bought a certified pre owned car and it was not even clean. They promised us to fix it and we are ones still following up with them rather than it being other way around. We have contacted them today and let’s see if they actually do anything. The process which should have been smooth have been awful.

Great sales force. Buying a new car there was the easiest thing I have ever done!

Never buy BMW certified car at BMW Mt Kisco dealership !!!C Today I had very bad experience trying to buy a car which I was told was reserved for me by sales representative Michael Tierney .He sent me 5 emails assuring that car was off advertising and I can come and make a deal.After driving almost 2hrs ,filling all papers,taking driving test suddenly they found out that that car was sold-someone left deposit and there nothing they can do and started offering me other car that was not even near the car that planned to buy.Never expected such a cheap trick from BMW dealership. They put such a bad show .That show was put on by financial manager .It was first day of myself and my wife vacation. We went there with a very solid intention to buy that car and good mood. I will definitely contact BMW USA .I owned few BMW cars and never had such a poor experience .

I hadn't ever considered what the "perfect" car buying experience would be --but now I know. I walked into the dealership as simply a shopper with an interest and was assigned to a man named Frank C. In short, he was patient with my dumb questions (was new to BMWs), was never pushy and always personable and professional. Very quickly, he matched me with the right vehicle and everything was a breeze after that. The manager asked if I could take delivery that day (which I didn't think was possible) but it was and, by the end of the day, was driving my new car home. Having had purchased many cars before, this was a truly unique experience and now know what the perfect car buying experience really is. Thanks so much for that, Frank and the Mt Kisco BMW team!

Jason got me a good deal. The car is fully loaded. Calls made in to Jason were returned promptly.

The whole process was very professional. They under promised and over performed. Can't ask for more than that. Diana DiMartino ordered a new seat belt and said it will probably take several days. It arrived the next day. She was very professional, kept me updated on the service of my vechicle and under promised and over performed getting my vechicle back to me in time. You don't see that today in the service business, industry.

I was a walk on without an appointment on a Monday with Mike Tierney and he was awesome. I had a good idea what i was looking for as i did research on line and Mike listened to what I was looking for, offered options that fit that request and brought me out to the parking agarage and showed me the options. Once I selected the vehicle I wanted he ran with it. I wanted to get in the new car by Friday and he made it happen. Through the insurance, financing and what it took to get the paperwork done he was accommodating. I brought my wife and son with me to pick up the vehicle and again Mike was great. He sat down with us, talked to my family and made us feel very welcome. He brought a technician in (forgot his name) who went over the features of the car (specifically about the electronic features) which was very helpful Finally we went to finance and he was great. Very detailed and very friendly. he let us know our options and we were in and out in 30 minutes. Again he gave us the options, spoke from his experience on what options are a must and helped us through the process. he was very personable to myself, my wife and my son. Great experience all the way through. A very professional and friendly group of people

Wonderful experience and would recommend to my family and friends

Our purchase experience was the best largely because of Ruben Remigio salesman. Following his sales effort Ched Gelb led us through the purchase compliance and warranty support in excellent manner supported by product genius Chris who made sure we understood the features of our delivered vehicle

Impeccable facilities - the customer lounge area coffee and treats were great Friendly front desk, professional service advisers - Kevin knows his stuff.

Brought my car for a NYS inspection check. Service advisor suggested to have fuel cleaner service. I agreed. Almost 3 hours later car was ready. 39.99 for "Fuel cleaner", 149.00 for "labor" - which, technically, is pouring the cleaner in the gas tank and 39.99 for NYS inspection. I think to myself, price for such service is ridiculous but look at the silver lining which is I only have to bring the car here for NYS inspections. Drive away from dealer 15 minutes on to my trip back home engine light comes on. Now I have to take my car to the BMW dealer in NJ where I bought it and has always been serviced to correct whatever is it that Mt.Kisco did wrong. Thank you for a hands down awful experience BMW Mt.Kisco.

It’s always a pleasure bring my car for service. Everyone is nice and polite. They are efficient and always willing to accommodate as best they can.

Soooo sadly, it is still a "man's world" at BMW of Mt. Kisco! After tirelessly fighting for our rights and voices, the GM here thinks it is ok to disrespect women and belittle their knowledge to the extent of laughter. It is NOT funny and I am still SHAKING a week later!! If we don't say anything, this despicable behavior continues and we allow ourselves to fall victim. I am so hurt by this treatment that deciding not to purchase from this dealership isn't nearly enough!!

Dropped off my car and my loaner was ready and waiting. Service was done promptly and when I returned to pick up my car it was freshly washed and waiting for me! Great Service!!

The service department is great. However, my salesman and manager were extremely unprofessional. Will return to Greenwich for our next lease if we choose to remain with BMW.

All services were required . I prefer to have them dealer-performed . This dealership is continually adding improvements to their waiting area . Great job.

I just picked up my newest lease from BMW Mt. Kisco. My salesperson, Jay Cirocco has been working with us for years, and there is no one better. The best service, attention to detail, personal consideration. My car is amazing. It came in on time with all the features we discussed. I will never go anywhere else as long as Jay is there!

clean offering of coffee and beverages in the morning; nice gesture for customers; tv/ entertainment was ok too with news channel for local news no complaints

Good service department. Took me in even though I did not have a appointment

Aside form the fact that this is hands-down the most beautiful car dealership I've ever set foot in, Sean Burton was extremely helpful dealing with some recent performance issues with my M6. Highly recommended.

I grade them fair, not poor, because they are nice and polite, I have to say it. However, I have my own doubt about the service charges after the car passes warranty. I left my car for “simply maintenance service” at 50,000 miles. The first phone call with a repair status I received around 4.15 PM, that my car will not be ready, followed by the next phone call 30 minutes later, that “by the way” my car needs a new tires, new filter … I did not get my car back until following day. I had to change my plans for that day. That “by the way” announcement at around 5 PM, changes that nice a polite dealership face in my opinion.

The sales to ownership process was seamless with great customer centric focus. The process started with a knowledgeable responsive salesman, Ross Lubell followed by an excellent business manager Chad Gelb who handled the warranty and ownership side to my complete satisfaction followed by the local technology genius, Adrien who made sure my questions were answered and demonstrated. An outstanding first class experience which addressed all my needs.

New management. Few hiccups with lease renewal.

Absolute worst customer treatment and contract follow through. This is my 5th BMW and I've never had such a horrible experience and wasted more time trying to get them to respond and follow through on their contractual responsibilities. It's been 6 weeks since I turned in my old leased BMW and BMWFS still has not received the check from this dealership for remaining payments and wear. This is going against my credit as I cannot pay my portion (over mileage) until they receive this. I have left numerous messages for the sales manager, general manager, as well as emails, all to no avail. BMWFS cannot help me other than to call numerous times as well. I've never heard of nor endured such bad treatment especially with a brand of this stature. ALSO, I signed a lease for my new car on a Saturday and when I picked it up on Monday there were over 100 miles more on the car! They are not compensating for in any way and claim they "will" get an addendum to BMWFS, however have failed to do so. ABSOLUTELY the worst service and unprofessionally run business. Shame on you BMW Mount Kisco!

I just bought an X5 there. All went well. Got great service and we love our new car.

I was helping my parents find a replacement for their leased car and BMW of Mt. Kisco had a few options that worked for their needs. I contacted John O’Keefe and was given a very fair price from the start. We scheduled a visit and they ended up getting a nicer car than anticipated. I highly recommend BMW of Mt. Kisco and John O’Keefe. On an aside it is a beautiful area to test drive a BMW.

Leased our third BMW X3 from this dealership. There were initially some mistakes made but they worked hard to make things right.

I knew what I wanted because I saw the ad online. The sales rep was satisfactory as was the financial representative. The Sales Manager, Mr. Vitro, was outstanding from forwarding a welcome e-mail after my initial visit, to following up on my post purchase concerns promptly when the sales rep and financial rep did not.

Car was booked for service a week in advance, was told would be ready same day. Then in the afternoon of pickup they realized there was recall work needed so took 2 more work days. When i finally did pick up it took 25 mins to bring the car around even though noone else was waiting.

Even though my car is 10 years old, and I now live about 20 miles away, they picked it up and dropped it back.

Mt. Kisco BMW is probably the nicest BMW dealership I've ever been in. My salesman was Ruben, and I had the best afternoon getting into my new 430xi. The GM John Vitro and Tom kept checking in with me while I was on site. This dealership is very hands-on. Everyone walking by would introduce themselves with a smile on their faces. While working with Keith signing my paperwork, it turned out we both knew the same people! We laughed and chatted the whole time. Then Sam, the Sales Manager, popped his head in and joined us for a few laughs. Then the car was brought out to me with a huge red bow on it!!! Ruben and Thom the BMW Genius got me into the car and Thom easily explained all the options in the car. They all made me feel like part of their family. I can't wait for the next adventure with BMW of Mt. Kisco

from drop off to pick up - the process is run efficiently with the utmost concern for efficiency and ease

everyone was very helpful the salesman Frank was great to work with he went out of his way to make us happy with our new BMW 430I X drive, the tech guy was great , Edwardo the finance guy was very knowledgeable.

We leased our first BMW from Mt. Kisco BMW and could not be happier. Sales person was very helpful knowledge and great personality. I would recommend this dealership.

Shopping at BMW Mt. Kisco was a smooth and easy process. Jason was exceptionally helpful and friendly throughout the process. The whole dealership was pretty transparent and did NOT hit us with ridiculous fees, which was a welcome surprise. The dealership is not in my area, but I would definitely make the trek up to have such fine service again.

The atmosphere was excellent. The staffs were knowledgeable and very helpful

BMW of Mt Kisco has a great operation. The staff is friendly and knowledgeable. All of my questions were answered.

I like my BMW car and wanted to buy new one but servicing the car in Mt.Kisco is very bad experience.

Everyone was great! Kevin lessened to my concerns and addressed all with solutions and suggestions. Alexis was friendly when scheduling my initial appointment then very accommodating when I needed to re-schedule at the last minute.

Excellent service experience. Kevin K. was professional and thorough and the work was completed on time.

Eduardo responded promptly to our online query with additional details about the care and set up an appointment as soon as we were available. The car was accurately represented and nicely detailed. The purchase was easy, with no pressure to buy add-ons, although a full range of add-ons was offered. Eduardo then brought in a very informative "genius" to go over the car's features. We highly recommend this dealer.

What a great experience. Service department was professional, attentive and very accommodating. Mt advisor, Amanda Surace was extremely knowledgable and assisted me through the entire process. They gave me a ride back to my work place and even dropped off my car when the service was completed. I always love complimentary wash and vacuum of my car making it look like the day I first picked it up. I would highly recommend BMW of Mt. Kisco to anyone looking to purchase or service their vehicle.

Mt. Kisco BMW provides excellent service rendered by very friendly representatives.

Great service. Always friendly and helpful. Makes for such an easy process. Great people and very professional

Amanda Suraci, was my service advisor. She explained the repairs that I need done and kept me informed along the way. I will defiantly will use her again for my future service needs

Vincent and the entire service department are always a pleasure. My car has almost 100,000 miles and it runs beautifully due to their attention to detail and responsiveness to customer needs!

Mt Kisco BMW is really fantastic - they call right away to discuss what is needed to be done and they have the car ready right on time Thank you so much for always making my experience a pleasure !!

As always, Mr. Giordano was the consummate professional. Very helpful.

Since 2013 I have been a customer at the Mount Kisco BMW and they have never disappointed my expectations. Their quality has never wavered in any respect. From the time I enter the dealership and all through the process the experience is 100% professional. The valet meet you and take the car to the service area for you and the personal at Service are always professional and courteous. Although the personnel has changed a little the over-all theme is the same "quality treatment". I had the opportunity and pleasure of meeting a new Service Advisor named Gregory Duds who was very instrumental in guiding me though the whole process. As always the staff at Mount Kisco BMW has shown what quality and professionalism is all about and I will continue to rely on their services.

So this doesn't happen every day. My wife was in her car waving frantically at my son who was pulling onto our driveway while she was driving out. Her gold wedding band, which clearly needs to be sized, flew off her finger and into the back seat. No big deal, right? She just had to go into the back seat and find it lying there or on the floor. Nope. She scoured the entire car, front and back, and the ring had apparently disappeared. But the windows were all closed, so it had to be in the car somewhere. To say she was upset would be quite an understatement. When I got home that night, she and I together went into that car to find the ring. We spent at least 30 minutes going into every nook and cranny of that car, to no avail. That ring had literally disappeared. Now, she was panicked. I told her not to worry--we'd make an appointment for the next day with BMW of Mt. Kisco's service department (we purchased the car there), and we'd ask them to find it, even if they had to dismantle part of the car to do it. That's exactly what they did. They actually removed the seats! It took more than half a day, but those guys clearly felt her pain and weren't going to stop until they found that ring. And they did. Not only was that the result that we were obviously looking for, but the thing that struck us the most was the empathy they clearly felt and the determination to find it, no matter how long it took. And I felt the price was very reasonable considering all the work they did. Needless to say, we are extremely grateful to Mt. Kisco BMW and will remain loyal to them as a result. And my wife will NOT wear that ring again until she gets it sized!

BMW Mount Kisco is as good as it gets. I did buy my car through them and return to their facilities for service. Very professional and thorough.

As always, bringing vehicles in to BMW Mt Kisco is smooth and efficient. Greeted upon arrival; service record ready; loaned vehicle available; work done on time, as promised. Bravo!

The staff and services are just out of this world. Keep it up BMW of Mount Kisco. You will always have my business and recommendation to family and friends.

The service at Mt. Kisco BMW is second to none. The entire staff is friendly, professional and truly care about your needs and concerns with your car. My service advisor, Greg, was awesome. He spent plenty of time with me to make sure that he knew exactly what I wanted done to my car. When I picked it up, he went over everything with me thoroughly. He had a great sense of humor but was also very professional. In addition, they had my loaner car all ready when I arrived so I didn't have to wait around at all. I highly recommend their service department and Greg in particular!

The service department has consistently provided me with 5-Star service. Staff is courteous and eager to assist. Vincent Robustello (Service Manager) goes the extra mile every time. Very happy customer!!

Very pleased with BMW of Mt kisco. They have excellent service and a very polite staff. Would definitely recommend them.

I travel from Pelham to Mt Kisco because of superb service. Always on time and never need to return

Great service. No hassles! Kevin from service followed up to see if I was happy with the service. I was very happy. Thank you

Everything was done as requested including a free car wash. I couldn't be more satisfied.

I had my car serviced for the first time at BMW Mt Kisco. Everything couldn't have went smoother. Everyone was very attentive and making sure my husband and I were taken care of either as I dropped the car off or picked it up later that day. The loaner program also went very well. Thank you

Mike Conigliaro was A pleasure to work with. He was extremely knowledgable about the car, very proffessional and he expedited the deal quickly. I highly recommend this dealer.

Excellent fast first rate service. The seating area was clean, comfortable and well stocked. Service people were speedy and efficient.

Front and rear brake pads were replaced with premium service, now 51,000 miles to go on the Front and 36,000 miles to go on the rear. Amanda, Vincent, and D. Segal took excellent care of my car. The loaner car was perfect! They also washed my car after the service was done. I couldn't be more happier!

I made my 1st 8000 mile check up appt and it was so perfect. From the minute I pulled up to the minute we picked up the car. flawless. The customer service rep, Amanda was great! The gentleman that greeted us was professional and kind! We even received mints as a little gift when we picked up the car. They cleaned and washed the car as well. Great Service..that is why we bought from Mt. Kisco BMW!

Oil change, and headlight adjustment professionally done. Asked to have rear break job done according to on board data showing 3,000 mile until needed. Instead they did a brake inspection, told me in writing the condition of my rotors and brake pads. Braking system was in good order and the brake job was not needed at this time. That is integrity. Kudos to Mike Giordiano the service advisor.

I just leased my third BMW from Mt Kisco. It is the best overall car buying experience I've ever had. Their service department is friendly, knowledgeable and understanding.

the problem was recorded the work was done with attention to the details the issue was resolved

Mike made the process of leasing my new 235i easy. He was professional and responsive to all of my communications.

What great service. Pick up and delivery are just a few of the bonuses I enjoyed when I needed my car serviced. Amanda the service manager went above and beyond my expectations. The car came back to me as good as new with repairs complete and a nice cleaning. I always look forward to dealing with BMW of mt. Kisco.

Having purchased and leased cars for over 30 years I can honestly say I've never had a more favorable, respectful, and honest experience like I did with Rich McCarthy at BMW Mt. Kisco. I gave him my monthly budget and he crunched the numbers and was able to produce my dream car, a 2016 BMWx3 with all the bells and whistles that I would not have ordinarily included. His patience, attention to detail and overall professionalism was one that I will remember for quite some time. Especially when my lease is up and it's time for another new car.

Very understandable, not stressful , professional atmosphere. Real good experience . Suggest to check up this business even you are looking for other the BMW car Hanna,Yonkers

Excellent response to our questions. Loaner car was perfect

Great dealership for fast and professional service.

The service dept is amazing. The desk star are so friendly and accommodating. The service manager is trust worthy and treats me like I am their most valuable client.

Whenever I have a problem or issue with my vehicles I never worry because I know that Vincent and his staff will see to it that I receive excellent, personalized and professional care!

Excellent service and consultation. Jim Salkin client advisor was very courteous and attentive. I have been leasing from this dealer for quite a few years. As always they are highly recommended. You can get as good a deal as you can. This is my 6th BMW lease with them.

I am so happy with the purchase of our new BMW X5. Great sales people and customer service. This is our second purchase at this dealership and I would't go anywhere else!

Matt was simply a pleasure to work with!! Delivered on everything he said, and was extremely hands on

Had a great experience. Jack was very attentive, provided some great advice and customer service and even followed up to see how I was enjoying the new car. I would highly recommend this dealership.

bought a new 2016 x5 from bmw mt kisco. i dealt with mike conigilaro and he was attentive and prompt. i was looking for a rare combination of colors and when he determined that it was a car he could not locate, he suggested a custom build. the incentives available were expriring on jan 4 so i never thought of ordering my car but mike said that he can turn it around in 2-3wks. long story short i ordered the car on dec 8 at 7pm and i had my car home on dec 23. i saved more than 2k just by ordering the car to my specs without any extra options i did not want or need. i think the stars lined up perfectly as this dealer had a production slot that was available for dec 9. from the moment i talked to mike for the first time on dec 8, it took about 30mins for us to come to terms on a deal. i knew what i wanted and what price to pay. mike's communication was very very prompt. had some of the other dealers i was dealing with was more prompt, i probably would have ended up buying from them. all in all, a very pleasant experience.

I just purchased my 6th vehicle from BMW Mt. Kisco. My new sales rep, Jay did a great job of getting me what I wanted at a fair price. He was not only professional but is a really nice person. The process was flawless. I have never been dissatisfied at this dealership. My experience with the service there has also been very good. Thank you Jay!

This was a great experience from start to finish! Great price! Great Car.

Always great and makes you feel good and satisfied about my service experience

There is only one word to describe the experience in the purchasse of my new vehicle EXCELLENT

I took my 528 i BMW to Mount Kisco for the complimentary winter inspection event and was totally satisfied to the quality of work I received. Not only did they check the fluids but they also did a complete check on the entire car. Any and all errors were corrected and worn parts were changed. Because certain parts needed to be ordered I was given a loner so that I could continue taking care of my personal business without delay. I must say that the Mount Kisco BMW has been the only dealership I take my car to since purchasing it in 2013. Simply because of the grade A quality and care they provide.

Thank you Dave, Parts Manager and terrific person to know. Dave introduced me to Richard McCarthy, a seasoned polite salesperson who made the experience a pleasant one.

We got a rare car, the M3, at an excellent price. Love the sales and support staff. Bottom line: Great price and staff

I am so happy with my purchase of a new 2015 BMW. I love this car as well as the sales and service at BMW Mt. Kisco. My client advisor was very knowledgeable which made my decision the perfect choice for me! Thank you Bryan LeBlanc!

We were in the market for a sporty car (not SUV) that had room for people over 6 feet tall and walked into the Mt. Kisco dealership on a rainy day to 'look around'. The salesman, Damian Lisotta, was extremely attentive and helpful in discussing the available choices and suggested that the 3 Series GT would provide sufficient headroom as well as easy entry/exit. We visited other BMW dealerships in our area and found that Mt. Kisco offered us the best deal. Starting from our initial meeting thru the purchase process and final delivery we found Damian to be courteous, professional and ready to answer any question or concern we had. We also found the business manager, Mike Steinberg, to be very friendly as well as informative. Lastly, when we picked up the car Tom Raio was assigned to walk us through the features as well as answer any questions we had (e.g., setting up Bluetooth connectivity or universal garage door controls). Tom's shirt said he was a 'BMW Genius' and it certainly showed! Given our experience with Damian, Mike and Tom we definitely recommend BMW Mt. Kisco if you're looking for the ultimate buying experience.

All work was completed on-time. The service representative listened to me about issues with the car and took care of it. The dealership provided me with a loaner car as I've requested. Overall a food experience.

With the exception of the typical extended coverage up sell in the buying process, this dealership is fantastic. Service is outstanding. ..accommodating, responsive and really pleasant to deal with. I would absolutely recommend them.

Great experience all around. The staff is very knowledgeable and friendly. Probably the best looking dealership around, it looks like a castle on a hill top and the showroom is beautiful. I love my new BMW!

I purchased a certified preowned 528i with x drive from BMW Mt Kisco. I loved this car the minute I layed eyes on it. I test drove it and fell in love all over again. Joe helped me figure out exactly how i could get into it and I've since bought it and been driving it for a week. Best decision ever! Best dealership ever!

Our sales representative, Jack Salch, was affable, informative and exceptionally helpful in the process of selecting a certified pre-owned BMW. While the three of us shared personal anecdotes, laughter and a mutual love of music, Dianne and I were put at ease and very impressed by Jack’s obvious integrity and candor. Without pressuring us, he worked to procure all the features we wanted at an acceptable price. When we came to pick up our car he patiently and thoroughly explained how to use the numerous systems that operate the vehicle. He took the time to answer all our questions and to make our experience one of the most enjoyable we have had in purchasing an automobile. We feel confident that Jack will immediately address any problems that may arise in the times ahead and we look forward to having the Mt. Kisco dealership attend all our future automobile needs.

Just leased a 2016 X3 and had a great experience at Mount Kisco BMW. This is my 7th BMW and in the first time I used them. The process was painless and Mike Conigliaro the sales rep was great ... knew his stuff and no pressure.

I dropped off my car early in the morning. Even at that time, the employees who were there before they were supposed to be were happy and helpful. On my way walking down the driveway to meet my friend who was going to pick me up, at least 3 employees on their way to work, stopped and asked if I needed a ride. The inspection took about 45 minutes, and then they dropped the car off where I worked. The whole experience couldn't have been better.

A friend recommended Jay Cirocco. I am so appreciative he did. Jay offered me a fair deal from the start. He was responsive, professional, and made the experience pleasant. Honestly, I am not use to the treatment I got and was kind of skeptical. I am now a follower! Also, the business manager Mike Steinberg is a pro. He knows his business and what a nice person! He too made the experience easy. Lastly, when I picked up the car I was taken through all the mechanical and technical features by a young man, Thomas Raio. This guy loves his job and you couldn't help being excited about the product after talking to him. He couldn't do enough to help. I had a few questions after picking it up and he got right back to me! Thanks Thom! In short, if you want a professional team that wants you to be satisfied with a phenomenal product, go to BMW Mount Kisco! By the way, did I say I love my 328xi?!!! This car is awesome!

Highly recommend BMW of Mt. Kisco. Excellent sales and service.

When I ist contacted BMW mt kisco it was via email re a certified pre-owned 328i x drive. I was very quickly contacted by Rich in sales. Rich walked me through the entire process and explained that no car leaves their lot Certified without being showroom ready > As promised rims, fenders glass etc were replaced to fit a standard of excellence. On delivery the car was perfect. Within 2 weeks it was totaled in an accident . Fortunately the reputation of the 328 is accurate My son walked away unhurt and was found to be 0 % at fault in the accident as well The overall concern for his well being was crystal clear from all who I spoke with at BW Mt KIsco , Very happy to say , Rich and then Joe assisted me in getting a second car equally , actually even nicer. I cannot thank them enough.......... CJL

This is the dealership that shows how it should be done. Buying the car is just the beginning, service is what makes it great. Our third car from here, and the service department is still just as good as it ever was.

Service is top notch at Mt Kisco BMW - they are so friendly and communicative. The customer service is consistently excellent, and the quality is always perfect!

Jack in sales were great very helpful good follow up and new the features well. Great experience I would buy there again.

This is my 4Th car from BMW Mt Kisco and not only is the buying experience a pleasure but the service side as well. I highly recommend seeing Jay for your next car.

Great car buying experience with salesman Mike Conigliaro and BMW Mt. Kisco. Mike was very prompt/professional in his response to my inquiry and questions. The entire process (conducted initially over the internet and then in person) was very transparent, efficient and conducted in a pleasant straightforward manner. As a result, I leased a new BMW 320i xdrive. Based on my very positive/professional experience with both Mike and BMW Mt. Kisco, I would definitely recommend both to anyone in the car purchasing/leasing market.

I highly commend Mike Conigliaro for his effort to make the buying experience painless and transparent. I've been buying cars for many years, this is the first time I actually felt good about it. No pressure, presents the facts as they are and he follows through. Thanks Mike

David Voetsch was wonderful and so patient. Best car buying experience I've ever had. David never tried to push me in any one direction. He genuinely tried to find out what I wanted and he tried to get it for me. Thank you!

We were at our summer home a week away from traveling abroad and our leased vehicle was coming up for return. I wanted to purchase a vehicle before we left and not being home in Katonah I had to do everything by phone. I was put in touch with Rich McCarthy of Mt Kisco BMW and within a few days agreed on a 2015 certified pre-owned 328I. A down payment held the car until we returned. When we arrived at the dealership we met Rich for the first time. He had everything ready for us and in no time we were driving our new car. Rich was friendly and professional and I would certainly do business with Rich again.

Good service and customer service. Definitely recommend. Purchased my car there too. Pricing was competitive. Didn't get a lower price elsewhere.

Very professional and detailed salesmen. Would recommend salesmen to others. Theirs care purchased from salesmen and dealership

Just an excellent experience. No haggling, great service and they delivered what they said. The way business should be done.

I recently traded in my 2006 BMW X5 for a 2016 BMW X3 at Mt. Kisco BMW. I could not be happier with my new purchase. The whole process went smoothly for choosing the model and the color to picking up the vehicle. My salesman, Michael Conigliaro, was personable, knowledgeable and a pleasure to deal with throughout the process. He always kept me in the loop regarding my new car and when I could pick it up. Michael explained the features on the car with precision and expertise. It was a pleasure dealing with Mt. Kisco BMW and I plan on being a loyal customer for several years.

I recently serviced my BMW at Mt Kisco BMW after switching from another Westchester BMW dealership. I have serviced my X3 in Mt. Kisco for two years now and Vince, the service manager is simply outstanding. Best, most professional service experience I have ever had.

I searched countless BMW dealer websites for the vehicle that best met my wishes and then compared prices. BMW of Mt Kisco had multiple options to choose from and their prices were the best I could find anywhere. They were clear and upfront about their pricing strategy, which seems to be a "best foot forward" from the beginning. I didn't have to haggle to get a great car at a great price. The bulk of my interaction was via email. The day I went in, I was out the door in less than an hour. All of the paperwork was ready. No hard sales on add on's. They explained the ones that made sense and allowed me to make a decision. They were very aggressive in getting me a spectacular finance rate, which didn't even end up being through BMW Financial.

We were very impressed with the quality of the BMW we purchsed on 09/15 at BMW in Mt.Kisco!We also were impressed with the friendliness;honesty and helpfulness of our salesperson;Matt Hermoza who made our decision to purchase our new car much easier to make!Thank you BMW of Mt.Kisco and Matt too!!

Came in as a walk in for a oil change waited for the job to be complete, enjoyed a cup a hot chocolate and watched the price is right!!! A few times I hot up to go out on the balcony area they have umbrella tabes and chair, really nice The staff are friendly and helpful. The whole place was clean and organized. They took care of the recall parts of my vehicle and once my car was ready it looked brand new thank you so much to whoever washed and vacuumed the car did a excellent job. Thank you BMW MT KISCO smooth visit

Just purchase a car at BMW Mt. Kisco. Prior to coming to the dealer ship, I saw the car on the internet and entered my E-mail requesting more information. To my surprise, Jack Salch, A pre-owned Advisor responded promptly. We were able to set up an appointment and I was not disappointed with the service I received. Jack was very patience and demonstrated excellent knowledge when showing me the important features and options on the car. He was very pleasant and made me feel very comfortable through the whole buying process. It was a very pleasant experience and i am glad I went to BMW of Mt. Kisco. Thanks Jack

Jay is great. I have leased 6 cars from him and he is helpful, concerned and goes out of his way all the time. I will only lease from Jay. Mt. Kisco BMW also has a great service department, headed up by Vincent. I could not be happier!

Over the past couple of years I have had 2 BMWs serviced at this dealership. Service is outstanding - period! I just completed the purchase of a new BMW here and the process was smooth. I got what I wanted, when I wanted it, at a price that I was comfortable with. My only issue is that I buy a car once every 5-6 years and they sell cars every day. A checklist of things to bring (for the trade-in) would have made the process much smoother. At the end of the day everything was resolved and I am a satisfied customer. This dealership is a class act.

Friendly and effecient. Although I did not have an appointment, they performed the required servicing and got my vehicle back to me in three hours.

In and out in an hour Staff very nice and welcoming Great facility

I just tried BMW of Mt Kisco for service and had a wonderful experience. I would recommend them highly!

I was well taken care of from the minute I drove up until I left.

Excellent service. Experience was quite pleasant , professional and timely. Recommended with no hesitation.

Just purchased a new car from BMW of Mt. Kisco. Found them honest, immensely helpful and absolutely no pressure or tactics. Gave a reasonable price and transparent discounts.The salesman, Mike Conigliaro, was throughly knowledgeable of the US and European BMW line and outstanding on all counts. The business manager, Mike Steinberg, was also most helpful.

Just leased a 2015 328 and am so in love with it! Joe Ameen was a great person to work with as he was very understanding, professional and honestly fun to work with. The entire experience from beginning to end was excellent! I will absolutely be a returning customer. In fact my Mom is next in line for a car and I am sending her to BMW of Mt. Kisco!

The title above says it all! Good people, great service wonderful cars!

I went in to have daytime running lights replaced after 5 years and 49000 miles. Made an appointment. Came in at 8:30 and was out by 9:30. Had coffee and read the paper while waiting. Comfortable waiting area. Prompt service.

The staff are professional friendly and expert. My experience with the whole service is excellent

From beginning to end the service was above and beyond excellent! Everyone was friendly, courteous and willing to help! The car was ready as promised and was spotless when I picked it up! Thank you

Once again, BMW of Mt. Kisco has demonstrated its excellence as a friendly , efficient competent dealer ship.

I have been going to this dealership for 6 years for my same BMW X5. Even driving out of my way after moving to Fairfield 3 years ago just to see them! They are always fair about what needs and doesn't need servicing, complete in their explanation of repairs/services to be performed, and more than patient in looking for those odd noises I think I hear. Even when they are extremely busy, they make sure that I know timelines and estimated completion of work and usually exceed those timelines. I would never go to any other dealership!

I've done my research online on BMW CPO cars for a couple of months. Wouldn't have driven five hours from Maryland to BMW Mt. Kisco if I haven't heard good things about them. The prices & features are awesome when it compares with other places. Found the right car and Ralph my salesman were professional, took excellent care of our entire purchase process and were willing to go extra mile for the customer. Highly recommended! Will buy again.

i had a terrific experience at bmw mt kisco in buying a used car from rich mc carthy...........i found them (and him) to be very honest, fair, and greatly concerned with doing the right thing by customers......their prices were very fair and any problems were quickly resolved..........overall i recommend them highly..........(i previously bought 2 new cars from bmw mt kisco and each experience was just as positive) jeff bennett

I was very pleased with the service I received and the loaner of a new 2015 BMW. Thank you.

Dealership has great service - very courteous staff - drives me to the RR station when i drop off my car in the AM - even offers to pick me up at the station when i return in the PM -advises you in advance of service needs - always follows up !!!

True professionals. A level above the rest. Shop locally and save money.

Vince and the team far exceeded all expectations, YET AGAIN!!! I have had many problems with a used 750 LI, which I did not purchase from Mt. Kisco and he has been the consummate professional in dealing with all of her troubles.

After having bought my X5 I moved into the Mt. Kisco area and this is were I service my car. I have observed how pleasantly the salespeople treat their clients so this is definitely where I will get my next car. From the greeting when you first arrive to leaving you feel you and your car are in good hands.

Customer service was great, service agent was great as well.

We just bought/leased two cars, a 2015 435 Msport and a 2015 328 GT Msport. With the 435 there was an issue as to the rims and the classy people at BMW Mt. Kisco stepped right up and took care of it. I was very pleased with Jack and the Management. Good job.

Great experience. Our third car from this dealer. Keep coming back because the service department is the best. no reason to look anywhere else. We always order a very specific car, and they were great at helping to explain all the options and get it configured.

I came across BMW Mt Kisco when searching to buy my wife a convertible for her birthday. I found Mt Kisco on my internet search and they had three options. I traveled 2 hours from Ct to look at the cars. My sales Jack was a pleasure to deal with and made the experience an enjoyable one, even thought I hate the car dealer experience! I choose the car my wife wanted and came back a week later to pick it up. Jack's service along with the dealer handling the registration in ct along with the delivery of the car with first class, on time and exceeded expectations. Don't be afraid to travel to their dealership to make the purchase and the pricing they offer beat all other deals I had found! Fist class

they stand behind their work and provide exemplary customer service

Mike was awesome from beginning to end, a great amount of knowledge about the vehicle that I was interested in. He was very attentive to my interest in the vehicle without being overbearing like most sales people are. I would absolutely recommend this dealership to any of my family or friends that are looking to purchase a car.

My wife had been looking for an extremely specific BMW - 335i with X drive, with the M package, and with a Manual transmission! Mt. Kisco got one in and worked with me over the phone to make certain the deal was right. We drove 4.5 hours sight unseen on the car with just the reassurance from Rich McCarthy that the car was in great shape. Suffice it to say, we were more than happy with the status of the car and we were thrilled with their willingness to deal with us on a trade-in and make sure we were satisfied. This is my third BMW all from different dealers - but I can tell you my 4th will be coming from Mt. Kisco - absolutely worth the drive! Thanks again to Rich and everyone at Mt Kisco for an outstanding job.

I purchased 2 cars from Mt. Kisco BMW and I have been driving from lower Westchester to their location for service over the past 5 years. Whatever the problem is they usually fix in several hours since I usually wait for the repair. My recent experience was not any different. Amanda and Osario were very pleasant, attentive and informative. They finished the job on time. If you are interested in an excellent car and superb service, I recommend Mt. Kisko BMW without any hesitation to everybody.

These folks were very polished and professional and accommodated my early arrival without a problem. They finished a recall replacement in less than a day and volunteered a loaner (which was far nicer than my car). However, just like BMW itself, you pay top dollar. A light remained on related to the airbag. Despite their being involved with the airbag already, this was a separate, billable ($140/hr) service, just to look at the ODB code (maybe 2 minutes?). So, you are treated like royalty and will pay royalty rates.

Excellent sales staff. You won't find a better deal anywhere else.

Great customer experience. Especially with Stacy at the service counter.

Had an accident Saturday night going into Sunday and my car was totaled so I needed a car fast and BMW of Mt. Kisco made that happen fast and easy, I want to thank my salesman Matt for making the process easy so I can get back to work. Martel

I just bought a certified used 2013 X1 28i xDrive from BMW of Mt. Kisco. The overall experience was top notch. Dealt with Rich who is very knowledgeable and has a great sense of humor. The dealership is offering used cars at very aggressive (low) prices. Not much (but some) room to negotiate on the trade in - after some back and forth and some desk research I felt I was getting a very fair deal on my trade and found Rich and the dealership to exercise great integrity when we had to overcome a miscommunication in the process. This was the fourth BMW I bought within the last five years (at four different dealerships) and by far the best experience I have made so far. BMW of Mt. Kisco has won a return customer for sure. I highly recommend this dealership and Rich. PS: Don't forget to ask for the Genius to join you on your test drive - you may learn something new on BMWs, even if you are a bimmer fanatic

I was very excited to find that my salesman - Richard Wiley at BMW Mt. Kisco - was able to find the car I wanted in the US, so I did not have to wait the 6-8 week period for it to be ordered from Germany. Richard made the transaction easy, he answered all my e-mails, was patient with all my questions and delivered my dream car! Kudos to Richard and the team at BMW Mt. Kisco.

I just purchased my 535i from Jim and I couldn't be happier with the entire process. Jim was professional and worked hard to get me exactly what I wanted for a great price. I've worked with Jim before and I will certainly work with him again when I'm ready for my next BMW. Thanks again, Jim.

Was looking for a 328 AWD with low mileage, cold weather package premium pack and nav. Found that car at another BMW dealership near my home in Marlboro, NJ. What a horrible experience at that BMW dealership, It was my first interaction with BMW and it felt like i was dealing with a used car salespeople, safe to say I didn't buy. Then I found my car at BMW of Mt Kisco. Dealt with Jay Cirocco, Very personable guy, very helpful, totally into giving you the best buying experience. What a call act, plus unlike the BMW dealership near my home, he could actually talk about the features in the BMW that i was interested in. After purchase he followed up to see how things were going and I needed a favor and he came thru - no problem. Now my only issue is that the dealership is far from me and I may have to get my MBW serviced at the dealership near my home instead at Mt Kisco, but it is only 45 mins from my job so I may want to use them instead because of the experience Jay gave me. Highly recommended

I love my new 328 and all the options ;-). The service is always wonderful.

Jay in sales and Mike in service are tops at what they do. I currently have a 650i that was in for service and got an amazing loaner, the X5, another beautiful vehicle, which I then decided to lease as our family vehicle. From start to finish my experience was flawless. Everyone at BMW Mt. Kisco greets you with a smile, is extremely helpful and all are a pleasure to deal with. Service with a smile, professionalism and by far, the most superior driving experience you could imagine. BMW Mt. Kisco is truly #!.

Bought a certified pre owned X5 from Mt Kisco BMW great customer experience. Knowledgable consultants no games no typical car dealer run around. Beautiful facility all used cars inside a massive climate controlled garage. Very convenient. All I can say is EASY deal with great helpful people.

Spoke with Ralph very professional. Fair price great car. Made things easy. I would buy from then again.

For the last 5 years, i have been going to another BMW Service location. I thought the other one had great service until I recently took my car to Mt. Kisco BMW for servicing. what a great experience. They took my car right away, called me and explained the problems they found and resolved my issues in a day. very clean environment and professional atmosphere. NOW...if i can only find a way to reduce the cost of BMW parts, i would be all set.

This dealership is exceptional. I leased a new BWW X1 and it is a great car. The transaction was very efficient and flexible. My first 10,000 mile service was easy to book and was handled very quickly. Both the sales and service teams are very impressive and professional. Will definitely get my next car here!

I have been utilizing BMW Mt Kisco since 2009. My purchase was pain free, the deal was very open and honest. On the service side, this is where the dealership shines. Vince and his staff really know how to take care of the customers. I am a car fanatic, I have never had an issue with service. They keep my car clean and neat and the service is performed as requested. If there are any questions the service department makes it right, quickly. I highly recommend this team and would by another car from them.

Noticed a bulge in a tire just before leaving for a long trip. Called the Mt. Kisco service department. Dropped it off on the way where they had a replacement car waiting. Tire was fixed and it was cleaned and serviced and inspected, and ready upon return. Friendly, efficient and fast service.

I recently purchased a Certified Pre-owned X3. The car is in mint condition and i am very happy with it. We found the car online using filters on the BMW website. We started by speaking with Rich McCarthy of BMW Mt. Kisco. He was helpful on the phone. In taking a trip to the dealership, we worked exclusively with Rich. He was prompt, courteous and knowledgable. The transaction was easy and pleasant, thanks to Rich. I recommend strongly that anyone who is thinking of purchasing Certified per-owned BMW get in contact with Rich McCarthy at BMW Mt. Kisco. Great experience!

Excellent—I have dealt with David Voetsch for my last few BMW 750s. He is efficient, responsive and makes the purchase simple. BMW MT. KISCO supports David In the professional way he handles customers. This has been especially helpful because of how busy we all are. The pricing we fair with no haggling which also adds a trust factor in the purchase. I would recommend this salesperson and BMW MT KISCO TO anyone looking for a fair, professional car buying experience.

I had a defective fuel pump that was replaced. There was a gasoline spill inside the passenger compartment that occurred during the repair which was poorly managed. My car still reeks of gasoline after airing for 1 week. Very sloppy

I purchased a preowned BMW from Mt. Kisco a few years ago. I'm about 50 miles from Mt. Kisco and there are many BMW Dealers that were closer, but only Mt. Kisco had a preowned in the exact option configuration that I wanted. The entire experience was outstanding. Very recently I was on the market for a New BMW. The option and color configuration I wanted was not available at any dealer and I therefore needed a customer order. After getting price quotes from local BMW dealers and truecar.com I contacted Mt Kisco. I already knew that Mt. Kisco have great customer service from my preowned purchase a few years ago, but didn't know if it would be worth my while to travel the extra distance. I was pleasantly surprised that Mt. Kisco had the best price. It was well worth my while to travel the extra 50 miles. I ordered the car in March and was told it was too late for the April delivery, but I should expect it around mid May. I picked it up on May 9 (about a week before they had estimated). I love the car and this was my second great experience with Mt. Kisco.

Purchase process hassle free and easy. Fair to deal with and responsive

The customer service is excellent. They opened an hour early to deliver our car out of convenience to me.

I haven't bought a car in a long time. But it was time for a new SUV. My wife and I both like the technology and features available in the x5 but we had very specific requirements and wanted a low mileage pre-owned vehicle. I steeled myself for the hard sell, haggling and trips to the managers office but was pleasantly surprised when a friend recommended BMW Mt. Kisco and a sales person that she had dealt with. BMW Mt. Kisco is a showcase for BMW products with a courteous knowledgeable staff. The sales person we dealt with found us exactly the car we wanted right down to color - no haggling, no hard sell. He then spent all the time we needed helping us understand iDrive and many of the great features and driving aids in our x5. I would recommend BMW Mt. Kisco, our sales person and the staff we dealt with to any one looking for a pre-owned or new BMW.

In 45 years of owning cars, this is the best customer experience I've ever had. The salesman, Jim Salkin, was great when I bought this car, and my first service yesterday was unbelievable: I was greeted outside by a courteous man who took my car and showed me where to go. Everyone behind the desk was friendly and efficient, and I was off with my loaner car (very new and clean) in about five minutes. The service representative called me a few hours later to tell me my car was being washed and would be ready whenever I wanted to pick it up. Again, same experience: out with my car in under 10 minutes. And that included stopping in to say hello to Jim and tell him what he already knew: the service at BMW Mt Kisco is fantastic.

Have had great service with BMW Mt. Kisco. Quick and efficient. Vince know what he is doing running this department.

I really love this dealership - Joe Ameen was really great - I have never been to Mount Kisco BMW before and everyone was really nice It has been a long time since my first BMW so thank you for making my experience so lovely

Great experience! Everyone in the Dealership was so helpful. Thank you so much Richard!

Excellent Dealership. A pleasure working with Richard, he was great!

I purchase my cars at Mt. Kisco because their prices are great but their service is amazing. Always helpful and very fair. I highly recommend this dealer. Gary W

This dealership is by far the best in Tri-State. Excellent Service, huge selection of used cars, beautiful show room and salespeople that are outstanding-not pushy but helpful. Overall, a good experience.

This review is about my excellent leasing experience at BMW of Mount Kisco. Having owned or leased from all the German manufacturers over the years this has been my best experience to date. I was greeted on the sales floor by Bryan LeBlanc who very professionally took me through a test drive, options and vehicles available. My interaction with the sales manager, Neel Casimir was very conversational and we quickly got to a mutually agreeable deal. I took delivery days later and have been very happy with the car. Drama-free means that initial conversation, test drive and consequent deal were all completed without over-bearing salesmanship. I would certainly welcome the opportunity to do business with them again.

It was my first service visit to BMW Mt.Kisco with my new car and it was an overall excellent experience…Everyone was extremely welcoming and knowledgeable and could not have been more accommodating and the dealership itself is a lovely environment to sit and wait for service… So glad I bought my car there and will continue to have it serviced there…..5 Stars!

Second time buyer at Mt. Kisco BMW. I will be picking up second new BMW from them Saturday. It is always a transparent deal without surprises.The premise is beautiful. The staff are always pleasant and attentive. I have also brought my cars there for service. Never let me down, and always accommodating . Car is always looking new after service. I recommend them to anyone looking to service or purchase. I never get the feeling I am being pressured. I requested any correspondence to be email instead of phone, and they respect that. JOG

What most other people say about Mt. Kisco BMW is generally true. The facilities are nice and the buying experience and staff are professional. Under warranty, I had services done several times and that was fine, and the car is returned clean. However, recently I had my annual inspection and some other non-warranty work performed, and to my dismay, the cost of these services were initially absurd. I pointed out that serveral of these services were listed on their website, like the oil change, cabin filters, brakes, etc. (under BMW Value Services), but the service advisor seemed to have no knowledge of these, even after I pointed them out. After some back and forth, they did finally adjust to the charges to a more reasonable amount, but that took several calls and emails and 10 days to accomplish. More than just the pricing, this event makes me rethink if the work was even done or required at all. If you plan to use them for repairs, make sure to do your homework in advance, get a clear estimate on the charges for every item, and check your invoice. Otherwise, it may be cheaper to just buy a new car vs having the oil changed!

IT ALWAYS IS A PLEASURE TO VISIT BMW IN MOUNT KISCO. THEIR SERVICE DEPARTMENT IS TOPS, EXTREMELY FRIENDLY AND RELIABLE AND THAT TRANSLATES INTO SOLID SUPPORT FOR RETURNING CUSTOMERS TO KEEP LEASING THEIR BMW'S AT BMW MOUNT KISCO. JAY CIROCCO WHO HAS BEEN THE SALES PERSON FOR EACH AND EVERY CAR I LEASED AT BMW MOUNT KISCO, IS MOST PLEASANT, KNOWLEDGABLE AND RECOMMENDABLE. A PLEASURE TO WORK WITH.

I visited the BMW of Mount Kisco service department for a maintenance check and as usual I was not disappointed to the service or the over all professionalism of the staff at Mount Kisco. Nicole Malaspina, the receptionist was her usual helpful and professional self. I was assisted by Rick R. Melwani, service advisor and he guided me through the process, giving me detailed information about my car. I also had the opportunity and pleasure to speak to Mr. Jay Cirocco who works in sales. Although I wasn't there to purchase a car I always enjoy a conversation with Jay, because I actually purchase my BMW from Jay, so we do have a positive history. Another thing I like about Nicole is she always e-mails me to remind me of my next visit. They are professional in that respect and I truly appreciate it.

BMW Mount Kisco Service Department provides a level of service unparralled. Vincent the service manager is representative of the professionalism that a client deserves. He is quick to respond to client questions and personally works to resolve any issues. He and his staff provide a commendable experience.

I just leased my 3rd BMW from Mt Kisco and before I did this I went to 2 other BMW Dealerships shopping. I came back to Mt Kisco for their Salesman - Dave was extremely professional , knowledgeable, easy to deal with, held true to what was offered and gave me the best deal . As for the Dealership itsself - Its the Best. The Service Dept, which I have use in the past was most helpful, professional and concerned. Need I say more

I got a flat tire 90 minutes from home, and I found these guys who were a couple of miles away. I limped my car over to them, and they took me right away, and actually one of their technicians stayed late to do the repair. Thanks to Vince, Stacy and Joe for bailing me out of my emergency!

I purchased the car I leased from BMW Mt. Kisco 3 years ago. The process was simple, and BMW Mt. Kisco saved me money by buying it from them vs. the lease account. Sam Brown was very helpful and easy to work with. The whole dealership is fantastic.

Mt. Kisco BMW has it all together. My purchase was a 5 series ...... 2 visits took care of everything. Very efficient and user friendly. Jay and Emerson actually made it an enjoyable experience.

Dealership is first class. My BMW sales rep Jay Cirocco at Mt Kisco BMW was terrific. He was very helpful and patient in answering questions. He was always accessible.

In the last 30 years or more, I have been buying Mercedes Benz automobiles. I probably have purchased over 20 cars in that time. The purchase process has rarely been as organized as this BMW dealer. Details were provided, negotiation was direct and straightforward and ordering was easy. At scheduled delivery, car ready when they said, detailed walk through paperwork as well organized and the detailed explanation of the cars features and operation was solid. We done! Prior to going to this BMW, I had been in two other BMW dealers in Westchester, one in NYC and one in Jupiter Florida. I told this salesman (Sam Brown) that I did my homework and that was expecting a good deal and the best price would get my business. Not only did the salesman get me a good price, but he found the car we wanted at another dealer and had it transferred for us to buy. (We wanted a 2015 as we did not like some of the seat color changes in the 2016). I was completely satisfied with this whole buying experience and recommend BMW of Mt Kisco and salesman Sam Brown to anyone buying. By the way, this is a great car. 650iX. I may buy BMWs instead of Mercedes from now on.

This is the second BMW I have leased from MT KIsco BMW...I did not think it possible but this was an even MORE pleasurable a time. Jay Cirocco and Emerson took such time and care in ex[plaining all my options and helped me all along the way while providing me with all I required. The premises were spotless and everyone from service to sales was accomodating and cordial. This would be the ONLY BMW dealership I ever deal with in the future. I strongly recommend seeing Jay and Emerson.

Fast, profesional and great value .... i did not know this level of service existed.... very happy.

Dave helped us with this purchase, he was extremely knowledgeable as well as reasonable when it came to working through the numbers. Most importantly, he and the entire team were incredibly flexible in working with the very tight schedule that we had to complete the purchase. I would recommend this dealer as well as Dave personally without reservation to anyone considering a BMW.

Three years ago, I brought my 2004 525i to BMW Mt. Kisco. At that time, they worked with Geico to identify and repair electrical problems caused by 'sideways rain' exposure. Very pleasant experience for me. Just recently, further electrical issues arose. I took the care back to Mt. Kisco. Again they worked successfully with Geico to extend the claim from 3 years back. I'm very pleased with the service and customer care, especially working with Jason T.

Very responsive throughout the whole process, great service, and best price by far.

A very pleasurable experience dealing with Rich McCarthy. I was looking for a used car and he knew exactly what I was looking for. He knew the car inside and out, explaining everything about it. Paperwork was a breeze. I'm very happy I went there and will go there again in the future.

Had a great experience buying at BMW Mt Kisco - Sam Brown provides great customer service and is extremely responsive to my questions. I would highly recommend using him.

Initially communicated online and agreed to meet with Mike Conigliaro. I had expressed interest on a X5 and X6 and was told to drop by at my convenience. I've done my homework on the X6 but what impressed me most is that Mike is very knowledgeable with the high tech gadgetry of the car. A major turn off for me is when a customer knows more of the product than the salesperson. We ordered the car to our specifications that day.

Mt. Kisco BMW gave me the best price. Great customer service. They were not pushy at all. I'm very happy with my purchase at Mt. Kisco.

My wife and I were watching our Ford Explorer's odometer tick past 150,000 miles and the transmission was failing. We needed a new car of ourselves. By chance on Sunday morning 3 weeks ago, Mt Kisco had exactly what we were looking for, we emailed them and they called in 30 minutes and we set up an appointment later in the afternoon. Mike Conigliaro called us and he is a bright young salesman who was very helpful. He took us on a number of different drives with different cars. He gave us a fair price on our trade in and we made the sale for a pre-owned X1. The only difficult situation which appears to be a problem throughout the industry is the knock on costs when we papered the deal. We had to pony up another $30 per month for what amounted to insurance coverage so we would not suffer charges when we turned the car in at the end of the lease. Also keep in mind as you negotiate your 36k mile lease, you will need to buy new tires which will cost you about $1600. Overall the experience was good, certainly the part Mike played. Ask for him.

Your staff gave us top notch attention. Richard Wiley has been taking care of my wife and I through at least six cars. He goes the extra mile to be sure we're taken care of.

I brought my car in for service and I could not have been treated better. Vincent, the rep. who helped me was in one word, a gentleman. My loaner car was waiting for me and the service was done a couple of hours earlier then expected. He answered my questions with patience and honesty. I could not have been happier with Vincent or the service that was done to my car!

Pretty good experience. Initially spoke to a salesman about a car and told me there was a no haggle policy so I emailed a supposed manager and got no response. Eventually I spoke to another manager and he couldn't do anything either. I ended up gettin the car anyway cause it was a good deal but still as a customer I like to feel like I was getting something. Car needed brakes so dealership supposedly replaced rotors and pads so brakes felt good better. Car also was having shifting issues at high speeds so I called up and they gave me a rental car and fixed the issue as well. Overall good experience besides the bargaining experience.

My salesperson Jack was wonderful. He was very helpful and showed us a number of excellent vehicles before we settled on our X3.We're delighted with it. It runs like a dream and has all the features we wanted.

For me, buying a car is one of those experiences that equates to one thing ... Stress and intimidation. But, this experience was anything but that. From the first interaction to driving away... the experience was surprisingly painless. The salesman was informative and helpful. He was responsive to both my needs and wants. The time spent with BMW's genius to learn how to use the car was extremely informative and understandable. Even the financier was tremendous ... no pushy selling of things I didn't need. I love my car, but when the time comes for a new car, I will be back again. Thanks so much!!!

Been servicing several BMW's at this location for 10+ years. Any negative experience I've had has been quickly remedied with no hassle or additional cost. In particular, Service Manager Vincent Robustello is a model the entire industry should emulate.

I just leased a car and the entire experience was excellent. Dave Voetsch, who was my client advisor, is phenomenal. I came in not knowing which car I wanted and he patiently test drove 5 cars with me, telling me the salient features of each one and ultimately helping me choose the right one for myself. He is incredibly knowledgable, committed to making sure I felt safe and comfortable in the car I ultimately chose and incredibly professional through the entire process. I have also had my prior BMW serviced here and have always had an excellent experience. The finance manager, Mike Steinberg, was also extremely professional and worked with me to give me the best deal possible. He spent a great deal of time with me explaining all of my options and making sure I had all opportunities to get the best deal. I am grateful to this dealership for being so committed to making this process so easy and pleasant. I feel fortunate to have gotten my new car from this dealership and recommend them very highly.

Bryan LeBlanc took great care of me at this dealership. I could not be more pleased with my new car and the level of service provided. I love the car and I am very please with my purchase.

It was a pleasure buying a car from this dealership. I bought a certified 2011 3-Series and the car was detailed like a new car. They treated me with respect and the whole process was great. Highly recommend Joe Ameen if you are looking for a certified BMW!

From the moment you begin the process, through service of your vehicle throughout the lease, everything is done to the best customer service standards possible. The staff is pleasant, courteous and knowledgeable. I have owned many BMWs for 20 years, and this is my third at Mt Kisco, and I will never go anywhere else. And Jay Cirocco is the best sales guy!!

I am now leasing my third vehicle from BMW Mt. Kisco and my recent experience with the sales team was exceptional. So much so, that this is the first dealership review I have ever taken the time to write. I found the Client Advisor (Jay), Business Manager (Joe), and the BMW Genius (Mike) to be extremely professional and knowledgeable. They used a program, that I was not aware of, to put together a terrific/fair deal. There is no question that I will refer anyone I know, that is interested in a BMW, to BMW Mt. Kisco and the sales team I worked with.

Brought my car in yesterday for annual inspection and service. Was given a convenient appointment with a loaner car. Work was completed as expected and before the quoted time. My service advisor, Kevin, as well as all the support staff I interacted with were very professional and a please to deal with. I have had many service experiences with another major dealer in the area so I can say with confidence Mt Kisco is the best!

As always excellent and professional personalized service.

Just got the 2nd BMW from Mt. Kisco. Once again, it was a smooth process. Perfect dealer, perfect car, perfect price!

Having leased six BMW's over a period of almost twenty years from several different New York/Connecticut dealerships, we can honestly say the service levels at BMW Mount Kisco were superb! From our first encounter with Richard Wiley, we had a comfort level that everything would be handled efficiently - and it was! The car chosen had to be ordered; Richard kept us informed as to its progress and tentative date of delivery, assisted with every aspect of the paperwork and documents required, worked with us for the best pricing; excellent customer service and communication all the way!

This is my 4th BMW x3 that I lease from BMW mt Kisco as always very professional and attentive to the customers needs especially Richard Wiley my sales rep. They have always been courteous and professional with all my dealings with them. I recommend them to anyone who is in the market for a BMW. My wife also has leased a 328 xi and is very happy with all of their services including maintenance etc.

I bought my first Bmw At Bmw of Mount Kisco.N.Y and the experience could not have been better. Ralph was a great sales representative i would reccomnend buying a car with Ralp. He is very knowledgeable and he made my car buying experience very smooth.

Took my 328ix for scheduled service. I was promised a two hour time frame (so did not opt for a loaner) and that is exactly what I got with a complementary car wash/vac to boot! My service adviser Kevin was very professional, described to me all the service that was done and answered all my questions specifically re: run-flat tires.

My salesman was Sam Brown. I used the internet to search for my new 435i xdrive and Sam made sure I got the price and had it built just the way I wanted it. In addition, when there was a special offer, after I had already placed my order, Sam let me know that I could deduct the additional incentive off of the final cash that I was bringing to the dealer. It was a very simple and straightforward process. I drove 75 miles to purchase from Mt. Kisco and it was worth the drive, plus the scenery is nice up that way as well. Lastly, during the final paperwork process the finance guy wasn't pushy, but suggested two products that I may be interested in. I'm glad I took the wheel and tire protection because my car has 19 inch run flats and I hit a large pothole the second week and sure enough I damaged the tire. I drove on the run flats to my local dealer, here in NJ, and they installed a brand new run flat for the $50 deductible. Luckily the rim was fine, but that's covered too. All in all I will definitely give Mt. Kisco another chance to earn my business again when I get my next BMW.

BMW Mt Kisco NY was as pleasant an experience as I eve had buying a new or used car. The sales rep was professional, had my concerns at heart and delivered an expert and rewarding buying experience.

My experience purchasing a pre-owned vehicle and having it serviced at BMW Mt. Kisco has been smooth and seamless. I called to arrange service and requested a loaner vehicle. I was quickly given a date. On that day I was greeted as I pulled in to the service area and quickly processed and shown to the loaner car. I was called in a timely manner that my service was done and I was, again, quickly processed by Jason who explained everything that was performed by the service dep't. Then my vehicle was right in front of the door for me to take home. The whole process was quick and efficient! I strongly recommend both purchasing and servicing at BMW Mt. Kisco.

We had a very good experience with this dealership and with Bryan LeBlanc who took excellent care of us throughout the process of buying and taking delivery of our new car.

Jason Tuminaro made my most recent experience at BMW Mt. Kisco a pleasurable one. My car was in for multiple reasons and Jason made sure to call me every day updating me on the progress of my car. You could tell he really cared about his customers.

They make you feel special. Easy to make appointment, taken on time, quality work and personal treatment. service manager is on top of everything. They do everything necessary and more to make you satisfied.

Had a great experience purchasing our first bmw 328i. Salesperson Ralph was excellent and extremely knowledgeable. Easy to deal with and we didn't feel any pressure. We definitely recommend this dealership.

I had visited many dealers in try-state area but sales staff Sam & Neel at Mt. Kisco were the nice people to deal with compared to other BMW dealers. They helped me in achieving my goal. I have Mercedes cars but this was my first buying experience for BMW car with BMW of Mt. Kisco. I am happy with my decision and experiencing a real driving pleasure with BMW X5. I feel it is a better buy over Mercedes. With this positive experience I will direct my friends to this dealership and will return to this dealership for my next BMW car.

I must admit I was extremely intimidated going into BMW for the first time. My assumption was that it would be stuffy and I wouldn't get the time of day. I couldn't have been more wrong! Joe Ameen at BMW Mt. Kisco made sure I was comfortable regardless if I was buying the car or not. His honesty and attention to meet my needs, not the dealership's, made my car buying experience a pleasure. I NEVER thought I'd say that about any dealership....but BMW Mt. Kisco is the Ultimate Dealership for the Ultimate Driving Machine!

Let me say from the beginning, I have a history with Mercedes Benz but I just got into my very first BMW and I am loving it!! The vehicle speaks for itself but what helped me make the switch and solidify my choice had a lot to do with my client advisor, Jay Cirocco. He has a wealth of knowledge. I found him to be very honest. No "salesman" stereotype here. Jay made sure I received the best deal available from BMW and really looked out for me. Once I made my decision, Jay took the reins and made sure everything went smoothly. He kept me up to date with the delivery, finance and insurance. A pleasure to work with. The dealership is spacious and clean. The staff is friendly and helpful.

I bought a certified pre-owned 328xi one year ago from Mt Kisco BMW. This is my first time owning a luxury-brand car and I have been pleased to learn that the luxury experience goes beyond the car itself. Since purchasing, I have taken the car in for service three times. For me, the purchasing and service experiences have been remarkable in how straightforward, hassle free and accommodating they were. It seems that real thought has been put into improving the customer's experience and it shows. Every single person you interact with is friendly, profession and helpful.

Jay helped me find the perfect car and let go of my 11 year old 325xi. My husband and I did research and comparisons before I picked a 2014 328xi Gran Turismo. This car was a loaner so it only had 6,100 miles on it and I am thrilled to be its first owner. The car is a dream to drive. I had to go back to the dealer to have the pressure in the tires adjusted and Jay and the service staff were right on top of caring for me and my car. I also knocked off the wiper blade scraping snow and they fixed it with a smile and told me how to get it back on. Michael Steinberg, the business manager is a gentleman and continued to explain choices for coverage and fees. Go to Mt. Kisco BMW Jay Cirocco for a wonderful, attentive buying process and get the BEST!

This is my 5th BMW from them. You aren't a number - they remember your name and care about your satisfaction.

This is the 2nd BMW I leased from Mt. Kisco BMW. Damian LIsotta was excellent in all respects. He was knowledgable, addressed all my concerns and found a new car for me immediately at a very fair price. I have nothing but praise for Damian and BMW Mt. Kisco in general.

If you like working with a guy who knows all the ins and outs and delivers on what he promises without any hassles Jay Cirocco is the one to go to. Needed a car quickly after an accident totaled my 2013 BMW (protected me perfectly) and Jay found me a car with what I wanted at a competitive price. Helped me forget about the accident by being so efficient in completing the transaction.

This is my 7th BMW I have purchased in the last 18 years. As they say, nothing drives like a BMW. I know this, as I have also driven many other types of vehicles. (I even was able to get a salesman from a competing brand to admit this!) Jay Cirocco sold me my first two BMW's but I lost track of him. But, while shopping around for my latest purchase, I found him at Mt. Kisco BMW and he is truly an asset to the company. All the people I have dealt with at "BMW Mount Kisco" have been polite, courteous and very helpful. Not that other BMW dealers are not good, but the people at Mt. Kisco standout!!!!

These guys have their act together. Great team of people looking to make life easy for the customer.

In 2013 I purchased the X1 and had the happy experience of working with Jay. I have had minor problems and have always been helped immediately. Last weekend the engine light caused us some concern and Jason insisted on keeping the vehicle over night to be certain they had covered all the bases. As always, I want to congratulate everyone for a job well done. Thanks to Nicole and Jason for giving us the peace of mind as we head to northern Maine for the holidays.

Jason in the service dept. couldn't have been more helpful and accommodating. Car was ready when he said it would be. Getting a loaner car also was a seamless experience. thanks!

They have it down to a science and the process took no time at all including getting a loaner auto. I have a BMW dealership closer to me but prefer Mt Kisco.

This is the second car we have purchased at BMW Mt. Kisco and we are again extremely pleased with the experience. First time was about 4 years ago, the deal was impeccably handled by Jack Salch, this time it couldn’t be smother with the help of Matt Hermoza who made the experience very pleasant. Also worth to mention our financial advisor, Mike Steinberg, who took care of the financial process and was knowledgable and friendly. We highly recommend BMW Mt. Kisco, thank you all again for making buying our new car such a great experience.

They bend over backwards to make sure your leave satisfied. Thanks Roy, Ben and Jason!

Walked out of a lease, and decided to purchase a similar vehicle. At the beginning of the process everything was very casual, and professional. However when it came to the day to pickup my CPO, there were a few issues with the degredation of professionalism all together. When the advisor decided to essentially call me a liar while insulting my intelligence; while stating it mildly was very unprofessional, and rude. Take into consideration everything was done at this point, and it was a matter of closing out some small details. After this was all said and done, I not only get a "fly-by" for an introduction with my vehicle. In this advisors finest hour, he also goes onto thorughly explain how "important his review is" more than a few times, and had no resevation about NOT taking me for a test drive in the vehicle. I mention that, because when I leave the brakes are noticeably less responsive, and after I bring the car back he again goes on to not only argue with me, while simultaneously; almost without proper conciousness ASKS about HIS REVIEW... at this point, I am more than annoyed, and ask him to leave. That was my experience with SALES. I will say after everything was finished, Mike ( not sales ) was quickly accomadating and understood my frustration, and the service guys are always pleasant. As a prior veteran, a member of white plains lodge, and a student I thought that there would possibly be some area of processionalism, however I am fair for my overall experience, and that is my review.

I have recommend MT KISCI to my friend all have a positive experience

BMW Mt Kisco is awesome and there is never a doubt. I just finished my first service experience with my new car - a 328dx - and they picked up my car from my house, dropped it off later that day, cleaned it inside and out and did the services needed. These guys just make the car experience - owning, servicing - so easy and so comfortable - and that makes it hard to ever consider anyone else. They are simply the best.

Bought my second CPO from jack salch. Very smooth transaction!

The service was great But somebody scratched my car Very deeply

Once again, my experience with the Mt Kisco BMW Service Dept was perfect, I believe the Service Advisor's name this time was Justin. The car was ready when promised, the price was as expected, the car was clean and pristine when given back to me. I waited for it and sat comfortably in their customer service area watching television, surfing the Internet and having a diet soda. A most highly recommended department.

After dealing with a few dealers closer to us, we were able to find the exact car we were looking for here at Mt. Kisco. Every part of this purchase - from internet communication to the test drive to driving it out of the dealership and home couldn't have been a better experience. We live about an hour and a half away - and Rich McCarthy was great to work with. Would definitely buy another car from this dealer - the whole experience and everyone was wonderful. Thank you Rich McCarthy and the entire Mt.Kisco BMW team!

Very satisfied with the service from BMW Mount Kisco. The front desk gentleman Greg and service adviser Kevin are very professional and friendly. I enjoyed the experience doing business with BMW Mount Kisco.

Owning an auto repair shop myself I tend to be extra critical of someone else performing repair on my vehicle. I have had my previous BMW as well as my current one to BMW MT Kisco on a few occasions for warranty work and always left very satisfied with the repairs. The quality of their workmanship tops all. Thank you again!!!

Joe Ameen-client advisor-is an amazing person, and helped find the bmw535 which i liked very much, I had a great experience at BMW Mount Kisco definitely recommend going there.

I've purchased over 10 vehicles over the years. This is my first BMW. I must say this was the best sales experience I've ever had. The whole process can be unctious. This was not the case with Jim Salkin who was through, knew his stuff, warm, flexible, and extremely helpful from beginning to end. And the whole facility seems very clean and well run. I've owned the car for 6 days, still getting used to it, but am very happy with my decision to purchase a BMW.